Offshore Business Processing
Offshore Business Processing is an Australian-headquartered managed BPO provider delivering Philippines-based offshore teams specializing in CargoWise and freight forwarding operations, with a newly launched US presence and 150+ logistics clients.
- Company typePrivate
- Founded2012
- HeadquartersTullamarine, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Offshore Business Processing does
Offshore Business Processing (OBP) is an Australian-headquartered business process outsourcing (BPO) company founded in 2012 that delivers fully managed offshore teams from the Philippines to clients primarily in the freight forwarding and logistics industry. The company positions itself as the largest concentration of CargoWise Consultants within a single firm globally, leveraging its WiseTech Global partnership to provide specialized staff for shipment entry, rate management, invoice processing, customs coordination, documentation, and tracking within the CargoWise platform. Beyond its primary freight forwarding vertical, OBP markets data entry, finance and accounting, call center, IT, and consulting services to additional verticals including transportation, retail/e-commerce, real estate, healthcare, and accounting advisory.
The company operates from a Melbourne headquarters, three Philippines delivery centers in Ortigas (Pasig), Araneta City (Quezon), and Alabang (Muntinlupa), and a newly opened New York office established in April 2026. Its service portfolio spans core managed BPO services (Data Entry, Accounting, Call Center, IT Solutions, Enterprise Hub) and CargoWise consulting offerings (Helpdesk, Training, Workflow and PAVE, System Integration including the eAdaptor Next product, Process Re-Engineering, SOP Development, Implementation, and Customized Reports). The company holds ISO 9001:2015 (quality) and ISO 27001:2022 (information security) certifications, plus CCAP and IBPAP memberships in the Philippines and NPC privacy compliance.
OBP generates revenue through recurring managed service fees priced per offshore operator, supplemented by project-based or retainer professional services for CargoWise consulting engagements. The company advertises up to 80% labor cost savings versus onshore staffing and reports a 150+ freight forwarding client base, with named customers including Asean Cargo, Michael J. Bowen & Associates, Seko Omni Channel Logistics, Excel Logistics, Seabridge Global Logistics, Lindsay Australia, and BWA Accountants. Go-to-market is sales-led with direct field sales in Australia and the US, supported by content marketing (blog, OBP Connect podcast, case studies, webinars, eBooks) and a four-phase engagement process (Discovery, Pilot, Integration, Optimization). The company is privately held (Pty Ltd) with no disclosed institutional funding.
Offshore Business Processing firmographics
Firmographics- Name
- Offshore Business Processing
- Legal name
- Offshore Business Processing Pty Ltd
- Website
- https://offshorebusinessprocessing.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Offshore Business Processing is an Australian-headquartered managed BPO provider delivering Philippines-based offshore teams specializing in CargoWise and freight forwarding operations, with a newly launched US presence and 150+ logistics clients.
- Ownership category
- akta.pro rank
Offshore Business Processing industry classification
Industry- Product category
- Business Process Outsourcing (BPO) Services
- NAICS
- Office Administrative Services (5611), Telephone Call Centers (56142), Computer Systems Design and Related Services (54151), Offices of Certified Public Accountants (541211)
- akta.pro primary industry
- Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ)
- akta.pro secondary industry
- Tax Operations Support (Indirect Tax, Withholding, Compliance Admin) (BPAAAGAI)
Keywords
Where Offshore Business Processing is headquartered
LocationHeadquarters
- HQ city
- Tullamarine
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
Offshore Business Processing business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed BPO Services: OBP generates revenue through fully managed offshore team services where the company handles recruiting, onboarding, training, equipping, performance management, compliance, technology, and culture of remote staff in the Philippines. Clients pay for managed service delivery, typically structured as recurring service fees based on team size and scope of functions offshored. The model is sold as a long-term operational partnership with pricing tied to the number of roles and functions delegated to the offshore team.
- CargoWise Consulting and Implementation Services: OBP offers CargoWise-specific consulting services including helpdesk support, training, workflow and PAVE integration, system integration, process re-engineering, SOP development, implementation, and customised documents and reports. These are professional services engagements typically scoped per project or as ongoing retainers.
