Ben Franklin Plumbing

What Ben Franklin Plumbing does

Benjamin Franklin Plumbing of Phoenix is a locally owned and family-operated franchise providing residential plumbing services across the Phoenix Metropolitan area, including Scottsdale, Mesa, Glendale, Tempe, and approximately twenty additional communities. Founded in 2005 as a franchisee of the national Benjamin Franklin Plumbing brand, the company delivers on-demand field service for drain cleaning, water heater installation and repair (tank, tankless, and hybrid), sewer line repair with camera inspections, gas line services, water treatment, backflow prevention, hydro jetting, and general plumbing repairs, with 24/7 emergency response and fully stocked service trucks.

The company's technology footprint is limited to a branded website with online scheduling (no native mobile app or API), and it leverages the UWIN customer protection program to support its on-time service guarantee, which pays $5 per minute late up to $300. Its go-to-market is direct-to-consumer field service via phone (602.282.5007) and online booking, supplemented by lead generation through HomeAdvisor (Top Rated, Screened & Approved, Elite Service designations) and a multi-channel digital presence spanning Google Business Profile, YouTube, Facebook, and Instagram, supported by an SEO-focused blog of 498+ articles.

Revenue is generated through two streams: pay-as-you-go plumbing services billed on quote-based pricing for individual jobs, and a residential membership program that provides recurring revenue via priority scheduling, discounts, and annual maintenance benefits. The business relies on promotional offers including an $80 off first-service coupon, 20% off repairs, $300 off tankless or water treatment systems, and a 10% military/senior discount. No public revenue disclosure, external funding rounds, enterprise customer accounts, or institutional investment were identified in the available source material.

Name

Ben Franklin Plumbing

Legal name

Benjamin Franklin Plumbing

Website

https://benfranklinplumbingaz.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

Benjamin Franklin Plumbing of Phoenix is a locally owned residential plumbing franchise serving the Phoenix Metropolitan area through direct-to-consumer field service, 24/7 emergency response, a subscription membership program, and specialized offerings across more than twenty communities.

Ownership category

akta.pro rank

Product category

Residential Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Residential Plumbing Fixture Installation & Repair (HSAOAAAA)

akta.pro secondary industry

Emergency Water Main/Service Line Repair (HSAOAMAK)

Keywords

• Residential plumbing services
• Plumbing repair installation
• Drain cleaning services
• Water heater services
• Emergency plumbing

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Plumbing Service Revenue: Revenue generated from on-demand plumbing services including repairs, installations, and emergency services billed at hourly or job-based rates. Services include drain cleaning, water heater repair/installation, gas line work, sewer line repair, and general plumbing repairs.
2. Membership Program: Recurring revenue from membership plans offering benefits such as priority scheduling, discounts on services, and annual maintenance perks for residential customers.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Benjamin Franklin Plumbing of Phoenix is a locally owned franchise providing residential plumbing services across the Phoenix Metropolitan area. The company delivers on-demand plumbing repairs, installations, drain cleaning, water heater service, sewer line repair, gas line work, and water treatment for homeowners. Service is delivered via licensed field technicians operating from fully stocked trucks, backed by an on-time guarantee and a UWIN customer protection program.

Product overview

Benjamin Franklin Plumbing is a locally owned and operated plumbing service company serving the Phoenix Metropolitan area since 2005. The company offers a comprehensive portfolio of residential plumbing services organized as distinct service offerings rather than a unified software platform. Core services include emergency plumbing, drain cleaning, water heater services (tank, tankless, and hybrid), sewer line repair with camera inspections, and gas line services. Additional specialized services cover water treatment including reverse osmosis systems, backflow prevention, garbage disposal, hydro jetting, faucet/sink repair, toilet repair, and repipe specialists. The company differentiates through service guarantees including an on-time promise and UWIN customer protection program. The company operates as a franchise of the Benjamin Franklin Plumbing brand and does not offer a software product or platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Drain Cleaning Services
• Tankless Water Heater Installation and Repair
• General Plumbing Repairs
• Emergency Plumbing Services
• Sewer Line Repair
• Camera Inspections
• Water Heater Repair and Installation
• Hybrid Water Heater Services
• Gas Line Installation and Repair
• Gas Appliance Hookup
• Main Water Line Services
• Backflow Prevention Testing and Installation
• Garbage Disposal Services
• Hydro Jetting
• Faucet and Sink Repair
• Toilet Repair and Replacement
• Shut Off Valve Repair and Replacement
• Sink Repair Services
• Water Treatment Services
• Reverse Osmosis Service
• Condensate Drain Cleaning
• Expert Repipe Specialists

Quantifiable outcome

• On-time guarantee backed by financial penalty - $5 per minute up to $300 if plumber is late
• +1 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• HomeAdvisorcoreChannel Partner/ Reseller/ DistributorHomeAdvisor serves as a primary lead generation and marketing partner, providing Top Rated, Screened & Approved, and Elite Service designations. The partnership positions Benjamin Franklin Plumbing in front of homeowners seeking plumbing services through the HomeAdvisor platform, leveraging review-based credibility to drive customer acquisition in the Phoenix market.

Scale indicators3 records

Recent moves4 records

Expansion highlights4 records

Regional players

• Day & Night Air Conditioning, Heating & Plumbing: Phoenix metro HVAC and plumbing service provider serving residential customers. Comparable multi-trade home services positioning and direct competitive overlap in plumbing service calls.
• George Brazil Plumbing & Electrical: Long-standing Phoenix-area plumbing and electrical service company. Direct local competitor for residential plumbing jobs across the same Metro Phoenix service territory.
• Parker & Sons: Phoenix-based home services company offering plumbing, HVAC, and electrical services. Comparable local field service model and overlapping customer base in the same Metro Phoenix geography.
• PlumbWorks: Phoenix-based residential plumbing service provider offering drain, water heater, sewer, and emergency plumbing. Direct local competitor with overlapping service menu and Metro Phoenix coverage.

Broad incumbents

• HomeServe USA: National home services and home warranty provider offering plumbing and electrical service plans to homeowners. Comparable recurring membership revenue model but operating at much broader national scale as a service contract business.
• ServiceMaster Restore: National franchised home services brand offering restoration, cleaning, and specialty services. Comparable franchise-driven home services platform serving residential customers, though focused on water/fire restoration rather than core plumbing.

Direct peers

• Roto-Rooter: Largest North American plumbing and drain cleaning franchise network offering residential and commercial plumbing, sewer, and drain services. Directly comparable as a plumbing service franchise competing for the same homeowner jobs in overlapping markets.
• 1-800-Plumber + Air: National plumbing franchise offering residential service, repair, and installation with 24/7 emergency response. Similar franchise structure, service portfolio, and direct-to-consumer field service model.
• Mr. Rooter Plumbing: Neighborly-owned plumbing franchise network providing residential and commercial plumbing repair, drain cleaning, and emergency services. Closely comparable business model, service mix, and franchise-based GTM to Benjamin Franklin Plumbing.

Others

• Angi (formerly Angie's List): Leading home services marketplace connecting homeowners with local pros including plumbers. Functions as both a lead generation channel and indirect competitor via Angi Leads and Angi Ads, shaping local plumber customer acquisition economics.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@benfranklinplumbingaz4154
• Facebookfacebook.com/BenjaminFranklinPlumbingAZ
• Instagraminstagram.com/benfranklinplumbingaz
• Xx.com/benfranklinaz

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ben Franklin Plumbing