TeleCloud
TeleCloud is a privately held, New Jersey-based UCaaS provider founded in 1982 that delivers cloud VoIP, AI receptionist, and analytics capabilities to small and midsize businesses (10-150 employees) across healthcare, urgent care, schools, and professional services verticals in NJ.
- Company typePrivate
- Founded1982
- HeadquartersUnion, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What TeleCloud does
TeleCloud is a privately held, second-generation, family-operated unified communications-as-a-service (UCaaS) provider headquartered in Morristown, New Jersey. Founded in 1982 as Tele-Solutions by Michael Finaldi and now led by his sons Damon Finaldi (President) and Vincent Finaldi (VP Sales), the company delivers cloud-based VoIP phone systems, mobile and desktop applications, AI-powered receptionist and analytics modules, SMS, video, call center, SIP trunking, and Cloud POTS replacement to small and midsize businesses (10-150 employees), with particular vertical depth in healthcare, urgent care, K-12 schools and municipalities, auto dealerships, law firms, and non-profits across all 12 northern and central New Jersey counties. TeleCloud's underlying platform exposes native integrations with Microsoft Teams, Salesforce, HubSpot, Zoho, Experity (urgent care EHR), Athena Health, and Epic, and is delivered over infrastructure supporting a 99.99% uptime guarantee. The company's revenue mechanics are subscription-recurring per-user pricing at three published tiers ($14.99 / $24.99 / $35.99 per user per month), supplemented by hardware sales (Yealink IP phones via certified reseller status) and one-time professional services such as installation, training, and a $350 on-site VoIP assessment. Distribution is sales-led via direct enterprise field sales for mid-market and inside sales for inbound SMB inquiries, complemented by an IT Partner referral/reseller channel; growth to date has been augmented by two customer-base acquisitions — Cornerstone Cloud Service (March 2022) and DiRAD's Nextphone customers (December 2023) — and by the recent rollout of AI Receptionist and Conversational AI Insights capabilities and a platform v44 upgrade in August 2024.
TeleCloud firmographics
Firmographics- Name
- TeleCloud
- Legal name
- TeleCloud
- Website
- https://telecloud.net
- Company type
- Private
- Founded year
- 1982
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- TeleCloud is a privately held, New Jersey-based UCaaS provider founded in 1982 that delivers cloud VoIP, AI receptionist, and analytics capabilities to small and midsize businesses (10-150 employees) across healthcare, urgent care, schools, and professional services verticals in NJ.
- Ownership category
- akta.pro rank
TeleCloud industry classification
Industry- Product category
- Cloud Communications / VoIP (UCaaS)
- NAICS
- Telecommunications (517), All Other Telecommunications (517810)
- SIC
- Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ)
Keywords
Where TeleCloud is headquartered
LocationHeadquarters
- HQ city
- Union
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
TeleCloud business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain
Revenue model
- Cloud Phone System Subscriptions: Recurring monthly subscription revenue based on per-user pricing tiers. Includes VoIP service, phone numbers, mobile/desktop apps, voicemail, call routing, and auto-attendants. Revenue scales with team size and feature tier selected.
- Premium Feature Add-ons: Additional revenue from premium features including CRM integrations, business SMS/MMS, call recording, AI transcription, and call center features sold as tiered add-ons to base subscriptions
- Hardware Sales: One-time revenue from IP desk phones, headsets, and network equipment. Options for rental or purchase to accommodate different budget needs
- Professional Services: On-site installation, training, network assessment surveys ($350 one-time fee), and technical alignment services during implementation
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basic Plan - $14.99/user/month |
| Subscription | Monthly | Pro Plan - $24.99/user/month |
| Subscription | Monthly | Premium Plan - $35.99/user/month |
| Unit Pricing | Monthly | Cost Comparison at 10 Users |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
TeleCloud product offering
Product offeringCore offering
TeleCloud delivers cloud-based VoIP phone systems and unified communications as a service (UCaaS) targeted at small-to-midsize New Jersey businesses. Its core platform provides business-grade voice, mobile, SMS, video, and hardware endpoints, augmented by AI-powered offerings including an AI Receptionist for 24/7 call handling and Conversational AI Insights for real-time call analytics, transcription, and sentiment analysis. The company also sells complementary services such as SIP trunks, cloud POTS replacement, call center solutions, professional installation, training, and CRM/Teams integrations.
Product overview
TeleCloud offers a unified communications platform built around cloud-based VoIP phone systems, with modular AI-powered add-ons. The core product is the Cloud Phone System providing VoIP voice connectivity, which is enhanced by AI capabilities including the AI Receptionist for automated call handling and Conversational AI Insights for analytics. Additional modules include mobile app, SMS, video, call center features, SIP trunks, Cloud POTS replacement, Microsoft Teams integration, CRM integrations, hardware, and installation/training services.
Differentiator
Problem solved
Functional benefit
Products and services
- Cloud Phone System
Quantifiable outcome
- 99.99% uptime guarantee
- +3 more outcomes
Companies that use TeleCloud
Customer profileNamed customers5 records
Segments8 records
Ideal customer profiles5 records
TeleCloud technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability8 records
Feature9 records
TeleCloud partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered minor and core.
