What Ictivity does

Ictivity is a privately held Dutch IT service provider founded in 1998 and headquartered in Eindhoven, Netherlands. The company delivers managed IT services, digital workplace solutions, IT security, connectivity, cloud services, and structured IT adoption and productivity programs to approximately 250 mid-market and enterprise customers across the Netherlands, with healthcare (Savant Zorg, PSW, RIBW Nijmegen, GGD Brabant & Gelderland) as its primary vertical, alongside government, education, manufacturing, and housing corporations.

The company's technical core is the proprietary Omnia digital workplace portal, which provides single sign-on, personalized content, live tiles, and micro-apps across devices. Supporting platforms include the eCoach digital coaching service, the KennisHub learning portal, and the WithSecure Elements Exposure Management security stack. Ictivity holds ISO 27001 and NEN 7510 certifications, is one of only two Veeam Accredited Service Partners (VASP) in the Netherlands, and operates subsidiary 4IP Solutions for managed networking, WiFi, and firewall services covering 22,100 workplaces and 4,075 access points. Recent product investment has shifted toward vertical AI applications for healthcare, including AI-assisted documentation, voice-controlled reporting, anomaly detection, and smart scheduling.

Ictivity's revenue model combines recurring monthly managed services subscriptions with project-based professional services for Microsoft 365 deployments and adoption programs. Distribution is sales-led through named account managers and sales consultants, supplemented by co-marketing with Microsoft and referrals through Veeam and Uniserver partnerships. Pricing is custom and quote-based, with no publicly disclosed tiers. The go-to-market emphasizes long-term partnerships and a 'Human Based Computing' philosophy positioning user experience alongside technical implementation. The company employs approximately 170 people (stated 'Ictivians'), has a 9.1/10 eCoach customer rating and a Giarte Fanscore of 88, and claims 30,000 employees made digitally literate through 75 completed adoption projects.

Name

Ictivity

Legal name

Ictivity

Website

https://ictivity.nl

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

51–100 employees

Short description

Ictivity is a Dutch managed IT services and digital workplace provider founded in 1998, headquartered in Eindhoven, serving ~250 mid-market and enterprise customers across healthcare, government, education, and manufacturing with proprietary Omnia portal, managed services, and vertical AI applications.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Software Publishers (5132)

SIC

Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Infrastructure Outsourcing (IO) (BPAEAMAB)

akta.pro secondary industries

Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC), Application Outsourcing (AO) (BPAEAMAA), Infrastructure, Networking & Systems Administration Training (BPAEANAJ)

Keywords

• Managed IT services
• Digital workplace solutions
• IT adoption programs
• Managed network connectivity
• IT security services

Headquarters

HQ city

Eindhoven

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services: Full outsourcing of IT environment including infrastructure, support, and monitoring. Offered as monthly subscription with flexible scaling based on organization size and needs. Includes ServiceDesk, 24/7 support, and third-line specialist support.
2. IT Adoption & Productivity Programs: Structured programs to help employees adopt new technologies, including training, e-learning, floorwalker support, and ongoing coaching through eCoach platform. One-time implementation with ongoing support components.
3. ASK - Periodic IT Support: Flexible advisory and consulting service for organizations that maintain internal IT but need supplemental expertise. Includes periodic consulting visits, analysis, advice, proactive updates, and 4-hour onsite emergency coverage.
4. Microsoft 365 Services: Implementation, configuration, migration, and ongoing management of Microsoft 365 environments including Teams, SharePoint, and Copilot training.
5. Managed Connectivity (via 4IP Solutions): Network infrastructure services including Managed Networking, Managed Wifi, Managed Firewall, and Networking as a Service. Provided through subsidiary 4IP Solutions.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Ictivity delivers managed IT services, digital workplace solutions, and IT adoption programs for mid-market and enterprise organizations in the Netherlands. Its offerings span full IT outsourcing, Microsoft 365 implementation and management, network connectivity (via subsidiary 4IP Solutions), security and firewall management, and proprietary digital workplace platforms (Omnia Portal, eCoach, KennisHub) augmented by private AI solutions tailored for healthcare.

Product overview

Ictivity is an IT service provider offering a unified digital workplace platform (Omnia) complemented by managed IT services, security solutions, AI capabilities, and training programs. The core Omnia Portal serves as the central digital work environment with single sign-on, personalized content, and integrations with Microsoft 365. Supporting services include managed services (devices, connectivity, cloud), IT security (firewall, WiFi, networking, exposure management), IT adoption programs with eCoach and KennisHub, AI solutions including private AI and Copilot integration, and comprehensive training offerings. Additional services include ASK for periodic IT advisory support and detachment of IT professionals. The company operates primarily in healthcare, government, education, and industry sectors in the Netherlands.

