IT-Serve.com
- Company typePrivate
- Founded2001
- HeadquartersDubai, United Arab Emirates
- Headcount101–250
- GTM typeB2B
- OfferingServices
IT-Serve.com firmographics
Firmographics- Name
- IT-Serve.com
- Legal name
- IT-Serve.com
- Website
- https://it-serve.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
IT-Serve.com industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Service Desk & ITSM Outsourcing (BPAEAMAF), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)
Keywords
Where IT-Serve.com is headquartered
LocationHeadquarters
- HQ city
- Dubai
- HQ country
- United Arab Emirates
- HQ region
- Middle East
Offices1 record
Markets served
IT-Serve.com business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed IT services providing ongoing support, monitoring, and maintenance for client IT infrastructure. This forms the core recurring revenue stream with predictable monthly/annual billing.
- IT Support Services: Technical support services including helpdesk, remote support, and on-site assistance. Provided as part of managed services packages or potentially as standalone incident-based support.
- Technology Consulting: End-to-end consultancy services in audio/visual, security, and ICT solutions, ensuring seamless project execution from inception to completion. Professional services revenue from project-based engagements.
- IT Infrastructure Solutions: Customized IT infrastructure solutions integrating services and suppliers to meet diverse organizational needs. Includes cabling, networking, server, and hardware solutions.
- Security and Surveillance: Security and surveillance solutions including system design, installation, and maintenance for protecting people, property, and assets.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom Managed IT Packages - Pricing tailored to business needs |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
IT-Serve.com product offering
Product offeringCore offering
IT-Serve.com is a managed IT services provider delivering 24/7 IT support, helpdesk, on-site and remote assistance, IT infrastructure deployment, technology consulting, security and surveillance systems, and cybersecurity solutions to businesses across the UAE and Middle East. The company bundles these into tailored recurring managed service contracts built around Microsoft 365, Microsoft Azure, AWS, hybrid cloud, VDI, endpoint security, and cloud backup. Services are sold as subscription-based managed service packages plus project-based consulting engagements.
Product overview
IT-Serve.com is a managed IT services provider offering a comprehensive portfolio of technology services from basic cabling infrastructure to enterprise-level managed support. The company operates as a single unified service offering with six core service areas: IT Support, IT Infrastructure, Technology Consulting, Security & Surveillance, Cyber Security, and Innovative Solutions. Key service modules include Hybrid Cloud Solutions (combining Azure/AWS with on-premises infrastructure), Microsoft Copilot Integration (AI-powered Microsoft 365 enhancement), Virtual Desktop Infrastructure (VDI), Endpoint Security, and Cloud Backup Solutions. The company specializes in Microsoft 365 ecosystem services, hybrid cloud implementations, and AI-powered productivity tools.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Support Services Managed IT support and helpdesk services providing 24/7 remote and on-site technical assistance, proactive monitoring, and issue resolution for businesses of all sizes in the UAE.
- IT Infrastructure Services Customized IT infrastructure solutions integrating services, suppliers, and cloud environments (Microsoft Azure, AWS) to meet organizational needs with reliability and cost-effectiveness.
- Technology Consulting Services End-to-end consultancy services in audio/visual, security, and ICT solutions ensuring seamless project execution from inception to completion for UAE businesses.
- Security and Surveillance Services Tailored security and surveillance solutions for businesses, from system design to ongoing maintenance, including smart CCTV analytics for protecting people, property, and assets.
- Cyber Security Services Holistic cybersecurity solutions including advanced detection technology, breach response coaching, insurance consulting, managed services, evaluations, and tailored policies.
- Innovative Solutions Cutting-edge IT innovations including AI-powered productivity tools, cloud solutions, and digital transformation services for enhanced productivity and stability.
Quantifiable outcome
- Proactive issue detection - problems solved before clients notice them
- +2 more outcomes
Companies that use IT-Serve.com
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles3 records
IT-Serve.com technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability12 records
Feature5 records
IT-Serve.com partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- MicrosoftcorePrimary technology partner providing Microsoft 365, Azure cloud platforms, Teams, SharePoint, and other Microsoft enterprise solutions. IT-Serve.com implements and supports Microsoft technologies for client environments.
