Empower Healthcare

What Empower Healthcare does

Empower Healthcare is an Australian allied health services provider headquartered in Moorabbin, Victoria, founded in 2016 by Adam (Gilroy-Smith) and Matthew. The company delivers mobile, multidisciplinary clinical services — Dietetics, Remedial Massage, Nursing, Occupational Therapy, Osteopathy, Podiatry, Physiotherapy, and Speech Pathology — directly to clients' homes, residential aged care facilities, and via telehealth, serving the Home Care, Residential Aged Care, and NDIS (National Disability Insurance Scheme) sectors. Funding is drawn primarily from Australian government schemes: NDIS, Home Care Packages, CHSP (Commonwealth Home Support Programme, in Western Australia), Restorative Care Pathway, TAC and WorkSafe, with a smaller private/self-funded stream. The company operates regional offices in Victoria, Western Australia, Queensland, and New South Wales and employs more than 180 clinicians across the four states; a competing count of 130 clinicians appears to reflect an earlier 2021 snapshot.

The technology layer is modest and operations-focused rather than productised. CareHub is a proprietary referral management system that streamlines inbound referrals from care managers, support coordinators, case managers, and individuals. HomeLink is a hybrid service model in which a physiotherapist conducts the initial assessment via secure video link while an Allied Health Assistant provides in-person support, enabling more frequent billable encounters per NDIS plan. Telehealth/Teletherapy extends reach to rural, regional, and remote communities. The go-to-market is sales-led: dedicated state-based relationship managers convert referrals from B2B intermediaries (care management organisations, support coordinators, aged care facilities) and increasingly capture inbound demand via a self-service online referral form and LinkedIn advertising. Partnerships include industry associations (AHPRA, ACCPA, APA, OTA, APODC) and scheme relationships (TAC, WorkSafe), with Multilingual/Multicultural Care as a core referral partner.

Financially, Empower Healthcare is a privately held, bootstrapped business — no funding rounds, no parent company, and no disclosed revenue or ARR. Ownership rests with the co-founders, who remain operationally involved; management has been deepened over time by regional relationship managers and an Operations Manager (Tammy Pearce) who led the Queensland and NSW expansion. The competitive proposition is built on multi-disciplinary breadth, geographic coverage, mobile delivery, and operational SLAs (same-clinician continuity, same- or 48-hour case-manager updates, 30-day money-back guarantee for residential aged care) rather than technology depth.

Name

Empower Healthcare

Legal name

Empower Healthcare

Website

https://empowerhealthcare.com.au

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Empower Healthcare is an Australian allied health provider delivering mobile Dietetics, Nursing, Occupational Therapy, Physiotherapy, Podiatry, Speech Pathology, Osteopathy, and Massage services to Home Care, Residential Aged Care, and NDIS clients across four states.

Ownership category

akta.pro rank

Product category

Allied Health Services

NAICS

Home Health Care Services (62161), Home Health Care Services (6216), Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Home Health Therapy Services (PT/OT/SLP) Providers (HLAFAEAM)

akta.pro secondary industries

Assistive Technology, Adaptive Equipment & Home Exercise Program Training In-Home (HSABADAN), Orthopedic & Musculoskeletal Rehab In-Home (HSABADAF), Post-Operative Personal Care Support (Non-Clinical) (HSABABAK), Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA), Caregiver Support, Coaching & Training (HLADALAG), Virtual Care Team Collaboration & Provider-to-Provider Teleconsult Platforms (eConsults) (HLALABAI)

Keywords

• Allied health services
• Home health services
• Residential aged care
• NDIS provider
• Telehealth allied health

