New Age Solutions

What New Age Solutions does

New Age Solutions (legal entity: New Age Solutions Pty Ltd) is an Australian IT managed services provider headquartered in Brisbane, Queensland (Murarrie). The company has been operating for approximately 20 years and serves hundreds of businesses across all Australian states, primarily small and medium-sized businesses (3-100 people) and mid-market firms (100-1,000 people) in verticals including finance and legal, healthcare, construction, and not-for-profit. Its core product is NAS Manage, a capped-cost managed services subscription (from approximately A$55/month) that delivers a virtual IT department: 24x7 monitoring, preventative maintenance, patching, on-demand support, and bundled virtual CIO strategic planning.

Underlying technology is built on a Microsoft-centric stack — the firm holds Microsoft Gold Certified Partner status and delivers Microsoft 365, Azure, Exchange, SQL Server, Small Business Server, and Intune/Entra ID services — supplemented by VMware virtualisation, Cisco networking, Sophos and Fortinet security, and StorageCraft/ShadowProtect backup. The portfolio is broad for a sub-50-person firm: managed services, fixed-price IT support, ad-hoc consulting, shared and dedicated hosted servers, offsite backup, email archiving, spam filtering, VoIP, managed printers, hardware/software procurement and leasing (DaaS), business website design, disaster recovery, and Service Integration and Management (SIAM).

The business model is a hybrid of recurring managed services subscriptions, one-time hardware/software resale, and rentals/leasing, with go-to-market executed via direct sales (phone, website, free IT audit) and client referrals. No external funding, M&A, or parent company is disclosed; the company appears to be privately and independently owned. There are no disclosed financials, headcount beyond the 11-50 band, or named executive team beyond the CEO role referenced in client testimonials.

Name

New Age Solutions

Legal name

New Age Solutions Pty Ltd

Website

https://nas.com.au

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

New Age Solutions is a Brisbane-based Australian managed IT services provider serving hundreds of SMB and mid-market clients nationwide with NAS Manage, a subscription-based virtual IT department built on Microsoft, VMware, Cisco, and Sophos technologies.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Legacy Modernization & Application Rationalization (BPAEAAAG)

akta.pro secondary industries

Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD), IT Incident, Problem & Change Management Platforms (HDAEALAI)

Keywords

• Managed IT services
• Cloud hosting services
• Disaster recovery services
• IT infrastructure support
• Hardware software procurement

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Managed IT Services: Recurring monthly managed services providing proactive computer support, maintenance, monitoring, and management. Includes NAS Manage (capped-cost virtual IT department from $55/month), NAS Manage Essentials (fixed monthly/quarterly fee), and cloud-based automation for remote system management.
2. Hardware and Software Sales: Supply and installation of computer hardware (HP, Toshiba, Cisco, HP ProCurve, Netgear) and software products. Revenue generated from one-time product sales and installations.
3. Computer Rentals and Leasing: Long-term and short-term rental options for all computer equipment with fixed monthly expenses. Installation charges typically built into rental costs with equipment replacement at end of rental period (2-3 years).
4. Cloud Computing / Hosted Servers: Shared and dedicated hosted server solutions. Shared servers allow businesses to rent hardware and software from NAS with monthly payment. Dedicated servers allow complete control over server environment with monthly hosting and management fees.
5. Disaster Recovery Services: Disaster recovery management solutions including data backup, replication, recovery infrastructure, and workforce continuity services.
6. Offsite Backup Services: Automatic offsite data backup with encryption. Approximately $50/month for desktop/notebook and $180/month for Windows Server.
7. Spam Filtering Service: Email spam filtering service at $5/mailbox/month with volume discounts for 10+ mailboxes. No long-term contract required, paid monthly in advance.
8. Email Archiving Service: Email archiving service at $10/mailbox/month with volume pricing for 10+ mailboxes. Includes daily backup with some stored offsite.
9. Hosted Servers: Dedicated cloud server hosting with included managed backups, priced at $112-$196/person/month depending on included services (Small Business Server, SQL Server, Exchange, Office).
10. VoIP Phone Systems: Voice over Internet Protocol phone system with line rental of $30/month for 4 concurrent lines. Includes national unlimited calls at 10c/min, mobiles 17c/min, international from 1.9c/min.
11. Fixed Price IT Support Packages: Unlimited support packages via telephone, email, and remote web access for a single fixed monthly cost. Options include Remote package and Fully Managed package with on-site visits.
12. On-demand Consulting: Flexible consulting services for fixed-priced projects, ad-hoc work at hourly rates, or discounted pre-paid time blocks.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

