Interpersonal Frequency

What Interpersonal Frequency does

Interpersonal Frequency (I.F.) is a U.S. private digital agency founded in 2009 that builds, hosts, and supports accessible Drupal-based websites exclusively for public-sector clients, including city, county, and state government agencies and public library systems. The company's core offering is the CitizenForward® reference architecture—a Drupal CMS implementation customized for government user needs through iterative, phased design, with WCAG 2.2 AA accessibility, department-level taxonomy, color-accent options, and a unified content strategy. I.F. supplements CitizenForward® with proprietary analytics (Voice of Citizen® for government and Voice of Patron® for libraries, backed by benchmark data from over 21 million public-sector users), a managed cloud hosting product (Fulcrum Cloud Hosting with 99.95% uptime), a library-specific architecture variant (PatronForward™), and ongoing U.S.-based support services (Evolution & Support).

The business operates a hybrid services-and-managed-services revenue model: project-based revenue from multi-year website design and development engagements, plus recurring revenue from hosting and support contracts. Customer acquisition combines direct enterprise sales to government agencies with distribution through Carahsoft's NASPO ValuePoint and OMNIA government contract vehicles. The company is a Virginia-incorporated LLC, founder-owned and bootstrapped under CEO Harish R. Rao with no disclosed external funding, holds Virginia SWaM minority-owned small business certification and SOC 2 Type 2 compliance (2025), and has completed over 100 website engagements serving more than 22 million U.S. residents.

The competitive position rests on a narrow but defensible niche: nearly two decades of exclusive government focus, a domain-specialized technology stack, proprietary UX benchmarking data, and pre-existing procurement-channel relationships. Risks include vertical concentration on government spending cycles, exposure to the founder/leadership team, and the absence of any disclosed AI/ML capabilities at a time when automated accessibility remediation and AI-assisted government services are emerging as buyer expectations.

Name

Interpersonal Frequency

Legal name

Interpersonal Frequency LLC

Website

https://ifsight.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Interpersonal Frequency is a U.S. digital agency that builds, hosts, and supports accessible Drupal websites exclusively for government agencies and public libraries, using its proprietary CitizenForward® architecture and Voice of Citizen® analytics.

Ownership category

akta.pro rank

Product category

Government Web Development and Civic Technology Services

NAICS

Information (51)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Interest-Based Communities & Forums (BPAMABAC)

Keywords

• Government web development
• Civic technology services
• Drupal web design
• Government website hosting
• Public sector digital services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Website Design and Development: Full-service website redesign projects including UX strategy, visual design, development, and implementation. Projects follow an iterative, phased approach tailored to government procurement cycles and budget constraints.
2. Fulcrum Cloud Hosting: Managed cloud hosting services with 99.95% uptime guarantee, security protection, and 24/7 monitoring. Ongoing service agreement.
3. Evolution and Support: U.S.-based ongoing support for CitizenForward and Drupal websites including everyday maintenance, emergency support, and evolving needs. Client strategists provide personable support and innovative consulting.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Interpersonal Frequency (I.F.) designs, builds, hosts, and supports accessible Drupal-based websites for local and state government agencies and public libraries in the United States. The company delivers end-to-end civic digital experiences anchored by its proprietary CitizenForward® reference architecture, complemented by Voice of Citizen® analytics, Fulcrum Cloud Hosting, Evolution & Support, and a library-specialized PatronForward™ variant.

Product overview

Interpersonal Frequency (I.F.) is a government-focused digital agency offering a unified portfolio anchored by its CitizenForward® Drupal-based reference architecture, which serves as the core platform for all website redesign engagements. The portfolio includes complementary analytics products (Voice of Citizen® Analytics and Voice of Patron® for libraries), a managed cloud hosting service (Fulcrum Cloud Hosting), UX Strategy/Needs Assessment consulting services, and Evolution & Support. CitizenForward® is implemented through iterative, phased design and development, with a specialized library variant called PatronForward™. Together, these offerings provide end-to-end services from discovery and strategy through design, development, hosting, and ongoing support for government websites.

Differentiator

Problem solved

Functional benefit

Brands

• CitizenForward®: I.F.'s reference architecture for open-source Drupal, implemented through iterative, phased design and development process structured for public user success and WCAG accessibility.
• Fulcrum Cloud Hosting
• Voice of Citizen®
• PatronForward™

