What Centralized Vision companies does

Centralized Vision is a privately held, Phoenix-based provider of live, remote security monitoring services founded in 2007 by Tom and Tami Vigilante. The company operates a 24/7/365 National Command Center staffed by Certified Surveillance Specialists who monitor customer locations across the U.S. and Canada, supplemented by a fully redundant command center in Mexico. Services are delivered through a unified portfolio of six core offerings: Virtual Guard (real-time camera monitoring with audio intervention), Virtual Greeter/Concierge (access control and visitor vetting), Virtual Engineer (building systems monitoring), SOC as a Service (security operations center support), Virtual Firewatch (fire alarm monitoring), and Card Access with Database Management. The platform leverages customers' existing or newly installed surveillance, access control, and smart systems, augmented by AI-powered motion detection with claimed 99% human/vehicle detection accuracy and AI-driven active shooter detection for educational facilities.

The company serves nine primary verticals including auto dealerships, cannabis retail and cultivation, construction sites, K-12 education, healthcare, industrial and logistics, residential communities, retail shopping centers, and commercial office properties. Core proprietary technology includes the Vision Information Center (V.I.C.) software platform, the Residential Profile Platform for resident-controlled access management, and the Smart Partner Program infrastructure for channel partners. Underlying sensing modalities span live video and two-way audio, with AI features layered on top of a primarily human-operated monitoring operation.

Centralized Vision generates revenue through recurring monthly subscriptions for its monitoring services and managed services for access control database management. Pricing is quote-based and not publicly disclosed, with services individually tailored per customer. The company operates a hybrid go-to-market combining direct enterprise sales (phone, email, free consultations) with a nationwide Smart Partner Program launched in 2013 that commissions integration companies and equipment vendors to bundle Centralized Vision's services into their offerings. The company has been profitable since within six months of inception, has never raised external funding, and grew headcount to 50+ employees with a 5,000 sq ft National Command Center as of 2023.

Name

Centralized Vision companies

Legal name

Centralized Vision

Website

https://centralizedvision.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Centralized Vision provides live, 24/7 remote security monitoring services from its Phoenix National Command Center to hundreds of customers across nine verticals in the U.S. and Canada, leveraging existing cameras and access controls with AI-assisted human surveillance.

Ownership category

akta.pro rank

Product category

Managed Security Monitoring Services

NAICS

Security Systems Services (except Locksmiths) (561621)

akta.pro primary industry

Remote Video Monitoring Services (Live/Virtual Guard) (HSAHACAB)

akta.pro secondary industries

Remote Video Guarding / Virtual Patrol (Guard + CCTV) (BPAKAAAL), Fire Alarm Monitoring & Dispatch (BPAKAFAC), Professional Monitoring (Burglar/Intrusion) (HSAHAAAA), Residential CCTV & Door/Perimeter Surveillance Packages (HSAHACAH)

Keywords

• Remote video monitoring
• Managed security services
• Virtual guard services
• Access control management
• Firewatch monitoring

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Remote Monitoring Services Subscription: Recurring subscription-based monitoring services including Virtual Guard, Virtual Greeter, Virtual Engineer, SOC as a Service, and Firewatch. Services are billed on a recurring basis with customizable coverage levels. The Smart Partner Program generates recurring monthly revenue for channel partners when customers add remote live monitoring to their equipment investments.
2. Access Control Management: Card access monitoring and database management services including card creation, cancellation, and user access privilege management. Regular reporting and security planning support included.

Pricing tiers

Go-to-market motion3 records

Distribution channels2 records

Marketing channels5 records

Core offering

Centralized Vision provides live remote monitoring services from its National Command Center, covering security guarding, receptionist/concierge, engineering, SOC, firewatch, and card access database management for commercial and residential properties. The company integrates with customers' existing or new surveillance technology and filters events using AI-powered motion detection and a customizable Residential Profile Platform to dispatch only verified alarms. Services are delivered by certified surveillance specialists under 24/7/365 operation.

Product overview

Centralized Vision provides a unified platform of live, remote security monitoring services operated from their National Command Center. The core portfolio consists of seven interconnected services: Virtual Guard (flagship 24/7 video monitoring), Virtual Greeter/Concierge (access control and visitor vetting), Virtual Engineer (building systems monitoring), SOC as a Service (security operations center support), Virtual Firewatch (fire monitoring), and Card Access with Database Management (physical access control). These services are delivered by certified surveillance specialists and leverage customers' existing or newly installed technology. The Smart Partner Program extends these services through integration channel partners. AI-powered features include motion detection and active shooter detection. The company operates fully redundant command centers in the US and Mexico.