New Age Solutions is an Australian IT managed services provider delivering proactive IT management, cloud hosting, backup and disaster recovery, hardware/software procurement, VoIP, and business website design to small and mid-market businesses. The core offering is NAS Manage, a capped-cost virtual IT department providing 24x7 monitoring, preventative maintenance, on-demand support, and virtual CIO strategic planning, complemented by modular add-on services for cloud, backup, communications, and hardware leasing.

Product overview

New Age Solutions is an IT managed services provider offering a portfolio of managed IT, cloud, and cybersecurity services. The core offering is NAS Manage, a capped-cost IT management solution providing virtual IT department capabilities including proactive monitoring, patching, and support. This core product is complemented by modular add-on services including: cloud hosting (Shared and Dedicated Hosted Servers), backup and disaster recovery (Offsite Backup, Email Archiving, Spam Filtering), communication tools (VoIP Phone Systems, Business Website Design), hardware/software procurement and leasing, managed printers, and professional services (Service Desk, Infrastructure Management, SIAM, Virtual CIO planning). The company also offers flexible engagement options through NAS Manage Essentials and On-demand Consulting for clients preferring à la carte or hourly-based services.

Differentiator

Problem solved

Functional benefit

Products and services

• NAS Manage (Managed Services) Capped-cost virtual IT department providing proactive 24x7 monitoring, preventative maintenance, on-demand support, technical management, and virtual CIO strategic planning for Australian businesses.
• Ad-hoc IT Services On-demand systems support and administration delivered onsite or remotely, including new hardware/software installation, backup setup and testing, antivirus configuration, user management, and fault-finding, billed at standard hourly rates or against pre-paid blocks.
• Software & Hardware Supply Supply and installation of computer hardware (HP desktops, laptops, servers, Toshiba laptops, HP printers/scanners) and software products (Cisco, HP ProCurve, Netgear networking, plus business software) from major suppliers at competitive prices.
• Computer Rentals & Leasing Short-term and long-term rental/leasing of computer equipment with fixed monthly expenses, installation charges built into the rental cost, and equipment replacement at end of rental period (typically 2-3 years).
• Shared Hosted Servers Cloud computing service where businesses share the cost of software, hardware and services; NAS manages, monitors, and provisions everything on the client's behalf for a monthly fee.
• Dedicated Hosted Servers Complete control over the client's own server environment with no shared resources; client can install, upload, and make changes without affecting others, with NAS managing and monitoring on the client's behalf.
• Hosted Servers (Dedicated Windows Server) Own cloud server running dedicated Windows Server with managed backups, up to 200GB included disk space, supporting Microsoft SQL Server, Exchange, and Small Business Server. Priced $112-$196 per person per month.
• Offsite Backup Services Off-site data protection via electronic vaulting (e-vaulting), sending critical data out of the main location as part of a disaster recovery plan. Approximately $50/month for desktop/notebook and $180/month for Windows Server, with automatic encryption.
• Disaster Recovery Services Comprehensive disaster recovery planning and solutions including the Managed Recovery Program, Cloud Disaster Recovery, data backup and replication, recovery infrastructure, and workforce continuity services for 24x7 business continuity.
• Spam Filtering Service Email spam filtering service with virus protection guarantee and email backup during server outages, at $5 per mailbox per month with a 30-day free trial and volume discounts for 10+ mailboxes. No long-term contract required.
• Email Archiving Service Permanent archiving of all sent and received emails with a searchable web interface and administrator controls, at $10 per mailbox per month with volume pricing for 10+ mailboxes and daily offsite backup.
• VoIP Phone Systems Voice over Internet Protocol phone system with VoIP setup, number porting, $30/month line rental for 4 concurrent calls, national calls at 10c/min, mobiles at 17c/min, international from 1.9c/min, iPhone mobile extension support, and fax-to-email service.
• Managed Printers Managed printer service with a fixed monthly rental price, no upfront costs, no minimum quantity of prints/copies required, and one month paid in advance.
• Business Website Design Professional SEO-optimised website development using WordPress, including hosting, template customisation, copywriting, social media integration, and Google Analytics setup.
• Infrastructure Management Server and network infrastructure management maximising uptime and ensuring optimal configuration for on-premise, hosted, or cloud-based systems.
• Service Integration and Management (SIAM) Service broker role managing the complexity of multi-vendor relationships including internal resources, cloud services, and various managed service providers for the client.
• Microsoft Small Business Server Support Sales, installation, and support for Microsoft Small Business Server 2011 and 2008, including hosted SBS servers for up to 75 users, with SharePoint Foundation included.
• Microsoft 365 / Azure Managed Services Managed Microsoft 365, Azure, Entra ID, and Intune services including migrations, Teams/SharePoint implementation, identity and device management, and Azure infrastructure optimisation. Includes Amazon AWS cloud services implementation.

