Digital Minds

What Digital Minds does

Digital Minds BPO Services Inc. is a Naga City, Philippines-based business process outsourcing company founded in 2010 by CEO Charvel Rebagay. The company delivers dedicated, office-based teams of Filipino professionals exclusively to a single client at a time, with no work-from-home arrangement, across three supervised facilities in Naga City equipped with biometric access, 24/7 CCTV, and compliance controls. Services span customer support, call center operations, content moderation, data entry and processing, back-office support, financial services such as KYC and bookkeeping, healthcare BPO, gaming support, logistics and trucking dispatch, and image annotation for AI training data.

The company operates without a proprietary software platform, relying on standard enterprise tools, CRM systems, and client-integrated workflows; technology differentiation is concentrated in its secure office-based infrastructure rather than algorithmic capability. It holds HIPAA and GDPR compliance certifications and maintains a Data Protection Officer, NDA-protected workforce, and AES-256/TLS 1.2/1.3 encryption for regulated engagements.

Revenue is generated through monthly per-agent subscription fees bundled to include salary, benefits, office, equipment, IT, and an included management layer of a Team Lead and Project Manager. Pricing ranges from $924 to $1,764 per agent per month all-inclusive, with no setup or recruitment fees and a 3-month pilot option. Distribution is exclusively direct sales, supported by content marketing, a CEO-led thought leadership presence, and social channels; a US LLC entity in Delaware, plus regional phone numbers in the UK, Australia, and New Zealand, support international client engagement. Named clients include Procter & Gamble, Petron, CentiMark, the Philippine Bureau of Customs, Make A Fort LLC, GoNimble, and BlueCheck.

Name

Digital Minds

Legal name

Digital Minds BPO Services Inc.

Website

https://digitalmindsbpo.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

Digital Minds BPO is a Naga City, Philippines-based business process outsourcing firm founded in 2010 that builds dedicated, office-based teams for enterprise and SMB clients worldwide. It sells bundled per-agent subscriptions across customer support, back office, content moderation, healthcare, fintech, and image annotation verticals.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Office Administrative Services (5611), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Messaging, Chat & Live Interaction Safety (Text/Voice/Video) (BPAAALAC), Insurance Claims Intake & FNOL Support (BPAAAFAA), Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement) (BPAAABAI)

Keywords

• BPO outsourcing services
• Managed dedicated teams
• Customer support outsourcing
• Call center services
• Back office outsourcing

Headquarters

HQ city

Naga City

HQ country

Philippines

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Managed BPO Services: Digital Minds BPO builds and manages dedicated, full-time teams in the Philippines on behalf of clients. Revenue is generated through monthly per-agent service fees covering salary, benefits, office space, equipment, IT, and dedicated management (Team Lead + Project Manager). Pricing is all-inclusive with no setup or recruitment fees. Clients can scale teams from 3 to 100+ agents.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Digital Minds BPO builds and manages dedicated, full-time teams of Filipino professionals in the Philippines on behalf of business clients. The company delivers customer support, call center, content moderation, data entry, financial back-office, and industry-specialized services (healthcare, gaming, insurance, logistics) via office-based, supervised teams, with an included management layer (Team Lead plus Project Manager) at a flat monthly per-agent fee.

Product overview

Digital Minds is a Business Process Outsourcing (BPO) company providing dedicated teams of Filipino professionals in the Philippines. The company operates on a unified service model built around three core pillars: Customer Experience (customer support and call center), Back Office & Admin (data entry, processing, and financial services), and Specialized Industries (healthcare, insurance, gaming, transportation). The service portfolio is organized as a comprehensive suite where core offerings like Customer Support Services, Call Center Services, Content Moderation Services, Data Entry Services, and Back Office Support serve as the primary revenue generators, while specialized vertical add-ons like Healthcare BPO Services, Gaming Services, Insurance BPO Services, and Logistics & Trucking Services extend capabilities to industry-specific clients. Creative Services and Image Annotation function as supplementary modules. All services are delivered through dedicated, office-based teams in Naga City facilities with included management layer (Team Lead and Project Manager).

