What GaP Solutions does

GaP Solutions Pty Ltd is an Australian privately-held retail technology company founded in 1992 and headquartered in Adelaide, South Australia. It operates as a turnkey software developer and hardware provider for the Australian independent and multi-store retail sector, built around its proprietary EM Cloud™ cloud-based central management platform and EM POS™ point-of-sale system. The integrated ecosystem spans back-office management, POS terminals, self-checkout kiosks (EM SCO-E and EM SCO-T), weighing and labelling equipment (Ezi Scale, Ezi Labeller), electronic shelf labels (EM ESL), CCTV, loyalty (Ezi Rewards and its mobile app), digital signage (EM Omnia), supplier invoicing, fuel forecourt compliance (EM Forecourt), and an AI-powered fresh-produce recognition capability delivered through a partnership with Tiliter. The company also distributes a broad catalogue of commercial food and bakery equipment under the GaP Scales, GaP Food Equipment, and GaP Baking Equipment brands.

GaP Solutions monetises through four streams: (i) recurring SaaS subscriptions to EM Cloud and EM POS, billed annually on a quote-based model tied to store count; (ii) one-time hardware sales of POS terminals, self-checkout kiosks, scales, label printers, and commercial food/bakery equipment; (iii) implementation, customisation, and free unlimited training services bundled with deployments; and (iv) trade-qualified technical services and repairs. Its go-to-market is direct sales-led with field-based consultative demos, supplemented by an online webstore for consumables and a channel-partner referral through Metcash that introduces the EM Cloud platform to independent IGA-affiliated grocery retailers across Australia. The customer base is concentrated in independent grocery, multi-store supermarkets, fuel and forecourt retailers, liquor stores, bakeries, delicatessens, butcheries, seafood retailers, and fast-food operators, with named multi-year customers including La Manna and Sons, SUPAEXPRESS, Kaur Group, O2 Supermarkets, Jones Retail Group, Romeo's, and Heartland Market Grocer IGA. The company is founder-led (Director John Goodacre), employs 51–100 people, operates exclusively within Australia across South Australia, New South Wales, Victoria, and Queensland, and shows no disclosed external institutional funding, M&A, or international expansion.

Name

GaP Solutions

Legal name

GaP Solutions Pty Ltd

Website

https://gapsolutions.com.au

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

51–100 employees

Short description

GaP Solutions is an Australian privately-held retail technology company that provides integrated cloud-based POS, back-office management, and commercial food/bakery hardware to independent and multi-store retailers across grocery, supermarket, fuel, liquor, and food-service verticals in Australia.

Ownership category

akta.pro rank

Product category

Retail Point-of-Sale and Back-Office Software

akta.pro primary industry

Retail ERP (Merchandising, POS Back Office) (HDAEAEAD)

Keywords

• Point of sale software
• Retail management software
• Cloud POS systems
• Self-checkout kiosks
• Commercial food equipment

Headquarters

HQ city

Edwardstown

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Supply Chain, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscriptions (EM Cloud™ and EM POS™): SaaS-based recurring subscription revenue from cloud POS software licenses and back-office management systems for single and multi-store retailers.
2. Hardware Sales (POS terminals, scales, labelling, cooking equipment): One-time hardware sales including point-of-sale terminals, weighing and labelling equipment, self-checkout kiosks, commercial food and bakery equipment, and accessories/consumables sold through an online webstore.
3. Professional Services (implementation, training, support): Implementation, customisation, 24/7 support, and free unlimited training services bundled with product deployments.
4. Technical Services and Repairs: Trade-qualified technician services providing repairs, maintenance, and re-certification across all supported equipment brands.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

GaP Solutions sells and supports an integrated cloud-based point-of-sale and back-office retail management platform (EM Cloud™ and EM POS™), add-on software modules for loyalty (Ezi Rewards), supplier invoicing, electronic shelf labels, fresh-food date-check and inventory auto-ordering, AI-enabled self-checkout kiosks, weighing and labelling hardware (Ezi Scale, Ezi Labeller), and a full range of commercial food and bakery equipment to independent Australian retailers and multi-store operators.

