City of Ontario

Municipal Government Servicesontarioca.gov

The City of Ontario is a California municipal government incorporated in 1891, operating under a council-manager structure with approximately 1,400 full-time staff. It delivers public safety, utilities, infrastructure, parks, libraries, and digital municipal services — including the Ask Ontario AI assistant and Ontario Fiber broadband — to Ontario residents and businesses.

Company typePrivate
Founded1891
HeadquartersOntario, United States
Headcount1,001–5,000
GTM typeB2B and B2C
OfferingServices

What City of Ontario does

The City of Ontario is a municipal government incorporated in 1891 in San Bernardino County, California, operating under a council-manager form with a five-member elected City Council led by Mayor Paul S. Leon and administered by City Manager Scott Ochoa. The City employs approximately 1,400 full-time and 500 part-time staff to deliver a comprehensive suite of public services — police and fire protection, water and wastewater utilities, integrated waste collection, parks and recreation, library and museum services, planning and development, and economic development programs — to Ontario residents and businesses.

The City operates a growing portfolio of digital municipal service platforms anchored by the myOntario mobile application (park/facility search, event discovery, issue reporting), the Ask Ontario AI-powered natural-language digital assistant launched May 2026 for 24/7 resident inquiries in English and Spanish, OntarioTV as the government broadcast channel, online permit and issue-reporting portals, and Ontario Fiber, a community-wide municipal broadband infrastructure. Physical service delivery is supported by 32 parks, 2 libraries, 1 museum, 7 community centers, 40 maintained facilities, 10,838 street lights, and a fleet of approximately 700 vehicles.

Revenue is generated through a diversified municipal funding base: property taxes (the primary general fund source), sales tax revenue including Measure Q, tiered water and wastewater utility billing through the Ontario Municipal Utilities Company, integrated waste collection fees, business licenses, and building/development permits. Customer segments include Ontario residents (the primary segment, including 30,000 single-family households served by curbside collection), Ontario businesses served through the Building, Planning, and Economic Development departments, Community Boards and Commissions providing citizen governance input, and institutional partners including the Ontario-Montclair School District, University of La Verne, the Downtown Ontario Improvement Association, and the Animal Resource Center. Service distribution combines in-person City Hall operations, online self-service portals, mobile applications, telephone customer service, and direct field operations.

City of Ontario firmographics

Firmographics

Name: City of Ontario
Legal name: City of Ontario
Website: https://ontarioca.gov
Company type: Private
Founded year: 1891
Operating status: Operating
Headcount range: 1,001–5,000 employees
Short description: The City of Ontario is a California municipal government incorporated in 1891, operating under a council-manager structure with approximately 1,400 full-time staff. It delivers public safety, utilities, infrastructure, parks, libraries, and digital municipal services — including the Ask Ontario AI assistant and Ontario Fiber broadband — to Ontario residents and businesses.
Ownership category
akta.pro rank

City of Ontario industry classification

Industry

Product category: Municipal Government Services
NAICS: Utilities (221), Water, Sewage and Other Systems (2213)
SIC: Electric, Gas & Sanitary Services (4900), Water Supply (4941), Refuse Systems (4953)
akta.pro primary industry: Mayor/City Manager & General Administration (BPAIACAA)
akta.pro secondary industries: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Municipal Wastewater Collection (Sewer Networks) (BPALAMAA), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Municipal & Community Broadband ISPs (HDAIADAH)

Keywords

Municipal services
Wastewater utilities
Recycling services
Public safety
Parks recreation

Where City of Ontario is headquartered

Location

Headquarters

HQ city: Ontario
HQ country: United States
HQ region: North America

Offices11 records

Markets served

City of Ontario business model

Business model

GTM type: B2B and B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Others

Revenue model

Property Taxes: Primary municipal revenue source from residential and commercial property taxes supporting general fund operations including public safety, infrastructure, and community services.
Water and Wastewater Utilities: Municipal Utilities Company provides water and sewer services to residents and businesses, generating revenue through tiered utility billing rates.
Integrated Waste Services: Refuse collection services for residential and commercial customers, including recycling and organics programs, funded through utility billing.
Business Licenses and Permits: Revenue from building permits, business licenses, and development-related fees administered through the Building and Planning departments.
Sales Tax Revenue: Municipal share of sales tax from commercial activity within city limits supporting general fund operations.

