Chill IT
Chill IT is an Australian managed IT services provider founded in 2009, delivering Microsoft-centric outsourced IT support, cloud, security, networks, and AI advisory to SMBs, government, and enterprise clients across Sydney, Melbourne, and Brisbane.
- Company typePrivate
- Founded2009
- HeadquartersSydney, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Chill IT does
Chill IT Pty Ltd is an Australian managed services provider headquartered in Sydney Olympic Park with regional offices in Melbourne (Caroline Springs) and Brisbane. Founded in 2009, the company delivers outsourced IT support, cloud, security, networking, telephony, and consulting services primarily to Australian small and medium businesses, with additional engagement across government, professional services, manufacturing, and healthcare verticals. Its go-to-market blends direct sales, inside sales via Australian 1300 phone numbers, and channel partnerships including Dicker Data, supplemented by content marketing, webinars, and partner co-marketing on AI and Microsoft topics.
The technology stack is anchored in the Microsoft ecosystem. Chill IT holds Microsoft Gold Partner status, Azure Expert MSP designation, and Qualified Multitenant Hoster (QMTH) approval, enabling multi-tenant hosting of Microsoft software. Core offerings include Microsoft 365 and Microsoft Azure managed services, the proprietary Chill Cloud, managed networks, cyber security (assessments, monitoring, Microsoft Security Score optimisation), business telephony built on Microsoft Teams, and website and app development. The company layers Microsoft Copilot for M365, Microsoft Fabric (unified data analytics), Microsoft Foundry (AI agent hosting), and Microsoft Purview (data governance) on top of its managed services to expand wallet share per customer.
Revenue is generated primarily through recurring monthly managed services subscriptions, supplemented by project-based professional services and hardware and software resale. Pricing is quote-based with no public tiers, and the customer base spans start-ups through multinationals and government entities. The company is privately held (ABN 83 137 898 296), founder/management-owned with no disclosed institutional investment, and led by CEO Justin Melton since 2018.
Chill IT firmographics
Firmographics- Name
- Chill IT
- Legal name
- Chill IT Pty Ltd
- Website
- https://chillit.com.au
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Chill IT is an Australian managed IT services provider founded in 2009, delivering Microsoft-centric outsourced IT support, cloud, security, networks, and AI advisory to SMBs, government, and enterprise clients across Sydney, Melbourne, and Brisbane.
- Ownership category
- akta.pro rank
Chill IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Cloud Security Managed Services (CSPM/CWPP/CNAPP) (BPAEADAF)
Keywords
Where Chill IT is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices2 records
Markets served
Chill IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others
Revenue model
- Managed IT Services: Recurring managed services contracts providing ongoing IT support, monitoring, security and maintenance. This is the primary revenue stream with predictable recurring revenue model.
- Professional Services and Projects: One-time project-based work including IT assessments, network architecture, security implementations, website development, and cloud migrations.
- Hardware and Software Sales: Sale of IT hardware including PCs, laptops, servers, routers, Wi-Fi access points, and network infrastructure. Also includes software licensing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom managed services pricing based on organization needs |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
Chill IT product offering
Product offeringCore offering
Chill IT is a managed IT services provider delivering outsourced IT support, cloud, cybersecurity, managed networks, Microsoft 365 and Azure solutions, websites and apps, consultancy, and business telephony to SMBs, enterprises, and government organisations across Australia. The company packages its offerings around Microsoft technologies and supplements them with proprietary Chill Cloud services, Acronis backup, and ConnectWise-based remote monitoring and management.
Product overview
Chill IT operates as a managed service provider (MSP) delivering a comprehensive portfolio of IT solutions through multiple service lines. The offering is structured as a platform-plus-services model centered on Microsoft technologies. Core services include IT Support & Help Desk, Cloud Solutions (IaaS/PaaS/SaaS), and Microsoft 365/Azure solutions, supplemented by specialized practices in Cyber Security, Managed Networks, Websites & Apps, and Business Telephony. AI capabilities are delivered through Microsoft Copilot for M365, Microsoft Fabric (unified data analytics), and Microsoft Foundry (AI agent development). The Microsoft Purview product provides data governance. Consultancy services complement the product suite with strategic planning for network architecture, security roadmaps, and business continuity. Chill IT functions as a Microsoft Partner with Qualified Multitenant Hoster (QMTH) status, integrating Microsoft platforms into client environments alongside its managed services delivery model.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Support & Help Desk Managed IT support service providing help desk assistance, skilled technical support, preventative maintenance, on-site support and smart hands for business IT environments. Targeted at Australian SMBs, enterprises, and government clients.
- Cloud Solutions Cloud computing services covering Software as a Service (SaaS), Infrastructure as a Service (IaaS/PaaS), and Chill Cloud proprietary cloud hosting for businesses migrating to or managing cloud infrastructure.
- Microsoft 365 Solutions Microsoft Partner-delivered services for Microsoft 365 including implementation, migration, and ongoing management, leveraging Microsoft's productivity and collaboration platform. Delivered by a Microsoft Gold Partner.
- Microsoft Azure Services Cloud infrastructure and platform services delivered through Microsoft Azure, including Azure AI and data solutions, supported by Microsoft Azure Expert MSP designation.
- AI Solutions Artificial intelligence advisory and implementation services covering Microsoft 365 Copilot, Microsoft Fabric, Microsoft Foundry, and general AI business readiness assessments, governance guidance, and Copilot agent implementation.
