Prodigy IT Solutions
Prodigy IT Solutions is a Dorset-based managed IT services provider offering unlimited subscription-based IT support, Microsoft 365 management, cloud, cybersecurity, VoIP, and Hardware-as-a-Service to SMEs and mid-market firms across southern England.
- Company typePrivate
- Founded2003
- HeadquartersBlandford, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Prodigy IT Solutions does
Prodigy IT Solutions is a privately held, founder-led managed IT services provider headquartered in Blandford Forum, Dorset, with a secondary office in Bournemouth. Founded in 2003 by Aden Ottewill and currently led alongside Operations Director Ryan Park, the company delivers outsourced IT support to small and medium-sized businesses across Dorset and surrounding counties — including Bournemouth, Poole, Southampton, Weymouth, and Christchurch — serving organisations ranging from five-user startups to 200-seat enterprises across sectors such as legal, accountancy, recruitment, manufacturing, hospitality, real estate, education, and charities.
The core product is an unlimited IT support service delivered on a fixed monthly fee under tiered packages (Silver, Gold, Platinum), with each client assigned a dedicated 2nd Line Engineer. The technology stack is built on the Microsoft 365 ecosystem — Azure Active Directory, Hosted Exchange, Microsoft Teams, SharePoint, Endpoint Manager, and Power BI — supplemented by managed layers from authorised partners: WatchGuard firewalls, Veeam backup, SentinelOne endpoint detection and response, Barracuda email security, N-Able RMM, and Gamma hosted VoIP. Backups are stored in a UK-based Bournemouth data centre using 256-bit encryption to support GDPR compliance, and the company holds Cyber Essentials certification consultancy credentials aligned with NCSC standards.
Revenue is generated through recurring monthly subscriptions across managed IT support, Hardware-as-a-Service, cloud services, hosted VoIP, MS Teams Calling, broadband and fibre connectivity, and Cyber Essentials certification. Go-to-market is consultative and relationship-driven with no product-led or self-serve motion; 82% of customers join via word-of-mouth referrals. Prodigy is a named supplier on the UK Crown Commercial Service Technology Services 4 (RM6190) framework, enabling public sector procurement alongside its private SME base, and has been recognised locally with the 2016 Blackmore Vale Business Award for Best Place to Work.
Prodigy IT Solutions firmographics
Firmographics- Name
- Prodigy IT Solutions
- Legal name
- Prodigy IT Solutions
- Website
- https://prodigyitsolutions.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Prodigy IT Solutions is a Dorset-based managed IT services provider offering unlimited subscription-based IT support, Microsoft 365 management, cloud, cybersecurity, VoIP, and Hardware-as-a-Service to SMEs and mid-market firms across southern England.
- Ownership category
- akta.pro rank
Prodigy IT Solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Other Computer Related Services (541519)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Service Desk & ITSM Outsourcing (BPAEAMAF)
- akta.pro secondary industry
- Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ)
Keywords
Where Prodigy IT Solutions is headquartered
LocationHeadquarters
- HQ city
- Blandford
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Prodigy IT Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Supply Chain, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Support (Unlimited): Fixed monthly fee per user providing unlimited IT support covering remote, workshop, and onsite assistance. No hidden charges or caps on support requests.
- Managed Hardware (HaaS): Hardware leasing on a monthly per-device fee covering procurement, installation, maintenance, automatic replacement every five years, and managed updates.
- Cloud Services: Cloud hosting, infrastructure, Microsoft 365 management, and hybrid cloud solutions billed on a monthly subscription basis.
- Managed VOIP Services: Hosted VoIP service billed per user per month. Includes all-inclusive calls, fraud protection, repair/replacement hardware, free handsets, and free initial setup.
- MS Teams Calling / Business Voice: Microsoft 365 telephony add-on starting from £13 per user per month, providing cloud-based calling with landline and mobile call bundles.
- Connectivity Services: Business broadband, fibre, leased lines, Wi-Fi, and cabling services. Pricing varies by connection type and speed requirements.
- Cyber Essentials Certification: Monthly fee covering the cost of the first audit, certification, and ongoing review work to maintain accreditation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Unlimited IT Support - Fixed monthly fee per user |
| Per seat | Monthly | MS Teams Calling / Business Voice - from £13 per user per month |
| Subscription | Monthly | Managed Hardware (HaaS) - monthly per device |
| Per seat | Monthly | Managed VoIP - per user, all-inclusive |
| Subscription | Monthly | Cyber Essentials Certification - monthly fee |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels11 records
Prodigy IT Solutions product offering
Product offeringCore offering
Prodigy IT Solutions is a managed IT services provider delivering unlimited IT support, managed Microsoft 365 environments, cloud services, managed backups, cybersecurity, hosted VoIP, business connectivity, and hardware-as-a-service to small and medium-sized businesses across Dorset and surrounding UK counties. Services are sold primarily on fixed monthly per-user or per-device subscriptions, with each client assigned a dedicated 2nd Line Engineer responsible for proactive monitoring, helpdesk support, and strategic IT guidance.