Pricing tiers

Model	Billing	Price
Subscription	Monthly	Senior and Disabled Discount Program
Subscription	Annual	Residential Bulky Item Collection
Other	Pay-as-you-go	Household Hazardous Waste Disposal
Other	Monthly	Commercial Recycling Services

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

City of Ontario product offering

Product offering

Core offering

The City of Ontario delivers comprehensive municipal services to residents and businesses within its jurisdiction, including police and fire/paramedic protection, water and wastewater utilities through its Ontario Municipal Utilities Company, integrated refuse and recycling collection, parks and recreation programming, library and museum services, building permits and business licensing, planning and development review, economic development support, and community engagement through elected council governance. Service delivery is supported by digital platforms including the myOntario mobile app, Ask Ontario AI assistant, and online permitting/issue-reporting portals.

Product overview

City of Ontario operates a portfolio of digital products and municipal services. The primary digital offerings include the myOntario App (mobile application for parks, libraries, events, and service reporting) and Ask Ontario (an AI-powered digital assistant for city service inquiries). Supporting services include the Ontario Museum of History & Art, Parks and Recreation facilities (32 parks, 7 community centers), Ontario Fiber broadband, and Online Service Portals (Report an Issue, Pay Water Bill, Permit Portal). These products serve residents, businesses, and visitors seeking to access municipal information and services.

Differentiator

Problem solved

Functional benefit

Brands

Ontario Thinks Business: Economic development branding initiative for the City of Ontario to attract businesses and economic growth.
OntarioTV
Ontario Municipal Utilities Company

Products and services

Ontario Municipal Utilities Company (Water and Wastewater Services) Municipal water and sewer utility providing water service and wastewater collection to residential and commercial customers within city limits, billed through tiered utility rates with customer service at 1333 S. Bon View Avenue and via the customer.ontarioca.gov portal. Includes a Senior and Disabled Discount Program offering up to $15 monthly off combined water, sewer, and refuse bills.
Integrated Waste Collection Services Curbside refuse, recycling, and green waste collection for approximately 30,000 single-family homes, plus commercial bin service in 1.5, 3, 4, and 6-yard sizes for businesses. Includes four free bulky item pickups per household annually and free Household Hazardous Waste disposal for residents at 1430 S. Cucamonga Avenue.
Police Services Municipal police protection services delivered by the Ontario Police Department, including patrol, investigations, and code enforcement for the City of Ontario.
Fire and Emergency Services

Quantifiable outcome

64,848 monthly curb miles swept (2025), exceeding 64,000 goal
+3 more outcomes

Companies that use City of Ontario

Customer profile

Named customers4 records

Segments3 records

Ideal customer profiles3 records

City of Ontario technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature4 records

City of Ontario partnerships and signals

Strategic signal

Partnerships

Seven partnerships are on record, tiered core and minor.

Downtown Ontario Improvement AssociationcoreStrategic or Co-development Partner · 1 June 2025Partnership with the Downtown Ontario Improvement Association and the City of Ontario's Museum, Arts & Culture Department to launch 'The People's Storefront,' a temporary public art initiative celebrating creativity, local history, and the continued revitalization of Downtown's historic core.
Animal Resource Center of the Inland Empire (ARC)coreStrategic or Co-development Partner · 1 May 2025The Animal Resource Center of the Inland Empire provides animal sheltering, adoption services, and community animal care programs. The City supports ARC operations and promotes adoption opportunities to Ontario residents.
Ontario-Montclair School DistrictcoreStrategic or Co-development PartnerThe former City Hall Annex site will be repurposed as the Ontario-Montclair School District Headquarters location. This move will add a concentration of employees in Downtown Ontario and facilitate synergy between the City and school district.
University of La VernecoreStrategic or Co-development PartnerThe University of La Verne College of Health and Community Well-Being will be located in the Civic Center as part of public-private partnerships supporting downtown revitalization and educational opportunities.
Salvation Army (Ontario)minorOthersParticipating food recovery organization accepting dry and canned food donations at 1412 S Euclid Ave for edible food recovery programs under SB 1383 compliance.
IV Hope PartnersminorOthersFood pantry accepting donations at 904 E California St as part of local food recovery network supporting edible food recovery programs.
Fruit of the Vine Food Bank (Redeemer Church)minorOthersFood bank accepting donations at 920 W 6th St as part of edible food recovery partnerships under SB 1383 requirements.

