What LTVPlus does

LTVplus is a managed technical and customer support outsourcing company founded in 2017 and headquartered in Santa Monica, California, operating across 22 countries. The company delivers two core service lines: Managed Technical Support for Managed Service Providers (MSPs) — providing dedicated, white-labeled NOC engineers, security analysts, Tier 2 specialists, helpdesk technicians, and compliance staff deployable within 30 days — and Managed Customer Support — dedicated human agents covering live chat, email, social, and voice channels. Engineers work directly inside client PSA, RMM, and documentation systems, with pre-built integrations across ConnectWise, Datto, NinjaOne, SentinelOne, CrowdStrike, Gorgias, LiveChat, Zendesk, and others.

The technology stack layers AI capabilities on top of human delivery. The CX AI Support offering deploys an AI ticket agent alongside human agents in a hybrid model where AI resolves routine text tickets and humans handle complex cases. The standalone AI Support Readiness Test is a free diagnostic tool built on a proprietary '3:1 paradox' framework derived from millions of historical support interactions that quantifies whether a support operation will benefit or suffer from AI automation. Certifications including ISO 27001:2022, SOC 2 Type II, HIPAA, GDPR, and CCPA expand the addressable workload base.

LTVplus monetizes via monthly subscriptions per specialist (Desktop Support Tech from $2,800/month; NOC Engineer and Security Analyst from $3,000/month; Team Lead from $3,200/month) with a 3-month minimum commitment and 4-week billing. A pay-per-hire Global Hiring service spans 15 countries for non-support roles, and a Partner Program pays a 5% first-year commission on referred accounts. Named customers skew SMB eCommerce (Bully Max, Commission Hero, Pink Lily, DivBrands, Easy Treezy, GiddyUp) with select enterprise anchors (Yankee Publishing, ESP by NexusTek, Total Recon Auto, TekReplay). Primary verticals are MSPs and eCommerce, with SaaS, beauty & cosmetics, travel, healthcare, and online education as secondary segments. The company is privately held by founders Samir Said (CEO), GQ Fu (co-founder & CEO), and David Henzel (co-founder), with no disclosed institutional funding.

Name

LTVPlus

Legal name

LTVplus, LLC

Website

https://ltvplus.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

LTVplus is a managed technical and customer support outsourcing company founded in 2017, serving MSPs and eCommerce and SaaS businesses with dedicated engineers, customer support agents, and AI-augmented service delivery across 22 countries.

Ownership category

akta.pro rank

Product category

Customer Support Outsourcing

NAICS

Telephone Call Centers (56142), Computer Systems Design Services (541512)

SIC

Services-Help Supply Services (7363), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Offshore Development Center (ODC) / Dedicated Team Services (BPAEAMAL)

Keywords

• Managed technical support
• Customer support outsourcing
• MSP support services
• Live chat agents
• NOC monitoring services

Headquarters

HQ city

West Palm Beach

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Managed Technical Support Services: Monthly subscription model providing dedicated NOC engineers, security analysts, Tier 2 specialists, helpdesk support, and compliance staff. Billed per specialist with role-based pricing starting at $2,800/month per Desktop Support Tech.
2. Managed Customer Support Services: Human support combined with AI ticket resolution, managed together. Includes live chat, email, social, and voice support plus deployment and management of AI ticket agents.
3. Global Hiring Services: Recruitment services across 15 countries for finance, sales, marketing, and operations roles. Pay-per-hire model or membership option with two hires per year.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

LTVplus is a managed support outsourcing company that builds, trains, and manages dedicated teams of technical and customer support specialists deployed across 22 countries. Its core offering is white-label managed technical support for Managed Service Providers (NOC engineers, security analysts, Tier 2 specialists, helpdesk) starting at $2,800/month per specialist, plus managed omnichannel customer support (live chat, email, social, voice) for eCommerce, SaaS, and other verticals, increasingly augmented by an AI ticket agent.

