Blueline
Blueline SRL is a Moldovan BPO and data processing services provider, founded in 2008, that delivers back office, front office, IT solutions, and data entry services primarily to Italian and European enterprise clients through its Bludelego sub-brand under AR Group.
- Company typePrivate
- Founded2008
- HeadquartersChisinau, Moldova
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Blueline does
Blueline SRL is a Moldovan business process outsourcing (BPO) and data processing services provider founded in 2008 in Chișinău. The company operates as a subsidiary of AR Group, an international holding present in multiple European and extra-European countries, and delivers its services primarily through the Bludelego sub-brand, which targets prestigious Italian and European enterprises. Its service portfolio comprises four core lines: Back Office Services (administrative and data processing support), Front Office Services (customer-facing communication and help desk operations), IT Solutions (software development and IT support), and Data Entry Services (high-volume information processing). The offering is positioned as end-to-end outsourcing of operational processes rather than a modular software product, with work centered on terminal- and phone-based office activities.
The company's revenue model is managed-services based, with contracts negotiated on a per-engagement basis rather than via publicly disclosed pricing. Its go-to-market relies on direct enterprise field sales and the brand reputation of the AR Group and Bludelego names. Geographic reach spans Moldova and Europe, with Italian-language fluency a stated hiring requirement. Blueline reports a 98.9% average quality rate and a zero customer refusal rate across its operating history, supports marketing through a multilingual corporate site (Romanian, Russian, English), Facebook, LinkedIn, and recruitment partners, and operates from a single headquarters location at Nadejda Russo 14, Chișinău.
Blueline firmographics
Firmographics- Name
- Blueline
- Legal name
- Blueline SRL
- Website
- https://blueline.md
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Blueline SRL is a Moldovan BPO and data processing services provider, founded in 2008, that delivers back office, front office, IT solutions, and data entry services primarily to Italian and European enterprise clients through its Bludelego sub-brand under AR Group.
- Ownership category
- akta.pro rank
Blueline industry classification
Industry- Product category
- Business Process Outsourcing
- NAICS
- Telephone Call Centers (56142), Business Service Centers (56143)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- General Customer Service (Order/Account/Inquiries) (BPAAABAA)
Keywords
Where Blueline is headquartered
LocationHeadquarters
- HQ city
- Chisinau
- HQ country
- Moldova
- HQ region
- Europe
Offices1 record
Markets served
Blueline business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- BPO Outsourcing Services: Blueline provides business process outsourcing services including back office, front office, and data entry operations for European companies. The company offers relocation of business processes and comprehensive office activities requiring terminal and phone as primary working tools through its Bludelego service brand.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Blueline product offering
Product offeringCore offering
Blueline is a Moldova-based business process outsourcing (BPO) provider that delivers back office, front office, IT solutions, and data entry services to prestigious Italian and European companies. Operations are performed through its Bludelego service brand, with terminal and phone-based activities as the primary working tools, supported by daily reporting and quality controls.
Product overview
Blueline is an international outsourcing services company that provides a comprehensive portfolio of business process outsourcing (BPO) solutions. The company operates as part of AR Group and specializes in four core service areas: Back Office Services, Front Office Services, IT Solutions, and Data Entry Services. These services are delivered primarily through the Bludelego digital solutions brand, which targets prestigious Italian and European companies. The offering is structured as a unified service portfolio rather than a modular software platform—clients engage Blueline for end-to-end outsourcing of operational processes rather than purchasing discrete software products.
Differentiator
Problem solved
Functional benefit
Brands
- Bludelego: Digital solutions and IT software products brand for prestigious Italian and European companies. The Bludelego service refers to all office activities requiring the use of terminal and/or phone as the main working tool.
Products and services
- Back Office Services
- Front Office Services
- IT Solutions
- Data Entry Services
- Bludelego
Companies that use Blueline
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
Blueline technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Blueline partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- AR GroupcoreBlueline is part of AR Group, an international holding company present in multiple European and extra-European countries. The group specializes in data processing services, BPO services, and digital solutions offered through the Bludelego brand for prestigious Italian and European companies.