Differentiator

Problem solved

Functional benefit

Products and services

• Virtual Guard Live remote video monitoring service delivered from the National Command Center that replaces or augments on-site guards. Certified surveillance specialists watch live camera feeds, use AI-powered motion detection and audio talk-down to deter intruders, and dispatch law enforcement on verified events. Designed for commercial and residential properties across multiple verticals.
• Virtual Greeter / Concierge Remote front-desk and entry management service that screens visitors, manages deliveries, and handles entry requests via live video and audio from the National Command Center. Used by offices, residential buildings, schools, and healthcare facilities that need consistent reception coverage without on-site staff.
• Virtual Engineer Remote technical support service that troubleshoots, configures, and manages integrated security, access control, and surveillance systems from the National Command Center. Targets customers who need ongoing technical oversight of their security technology without dedicated on-site engineering staff.
• SOC as a Service Outsourced Security Operations Center service that monitors alarms, cameras, and integrated security systems 24/7 from the National Command Center. Provides continuous sit-forward monitoring, incident triage, and escalation across a customer's security technology stack.
• Virtual Firewatch Remote firewatch service that provides continuous visual monitoring of properties for fire hazards, hot work, and post-incident conditions, with immediate escalation to fire authorities. Used at construction sites, industrial facilities, and properties with fire system impairments.
• Card Access with Database Management Managed card access control service that administers door access credentials, user databases, and access policies remotely from the National Command Center. Targets customers needing continuous access administration and audit trail management without on-site security staff.
• Smart Partner Program Channel partner program that enables security and technology integration companies to resell Centralized Vision's remote monitoring services under their own brand, with onboarding, training, and dedicated channel support. Designed for integrators that want to offer managed monitoring without standing up their own SOC.

Quantifiable outcome

• Tens of millions of dollars saved for customers through loss mitigation
• +3 more outcomes

Named customers9 records

Segments11 records

Ideal customer profiles9 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature5 records

Partnerships

One partnership is on record.

• Smart Partner Program - Integration CompaniescoreChannel Partner/ Reseller/ Distributor · 1 January 2013Smart Partner Program launched in 2013 to provide integration companies the ability to add remote managed services that complement their existing services. Commission-based program presenting a 'better together' approach. Centralized Vision and integration channel partners meet increasing safety and security needs of companies seeking comprehensive, customized solutions. Partners receive access to proprietary Vision Information Center (V.I.C.) software, interactive virtual sales tutorials, marketing collateral, and wholesale pricing matrix.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Verkada: Verkada is a broader cloud-based video surveillance and access control incumbent with AI analytics built in. While it does not operate a 24/7 human monitoring center like CV, it competes at the underlying hardware-plus-software layer of the stack CV monitors.
• ADT: ADT is a long-established monitored security and intrusion alarm incumbent serving both residential and commercial customers. It competes at the same end-customer need (monitored security) as Centralized Vision but with broader, less specialized offerings.
• Eagle Eye Networks: Eagle Eye Networks provides cloud-based video surveillance and AI analytics for multi-site commercial customers. It competes in CV's served verticals with a similar hardware-agnostic positioning but without CV's live human monitoring layer.
• Alarm.com: Alarm.com is a leading SaaS platform for monitored security, video surveillance, and smart home/building automation, serving security dealer channel partners. While it does not run a central human monitoring operation, it powers many of the same end-customer workflows CV's products enable.

Direct peers

• Pro-Vigil: Pro-Vigil provides live video surveillance monitoring with virtual guard services, mobile surveillance units, and AI-enabled detection. It competes head-to-head with Centralized Vision in remote guarding across commercial, industrial, and construction verticals.
• Netwatch Group: Netwatch provides proactive video monitoring services for enterprise and high-value sites, with similar vertical coverage in commercial, construction, and critical infrastructure. Closely comparable in business model and service delivery to Centralized Vision.
• Deep Sentinel: Deep Sentinel offers AI-powered live video monitoring with human verification and real-time intervention, primarily for residential and small business. While more residential-focused, its live-monitoring-with-AI model directly parallels CV's Virtual Guard.
• Stealth Monitoring: Stealth Monitoring is a direct competitor offering live video monitoring and virtual guard services for commercial properties, auto dealerships, construction sites, and multifamily residential — directly overlapping Centralized Vision's flagship Virtual Guard service and target verticals.
• Live Eye Surveillance: Live Eye Surveillance delivers live remote video monitoring and virtual guard services to commercial and industrial clients, directly competing with Centralized Vision in the same proactive monitoring category.

Emerging players

• Rhombus Systems: Rhombus Systems is a cloud-managed physical security platform combining cameras, access control, sensors, and AI. It is an emerging competitor offering overlapping capabilities to CV's Virtual Guard customers with a more software-centric approach.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CentVision
• Facebookfacebook.com/centralizedvision
• LinkedInlinkedin.com/company/centralized-vision

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Centralized Vision companies