- Cost Reduction as Value Proposition: OBP's primary value proposition centres on reducing client labour costs by up to 80% through offshoring to the Philippines. Cost savings are achieved without recruitment cycles, training timelines, and fixed costs that onshore growth would require, making the managed service model economically attractive compared to in-house staffing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom managed service pricing based on team size and scope |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
Offshore Business Processing product offering
Product offeringCore offering
Offshore Business Processing (OBP) is a managed BPO company that recruits, trains, equips, and manages dedicated offshore teams in the Philippines for freight forwarding, logistics, finance and accounting, IT, retail/e-commerce, real estate/mortgage, and healthcare clients. The company delivers fully managed back-office services including data entry, accounting, call center, and IT solutions, alongside specialised CargoWise consulting (helpdesk, training, workflow and PAVE implementation, system integration, process re-engineering, SOP development, implementation, and customised reporting). OBP is a WiseTech Global partner and positions itself as the BPO provider with the most CargoWise Consultants in a single company, serving over 150 freight forwarding partners globally.
Product overview
Offshore Business Processing (OBP) is a BPO company headquartered in Australia with operations in the Philippines, offering managed offshore services primarily for the freight forwarding and logistics industry. The core service portfolio includes Data Entry Services, Accounting Services, Call Center Services, IT Solutions, and Enterprise Hub — all delivered by remote teams in the Philippines. OBP also provides specialized CargoWise consulting services including Helpdesk, Training, Workflow and PAVE, System Integration, Process Re-Engineering, SOP Development, Implementation, and Customized Documents and Reports. The company operates as a WiseTech Global partner with extensive CargoWise expertise and serves industries including Freight Forwarding, Transportation and Logistics, Finance and Accounting, IT, Retail and E-Commerce, Real Estate and Mortgage, and Healthcare.
Differentiator
Problem solved
Functional benefit
Brands
- OBP Connect: Official offshore outsourcing podcast dedicated to helping businesses explore and implement outsourcing and offshoring strategies to improve operations and increase profitability.
Products and services
- Data Entry Services Offshore data entry services including catalog data entry, job registration and filing, order tracking, import/export operations, cargo compilation and classification, and tax data entry services for logistics, telecommunications, and other industries. Sold as a fully managed service delivered by OBP's Philippine-based teams.
- Accounting Services Finance and accounting outsourcing covering accounts receivable, accounts payable, payroll processing, tax strategy, integrated business planning, and financial planning and analysis for organisations seeking to free internal teams for higher-value strategic work.
- Call Center Services Call center services providing customer feedback and experience through predefined protocols, including standard customer service delivered by dedicated offshore teams in the Philippines.
- IT Solutions IT outsourcing solutions to reduce operational costs and stay competitive, including digital transformation, system integration, and software implementation support.
- Enterprise Hub Comprehensive managed services solution offering consistent reporting to ensure exceptional results, designed for organisations seeking a fully integrated offshore delivery model rather than transactional staffing.
- CargoWise Helpdesk Technical support for companies worldwide needing assistance in managing and maintaining CargoWise, providing quick fixes and correct answers without manual navigation.
- CargoWise Training CargoWise training program to improve proficiency, increase staff productivity, and reduce errors through guided learning, structured courses, hands-on simulations, and instructor-led sessions.
- Workflow and PAVE
Quantifiable outcome
- Up to 80% labour cost reduction compared to onshore staffing in Australia/US markets
- +4 more outcomes
Companies that use Offshore Business Processing
Customer profileNamed customers7 records
Segments7 records
Ideal customer profiles3 records
Offshore Business Processing technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature4 records
Offshore Business Processing partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- WiseTech GlobalcoreOBP is an official WiseTech Global partner and claims to have the most CargoWise Consultants within a single company globally. OBP leverages the CargoWise logistics platform as the core technology for serving its freight forwarding clients. The partnership enables OBP to provide CargoWise-certified staff, system integrations, implementation, helpdesk support, and training services to freight forwarding clients globally.
Scale indicators6 records
Recent moves7 records
Expansion highlights5 records
Offshore Business Processing competitors and assessment
Company assessmentDirect peers
- Connext Global Solutions: Philippines-based managed offshore staffing and BPO provider serving US, Australian and global businesses. Directly comparable to OBP in delivery model (Philippines-based managed teams), target customer profile (small-to-mid-market businesses seeking offshore back-office support), and consultative sales motion.
