Vocally
- Company typePrivate
- Founded2019
- HeadquartersVancouver, Canada
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
Vocally firmographics
Firmographics- Name
- Vocally
- Legal name
- Vocally
- Website
- https://vocally.ca
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Vocally industry classification
Industry- Product category
- Conversational AI / Voice Automation Software
- NAICS
- Other Sound Recording Industries (51229), Other Sound Recording Industries (512290)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Text-to-Speech (TTS) & Voice Synthesis (HDAAAFAB), Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH), Voice Assistants & Voice UI (VUI) (HDAAAFAD)
Keywords
Where Vocally is headquartered
LocationHeadquarters
- HQ city
- Vancouver
- HQ country
- Canada
- HQ region
- North America
Offices2 records
Markets served
Vocally business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Voice Processing and ML Development Solutions: Vocally provides advanced speech recognition, NLP, text-to-speech, voice biometrics, and audio signal processing solutions to businesses across multiple verticals. The company likely operates on a subscription/SaaS model based on the service-based nature of the offering and the pricing mentioned in promotional content ($99 to $300 monthly).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | AI Answering Service (used as reference/example in promotional content) |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
Vocally product offering
Product offeringCore offering
Vocally develops and sells AI-powered voice processing and machine learning solutions for businesses, with a focus on Intelligent IVR (interactive voice response) and Augmented Human Voice Processing. The platform combines speech recognition, natural language processing, text-to-speech, voice biometrics, and audio signal processing to automate customer interactions across verticals including logistics, rentals, hospitality, repair shops, and taxi services.
Product overview
Vocally is a Vancouver-based voice processing and ML development company offering a unified platform of voice automation solutions. The core offerings include Intelligent IVR (AI-powered interactive voice response) and Augmented Human Voice Processing, supplemented by industry-specific solutions for Logistics, Rentals, Hospitality, Repair Shops, Taxi services, and Pick-up & Delivery operations. The company also provides a Service Voice Assistant for smart device control and business applications. All solutions leverage speech recognition, natural language processing, and voice AI to automate customer interactions and optimize business operations.
Differentiator
Problem solved
Functional benefit
Products and services
- Intelligent IVR AI-powered Interactive Voice Response system using natural language processing to automate and personalize customer interactions, improve call routing, and enhance customer satisfaction; supports 1.2B+ IVR recordings and offers multilingual capabilities for global businesses.
- Augmented Human Voice Processing Voice processing solution combining AI capabilities with human expertise to enhance speech by removing background noise, adding effects, and altering pitch, tone, and emotion for improved business communication.
- Logistics Voice Processing Voice processing solution for logistics and warehousing operations enabling voice-enabled order picking, real-time inventory updates, voice-driven last-mile delivery, and hands-free communication for logistics staff.
- Voice-Enabled Rentals Voice processing solution for rental operations including property managers, landlords, and vehicle rental companies enabling voice-enabled booking, automated payment processing, real-time voice assistance for reservations, and vehicle check-in/check-out automation.
- Voice-Enabled Hospitality Voice solution for the hospitality industry providing speech recognition for guest room control, language translation for multilingual support, virtual assistants for automated wake-up calls and housekeeping scheduling, and streamlined guest service operations.
- Voice-Optimized Repair Shops Voice-powered solution for auto repair shops and service centers enabling repair status updates, hands-free interaction, access to repair history, voice-activated diagnostic services, and appointment scheduling.
- Voice-Powered Taxi Service Voice-driven taxi and transportation service solution enabling voice-activated ride booking, driver information retrieval, personalization of in-cab experience, emergency voice commands, voice-enabled GPS navigation, and automated payment processing.
- Pick-up & Delivery Voice Solution Voice-optimized solution for pick-up and delivery operations including voice-enabled order placing, tracking assistance, multilingual IVR for customer support, and last-mile delivery coordination.
- Service Voice Assistant Customizable voice assistant application for businesses that integrates into brand identity, allowing companies to choose the questions the assistant handles, develop engaging conversational flows, and deploy voice-enabled smart device control.
Quantifiable outcome
- 67% cost saving in rental operations
- +6 more outcomes
Companies that use Vocally
Customer profileNamed customers4 records
Segments6 records
Ideal customer profiles4 records
Vocally technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature10 records
Vocally partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered minor.
