Utility Concierge

What Utility Concierge does

Utility Concierge, LLC (operating as Move Concierge) is a Dallas, Texas-based private company founded in 2009 that provides a free, human-powered concierge service coordinating home-services setup for residential movers across the United States. The company's core offering is a single point of contact that researches providers, presents options, and schedules installations for internet, electricity, TV, home security, home warranty, water and gas utilities, moving services, pest control, and change-of-address forwarding. It employs 51-100 staff, has served more than 250,000 movers cumulatively, and maintains a 4.9/5 customer rating across 25,000+ reviews.

The business is monetized almost exclusively through affiliate and referral commissions paid by the underlying service providers rather than through consumer fees; the concierge service is marketed as 100% complimentary with no markups. Utility Concierge has established referral partnerships with major nationwide providers including Cox Communications, AT&T, DirecTV, Spectrum (authorized reseller), Guardian Protection, and Vivint, and operates a 'Partner With Us' program to systematize two-sided referrals. Distribution is direct-to-consumer via a prominent 800-number phone sales motion, a website contact form, and content marketing, with no resellers or intermediaries between the company and the end mover.

Operationally the company is a service business rather than a software platform: no proprietary technology stack, APIs, mobile apps, or AI capabilities are disclosed, and the value proposition rests on the expertise of human concierges who maintain relationships with local providers and institutional knowledge of service quality by market. The firm is privately held with no disclosed institutional investors, no public reporting, and an Inc. 5000 Fastest-Growing Company recognition on its award record. Leadership consists of founder and CEO Gabe Abshire, COO Kevin Hockenjos, and VP of Business Development Scott Schafer.

Name

Utility Concierge

Legal name

Utility Concierge, LLC

Website

https://utilityconcierge.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

Utility Concierge, operating as Move Concierge, is a Dallas-based concierge service that helps U.S. residential movers set up internet, utilities, TV, security, and home services through a free, human-powered referral model compensated by nationwide service providers.

Ownership category

akta.pro rank

Product category

Home Services Concierge

NAICS

Services to Buildings and Dwellings (5617)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Home Services Coordination & Vendor Management (HSACAIAI)

akta.pro secondary industries

Relocation & Settling-In Concierge (Personal) (HSACAIAL), Event Day Personal Assistance (On-site Concierge) (HSACAIAM)

Keywords

• Home services concierge
• Moving relocation services
• Utility setup coordination
• Internet electricity setup
• Home service referrals

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Referral/affiliate fees from service providers: Utility Concierge provides free concierge services to consumers moving to new homes, coordinating the setup of internet, electricity, TV, security, home warranty, and other utility services. The company is compensated by the underlying service providers (internet companies, electricity providers, security companies, etc.) for referrals and customer acquisitions. This is indicated by the '100% Complimentary Service. No hidden fees. No markups' positioning, which means the service is free for consumers while generating revenue through provider partnerships.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Utility Concierge (operating as Move Concierge) provides a free, human-powered concierge service that coordinates the setup of home utilities and services for people moving to a new home, including internet, electricity, TV, home security, home warranty, change-of-address, moving services, pest control, and water/gas utility support. A dedicated concierge researches providers, builds a tailored plan, schedules installations, and secures the best available rates. The service is 100% complimentary to consumers, with the company compensated through referral and affiliate fees from partner service providers.

Product overview

Utility Concierge operates Move Concierge as a single unified concierge service that coordinates all home service setup for movers. The core offering is a personal concierge who serves as a single point of contact to handle internet, electricity, TV, security, home warranty, change of address, moving services, pest control, and utility support (water/gas) setup. The service is 100% complimentary with no hidden fees or markups, operating on a network of provider partnerships.

Differentiator

Problem solved

Functional benefit

Products and services

• Move Concierge (Utility Concierge Service) A free, human-powered concierge service for individuals and families relocating to a new home, where a dedicated concierge researches providers, builds a tailored plan, schedules installations, and secures best-available rates across internet, electricity, TV, security, home warranty, change-of-address, moving services, pest control, and water/gas utilities. Service is 100% complimentary to consumers and is monetized via referral commissions from partner service providers.