Quantifiable outcome

• Dramatically reduced IT labour costs through cloud solutions
• +3 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Certified Partner providing Microsoft 365, Azure, and related Microsoft solutions. Deep integration with Microsoft products including Exchange, SQL Server, and Small Business Server implementations.
• HP (Hewlett Packard)coreTechnology or IntegrationHP Silver Partner providing HP desktops, laptops, servers, HP ProCurve networking equipment, and HP printers and scanners. Primary hardware vendor for computer equipment.
• VMwarecoreTechnology or IntegrationVMware partnership for virtualisation solutions enabling shared and dedicated hosted server environments.
• CiscocoreTechnology or IntegrationCisco partner providing networking solutions including routers, switches, and security appliances.
• SophoscoreTechnology or IntegrationSophos partner providing antivirus software and security solutions. Expertise with Sophos antivirus products.
• StorageCraftcoreTechnology or IntegrationStorageCraft partner providing ShadowProtect backup software. Recommended backup solution for Small Business Server environments.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Datacom: Large Australasian managed IT services and cloud provider offering managed services, cloud, security and consulting. Direct overlap with NAS's managed IT, cloud hosting and cybersecurity portfolio but at significantly greater scale and national reach.
• CyberCX: Australia's largest dedicated cybersecurity services provider covering managed security, incident response, and advisory. Comparable to NAS's cybersecurity offerings but at far greater scale and breadth; significant competitor for security-focused deals.

Direct peers

• Interactive: Australian managed services provider (formerly Interactive Intelligence) offering managed IT, cloud, security and communications to mid-market and enterprise customers. Closest direct competitor to NAS in the Brisbane/Australian mid-market MSP space.
• The Missing Link: Australian managed IT services and security provider with similar SMB/mid-market focus, managed services, cloud and security portfolio. Head-to-head competitor for Australian SMB managed services contracts.
• Blue Crystal Solutions: Australian managed services, cloud and security provider with strong Microsoft Gold partnership and similar SMB/mid-market positioning. Overlaps with NAS's Microsoft-centric managed IT and cloud hosting offerings.
• Kloud Solutions: Australian managed cloud and IT services provider focused on Microsoft Azure, Office 365 and enterprise managed services. Direct competitor for cloud-focused managed services work in the Australian mid-market.

Regional players

• PowerNET IT Solutions: Queensland-based managed IT services provider serving Brisbane and regional Queensland SMBs. Strongly comparable to NAS in geographic focus, customer segment and managed services offering.
• Compucare: Queensland-based IT support and managed services provider offering similar break/fix, managed IT and cloud services to Brisbane-area SMBs. Direct local competitor with overlapping service portfolio.

Emerging players

• Attained IT: Smaller Australian managed IT and cloud services provider competing for Brisbane SMB managed services business. Comparable in size and customer profile to NAS, focused on Microsoft cloud migration.
• EXeed Managed Services: Trans-Tasman managed IT, cloud and security provider with growing Australian presence targeting SMB/mid-market. Comparable MSP business model with similar Microsoft-centric technology stack.

Market position

Strengths3 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/newagesol
• Facebookfacebook.com/NewAgeSolutions
• LinkedInlinkedin.com/company/new-age-solutions

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Age Solutions