Product overview

GaP Solutions offers a comprehensive retail technology ecosystem centered on its EM Cloud™ cloud-based POS and back-office platform with EM POS™ point-of-sale terminals. The product portfolio spans: (1) Core software platform - EM Cloud™ for inventory, pricing, and multi-store management; (2) POS systems - EM POS™ for standard retail and EM Forecourt for fuel retail; (3) Add-on modules - EM CCTV, EM Omnia, EM Invoicing, EM Expiration Date Management, EM ESL (Electronic Shelf Labels), EM Integration, EM Auto Order, and Investment Buy Module; (4) Self-service solutions - EM SCO-E and EM SCO-T self-checkout systems with AI product recognition; (5) Hardware - Ezi Scale, Ezi Labeller, Ezi Ticket, and GaP Scales; (6) Customer engagement - Ezi Rewards loyalty program and Ezi Rewards App; and (7) Commercial equipment division - GaP Scales, GaP Food Equipment, and GaP Baking Equipment for butchers, bakeries, and food service operations. The ecosystem integrates with third-party platforms including Tiliter AI product recognition, Deliverect online ordering, EFTPOS providers, and Silver Chef financing.

Differentiator

Problem solved

Functional benefit

Products and services

• EM Cloud™ retail management platform Cloud-based subscription retail management platform providing up-to-the-minute data filtering, real-time reporting and head-office control for single or multi-store retailers, accessible from any device globally.
• EM POS™ point-of-sale system Point-of-sale system with powerful processors for continuous front-end retail operations and unassisted recovery during network failure, ensuring high uptime and reliability for grocery, fresh food, liquor, fast-food and multi-store retailers.
• Ezi Rewards App (digital loyalty mobile application) Mobile-first digital loyalty application for retailers using EM Cloud POS, enabling customer engagement, points accumulation and rewards redemption through a smartphone app tied into the Ezi Rewards backend.
• EM SCO – E Self Check Out System Self-service checkout kiosk hardware with weighing scales, age-restriction alerts, real-time support and AI-powered fresh produce recognition, fully integrated with EM Cloud.
• EM SCO – T Self Check Out System Touch-enabled self-service checkout kiosk for retail environments, integrated with the EM Cloud platform.
• Ezi Labeller high-speed touchscreen labelling printer High-speed touchscreen label printer integrated with EM POS and Ezi Scale for food prep and packaging, printing barcodes, nutritional panels, allergen information, use-by dates, GS1 barcodes and state-of-origin information.
• Ezi Scale weighing equipment line Weighing scales integrated with EM POS for fresh food retail operations, supporting weight-based pricing, food safety compliance and date management.
• EM Pos Server Dedicated server hardware for EM POS deployments, supporting retail point-of-sale operations.
• EM Pos™ X (Slim Line) POS terminal Compact (slim-line) POS terminal hardware for retail environments, paired with EM POS software.
• EM Pos 360° POS solution All-in-one 360-degree POS hardware solution designed for comprehensive retail management across Australian retailers.
• Ezi Ticket queue management system Queue management system for retail environments that organises customer flow at the point of sale, integrated with EM POS.
• GaP Scales (commercial weighing and labelling equipment) Commercial weighing and labelling equipment product line including label and receipt scales, bench scales, platform scales, price-computing scales and checkweighing scales for fresh food retail and food service.
• GaP Food Equipment Commercial food equipment line including access gates, slicers, food processors, meat processing equipment, rotisserie ovens, standard ovens, ice machines, display fridges and juicers for fresh food and food service retailers.
• GaP Baking Equipment Commercial baking equipment line including ovens, planetary mixers, spiral mixers, bread slicers, depositors, provers and retarders, rounders, moulders, combi kettles, dishwashers and pastry sheeters for bakery retailers.
• GaP NG1 Manual Wrap-Weigh & Label Station Standalone manual wrap-weigh-label station with stainless-steel construction, based on Ezi Scale software, designed for high-speed pre-pack fresh-food operations.
• Technical Services and Repairs Trade-qualified technician services providing repairs, maintenance and re-certification across all supported equipment brands, sold as a paid service to existing retail and food-service customers.

