Telesolutions

What Telesolutions does

TeleSolutions LLC is a privately held, locally owned telecommunications provider founded in 2003 and headquartered in Salt Lake City, Utah. The company was formed by a team of former TSI Tie Systems Inc. employees who carried nearly 100 years of combined voice communications experience into the new venture after TSI's acquisition by Convergent. TeleSolutions serves small to medium-sized businesses across Utah and surrounding states, focusing primarily on the Wasatch Front market of Salt Lake City, Provo, and Ogden. Its customer base spans SMBs in growth mode, operators of legacy Nortel/Norstar/BCM telephone systems seeking migration paths, NEC telephone system users, and commercial buildings requiring structured voice and data cabling infrastructure. The company positions itself as a provider to the CISA-designated Critical Infrastructure Sector, including Information Technology, Communications, and Defense Industrial Bases.

The company's product portfolio centers on Hosted VoIP PBX, SIP Trunking with Verizon LTE failover, UCaaS (NEC Univerge Blue Connect), and CCaaS, complemented by on-premise NEC SV9100/SV8300/SV8100 systems. Supporting infrastructure offerings include structured cabling (CAT5e, CAT6, fiber optic), CCTV/video surveillance, Salto access control, Ruckus wireless networking, Dynasound sound masking, and Wilson Electronics/SureCall distributed antenna systems. TeleSolutions is an authorized dealer and reseller for NEC, Ruckus, Salto, Wilson Electronics, and SureCall, and it provides certified service for legacy Nortel platforms including Norstar 308/616/824 and BCM 50/200/400/450. AI features are limited to transcription, keyword detection, and action item capture embedded in third-party UCaaS video conferencing.

TeleSolutions generates revenue through a mix of subscription recurring services (VoIP, UCaaS, CCaaS, SIP Trunking, toll-free), one-time custom installation fees, hardware sales of customer premises equipment, usage-based per-minute and per-message charges, and professional services for maintenance and repair. Pricing is quote-based with monthly recurring billing and annual automatic renewals on one-year service terms. Go-to-market is sales-led, relying on direct phone outreach, free on-site consultations, and field-based technician deployment across Utah. Marketing channels center on the company's website, organic SEO, and direct sales rather than paid digital advertising or outbound demand generation.

Name

Telesolutions

Legal name

TeleSolutions LLC

Website

https://telesolutionsutah.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1–10 employees

Short description

TeleSolutions LLC is a Utah-based authorized NEC and Ruckus dealer providing hosted VoIP, SIP trunking, UCaaS, CCaaS, structured cabling, and security infrastructure to small and medium-sized businesses across Utah and surrounding states, founded in 2003.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Telecommunications (517), Wired Telecommunications Carriers (517111), All Other Telecommunications (517810)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Computer Communications Equipment (3576)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

Keywords

• Business telephone systems
• VoIP communication services
• Structured cabling installation
• Access control systems
• Video surveillance systems

Headquarters

HQ city

Salt Lake City

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. VoIP and UCaaS/CCaaS Services: Monthly recurring service charges for hosted VoIP, UCaaS, and CCaaS platforms. Service terms typically one year with automatic annual renewal.
2. Custom Installation Fees: One-time installation fees for custom cabling and equipment installation. Customer pays 100% of Custom Installation Fee prior to service installation.
3. Hardware and Equipment: Sale of TeleSolutions Equipment (MTA, ATA, ALG adapters, telephone systems, cameras, access control hardware). Equipment remains property of TeleSolutions unless sold.
4. Professional Services and Maintenance: Service calls, maintenance, and repair charges. Troubleshooting and repairs for customer-provided equipment at customer expense.
5. SIP Trunking: SIP trunking services with unlimited calling to US and Canada, including fail-over to Verizon's LTE.
6. Voice Service Usage Charges: Measured per-call and per-minute charges for certain call types (operator services, international calls). Measured calls recorded in whole minutes.
7. Toll Free Services: Month-to-month toll free service with per-minute or per-message billing. Termination of toll free services is not subject to termination charges.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

TeleSolutions provides business telephone systems (hosted VoIP PBX, SIP trunking, UCaaS, CCaaS) and the supporting low-voltage infrastructure (structured cabling, fiber optics, CCTV, access control, wireless networking, DAS, sound masking) for commercial customers in Utah. The company sells, installs, and services equipment from manufacturers such as NEC, Ruckus, and Salto, acting as an authorized dealer and integrator for voice, data, video, and security systems.