- BludelegocoreBludelego is the primary service brand of Blueline, referring to all office activities requiring terminal and phone as the main working tool. The brand offers comprehensive outsourcing solutions for Italian and European companies.
Scale indicators4 records
Recent moves6 records
Expansion highlights4 records
Blueline competitors and assessment
Company assessmentDirect peers
- Forte Group: Moldova-based BPO/IT outsourcing firm providing software development and managed services to European and US clients. Closely comparable in geography, headcount tier, and the mix of data-processing plus IT services sold to enterprise buyers.
- Intetics: Moldovan-origin IT/BPO company offering data processing, back-office, and managed digital services globally. Comparable in geographic roots, BPO-plus-engineering service mix, and European/US enterprise target market.
- SupportYourApp: Eastern European BPO focused on outsourced customer support and back-office services for international SaaS and enterprise clients. Comparable service portfolio (front office, back office, data processing) and similar Eastern European delivery model targeting Western customers.
- Pentalog: European-headquartered IT services and BPO provider with nearshore delivery in Eastern Europe (Romania, Moldova, Ukraine). Comparable in combining managed IT services, back-office operations, and a European-enterprise client base.
Regional players
- Oxagile: Eastern European (Belarus/Poland) software development and managed services company serving European and US enterprise clients. Comparable region-tier nearshoring model and a mix of data/IT services.
Broad incumbents
- Foundever: Global CX/BPO incumbent formed from Sitel/Sykes, operating large-scale customer experience, back-office, and digital services across many countries. Overlaps directly with Blueline's front-office and back-office offering but at vastly larger scale and multiple geographies.
- Concentrix: Global Fortune 500 BPO/CX company delivering customer service, back-office, and digital operations for major enterprise clients (including in Europe). A broad incumbent against whom Blueline competes for European enterprise outsourcing contracts.
- Teleperformance: World's largest omnichannel customer-service and BPO provider, with significant European delivery operations. Overlaps with Blueline's front-office and back-office service lines at the enterprise RFP level.
- IBEX Limited: Public customer-engagement BPO serving enterprise clients across multiple verticals with outsourced contact-center and back-office services. Comparable core service categories and enterprise target market.
- TTEC (TeleTech): Global CX/BPO operator with contact-center and back-office delivery across EMEA, the Americas, and Asia-Pacific. Directly comparable in customer service and business process outsourcing categories, though at much greater scale.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights5 records
Customer concentration
Blueline social profiles
Digital presenceBlueline financial estimates
Financial estimateRevenue estimate
Valuation estimate
Blueline leadership team
Management profileNumber of profiles
Profiles1 record
Blueline funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Blueline M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Blueline
What does Blueline do?
Blueline is a Moldova-based business process outsourcing (BPO) provider that delivers back office, front office, IT solutions, and data entry services to prestigious Italian and European companies. Operations are performed through its Bludelego service brand, with terminal and phone-based activities as the primary working tools, supported by daily reporting and quality controls.
Is Blueline a public or private company?
Blueline is a private company. It is classified as corporate owned and is currently operating.
When was Blueline founded?
Blueline was founded in 2008. It employs 51 to 100 people.
Where is Blueline based?
Blueline is headquartered in Chisinau, Moldova, in the Europe region.
How does Blueline make money?
One revenue line is on record: BPO Outsourcing Services.
Who are Blueline's main competitors?
Direct peers on record are Forte Group, Intetics, SupportYourApp and Pentalog. Oxagile is listed as a regional player. Broad incumbents are Foundever, Concentrix, Teleperformance, IBEX Limited and TTEC (TeleTech).
Does Blueline have an API?
No public API is recorded for Blueline.
What industry is Blueline in?
Blueline's product category is Business Process Outsourcing. Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries). Its NAICS code is 56142 and its SIC code is 7370.