- Amazon Web Services (AWS)coreCloud platform partner for AWS implementations. The company references AWS alongside Microsoft Azure as primary cloud platforms for hybrid cloud solutions.
- Microsoft 365 EcosystemcoreDeep expertise in Microsoft 365 including Copilot AI, Teams, Outlook, Excel, Word, PowerPoint, OneDrive, and SharePoint implementations and support.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
IT-Serve.com competitors and assessment
Company assessmentDirect peers
- Help AG: UAE-headquartered managed security and IT services provider serving enterprises across the Middle East with cybersecurity, managed services, and consulting — closely overlapping IT-Serve's cybersecurity and managed services offerings in the same geography.
- Gulf Business Machines (GBM): Major regional IT services provider with deep presence in UAE and broader GCC, offering managed services, infrastructure, cloud, and cybersecurity to enterprises — directly comparable scale and service mix to IT-Serve's enterprise segment.
- MDS Computers (MDS UAE): UAE-based IT solutions and services company providing managed IT, infrastructure, and cloud services to enterprises — directly competes with IT-Serve for UAE enterprise and SME managed services contracts.
- StarLink (StarLink ME): Middle East value-added distributor and IT services firm with significant UAE operations offering managed services, cybersecurity, and enterprise IT solutions — comparable regional MSP competitor.
- Paramount Computer Systems: UAE-based IT services and solutions provider with enterprise IT outsourcing, managed services, and infrastructure offerings targeting the same enterprise/SME UAE market as IT-Serve.
- Spire Solutions: Dubai-headquartered cybersecurity-focused IT services and solutions provider in the Middle East — comparable regional player with overlapping managed security services.
Broad incumbents
- Etisalat (e& enterprise): UAE telecom incumbent's enterprise arm offering managed IT services, cloud, and cybersecurity at scale across the region — a much larger player competing for the same enterprise IT outsourcing wallet with broader portfolio.
- Kyndryl: Global managed infrastructure services spinoff from IBM offering large-enterprise IT outsourcing including managed services, cloud, and security — competes with IT-Serve for multinational enterprise accounts in UAE.
- du (Emirates Integrated Telecommunications): UAE telecom operator providing enterprise IT services, cloud, and managed services — broader telecom-led incumbent competing in the same UAE enterprise IT services market.
Emerging players
- DTS Solutions: UAE-based IT managed services and cybersecurity provider focused on mid-market enterprises — comparable scale and service overlap with IT-Serve's SME/mid-market segment.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
IT-Serve.com social profiles
Digital presenceIT-Serve.com financial estimates
Financial estimateRevenue estimate
Valuation estimate
IT-Serve.com leadership team
Management profileNumber of profiles
IT-Serve.com funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IT-Serve.com M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IT-Serve.com
What does IT-Serve.com do?
IT-Serve.com is a managed IT services provider delivering 24/7 IT support, helpdesk, on-site and remote assistance, IT infrastructure deployment, technology consulting, security and surveillance systems, and cybersecurity solutions to businesses across the UAE and Middle East. The company bundles these into tailored recurring managed service contracts built around Microsoft 365, Microsoft Azure, AWS, hybrid cloud, VDI, endpoint security, and cloud backup. Services are sold as subscription-based managed service packages plus project-based consulting engagements.
Is IT-Serve.com a public or private company?
IT-Serve.com is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IT-Serve.com founded?
IT-Serve.com was founded in 2001. It employs 101 to 250 people.
Where is IT-Serve.com based?
IT-Serve.com is headquartered in Dubai, United Arab Emirates, in the Middle East region.
How does IT-Serve.com make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are IT Support Services, technology Consulting, IT Infrastructure Solutions and security and Surveillance.
Who are IT-Serve.com's main competitors?
Direct peers on record are Help AG, Gulf Business Machines (GBM), MDS Computers (MDS UAE), StarLink (StarLink ME), Paramount Computer Systems and Spire Solutions. Broad incumbents are Etisalat (e& enterprise), Kyndryl and du (Emirates Integrated Telecommunications). DTS Solutions is listed as an emerging player.
Does IT-Serve.com have an API?
No public API is recorded for IT-Serve.com.
What industry is IT-Serve.com in?
IT-Serve.com's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAAACAA, IT Service Desk & End-User Support (L1/L2). Its NAICS code is 541513 and its SIC code is 7373.