Products and services

• CitizenForward® I.F.'s proprietary Drupal-based reference architecture for government websites, implemented through an iterative, phased design and development process engineered for public user success and WCAG accessibility compliance. It serves as the foundation for all I.F. government website redesign engagements and includes customized design systems, department taxonomy, color-accent options, and a unified content strategy.
• Voice of Citizen® Analytics Proprietary analytics platform backed by benchmark data from over 21 million public-sector website users. Measures task completion rates, purpose-of-visit success, user satisfaction, and search behavior to inform government website redesigns and demonstrate measurable ROI.
• Fulcrum Cloud Hosting Fully managed cloud hosting service crafted specifically for government CitizenForward® and Drupal websites supporting millions of visitors per year. Includes 99.95% uptime guarantee, WAF/DDoS/CDN protection, and 24/7/365 proactive site monitoring.
• Evolution & Support U.S.-based everyday and emergency support subscription for CitizenForward® and Drupal websites, including personable client strategist support and innovative consulting for evolving needs of government and library clients.
• PatronForward™ Specialized Drupal reference architecture variant containing custom features tailored specifically for public libraries, including single-search functionality across site, catalog, and events to make patron digital experiences smarter and more seamless.
• Voice of Patron® Library-specific variant of Voice of Citizen® analytics that measures how well a library's current site works for patrons and benchmarks it against similar library experiences across the United States.
• Needs Assessment / UX Strategy Services Structured five-phase UX consulting engagement for government agencies: Discovery (focus groups, Voice of Citizen® surveys, WCAG audits, gap analysis), Definition (information architecture and content strategy), Design (wireframes, interactive prototypes, inclusive/responsive design), Optimization (SEO, content support, searchability), and Training (staff toolkits, governance frameworks).
• Website Design and Development Full-service website redesign projects for government and library clients, including UX strategy, visual design, development, and implementation of CitizenForward® or PatronForward™-based sites. Projects follow an iterative, phased approach tailored to government procurement cycles and budget constraints.

Quantifiable outcome

• Johnson County saw 8x increase in online payments with 'How do I...' menu
• +5 more outcomes

Named customers14 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core and minor.

• CarahsoftcoreChannel Partner/ Reseller/ DistributorCarahsoft serves as I.F.'s purchasing program partner through their NASPO ValuePoint and OMNIA government contract vehicles. This enables government agencies to procure I.F.'s CitizenForward and Drupal website services through established government purchasing channels, simplifying procurement for eligible public sector entities.
• Drupal AssociationcoreTechnology or IntegrationI.F. is a member of the Drupal Association, indicating deep commitment to the Drupal open-source CMS platform that forms the technical foundation of their CitizenForward government websites.
• Bureau of DigitalminorStrategic or Co-development PartnerI.F. is a Bureau of Digital agency resource partner, connecting with a community of digital agencies for resources and professional development in digital government services.
• InfragardminorStrategic or Co-development PartnerI.F. is a member of Infragard, a partnership program for critical infrastructure protection, demonstrating their commitment to cybersecurity best practices for government digital infrastructure.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Jadu: Jadu is a UK-based provider of government website and forms software, primarily serving local councils in the UK and Australia. It is a comparable gov-web CMS vendor but operates in different geographies than I.F.

Direct peers

• Velir: Velir is a digital agency that builds Drupal and Sitecore websites for associations, nonprofits, and government clients. It is comparable as a similarly sized, Drupal-focused agency competing in adjacent parts of the public-sector web market.
• Revize Software: Revize Software is a government website CMS and hosting provider focused on townships, cities, and counties in the U.S. It competes in the same local-government website market segment as I.F., with an emphasis on smaller municipalities.
• Granicus: Granicus is a leading government experience platform serving federal, state, and local agencies with website, communications, and digital services products. It directly overlaps I.F.'s gov website build-and-host offering at a larger scale with bundled SaaS pricing.
• Forum One: Forum One is a Drupal-based digital agency that builds websites for government, associations, and nonprofits. It is a direct peer in the Drupal civic web space, with overlapping talent pool, platform choice, and government client base.
• CivicPlus: CivicPlus is one of the largest providers of integrated government website, content, and community engagement software for local governments in the U.S. It competes head-to-head with I.F. in municipal and county website RFPs, offering a broader SaaS suite including forms, agendas, and payments.
• OpenCities: OpenCities is a government-focused website and digital experience platform acquired by GTY/iCIMS, serving cities and counties with content, forms, and engagement tools. It is a direct competitor in the U.S. local government website market.

Broad incumbents

• Accela: Accela is a government technology platform providing permitting, licensing, and civic engagement software to state and local agencies. It is a broad incumbent whose website/portal capabilities overlap with parts of I.F.'s CitizenForward portfolio.
• Tyler Technologies: Tyler Technologies is a large, publicly traded provider of integrated software for the public sector, including a websites and citizen engagement module within its broader ERP/public safety suite. It competes indirectly as a one-stop-shop alternative to I.F.'s specialized offering.

Others

• Acquia: Acquia is a major Drupal cloud platform and digital experience vendor. It is an enabling technology provider rather than a direct competitor, supplying infrastructure and tooling that I.F. and other Drupal-based agencies build upon.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/interpersonal-frequency-if

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Interpersonal Frequency