- Cloud Communications AllianceminorTeleCloud joined the Cloud Communications Alliance in June 2025, positioning itself within a community of cloud communications providers for industry networking and best practice sharing.
- ExperitycoreTeleCloud is an Experity Preferred Telecom Partner, offering native integration with Experity's EHR/EMR platform for urgent care centers. This integration enables front desk workflow automation, patient context during calls, and streamlined appointment scheduling directly from the phone system.
- YealinkcoreYealink Certified Reseller status allows TeleCloud to provide and support Yealink IP phones including the T58 series and other desktop phones. Hardware partnership ensures compatibility and reliable endpoint solutions for customers.
- MicrosoftcoreMicrosoft Teams integration enables TeleCloud customers to use Teams as their calling interface, combining collaboration tools with cloud phone functionality. Listed as a key product/solution area on TeleCloud's website.
- Athena HealthcoreIntegration with Athena Health EHR platform for healthcare customers, enabling secure patient communication and integration with existing healthcare workflows.
- EpiccoreIntegration with Epic EHR platform for healthcare customers, providing compliant phone systems that integrate with leading healthcare platforms.
- SalesforcecoreCRM integration with Salesforce enabling call logging, screen pops, and activity tracking within the CRM platform for sales and customer service teams.
- HubSpotcoreCRM integration with HubSpot marketing and sales platform for call tracking, lead management, and customer communication analytics.
- ZohocoreCRM integration with Zoho CRM platform for businesses using Zoho's suite of business applications.
Scale indicators6 records
Recent moves7 records
Expansion highlights5 records
TeleCloud competitors and assessment
Company assessmentDirect peers
- Phone.com: Small-business VoIP and UCaaS provider; similar size profile, similar SMB customer profile, and overlapping per-user subscription pricing structure to TeleCloud.
- Ooma: SMB-focused cloud communications provider offering VoIP, AI-driven receptionist, and video; closest direct comparable by company size and SMB customer profile.
- Nextiva: UCaaS provider explicitly targeting SMBs and mid-market with bundled voice, AI, CRM, and contact center — a near-identical ICP and product positioning to TeleCloud, but with national footprint and larger partner channel.
Broad incumbents
- Vonage (now part of Ericsson): Major cloud communications provider with UCaaS and API offerings; competes for the same SMB cloud phone RFPs with deeper product portfolio and global infrastructure.
- 8x8: Enterprise UCaaS/CCaaS platform with growing SMB presence; competes with TeleCloud on cloud phone and contact center deals, offering AI-powered analytics at scale.
- RingCentral: Largest pure-play cloud UCaaS/CCaaS provider in North America, directly competing with TeleCloud for SMB and mid-market cloud phone deals. Offers comparable AI features (RingSense) at scale with national reach.
- Sangoma Technologies: Provider of UCaaS, SIP trunking, and IP phones (including Yealink-distributed endpoints); competes with TeleCloud on SMB cloud phone systems and SIP trunking.
- GoTo (GoTo Connect): Cloud UCaaS provider under GoTo's portfolio targeting SMBs with phone, meetings, and contact center; directly overlaps TeleCloud's ICP and pricing tier structure.
- Mitel: Established communications provider offering both on-premise and cloud UCaaS for SMB and mid-market; competes with TeleCloud on POTS replacement, SIP trunking, and cloud migration deals.
Emerging players
- Dialpad: AI-native UCaaS/CCaaS competitor built around proprietary speech and conversational AI; overlaps TeleCloud's AI Receptionist and conversational analytics roadmap, often at similar SMB price points.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
TeleCloud social profiles
Digital presenceTeleCloud financial estimates
Financial estimateRevenue estimate
Valuation estimate
TeleCloud leadership team
Management profileNumber of profiles
Profiles2 records
TeleCloud funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TeleCloud M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TeleCloud
What does TeleCloud do?
TeleCloud delivers cloud-based VoIP phone systems and unified communications as a service (UCaaS) targeted at small-to-midsize New Jersey businesses. Its core platform provides business-grade voice, mobile, SMS, video, and hardware endpoints, augmented by AI-powered offerings including an AI Receptionist for 24/7 call handling and Conversational AI Insights for real-time call analytics, transcription, and sentiment analysis. The company also sells complementary services such as SIP trunks, cloud POTS replacement, call center solutions, professional installation, training, and CRM/Teams integrations.
Is TeleCloud a public or private company?
TeleCloud is a private company. It is classified as family owned and is currently operating.
When was TeleCloud founded?
TeleCloud was founded in 1982. It employs 11 to 50 people.
Where is TeleCloud based?
TeleCloud is headquartered in Union, United States, in the North America region.
How does TeleCloud make money?
Four revenue lines are on record. Cloud Phone System Subscriptions are the primary driver. The others are premium Feature Add-ons, hardware Sales and professional Services.
Who are TeleCloud's main competitors?
Direct peers on record are Phone.com, Ooma and Nextiva. Broad incumbents are Vonage (now part of Ericsson), 8x8, RingCentral, Sangoma Technologies, GoTo (GoTo Connect) and Mitel. Dialpad is listed as an emerging player.
Does TeleCloud have an API?
No public API is recorded for TeleCloud.
What industry is TeleCloud in?
TeleCloud's product category is Cloud Communications / VoIP (UCaaS). Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 517 and its SIC code is 7385.