Product overview
Prodigy IT Solutions is a managed IT services provider offering a suite of coordinated services organized around managed IT support. The core offering is Unlimited IT Support Services (fixed-fee, unlimited-request model) delivered by dedicated 2nd Line Engineers, complemented by Managed Microsoft 365 covering Azure AD, Hosted Exchange, Microsoft Teams, Teams Calling, SharePoint, Endpoint Manager, and Power BI. Cloud Services provide scalable infrastructure on Azure and hybrid models. Managed VoIP and Broadband/Fibre address connectivity and communications. Managed Backups deliver 256-bit encrypted, UK-hosted disaster recovery. Cybersecurity Services span Cyber Essentials certification, Advanced Email Protection (Barracuda), Endpoint Detection and Response (EDR), and WatchGuard Firewall management. Managed Hardware Services (HaaS) provides leased equipment with lifecycle management. All services are integrated around a unified managed IT framework designed for SMEs across Dorset and the wider UK.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services End-to-end managed IT service covering servers, workstations, mobile devices, and network infrastructure with proactive monitoring, maintenance, user support, and strategic IT guidance for SMEs across Dorset and the wider UK.
- Unlimited IT Support Services Managed IT helpdesk and support service delivered by dedicated 2nd Line Engineers for a fixed monthly fee, including proactive 24/7 network monitoring, remote and onsite support, and unlimited support requests with no hidden charges.
- Managed Microsoft 365 Managed service for the complete Microsoft 365 platform covering administration, optimisation, and ongoing support for Azure AD identity, Exchange/Hosted Exchange, Teams, Teams Calling, SharePoint, Endpoint Manager (Intune), and Power BI.
- Cloud Services Scalable cloud infrastructure and hosting, Microsoft 365 and Google Workspace management, cloud backup and disaster recovery, virtual desktop infrastructure (VDI), cloud email security, and hybrid cloud solutions built on Microsoft Azure.
- Managed VoIP Services Hosted VoIP telephone service delivered over the internet with 99.8% guaranteed uptime, all-inclusive call bundles, fraud protection, hardware repair and replacement, free initial setup and installation, and free handsets.
- MS Teams Calling / Microsoft 365 Business Voice Cloud-based VoIP telephony integrated into Microsoft Teams, providing enterprise-grade calling with built-in redundancy, real-time AI captioning, inline chat translation, voicemail transcription, and 99.9% uptime guarantee. Priced from £13 per user per month and supporting up to 300 users.
- Broadband and Fibre / Connectivity Services Business connectivity services including FTTC (Fibre-to-the-Cabinet), FTTP (Fibre-to-the-Premises), fibre leased lines, Wi-Fi solutions, point-to-point wireless networking, and structured cabling (Cat5e/Cat6).
- Managed Backups Online and disaster recovery backup services including automatic full system backups, daily manual backup checks, 256-bit encryption, restore testing, and storage in a UK-based Bournemouth data centre for GDPR compliance.
- Cybersecurity Services Comprehensive managed cybersecurity services covering Cyber Essentials certification support, advanced email protection (Barracuda Essentials), endpoint detection and response (SentinelOne EDR), and managed firewall services (WatchGuard Firebox).
- Cyber Essentials Certification Government-backed, NCSC-supported cybersecurity certification available at two levels (Cyber Essentials self-assessment and Cyber Essentials Plus hands-on technical verification). Prodigy IT Solutions guides clients through certification and ongoing compliance under a monthly fee that includes the first audit and continued accreditation work.
- Managed Hardware Services Hardware-as-a-Service (HaaS) offering enabling businesses to lease laptops, servers, networking devices, and printers with professional management, maintenance, support, automatic hardware replacement every five years, and remote device wiping, on a monthly per-device fee with no upfront costs.
Quantifiable outcome
- 82% of customers join through recommendations
- +6 more outcomes
Companies that use Prodigy IT Solutions
Customer profileNamed customers11 records
Segments8 records
Ideal customer profiles2 records
Prodigy IT Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability9 records
Feature5 records
Prodigy IT Solutions partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- Crown Commercial ServicecoreProdigy IT Solutions named as a supplier on Crown Commercial Service Technology Services 4 RM6190 framework, enabling UK public sector bodies to procure managed IT services through official government procurement.
- MicrosoftcoreMicrosoft Partner providing managed services across Azure Active Directory, Microsoft 365, Teams, Teams Calling/Business Voice, SharePoint, Endpoint Manager, and Power BI. Prodigy IT implements, manages, and optimises Microsoft environments for SME clients.
- WatchGuard TechnologiescoreAuthorised partner for WatchGuard Firebox firewall appliances, including Basic Security Suite and Total Security Suite. Provides tabletop, rackmount, and rugged firewall appliances for SME network security.
- VeeamcoreVeeam backup solution partner enabling managed online and disaster recovery backup services with automated full system backups, daily checks, and 256-bit encrypted UK-based storage.