Quantifiable outcome

• Cloud solutions provide 2.1x return on investment compared to on-premise solutions
• +2 more outcomes

Named customers10 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability8 records

Feature12 records

Partnerships

Three partnerships are on record, tiered minor and core.

• UNOX AUSminorGTM or Marketing Partner · 2 August 2024GaP Solutions received the Platinum Dealer Award from UNOX AUS in 2024, recognising excellence as a commercial food and bakery equipment dealer. This award reflects GaP's outstanding performance in sales, service, and customer support for UNOX products in the Australian market.
• TilitercoreTechnology or Integration · 24 March 2022GaP Solutions integrated Tiliter's world-leading AI-powered product recognition technology into its EM Cloud™ POS and self-checkout systems. Tiliter's artificially intelligent cameras automatically recognise fresh produce at self-checkouts and cashier-operated lanes, removing the need for barcode scanning or manual product lookups. The integration launched in Fresh Pantry IGA stores in Bondi and North Sydney, providing a faster, more accurate, and safer shopping experience.
• MetcashcoreChannel Partner/ Reseller/ Distributor · 24 March 2022Metcash, Australia's leading independent grocery wholesaler, partnered with GaP Solutions as its POS provider for Fresh Pantry IGA stores. GaP Solutions was introduced to Metcash through this partnership and subsequently introduced the Tiliter AI identification system to Metcash. Metcash has expressed confidence in promoting the Tiliter/GaP solution to all their independent grocery retail POS partners and retailers.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Loystar: Loyalty and promotions platform purpose-built for Australian independent retail and IGA banners. Adjacent competitor to GaP's Ezi Rewards module and a likely co-integration or substitution risk within the same retailer base.

Direct peers

• Springboard Retail: Cloud POS and retail management platform built for specialty retailers and multi-store operators. Highly comparable product positioning and target customer to GaP's specialty verticals (bakery, butcher, liquor).
• Lightspeed Commerce: Cloud-based point-of-sale and commerce platform serving retail and hospitality SMBs globally, including Australia. Direct overlap with GaP's cloud POS and multi-store back-office offering for independent retailers.
• Hike POS: Cloud retail POS and inventory platform aimed at SMB and multi-store specialty retailers. Comparable in vertical specificity and customer profile to GaP's independent-grocer and specialty-retail focus.
• EPOS Now: Cloud-based POS with integrated hardware targeting retail and hospitality SMBs. Closely comparable product model and customer segment to GaP's EM Cloud/EM POS offering for independent retailers.

Broad incumbents

• Toast: US-listed cloud POS platform focused on restaurants and foodservice, with growing APAC ambitions. Competes with GaP in the fast-food and bakery/delica segments and as a broader enterprise POS incumbent.
• NCR Voyix: Enterprise retail POS, back-office, and self-checkout vendor for chain retailers and fuel/forecourt operators globally. Overlaps with GaP's forecourt compliance and multi-store retail management capabilities at the enterprise end of the market.
• Block (Square): Integrated payments, POS hardware and software stack for SMBs worldwide. Comparable to GaP's all-in-one software-plus-hardware go-to-market and SMB independent-retailer focus, but at vastly greater scale.
• Zettle (PayPal): PayPal-owned payments and POS hardware/software bundle for SMB merchants globally. Overlaps with GaP's combined POS-plus-hardware play at the smaller end of the Australian independent market.

Regional players

• Impos (part of Lightspeed): Australian-origin hospitality and retail POS platform now part of Lightspeed, focused on ANZ hospitality and specialty retail. Comparable to GaP in Australian geography and verticalized SMB POS, with a stronger foodservice tilt.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/GaPSolutionsAus
• LinkedInlinkedin.com/company/gap-solutions
• Facebookfacebook.com/gapsolutions
• Instagraminstagram.com/gapsolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GaP Solutions