Product overview

TeleSolutions is a Utah-based telecommunications provider offering a comprehensive portfolio of communication solutions centered around VoIP telephony. The core offering includes Hosted VoIP PBX, SIP Trunking, UCaaS, and CCaaS platforms, with NEC and Nortel business telephone systems as primary hardware brands. The company provides UNIVERGE BLUE CONNECT as an integrated business communications platform combining phone, video, chat, and contact center capabilities. Supporting infrastructure services include structured cabling (CAT5e/6/fiber), CCTV/video surveillance, access control (Salto), sound masking (Dynasound), wireless networking (Ruckus), and distributed antenna systems. Additional services include TV mounting and legacy system support for Nortel Norstar and BCM platforms. The portfolio serves small to medium-sized businesses across Utah with both cloud-based and on-premise solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Hosted VoIP PBX Telephone System Cloud-hosted private branch exchange telephone system delivered as a managed service for small and mid-sized businesses, replacing legacy on-premise PBX hardware.
• SIP Trunking Session Initiation Protocol trunk lines that connect an on-premise PBX to the public telephone network via IP, used by businesses that want to keep existing phone hardware while modernizing connectivity.
• UCaaS (Unified Communications as a Service) Unified communications platform delivered from the cloud, combining voice, messaging, presence, and collaboration features for business users.
• CCaaS (Contact Center as a Service) Cloud-based contact center solution providing inbound/outbound call handling, queuing, and reporting for businesses running customer support or sales call operations.
• UNIVERGE BLUE CONNECT NEC-branded hosted unified communications and collaboration suite offered as a subscription service to business customers.
• NEC Phone Systems (SV9100 / SV8300 / SV8100) On-premise NEC UNIVERGE business telephone platforms sold, installed, and serviced by TeleSolutions as an authorized NEC dealer for small and mid-sized businesses.
• Nortel Phone Systems (BCM / Norstar) Legacy Nortel business telephone systems supported, maintained, and serviced for businesses still operating these older platforms.
• Structured Cabling Installation of low-voltage Category 5e, 6, and 6a cabling infrastructure for voice and data networks in commercial buildings.
• Fiber Optic Cabling Design and installation of fiber optic cabling for high-bandwidth voice and data backbones in commercial facilities.
• CCTV / Video Surveillance Systems Closed-circuit television and IP video surveillance system design and installation for commercial security applications.
• Access Control Systems Salto and complementary electronic access control solutions for commercial doors and entries, covering credential management and door hardware.
• Wireless Networking (Ruckus) Enterprise-grade Wi-Fi design and deployment using Ruckus wireless equipment for commercial and indoor/outdoor coverage needs.
• Distributed Antenna System (DAS) In-building distributed antenna systems designed to improve cellular coverage for businesses operating in larger commercial spaces.
• Sound Masking Sound masking system installation to reduce ambient noise and improve speech privacy in offices, conference rooms, and healthcare facilities.
• TV Mounting Services Professional commercial TV mounting and display installation service for offices, conference rooms, retail spaces, and hospitality venues.
• Toll Free Services Toll-free number provisioning and routing services for businesses that need 800/888-style inbound numbers.

Quantifiable outcome

• Cost savings through reduced overhead with hosted VoIP compared to on-premise PBX
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability8 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core and minor.