Quantifiable outcome

• 6 hours average time savings on utility setup per customer
• +3 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered minor.

• Cox CommunicationsminorGTM or Marketing PartnerCox Communications is a major cable and internet service provider that appears in the 'Trusted by nationwide providers' section of the Move Concierge website. The partnership involves mutual customer referrals where Move Concierge connects customers with Cox for internet and cable services, and Cox may refer customers needing multi-service setup to Move Concierge.
• AT&TminorGTM or Marketing PartnerAT&T is a telecommunications giant appearing in the 'Trusted by nationwide providers' section. The partnership enables Move Concierge to offer AT&T internet and TV services to customers while providing AT&T with leads for customers seeking multi-service solutions.
• DirecTVminorGTM or Marketing PartnerDirecTV satellite TV provider featured in the 'Trusted by nationwide providers' section. Move Concierge includes DirecTV in its TV service options for customers seeking satellite or streaming TV solutions.
• SpectrumminorGTM or Marketing PartnerSpectrum (Charter Communications) appears as an authorized reseller partner in the provider network. The partnership enables Move Concierge to offer Spectrum internet and cable services with authorized reseller status.
• Guardian ProtectionminorGTM or Marketing PartnerGuardian Protection home security company featured in the 'Trusted by nationwide providers' section. Move Concierge includes Guardian in its home security service offerings for customers seeking professional monitoring and smart home solutions.
• VivintminorGTM or Marketing PartnerVivint smart home and security company appears in the 'Trusted by nationwide providers' section. The partnership allows Move Concierge to offer Vivint's security and home automation products to customers as part of comprehensive home services packages.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• TaskRabbit: TaskRabbit is a broad marketplace for home tasks, errands, and moving help. While it spans many categories rather than specializing in utility setup, it competes for the same 'I just moved and need help' consumer demand and offers an alternative to the concierge model.
• Porch Group: Porch (porch.com) is a home services platform connecting consumers with home professionals for move-in and ongoing home needs. It overlaps with Utility Concierge across internet, TV, security, and home warranty categories, though its go-to-market is more self-serve.
• Thumbtack: Thumbtack is a leading home services marketplace where consumers find and hire local professionals across categories that overlap with Utility Concierge (TV, security, pest control, moving). It is a partial substitute for the concierge's provider-matching function.
• Quintessentially: Quintessentially is a global concierge and lifestyle management service. While its customers are predominantly UHNW individuals rather than mass-market movers, it is structurally comparable as a human-powered concierge monetized via supplier relationships.
• HomeAdvisor (now Angi): Angi (formerly HomeAdvisor) is a large home services marketplace covering many of the same provider categories as Utility Concierge (home warranty, pest, security, moving). It is a partial alternative for the home mover's provider-coordination step.
• Move.com (REA Group): Move.com is a long-standing relocation resource covering real estate, moving services, and home setup content. It is an incumbent alternative funnel for home movers researching utility and home service providers.

Direct peers

• Settld: Settld is a UK-based post-move concierge service that helps new homeowners set up utilities, council tax, and other home services. It targets the same end customer and use case as Utility Concierge, primarily outside the US.
• Updater: Updater is a moving concierge platform that helps households transfer utilities, update addresses, and coordinate home services during a move. It is the closest direct competitor to Utility Concierge's Move Concierge offering in both target customer (residential movers) and product (one-call home services setup).

Emerging players

• Dolly: Dolly is a moving and heavy-labor services marketplace. It overlaps with Utility Concierge on the 'moving services' module and competes for the same mover's attention at the moment of relocation.
• Pictela: Pictela (and similar relocation onboarding startups) target newly-arrived residents and renters with bundled home services setup. The offering overlaps with Utility Concierge in coordinating internet, electricity, and TV at move-in, often with a digital-first experience.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/utilityconcierg
• Facebookfacebook.com/Utility-Concierge-190760690968838
• LinkedInlinkedin.com/company/utility-concierge

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Utility Concierge