onPlatinum ICT
onPlatinum ICT is an Australian Managed Service Provider founded in 2012 that delivers managed IT, cloud, security, communications and virtual CIO services across more than 450 clients and 7,000+ managed end-points from offices in Gold Coast, Sydney and Melbourne.
- Company typePrivate
- Founded2012
- HeadquartersBrisbane, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What onPlatinum ICT does
onPlatinum ICT is an Australian Managed Service Provider founded in 2012, headquartered on the Gold Coast (Robina) and operating offices in Sydney and Melbourne. The firm delivers a unified ICT portfolio organized around five pillars: Managed IT Services (24/7 monitoring, support and remote management), Cloud Computing and Cloud Backup, Security (dark web and domain monitoring, risk watch, endpoint, identity, web and email protection, awareness training), Communications (Microsoft Teams calling, phone systems, business internet, digital presence) and Consultancy (project delivery, virtual CIO, advisory board, policy and procedure planning). Service delivery runs on an ITIL framework, with proactive monitoring, three-tier firewall architecture and a stated 100% uptime guarantee backed by cloud infrastructure hosted across NEXT DC, Equinix and AWS.
The firm's go-to-market is a direct enterprise and mid-market field-sales motion supplemented by event-driven community engagement — networking luncheons, an annual conference and recurring charity days — and content marketing through blog, newsletter and social channels. Pricing is quote-based monthly subscription, mostly recurring managed services with a professional services attachment via the consultancy pillar. onPlatinum serves over 450 clients with 7,000+ managed end-points across Australia, handling 55,000+ support requests per month (approximately 4,500 requiring engineer involvement) and was named one of only 24 Australian businesses approved by Microsoft to build private third-party hosted solutions. Vertical specialization spans Early Learning & Education, Engineering/Construction, Finance/Insurance/Accounting, Health/Aged Care, Legal and Transportation/Logistics/Mining/Manufacturing, with named clients including Vodafone Business Centre, Queensland Hotel Association and First Class Financial Group.
The company is privately held and founder-led — CEO Shannon Overs (MBA IT, ITIL-qualified) and Director Robbie Bennetts — with no external funding rounds, M&A activity, parent company or institutional ownership disclosed in the source data. The firm operates as onPlatinum ICT Pty Ltd, registered in Queensland, Australia.
onPlatinum ICT firmographics
Firmographics- Name
- onPlatinum ICT
- Legal name
- onPlatinum ICT Pty Ltd
- Website
- https://onplatinum.com.au
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- onPlatinum ICT is an Australian Managed Service Provider founded in 2012 that delivers managed IT, cloud, security, communications and virtual CIO services across more than 450 clients and 7,000+ managed end-points from offices in Gold Coast, Sydney and Melbourne.
- Ownership category
- akta.pro rank
Where onPlatinum ICT is headquartered
LocationHeadquarters
- HQ city
- Brisbane
- HQ country
- Australia
- HQ region
- Oceania
Offices4 records
Markets served
onPlatinum ICT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Managed IT Services: Recurring managed IT services including 24/7 support, monitoring, maintenance and remote management of client systems
- Cloud Computing Services: Cloud computing solutions enabling access to office systems from any device and location
- Security Services: Cybersecurity services including dark web monitoring, endpoint protection, identity protection, and security awareness training
- Communications: Business telephony including Microsoft Teams calling, phone systems, and internet services
- Print Services: Business print solutions
- Professional Services: Project delivery, virtual CIO services, policy and procedure planning, and consultancy engagements
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom managed IT packages tailored to client requirements |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
onPlatinum ICT product offering
Product offeringCore offering
onPlatinum ICT is a Managed Service Provider delivering integrated information, communication and technology solutions to Australian businesses. Core offerings include 24/7 managed IT services, cloud computing and backup, cybersecurity, business communications, IT consultancy, and managed print services delivered via ITIL-aligned service management from offices across Gold Coast, Brisbane, Sydney, and Melbourne.
Product overview
onPlatinum ICT is a Managed Service Provider offering a unified portfolio of ICT products and services centered around five core pillars: IT, Security, Consultancy, Communications, and Print. The core offering consists of Managed IT Services (24/7 monitoring, support, and maintenance), Cloud Computing (infrastructure access across devices/locations), and Cloud Backup (data protection). These are complemented by Security services including Dark Web Monitoring, Endpoint Protection, Identity Protection, and Cyber Security Training; Communications services including Microsoft Teams Calling, phone systems, business internet, and digital presence; and Consultancy services including Virtual CIO, project delivery, and policy planning. The company serves clients across Australia from offices in Gold Coast, Brisbane, Sydney, and Melbourne.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services 24/7 monitoring, support, maintenance and remote system management using ITIL framework best practices, delivered by Australian-based technicians with a proactive approach to prevent issues before they arise. Targets businesses needing outsourced IT management.
- Cloud Computing Cloud infrastructure enabling access to office systems at any time, on any device, from any location with enterprise-grade security and data sovereignty. For businesses needing flexible remote access to applications and data.
- Cloud Backup Comprehensive data protection and backup services ensuring business continuity against data loss, cyberattacks, natural disasters, or human error. For businesses needing resilient data protection.
- Security Services Cybersecurity services including dark web and domain monitoring, risk watch monitoring, endpoint protection, enterprise identity protection, web and email protection, and cyber security awareness training. For organisations needing defence against cyber threats across the threat lifecycle.
- Communications Services Business telephony including Microsoft Teams calling, phone systems, business internet, and digital presence services. For organisations needing integrated, scalable communications without expensive onsite hardware.