• NECcoreChannel Partner/ Reseller/ DistributorTeleSolutions is an Authorized NEC Dealer and Reseller for all of Utah. Provides NEC SV9100 and SV8300 VoIP systems, Univerge Blue UCaaS platform, and supports all legacy NEC telephone systems including Aspire, UX5000, SV8100, IPK, and IPKII. NEC promotions available for Nortel upgrade customers including extended 5-year warranty.
• RuckuscoreChannel Partner/ Reseller/ DistributorTeleSolutions is a Ruckus Authorized Partner serving all of Utah with Ruckus ZoneFlex WLAN systems known for superior coverage, capacity, and reliability. Ruckus R700 demonstrated 107 Mbps aggregate TCP throughput in independent testing.
• Salto SystemscoreChannel Partner/ Reseller/ DistributorTeleSolutions is a Salto Authorized Dealer and Reseller in Salt Lake City. Offers SALTO SPACE fully integrated electronic locking platform and software, wall readers, door controllers, and online real-time access control for barriers, elevators, sliding doors, and electronic gates.
• Wilson ElectronicsminorChannel Partner/ Reseller/ DistributorTeleSolutions is a Wilson Electronics dealer providing cell phone signal boosters and related products for homes, offices, and vehicles throughout Utah.
• SureCallminorChannel Partner/ Reseller/ DistributorTeleSolutions is a SureCall Certified Installation provider offering cellular signal boosters and DAS solutions for single and multi-carrier systems and public safety systems in Utah.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Alianza: Alianza provides a cloud communications platform for service providers, enabling hosted voice and UCaaS offerings — comparable to the hosted PBX/UCaaS stack TeleSolutions delivers, but operating as an enabling platform for similar regional providers.

Broad incumbents

• Consolidated Communications: Consolidated Communications is a US wireline/VoIP carrier offering hosted PBX, SIP trunking, and business voice services — comparable to TeleSolutions' recurring voice services but at incumbent-carrier scale and reach.
• Nextiva: Nextiva is a large UCaaS/CCaaS platform selling hosted VoIP, video, and contact center to SMBs nationwide — the most direct incumbent competitor to TeleSolutions' hosted PBX, UCaaS, and CCaaS bundle.
• 8x8: 8x8 offers cloud UCaaS, contact center, and SIP trunking to SMB and enterprise customers — comparable to TeleSolutions' voice/UCaaS/CCaaS portfolio but at a much larger scale and broader feature set.
• RingCentral: RingCentral is a leading nationwide UCaaS, CCaaS, and cloud PBX vendor at significant scale — competes with TeleSolutions for the same SMB hosted VoIP budget but at broader portfolio and marketing scale.
• Vonage (part of Ericsson): Vonage provides unified communications, SIP trunking, and contact center services to SMBs — overlapping with TeleSolutions' Hosted PBX, SIP Trunking, and CCaaS offerings through national reach.

Direct peers

• NetCarrier: NetCarrier is a US-based hosted VoIP, UCaaS, and SIP trunking provider serving SMB and mid-market customers — directly comparable to TeleSolutions' core Hosted PBX + SIP Trunking + UCaaS bundle and similar SMB segment.
• SimpleVoIP: SimpleVoIP provides hosted VoIP, SIP trunking, and unified communications targeted at small and medium businesses — overlapping TeleSolutions' hosted PBX offering, target buyer (SMB), and recurring subscription model.
• TeleCloud: TeleCloud delivers hosted UCaaS and SIP trunking solutions to SMBs through partner/reseller channels — directly analogous to TeleSolutions' UCaaS/CCaaS positioning and authorized-dealer distribution model.

Others

• NEC Corporation of America (NEC Univerge Blue): NEC is the underlying vendor and platform provider behind TeleSolutions' UCaaS, CCaaS, SV9100, and legacy SV8xxx systems — comparable as the upstream ecosystem TeleSolutions resells and integrates against.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/telesolutionsut
• Facebookfacebook.com/TeleSolutionsUtah
• LinkedInlinkedin.com/company/telesolutions-llc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telesolutions