- Boldr: Philippines-based BPO with offices in multiple cities providing managed offshore teams to North American, Australian and UK clients. Directly comparable delivery model, customer size, and managed services approach for back-office and customer support outsourcing.
- Sourcefit: Philippines-headquartered managed BPO providing offshore staffing, data entry, accounting and customer support to international clients. Closely comparable to OBP in delivery geography, service mix, and customer segments.
- Aristo Sourcing: Philippines-based outsourcing provider offering managed offshore teams for support functions including freight forwarding and logistics back-office work. Directly comparable to OBP's vertical-specialised managed offshore model and Australian client base.
Broad incumbents
- TaskUs: Global digital outsourcing company with significant Philippines delivery footprint, serving enterprise customers across multiple verticals. Overlaps with OBP in call center and back-office services but operates at much larger scale and with a broader service portfolio.
- Concentrix: Global BPO and customer experience leader with deep Philippines operations and Fortune 500 client base. Overlaps with OBP in managed offshore delivery and customer support but offers a much broader portfolio including consulting, analytics, and technology services.
- Teleperformance: One of the world's largest BPO and customer experience providers with substantial Philippines operations. Competes with OBP in offshore contact center and back-office services but addresses enterprise-scale contracts across broader geographies.
- Foundever: Global CX and BPO provider (formed from the merger of Sitel and IBEX) with large Philippines operations serving enterprise customers. Comparable to OBP in core managed offshore services but with a much broader geographic and capability footprint.
Emerging players
- SupportNinja: Emerging BPO providing managed offshore teams in the Philippines and other geographies for customer support and back-office functions. Comparable to OBP in managed delivery model but focused more on customer experience than freight forwarding specialisation.
- Pearl Talent: Offshoring and staffing provider focused on placing remote professionals (often from the Philippines) into US and Australian SMEs and startups. Comparable to OBP in offshore staffing model but operates more of a talent-placement motion than a fully managed BPO.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Offshore Business Processing social profiles
Digital presenceOffshore Business Processing compliance and trust
Trust signalCompliance2 records
Offshore Business Processing financial estimates
Financial estimateRevenue estimate
Valuation estimate
Offshore Business Processing leadership team
Management profileNumber of profiles
Profiles6 records
Offshore Business Processing funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Offshore Business Processing M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Offshore Business Processing
What does Offshore Business Processing do?
Offshore Business Processing (OBP) is a managed BPO company that recruits, trains, equips, and manages dedicated offshore teams in the Philippines for freight forwarding, logistics, finance and accounting, IT, retail/e-commerce, real estate/mortgage, and healthcare clients. The company delivers fully managed back-office services including data entry, accounting, call center, and IT solutions, alongside specialised CargoWise consulting (helpdesk, training, workflow and PAVE implementation, system integration, process re-engineering, SOP development, implementation, and customised reporting). OBP is a WiseTech Global partner and positions itself as the BPO provider with the most CargoWise Consultants in a single company, serving over 150 freight forwarding partners globally.
Is Offshore Business Processing a public or private company?
Offshore Business Processing is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Offshore Business Processing founded?
Offshore Business Processing was founded in 2012. It employs 11 to 50 people.
Where is Offshore Business Processing based?
Offshore Business Processing is headquartered in Tullamarine, Australia, in the Oceania region.
How does Offshore Business Processing make money?
Three revenue lines are on record. Managed BPO Services are the primary driver. The others are cargoWise Consulting and Implementation Services and cost Reduction as Value Proposition.
Who are Offshore Business Processing's main competitors?
Direct peers on record are Connext Global Solutions, Boldr, Sourcefit and Aristo Sourcing. Broad incumbents are TaskUs, Concentrix, Teleperformance and Foundever. Emerging players are SupportNinja and Pearl Talent.
Does Offshore Business Processing have an API?
No public API is recorded for Offshore Business Processing.
What industry is Offshore Business Processing in?
Offshore Business Processing's product category is Business Process Outsourcing (BPO) Services. Its primary akta.pro industry code is BPAAAGAJ, Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting), with a secondary code of BPAAAGAI, Tax Operations Support (Indirect Tax, Withholding, Compliance Admin). Its NAICS code is 5611.