- Managed Networks Comprehensive network management including trouble-free secure networks, 24/7 monitoring, preventative maintenance, backup solutions, and hardware procurement for clients.
- Cyber Security Security services encompassing security assessments, governance policy development, secure network implementation, website security, and Microsoft Security Score optimization.
- Websites & Apps Website development, hosting, and security services ranging from entry-level to custom-designed functionality, plus mobile and web application development.
- Consultancy IT advisory services including network architecture and design, security assessment and roadmaps, business continuity and disaster recovery planning, and SharePoint/Teams implementation.
- Business Telephony & Conferencing Unified communications services built on Microsoft Teams including Teams Phone, cloud phone systems, conferencing, webinars, and mobile/headset solutions.
Quantifiable outcome
- Reduced dependency on single internal IT person
- +2 more outcomes
Companies that use Chill IT
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles3 records
Chill IT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature4 records
Chill IT partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- MicrosoftcoreChill IT is a Microsoft Partner and one of a handful of approved Qualified Multitenant Hoster's (QMTH) in Australia. They have delivered hundreds of migrations to Microsoft cloud and specialize in Microsoft 365 and Microsoft Azure services. They hold Microsoft Gold Partner status.
- TechClickcoreTechClick partners with Chill IT to deliver Microsoft Fabric webinars and expertise. TechClick specializes in Microsoft solutions including Fabric, Security, Copilot and Azure, delivering assessments and implementations.
- Dicker DatacoreDicker Data is a Partner Enabler at Dicker Data specializing in Microsoft Modern Work and Security. Andrew O'Young serves as Partner Enabler and co-presents Copilot webinars with Chill IT.
- MKG EventsminorMKG Events assists with setting up and running webinars and marketing online events. Chill IT supports MKG Events within their chamber of commerce ecosystem.
Scale indicators3 records
Recent moves7 records
Expansion highlights6 records
Chill IT competitors and assessment
Company assessmentDirect peers
- Brennan IT: Brennan IT is one of Australia's largest independently owned MSPs, offering managed IT, cloud, and cybersecurity to SMB and mid-market. Directly comparable as an Australian MSP serving similar customer segments with comparable Microsoft-centric delivery model.
- Data#3: Data#3 is an Australian IT solutions and services company with deep Microsoft alignment, providing managed services, cloud, and security across enterprise and mid-market. Comparable Microsoft Gold partner delivering similar managed/cloud/security services to Australian organizations.
- Excite IT: Excite IT is an Australian managed services provider focused on SMB IT support, cloud, and security. Directly comparable in size, customer segment (SMB), and Microsoft-centric service portfolio to Chill IT.
- outcomesX: outcomesX is an Australian MSP delivering managed IT, cloud, and security services to SMB and mid-market clients. Comparable in business model, customer profile, and Microsoft-aligned service delivery.
- Interactive: Interactive is an Australian managed services and cloud provider serving SMB to enterprise across multiple offices nationally. Directly comparable as a multi-city Australian MSP with overlapping managed services, cloud, and security offerings.
- Computelec (Computelec Australia): Computelec is an Australian managed IT services and cybersecurity provider serving SMB and mid-market. Comparable size, customer focus, and service portfolio (managed IT, cloud, security).
Broad incumbents
- Canon Business Services ANZ: Canon Business Services ANZ provides managed IT, document, and workplace services to mid-market and enterprise in Australia. Broader portfolio but competes in managed IT and cloud services with comparable Microsoft-aligned delivery.
- DXC Technology: DXC Technology is a global IT services incumbent with operations in Australia offering managed services, cloud, and security to enterprise and government. Competes for larger managed services contracts that Chill IT cannot easily win alone.
- Logicalis Australia: Logicalis is a global IT solutions and managed services provider with Australian presence, serving mid-market to enterprise. Competes in cloud, managed services, and digital transformation delivery.
Others
- Insight Enterprises (Australia): Insight is a global IT solutions and services provider with Australian operations delivering managed services, cloud, and security. Broader incumbent competing for similar mid-market and enterprise managed services contracts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Chill IT social profiles
Digital presenceChill IT compliance and trust
Trust signalCompliance7 records
Chill IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Chill IT leadership team
Management profileNumber of profiles
Profiles2 records
Chill IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Chill IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Chill IT
What does Chill IT do?
Chill IT is a managed IT services provider delivering outsourced IT support, cloud, cybersecurity, managed networks, Microsoft 365 and Azure solutions, websites and apps, consultancy, and business telephony to SMBs, enterprises, and government organisations across Australia. The company packages its offerings around Microsoft technologies and supplements them with proprietary Chill Cloud services, Acronis backup, and ConnectWise-based remote monitoring and management.
Is Chill IT a public or private company?
Chill IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Chill IT founded?
Chill IT was founded in 2009. It employs 11 to 50 people.
Where is Chill IT based?
Chill IT is headquartered in Sydney, Australia, in the Oceania region.
How does Chill IT make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are professional Services and Projects and hardware and Software Sales.
Who are Chill IT's main competitors?
Direct peers on record are Brennan IT, Data#3, Excite IT, outcomesX, Interactive and Computelec (Computelec Australia). Broad incumbents are Canon Business Services ANZ, DXC Technology and Logicalis Australia. Insight Enterprises (Australia) is listed as an others.
Does Chill IT have an API?
No public API is recorded for Chill IT.
What industry is Chill IT in?
Chill IT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEADAF, Cloud Security Managed Services (CSPM/CWPP/CNAPP). Its NAICS code is 541513 and its SIC code is 7370.