- IT Consultancy Services IT project delivery, Virtual CIO leadership, advisory board member services, and policy and procedure planning/documentation. For businesses needing strategic IT leadership and project execution support.
- Print Services Managed print services and business printing solutions, delivered in partnership with Kyocera. For organisations needing managed printing hardware and services.
Quantifiable outcome
- 98% of support issues fixed before clients are aware
- +3 more outcomes
Companies that use onPlatinum ICT
Customer profileNamed customers3 records
Segments6 records
Ideal customer profiles1 record
onPlatinum ICT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
onPlatinum ICT partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered minor and core.
- KaseyaminorConference sponsor for onPlatinum's 2022 annual conference.
- Bet GoldminorConference sponsor for onPlatinum's 2022 annual conference.
- NEXT DCcoreData center partner housing onPlatinum's cloud infrastructure. NEXT DC is an ASX listed company and top data center provider in Australia. Provides purpose-built data centers with high energy efficiency standards and sustainability focus.
- EquinixcoreGlobal data center partner providing additional infrastructure redundancy. Equinix operates data centers to high energy efficiency standards with innovative cooling systems.
- MicrosoftcoreStrategic technology partner. onPlatinum is one of only 24 businesses in Australia approved by Microsoft to build private third party hosted solutions. Provides Microsoft 365, Azure AD, and Teams calling capabilities.
- KyoceraminorPrint solutions partner providing multifunction printers and copier solutions.
- Cyber Audit TeamminorCollaborated on wine and cheese networking event for clients and Gold Coast community.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
onPlatinum ICT competitors and assessment
Company assessmentDirect peers
- Brennan IT: One of Australia's largest independent MSPs with a national footprint and PE backing; directly competes with onPlatinum in managed IT, cloud, and security for mid-market and enterprise clients. Comparable because both target Australian mid-market accounts with recurring managed services, multi-vendor stacks, and Microsoft-centric delivery.
- Datacom: Australia/NZ-headquartered IT services provider offering managed services, cloud, security, and consultancy across the region. Comparable to onPlatinum because it serves similar mid-market and enterprise customers with a managed-services-plus-consulting model, but at meaningfully larger scale.
- The Missing Link: Australian MSP specializing in managed IT, security, and cloud with offices across multiple states. Direct competitor to onPlatinum for the same mid-market customer profile, with a similar focus on recurring managed contracts and Microsoft-centric offerings.
- Outcomex: Australian technology services firm delivering managed IT, cloud, networking, and security to mid-market and enterprise clients. Comparable because it shares onPlatinum's vertical-agnostic mid-market positioning and Microsoft delivery model, with broader geographic reach.
- Interactive: Australian managed services and cloud provider offering IT support, cloud, security, and strategic consulting to mid-market customers nationwide. Comparable to onPlatinum in target customer, service portfolio, and recurring-revenue business model.
- Sliced Tech: Australian managed cloud and IT services provider with strong Australian government and regulated-industry presence. Comparable to onPlatinum in the managed cloud and security vertical, with similar Microsoft-centric delivery and recurring-revenue model.
Broad incumbents
- DXC Technology: Global IT services giant formed from the merger of CSC and HPE Enterprise Services, offering managed services, cloud, and security at massive scale. Comparable as a broader incumbent competing for the same mid-market and enterprise managed-services deals onPlatinum targets, but with vastly larger resources and global footprint.
- Accenture: Global professional services and managed services firm with a large Australian practice covering cloud, security, and infrastructure managed services. Comparable as a broader incumbent competing in the same managed-services space, particularly for larger mid-market accounts that onPlatinum also targets.
- Telstra Enterprise: Australia's largest telecommunications provider with a substantial managed services, cloud, and security portfolio for enterprise and government. Comparable to onPlatinum in the Australian managed-services market, but with vastly greater scale, network ownership, and bundled connectivity offerings.
Regional players
- Leading Edge Computers: Australian regional IT services franchise network providing managed IT, cloud, and communications to small and mid-market customers in regional and suburban Australia. Comparable to onPlatinum in service portfolio and recurring-revenue model, but with a regional-franchise delivery model and SMB skew.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
onPlatinum ICT social profiles
Digital presenceonPlatinum ICT financial estimates
Financial estimateRevenue estimate
Valuation estimate
onPlatinum ICT leadership team
Management profileNumber of profiles
Profiles8 records
onPlatinum ICT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
onPlatinum ICT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about onPlatinum ICT
What does onPlatinum ICT do?
onPlatinum ICT is a Managed Service Provider delivering integrated information, communication and technology solutions to Australian businesses. Core offerings include 24/7 managed IT services, cloud computing and backup, cybersecurity, business communications, IT consultancy, and managed print services delivered via ITIL-aligned service management from offices across Gold Coast, Brisbane, Sydney, and Melbourne.
Is onPlatinum ICT a public or private company?
onPlatinum ICT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was onPlatinum ICT founded?
onPlatinum ICT was founded in 2012. It employs 11 to 50 people.
Where is onPlatinum ICT based?
onPlatinum ICT is headquartered in Brisbane, Australia, in the Oceania region.
How does onPlatinum ICT make money?
Six revenue lines are on record. Managed IT Services are the primary driver. The others are cloud Computing Services, security Services, communications, print Services and professional Services.
Who are onPlatinum ICT's main competitors?
Direct peers on record are Brennan IT, Datacom, The Missing Link, Outcomex, Interactive and Sliced Tech. Broad incumbents are DXC Technology, Accenture and Telstra Enterprise. Leading Edge Computers is listed as a regional player.
Does onPlatinum ICT have an API?
No public API is recorded for onPlatinum ICT.