Headquarters

HQ city

Moorabbin

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. NDIS Services: Fee-for-service allied health services funded through the National Disability Insurance Scheme for participants aged 15 and above. Services include occupational therapy, physiotherapy, podiatry, dietetics, nursing, and speech pathology.
2. Home Care Packages: Allied health services under government-funded Home Care Packages for seniors requiring in-home support to remain independent.
3. Residential Aged Care: Allied health services delivered to residential aged care facilities, funded through facility arrangements.
4. CHSP (Commonwealth Home Support Programme): Funded allied health services in Western Australia under the Commonwealth Home Support Programme.
5. Restorative Care Pathway: Short-term intensive allied health and/or nursing services for up to 16 consecutive weeks with funding per episode, designed to maintain or regain functional ability.
6. Private Funding: Self-funded care options for clients not covered by government schemes.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Empower Healthcare is an Australian allied health services provider delivering mobile and telehealth-based Dietetics, Remedial Massage, Nursing, Occupational Therapy, Osteopathy, Podiatry, Physiotherapy, and Speech Pathology services to clients in their homes, residential aged care facilities, and via remote video under Home Care Packages, Residential Aged Care, NDIS, CHSP, Restorative Care Pathway, and private funding arrangements. Services are coordinated through the proprietary CareHub referral management system and the HomeLink hybrid model that combines clinician-led video assessments with Allied Health Assistant in-person support.

Product overview

Empower Healthcare is an Australian allied health services provider offering a comprehensive portfolio of clinical services across three sectors: Home Care, Residential Aged Care, and NDIS (National Disability Insurance Scheme). The core service offerings include Dietetics, Remedial Massage, Nursing, Occupational Therapy, Osteopathy, Podiatry, Physiotherapy, and Speech Pathology. The company operates a hybrid service model combining in-person clinical visits with Telehealth capabilities, featuring innovative programs like HomeLink (physiotherapy with Allied Health Assistants) and the Restorative Care Pathway. CareHub serves as the company's referral management platform. Services are delivered by over 180 clinicians across Victoria, Western Australia, New South Wales, and Queensland, with Telehealth extending reach to rural and remote communities.

Differentiator

Problem solved

Functional benefit

Brands

• CareHub: Referral management system for coordinating client referrals and service delivery.
• HomeLink

Products and services

• Dietetics Services Dietetic consultations providing nutritional assessment, dietary advice, menu planning, and nutrition support for aged care, home care, and NDIS clients.
• Remedial Massage Services Therapeutic massage therapy for chronic pain management, muscle tension relief, and improved circulation for older adults and NDIS participants.
• Nursing Services Home nursing services including continence management, catheter care, medication management, wound care, and dementia care support.
• Occupational Therapy Services OT services providing functional assessments, home modifications, assistive technology prescription, falls prevention, and cognitive assessments for NDIS and home care clients.
• Osteopathy Services Manual therapy and mobilization treatments for musculoskeletal pain, movement restrictions, and rehabilitation using evidence-based osteopathic techniques.
• Podiatry Services Foot care services including neurovascular assessments, toenail care, footwear advice, and falls prevention through foot health management.
• Physiotherapy Services Mobility improvement, rehabilitation, chronic pain management, falls prevention, and functional assessments using exercise-based therapies.
• Speech Pathology Services Communication and swallowing disorder assessment and treatment including speech, language, fluency, voice, and dysphagia management for adults.
• Telehealth Services Remote allied health consultations delivered via secure video link, enabling access to clients in rural, regional, and remote areas.
• Allied Health Assistant Services Support services delivered by allied health assistants under clinician supervision, optimising NDIS plan funds and increasing treatment frequency.
• HomeLink Hybrid physiotherapy and Allied Health Assistant (AHA) service model combining physiotherapist-led video assessments with in-person AHA support for home-based care.
• Restorative Care Pathway Short-term clinically focused program providing intensive allied health and/or nursing services for up to 16 consecutive weeks to maintain or regain functional ability.
• Personal Alarm Prescription Assessment Occupational therapist-led telehealth assessment for personal alarm selection aligned with Support at Home Program requirements.

Quantifiable outcome

• NDIS participants can optimize their plan by up to $1,517.23 within a three-month period by switching to Allied Health Assistant services
• +5 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered minor and core.