Differentiator

Problem solved

Functional benefit

Products and services

• Call Center Services Inbound and outbound call center solutions including telemarketing, appointment setting, virtual receptionist, order taking, debt collection, and dispatch services for transportation and logistics industries. Delivered by dedicated teams in Naga City, Philippines.
• Customer Support Services Multi-channel customer service delivery including live chat, email, phone, social media, help desk, technical support, and in-app support for e-commerce, fintech, and SaaS clients. Delivered by dedicated teams integrated with the client's CRM and ticketing systems.
• Content Moderation Services Moderation of user-generated content across platforms including community moderation, dating site moderation, gaming moderation, and image and video moderation. Delivered by dedicated teams for platforms and gaming companies.
• Data Entry Services High-volume data entry services including invoice data entry, e-commerce product data entry, CRM data entry, and copy-paste data entry for back-office operations.
• Data Processing Services Processing services including forms processing and order processing for various business operations.
• Back Office Support Administrative support services including general administrative tasks, back-office operations, and clerical work delivered by dedicated teams.
• Financial Services Back-office financial operations including accounting, bookkeeping, debt collection, accounts payable and accounts receivable outsourcing, and KYC services for financial services and fintech clients.
• Healthcare BPO Services HIPAA-compliant healthcare support including medical call center, medical billing, medical receptionist, and appointment scheduling services for healthcare providers and payers.
• Insurance BPO Services Insurance industry services including claims processing for insurance companies, delivered by dedicated teams with NDA-protected staff.
• Logistics & Trucking BPO Services Supply chain and transportation support including truck dispatch and dispatch services for logistics and trucking companies.
• Gaming BPO Services Specialized gaming industry support including gaming customer support and gaming content moderation for gaming studios and platforms.
• Image Annotation Services Image annotation services for machine learning and AI training data preparation.
• Creative Services Creative production services including video editing, photo editing, and animation for marketing and content needs.
• Technical Support Services Outsourced technical support services for software, SaaS, and technology companies, delivered by dedicated teams with 24/7 coverage across time zones.

Quantifiable outcome

• Up to 70% reduction in staffing costs vs. in-house US hiring
• +3 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered minor and core.

• Ateneo de Naga University (ADNU)minorStrategic or Co-development Partner · 14 February 2023Digital Minds BPO partnered with Ateneo de Naga University, the top academic institution in the Bicol Region, for a work immersion program beginning February 14, 2023. Nine Grade 12 students from HUMSS and ABM strands participated in a program running through March 3, 2023. Tasks included data entry, report management, recruitment process shadowing, and marketing material creation. The partnership supports the company's talent pipeline and community engagement in Naga City.
• Bureau of Customs (BOC)coreStrategic or Co-development Partner · 7 May 2021BOC partnered with Digital Minds BPO to handle customer service for the BOC CARES (Customer Assistance and Response Service) system. The partnership was announced at the BOC-OCOM Conference Room in Manila on May 7, 2021. Digital Minds BPO manages customer service queries, including calls, emails, and social media for BOC's customs operations. BOC's CARES system had received 19,009 calls from January 2020 to January 2021 prior to the partnership.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• MicroSourcing: Philippines-based provider of dedicated offshore teams and managed BPO across CX and back-office functions, directly matching Digital Minds' dedicated-team, per-agent model for Western clients.
• Cloudstaff: Philippine outsourcing firm building dedicated remote/office teams for global SMB and enterprise clients across support, data, and finance roles — the same staff-leasing model as Digital Minds.
• Connext Global Solutions: US-facing, Philippines-delivered dedicated-team BPO covering back office, finance, and customer support, competing for the same mid-market outsourcing buyers.
• Booth & Partners: Manila-based managed outsourcing and dedicated staffing provider serving Western SMBs and enterprises, closely aligned with Digital Minds' all-inclusive dedicated-team offering.
• Outsourced.ph: Philippine ISO-certified BPO offering dedicated offshore staff across IT, support, and back-office roles, directly overlapping in model and target customers.
• Helpware: Global outsourcing firm providing dedicated customer support, back-office, and content moderation teams, matching Digital Minds' multi-service dedicated-team approach.
• Peak Support: Outsourced customer support and BPO provider with Philippine delivery serving e-commerce and fintech clients, overlapping in vertical focus and service mix.

Broad incumbents

• TaskUs: Large publicly traded outsourcing company offering CX, content moderation, and back-office services at global scale — a much larger incumbent in the same categories Digital Minds serves.

Emerging players

• Influx: On-demand customer support outsourcing provider targeting e-commerce and startups, overlapping in Digital Minds' primary CX segment with a flexible-team model.

Regional players

• SixEleven Global Services: Davao-based Philippine call center and BPO provider serving international clients, a comparable regional Philippine operator competing on similar labor-arbitrage delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/DigitalMindsBPO
• YouTubeyoutube.com/@DigitalMindsBPO
• Facebookfacebook.com/DigitalMindsBPO
• LinkedInlinkedin.com/company/digital-minds-bpo-services-inc-
• TikToktiktok.com/@digitalmindsbpo

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Digital Minds