- ZappyminorZappy logo is displayed on Vocally's main homepage under the 'Don't just take our word for it!' section, indicating Zappy as a customer or partner company using Vocally's voice processing solutions. No formal partnership announcement or specific integration details are available.
- OpenAutominorOpenAuto logo is displayed on Vocally's main homepage, indicating OpenAuto as a customer or partner company. No formal partnership announcement or specific details are available.
- SlicePayminorSlicePay logo is displayed on Vocally's main homepage, indicating SlicePay as a customer or partner company. No formal partnership announcement or specific details are available.
- WillfsminorWillfs logo is displayed on Vocally's main homepage, indicating Willfs as a customer or partner company. No formal partnership announcement or specific details are available.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
Vocally competitors and assessment
Company assessmentEmerging players
- Skit.ai: Voice AI platform for outbound and inbound call automation in contact centers, with vertical focus on collections, BFSI, and D2C. Comparable to Vocally's outbound voice processing and predictive analysis features.
- Balto: Real-time guidance and call analytics platform for contact center agents, combining conversational AI with QA/coaching. Adjacent to Vocally's predictive analysis and call analytics features, with a more agent-assist than IVR focus.
- Voiceflow: Collaborative platform for designing and deploying conversational AI assistants across voice and chat. Comparable to Vocally's custom voice assistant offering but positioned as a design tool used by builders rather than a managed voice service.
- Sensory Inc. Provider of embedded speech recognition, voice biometrics, and on-device AI for consumer and enterprise applications. Comparable to Vocally's voice biometrics and audio signal processing stack, with a focus on edge/embedded deployments.
Broad incumbents
- SoundHound AI: Public voice AI company offering speech recognition, natural language understanding, and voice assistants across automotive, restaurants, and contact centers. Comparable to Vocally in core speech AI capabilities but operates at much larger scale and across enterprise and consumer segments.
Direct peers
- Yellow.ai: Conversational AI platform providing voice bots and chat bots for customer service automation across multiple verticals. Most direct competitor to Vocally's Intelligent IVR and custom voice assistant offerings, with similar enterprise/SMB split.
- Cresta: Real-time AI platform for contact centers offering agent assist, virtual agents, and call analytics. Closely comparable to Vocally's Intelligent IVR, predictive analysis, and inbound/outbound voice processing capabilities.
- Replicant: Voice AI platform automating customer service calls with autonomous voice agents for SMB and mid-market contact centers. Directly comparable to Vocally's 24/7 AI answering service and IVR automation value proposition.
- LumenVox: Speech recognition and voice biometric technology provider for contact centers, IVR, and authentication. Comparable to Vocally's ASR and voice biometrics capabilities, with overlapping IVR and authentication use cases.
- PolyAI: Enterprise voice assistant provider focused on customer service call automation using proprietary speech recognition and LLMs. Comparable to Vocally's call-center and IVR focus, though PolyAI targets larger enterprise customers (hospitality, financial services, healthcare).
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Vocally social profiles
Digital presenceVocally financial estimates
Financial estimateRevenue estimate
Valuation estimate
Vocally leadership team
Management profileNumber of profiles
Profiles1 record
Vocally funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Vocally M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Vocally
What does Vocally do?
Vocally develops and sells AI-powered voice processing and machine learning solutions for businesses, with a focus on Intelligent IVR (interactive voice response) and Augmented Human Voice Processing. The platform combines speech recognition, natural language processing, text-to-speech, voice biometrics, and audio signal processing to automate customer interactions across verticals including logistics, rentals, hospitality, repair shops, and taxi services.
Is Vocally a public or private company?
Vocally is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Vocally founded?
Vocally was founded in 2019. It employs 1 to 10 people.
Where is Vocally based?
Vocally is headquartered in Vancouver, Canada, in the North America region.
How does Vocally make money?
One revenue line is on record: voice Processing and ML Development Solutions.
Who are Vocally's main competitors?
Emerging players on record are Skit.ai, Balto, Voiceflow and Sensory Inc.. SoundHound AI is listed as a broad incumbent. Direct peers are Yellow.ai, Cresta, Replicant, LumenVox and PolyAI.
Does Vocally have an API?
No public API is recorded for Vocally.
What industry is Vocally in?
Vocally's product category is Conversational AI / Voice Automation Software. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 51229 and its SIC code is 7372.