• iSupport NDISminorGTM or Marketing PartnerDisplayed as associated partner in footer section with logo, indicating NDIS sector partnership and endorsement.
• ACCPA (Aged Care Community Providers Association)minorGTM or Marketing PartnerDisplayed as associated partner with logo in footer section, indicating industry association membership for aged care sector.
• APA (Australian Physiotherapy Association)minorGTM or Marketing PartnerDisplayed as associated partner with logo in footer section, indicating professional association affiliation.
• AHPRA (Australian Health Practitioner Regulation Agency)minorGTM or Marketing PartnerDisplayed as associated partner with logo in footer section, indicating regulatory compliance and practitioner registration.
• TAC (Transport Accident Commission)minorGTM or Marketing PartnerDisplayed as associated partner with logo in footer section, indicating provider status for TAC-funded services in Victoria.
• WorkSafeminorGTM or Marketing PartnerDisplayed as associated partner with logo in footer section, indicating provider status for WorkSafe-funded occupational health services.
• APODC (Australian Podiatry Association)minorGTM or Marketing PartnerDisplayed as associated partner with logo in footer section, indicating professional podiatry association affiliation.
• OTA (Occupational Therapy Australia)minorGTM or Marketing PartnerDisplayed as associated partner with logo in footer section, indicating professional occupational therapy association affiliation.
• Multicultural CarecoreStrategic or Co-development PartnerReferral partner providing aged care and community services. Empower Healthcare provides allied health services to Multicultural Care's clients, including CHSP-funded services. Strong ongoing relationship evidenced by testimonial from CHSP client service administrator.
• Equipment and Home Modification ProvidersminorChannel Partner/ Reseller/ DistributorStrong partnerships with leading equipment and home modification providers to facilitate NDIS participants' assistive technology and home modification needs.

Scale indicators5 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• KinCare: Major Australian in-home aged care and disability services provider with allied health, nursing, and personal care offerings. Comparable in home care service breadth and funding stream diversification, though broader in scope (includes domestic and personal care) and larger in scale.
• Healthcare Australia: Large Australian healthcare staffing and allied health provider delivering mobile allied health, nursing, and home care services nationally. Comparable as a direct multi-disciplinary allied health competitor with a mobile clinician model serving home care and NDIS, but operating at significantly larger scale and broader scope.
• Bolton Clarke: One of Australia's largest not-for-profit aged care and home care providers offering allied health, nursing, and retirement living. Comparable in residential aged care and home care allied health delivery, but operates at materially larger scale and broader service scope.

Regional players

• ACH Group: South Australian aged care provider delivering home-based allied health, residential aged care, and retirement living. Comparable allied health and home care service model, with geographic overlap through Empower's telehealth reach and potential expansion path.
• BlueCare (UnitingCare Queensland): Large Queensland-focused community and aged care provider offering in-home allied health, nursing, and personal care. Comparable in NDIS and HCP service delivery and overlap in Queensland geography, though broader in scope with a not-for-profit structure.

Direct peers

• Better Rehab: Australian allied health provider specializing in NDIS occupational therapy, physiotherapy, speech pathology, and behavior support. Comparable as a multi-disciplinary NDIS-focused allied health competitor with mobile delivery and rapid multi-state scaling.
• Plena Healthcare: Australian allied health provider focused on residential aged care, home care, and disability services with mobile physiotherapy, podiatry, dietetics, and occupational therapy. Closely comparable in service mix, funding stream exposure (HCP, NDIS, RAC), and mobile delivery model.
• HenderCare: National Australian provider of in-home allied health, nursing, and disability services under NDIS, HCP, and private funding. Directly comparable service portfolio, mobile clinician model, and multi-state footprint serving similar referrer and participant base.

Others

• Regis Healthcare: ASX-listed residential aged care provider operating dozens of facilities across Australia. Comparable as a customer segment (residential aged care allied health buyer) rather than a direct competitor; relevant for understanding scale of Empower Healthcare's RAC channel relationships.
• Estia Health: ASX-listed residential aged care operator across Australia. Comparable in the same aged care ecosystem, particularly as a buyer of Empower's residential aged care allied health services rather than as a direct allied health competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Empower Healthcare