- SentinelOnecoreEndpoint protection partner providing next-generation antivirus and endpoint detection and response (EDR) solutions for managed cybersecurity services.
- Barracuda NetworkscoreBarracuda Essentials email security partner providing advanced email protection, real-time link and attachment scanning, spam blocking, and sandbox environment for threat detection.
- GammacoreGamma VOIP partner providing hosted Voice Over Internet Protocol services with all-inclusive call bundles, fraud protection, and free handsets for business communications.
- Cyber Essentials Certification BodycoreProdigy IT serves as a Cyber Essentials certification consultant, analysing client IT setups against NCSC security standards across firewalls, secure configurations, user access controls, malware protection, and patch management, then guiding clients through certification.
Scale indicators11 records
Recent moves6 records
Expansion highlights5 records
Prodigy IT Solutions competitors and assessment
Company assessmentDirect peers
- Trustack: UK SME-focused managed IT support, cloud and cyber-security provider operating on a similar fixed-monthly-fee unlimited-support model around Microsoft 365, Azure, SentinelOne/EDR and data backup.
- Netstar UK: UK managed IT services company providing IT support, cloud and Microsoft 365 services to London and south-east SMEs. Closely comparable in size, SME focus, vendor stack and fixed-fee support model.
- Altinet: UK managed IT services firm focused on Microsoft 365, Azure, security (including SentinelOne) and backup for SMEs. Closely comparable vendor stack and SME-first go-to-market.
- ramsac Limited: UK-based managed IT support provider headquartered in Surrey serving SMEs with unlimited fixed-fee IT support, cloud, Microsoft 365 and cybersecurity services. Highly comparable business model, customer segment (5-200 seat businesses) and unlimited-support packaging.
- Air-IT: Mid-market UK managed IT, cloud and cybersecurity provider supporting SMEs and mid-market organisations across the Midlands and nationwide. Comparable offerings across managed Microsoft 365, cybersecurity, backup and HaaS-style services.
- Node4: UK managed cloud, communications and IT services provider with a stronger data-centre and UCaaS tilt; comparable in delivering Microsoft 365, hosted voice, connectivity and managed security to UK SMEs and mid-market.
- Bluebell IT: Smaller UK managed-IT provider offering fixed-fee IT support, Microsoft 365, cloud and cybersecurity services to SME customers - directly comparable scale, packaging and customer profile.
- Cobweb Solutions: UK-based managed cloud and IT services provider specialising in Microsoft 365, Azure, security and compliance for SMB and mid-market organisations, with overlapping Microsoft-centric stack.
Broad incumbents
- Computacenter: Major UK-based enterprise IT services and managed-services incumbent with Microsoft, security, cloud and hardware practices competing at the top end of Prodigy's 200-seat sweet spot and on the CCS framework.
- Bytes Software Services: Larger UK IT solutions distributor and managed services provider with extensive Microsoft, security and cloud practices. Overlaps as a broader-incumbent competitor for mid-market and larger SME contracts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Prodigy IT Solutions social profiles
Digital presenceProdigy IT Solutions compliance and trust
Trust signalCompliance2 records
Prodigy IT Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Prodigy IT Solutions leadership team
Management profileNumber of profiles
Profiles2 records
Prodigy IT Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Prodigy IT Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Prodigy IT Solutions
What does Prodigy IT Solutions do?
Prodigy IT Solutions is a managed IT services provider delivering unlimited IT support, managed Microsoft 365 environments, cloud services, managed backups, cybersecurity, hosted VoIP, business connectivity, and hardware-as-a-service to small and medium-sized businesses across Dorset and surrounding UK counties. Services are sold primarily on fixed monthly per-user or per-device subscriptions, with each client assigned a dedicated 2nd Line Engineer responsible for proactive monitoring, helpdesk support, and strategic IT guidance.
Is Prodigy IT Solutions a public or private company?
Prodigy IT Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Prodigy IT Solutions founded?
Prodigy IT Solutions was founded in 2003. It employs 11 to 50 people.
Where is Prodigy IT Solutions based?
Prodigy IT Solutions is headquartered in Blandford, United Kingdom, in the Europe region.
How does Prodigy IT Solutions make money?
Seven revenue lines are on record. Managed IT Support (Unlimited) is the primary driver. The others are managed Hardware (HaaS), cloud Services, managed VOIP Services, MS Teams Calling / Business Voice, connectivity Services and cyber Essentials Certification.
Who are Prodigy IT Solutions's main competitors?
Direct peers on record are Trustack, Netstar UK, Altinet, ramsac Limited, Air-IT, Node4, Bluebell IT and Cobweb Solutions. Broad incumbents are Computacenter and Bytes Software Services.
Does Prodigy IT Solutions have an API?
No public API is recorded for Prodigy IT Solutions.
What industry is Prodigy IT Solutions in?
Prodigy IT Solutions's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAMAF, Service Desk & ITSM Outsourcing, with a secondary code of EDAEAHAJ, Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC). Its NAICS code is 541513 and its SIC code is 7370.