Product overview

LTVplus is a managed technical and customer support outsourcing company founded in 2017, headquartered in Santa Monica, California, operating across 22 countries. The portfolio consists of two core service lines: (1) Managed Technical Support for MSPs — providing dedicated NOC engineers, security analysts, Tier 2 specialists, and helpdesk staff, white-labeled under the MSP's brand and integrated with their PSA/RMM systems (ConnectWise, Datto, NinjaOne, Atera, etc.), deployable within 30 days; and (2) Managed Customer Support — human agents for omnichannel support (live chat, email, social, voice) combined with the CX AI Support add-on module, which deploys an AI ticket agent alongside human agents in a hybrid model where AI handles routine text tickets and human agents manage complex cases. The AI Support Readiness Test is a standalone diagnostic tool that assesses companies' preparedness for AI automation. Global Hiring extends recruitment services across 15 countries. All services are supported by LTVplus University training resources.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Technical Support for MSPs Fully managed, white-label technical support teams for Managed Service Providers, providing dedicated NOC engineers, security analysts, Tier 2 specialists, helpdesk technicians, and compliance staff. Teams operate inside the MSP's PSA/RMM systems (ConnectWise, Datto, Kaseya, NinjaOne, Atera, etc.) and deploy within 30 days starting at $2,800/month per specialist.
• Managed Customer Support Managed omnichannel customer support service providing dedicated human agents across live chat, email, social, and voice channels, combined with AI ticket resolution that automates routine tickets while human agents handle complex cases. Designed for eCommerce, SaaS, and other consumer-facing brands.
• The AI Support Readiness Test Free three-minute online diagnostic that provides a readiness score predicting whether AI implementation will improve or harm customer support operations and CSAT. Built on the proprietary "3:1 paradox" framework derived from millions of support interactions.
• Global Hiring Vetted global talent recruitment service across 15 countries for finance, sales, marketing, and operations roles, including payroll, benefits, and contractor administration. Available on a pay-per-hire basis or via membership (two hires per year plan).
• CX AI Support AI-powered customer experience support service that deploys and manages an AI ticket agent alongside human agents in a hybrid model. The AI handles routine tickets (averaging 30 seconds to resolve) instantly while human agents focus on complex issues.

Quantifiable outcome

• 52% of MSPs identify hiring as primary internal challenge; LTVplus addresses technician shortage
• +2 more outcomes

Named customers10 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration26 records

AI capability6 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• ConnectWisecoreTechnology or IntegrationPSA integration allowing LTVplus engineers to work inside ConnectWise PSA systems for ticket management and client operations.
• Datto/AutotaskcoreTechnology or IntegrationIntegration with Datto RMM and PSA platforms for monitoring and management of client infrastructure.
• NinjaOnecoreTechnology or IntegrationRMM integration for NOC monitoring and infrastructure management services.
• SentinelOnecoreTechnology or IntegrationSecurity integration for threat detection and endpoint protection services.
• CrowdStrikecoreTechnology or IntegrationSecurity integration for security operations center (SOC) services and threat monitoring.
• Partner Program MembersminorGTM or Marketing PartnerPartner program offering 5% commission for first year on referred client account value. Includes agencies, consultants, and software partners referring clients needing customer support.

Scale indicators5 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Wing: Vetted virtual assistant and dedicated remote team provider for startups and SMBs across sales, ops, and support. Closely comparable to LTVplus' Global Hiring and dedicated support team offerings on subscription-based dedicated staffing.
• Cloudstaff: Offshore staffing provider offering dedicated teams for back-office, tech support, and CX operations, primarily from the Philippines. Highly comparable on the dedicated-team + offshore delivery model LTVplus sells to MSPs and SMBs.
• Helpware: CX and back-office outsourcing specialist serving digital-first and tech brands, with content moderation, trust & safety, and AI-enabled customer support. Direct overlap with LTVplus' managed customer support and global delivery model.
• Boldly: Subscription-based staffing firm providing dedicated remote professionals (executive assistants, marketing, support) to SMBs. Overlaps LTVplus' Global Hiring and managed dedicated-team subscription model for small/mid-market customers.
• SupportNinja: Outsourced customer support provider targeting tech and SaaS companies with dedicated agents across multiple channels. Closely overlaps LTVplus on eCommerce/SaaS support outsourcing, omnichannel delivery, and AI+human hybrid models.
• 1840 & Company: Offshore staffing and dedicated-team provider for customer support, tech support, sales, and back-office roles across multiple geographies. Direct comparable to LTVplus' dedicated-team and Global Hiring service lines for SMB and mid-market buyers.

Broad incumbents

• TaskUs: Public, large-scale BPO focused on digital customer experience, trust & safety, and AI-enabled services. A broad incumbent in the CX outsourcing category where LTVplus competes, with much greater scale and resources.
• Teleperformance: Global leader in customer experience management and digital BPO, serving enterprise clients across 80+ countries. Represents the high-scale incumbent alternative to LTVplus for outsourced chat, email, and voice support.
• Arise (by Concentrix): Work-from-home customer service platform connecting brands with on-demand support agents across CX, tech support, and sales. Comparable in providing scalable outsourced customer support agents, though Arise operates at much greater scale under Concentrix.
• TTEC (TeleTech Holdings): Large global CX and digital customer experience BPO with AI-enabled support offerings. Operates as a scaled incumbent competing for the same outsourced support and tech-enabled CX workloads as LTVplus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/ltvplus
• YouTubeyoutube.com/@ltvplus.official
• Facebookfacebook.com/ltvplus
• LinkedInlinkedin.com/company/ltvplus
• Instagraminstagram.com/ltvplus_
• TikToktiktok.com/@ltvplus_official

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LTVPlus