Scale indicators10 records

Recent moves12 records

Expansion highlights5 records

City of Ontario competitors and assessment

Company assessment

Direct peers

City of Riverside: Adjacent Inland Empire municipal government of similar scale (~300,000 residents) operating its own utilities, public works, and digital resident services. Closest direct peer given comparable service portfolio (water, sewer, refuse, broadband-adjacent, parks, libraries) and overlapping labor market.
City of Fontana: San Bernardino County neighbor with comparable population (~210,000), council-manager governance, and integrated municipal services including its own water utility and refuse collection. Highly comparable operating model in the same regional economy.
City of Rancho Cucamonga: Adjacent Inland Empire city of similar size (~175,000 residents) operating its own water utility (Cucamonga Valley Water District relationship), parks and recreation, and digital resident services. Comparable governance structure and revenue mix from property and sales taxes.
City of Pomona: Nearby Los Angeles County city with comparable population (~150,000) operating municipal services including water, refuse, and community amenities. Comparable scale and council-manager governance make it a useful operational benchmark.
City of San Bernardino: San Bernardino County seat providing the full menu of municipal services to a similar Inland Empire population (~220,000). Comparable service portfolio (water, sewer, refuse, public safety) and shared regional economic drivers.
City of Corona: Riverside County city with comparable population (~160,000) operating its own utilities and broad municipal service portfolio. Similar scale, council-manager governance, and revenue mix make it a relevant operating benchmark.
City of Chino: Adjacent San Bernardino County city (~90,000 residents) operating comparable municipal services including its own water utility and integrated waste operations. Smaller but operationally analogous peer.
City of Redlands: Nearby San Bernardino County city (~73,000 residents) operating its own municipal utilities and parks/recreation portfolio with comparable council-manager structure. Useful peer for community-scale service delivery benchmarking.
City of Upland: Adjacent Inland Empire city (~79,000 residents) where Council Member Jim W. Bowman previously served as temporary Fire Chief. Comparable scale and governance, and operating in the same regional economy as Ontario.

Broad incumbents

City of Anaheim: Larger Southern California municipal utility operator (Anaheim Public Utilities) operating electric, water, and fiber services to ~350,000 residents. Broader incumbent peer illustrating a more developed vertically-integrated municipal utility model that Ontario's Ontario Fiber and water/sewer operations could scale toward.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

City of Ontario financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Ontario leadership team

Management profile

Number of profiles

Profiles23 records

City of Ontario funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Ontario M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Ontario

What does City of Ontario do?

Is City of Ontario a public or private company?

City of Ontario is a private company. It is classified as state government owned and is currently operating.

When was City of Ontario founded?

City of Ontario was founded in 1891. It employs 1,001 to 5,000 people.

Where is City of Ontario based?

City of Ontario is headquartered in Ontario, United States, in the North America region.

How does City of Ontario make money?

Five revenue lines are on record. Property Taxes are the primary driver. The others are water and Wastewater Utilities, integrated Waste Services, business Licenses and Permits and sales Tax Revenue.

Who are City of Ontario's main competitors?

Direct peers on record are City of Riverside, City of Fontana, City of Rancho Cucamonga, City of Pomona, City of San Bernardino, City of Corona, City of Chino, City of Redlands and City of Upland. City of Anaheim is listed as a broad incumbent.

Does City of Ontario have an API?

No public API is recorded for City of Ontario.

What industry is City of Ontario in?

City of Ontario's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 221 and its SIC code is 4900.