Differentiator

Problem solved

Functional benefit

Brands

• Omnia: Digital workplace portal platform providing centralized work environment with single sign-on, applications access, and personalized content delivery
• ASK
• KennisHub
• eCoach
• 4IP Solutions

Products and services

• Omnia Portal Proprietary digital workplace platform providing a central hub for all applications, information, and communication. Features single sign-on, multi-factor authentication, live tiles, micro-apps, and personalized content based on user role and context. Used by 16,000 users across Ictivity customer base.
• Managed Services Comprehensive IT management including infrastructure, support, cloud services, and business continuity. Covers managed devices, connectivity, firewalls, networking, and multi-cloud solutions (Azure and NL Cloud). Offered as monthly subscription with flexible scaling.
• IT Security Security services including managed firewall, managed WiFi, managed networking, and proactive exposure management using WithSecure Elements to protect against cyber threats.
• IT Adoptie & Productiviteit (IT Adoption & Productivity) IT adoption and productivity program designed to improve digital skills of employees through interactive learning methods, enabling efficient use of new technologies with confidence. Includes training, e-learning, floorwalker support, and ongoing coaching.
• AI Oplossingen (AI Solutions) Private AI solutions as work accelerators for organizations, including AI-assisted documentation, pattern analysis, and integration with Microsoft Copilot for enhanced productivity.
• Connectivity Network infrastructure services provided through 4IP Solutions subsidiary, including managed networking, networking as a service, managed WiFi, and managed firewall solutions.
• IT Trainingen (IT Training) Training programs including IT adoption training, Microsoft 365 training, Copilot training, cybersecurity training, and NIS2 training for management. Features classroom, virtual, and individual guided learning options.
• ASK (Advies, Sparring, Kennis) Periodic IT support service providing advisory, sparring, and knowledge on demand for organizations with internal IT. Includes access to ServiceCenter, experienced consultants, security alerts, and 4-hour onsite emergency coverage.
• Detachering (IT Staffing) Temporary IT professional support services for organizations needing additional expertise or capacity on a project basis.
• Werkversnellers in de Zorg (Healthcare Work Accelerators) Work accelerator solutions for healthcare including easy documentation, smart analysis, language-accessible care, smart scheduling, quick answer access, and colleague finder functionality. Won the 5 Minuten voor Zorg Award in 2026.
• Microsoft 365 Diensten (Microsoft 365 Services) Comprehensive Microsoft 365 support including functional, technical, and management support, inspiration sessions, policy workshops, and adoption programs.
• Managed Firewall Firewall management and security service that maintains network security at a high level and minimizes the chance of intrusions through proactive monitoring and configuration.
• Managed WiFi Wireless network management service providing stable, fast, and secure WiFi coverage based on thorough analysis and design matching specific requirements.
• Managed Networking Network management service providing 24/7 monitoring with proactive intervention on any irregularities, ensuring stable and secure network infrastructure.

Quantifiable outcome

• Employees save 91+ hours per year by reducing IT-related problems
• +4 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability11 records

Feature5 records

Partnerships

Five partnerships are on record, tiered minor and core.

• FireXminorImplementation/ SI/ Consulting Partner · 6 April 2020Ictivity led the cloud migration for FireX, transitioning from on-premise components to Microsoft Office 365. Ictivity is responsible for managing the renewed environment for the next three years. FireX is a leading player in fire safety, working with sister companies Fire Technology and FireSafe.
• UniservercoreTechnology or IntegrationUniserver and Ictivity have partnered for years to bring organizations to the cloud. Uniserver specializes in business-critical cloud infrastructure services while Ictivity provides highly skilled personnel for migration, installation projects, and subsequent management. The partnership enables excellent cloud services with full end-customer outsourcing on IT.
• VeeamcoreTechnology or IntegrationIctivity is a Veeam Accredited Service Partner (VASP), one of only two VASP partners in the Netherlands and the only partner certified to provide advisory services and support for both VMware vSphere and Microsoft Hyper-V platforms. The partnership enables Ictivity to deliver backup and disaster recovery solutions with 15-minute Recovery Time and Point Objectives (RTPO) for all applications and data.
• 4IP SolutionscoreTechnology or Integration4IP Solutions is a subsidiary of Ictivity specializing in network infrastructure services. They provide advice and managed services for wired LAN, WiFi, datacenter networks, and WAN connectivity. The subsidiary enables Ictivity to offer comprehensive connectivity solutions as part of their managed services portfolio.
• NCSCminorOthersIctivity monitors security notifications from NCSC (National Cyber Security Centre) and communicates critical security alerts to ASK customers, providing proactive threat intelligence and response guidance.

Scale indicators11 records

Recent moves2 records

Expansion highlights5 records

Broad incumbents

• KPN: Dutch incumbent telecom and ICT provider offering managed services, connectivity, security, and workplace solutions to Dutch enterprise and public sector. Overlaps with Ictivity on managed networking (via 4IP), managed security, and digital workplace, but competes from a much larger connectivity and infrastructure base.
• Computacenter: European IT infrastructure provider with significant operations in the Netherlands, delivering managed services, workplace, and security across enterprise and public sector. Comparable to Ictivity in managed services and Microsoft-centric delivery, but operates at a much larger scale and broader geographic footprint.
• Sopra Steria: European IT services group with established Dutch operations delivering managed services, digital workplace, and sector solutions (including public sector and healthcare). Comparable to Ictivity in delivery model and target verticals, with the resources of a multi-country European incumbent.
• Capgemini: Global IT services and consulting firm with a sizeable Netherlands practice covering managed services, cloud, and digital workplace for enterprise and public sector. Comparable to Ictivity in healthcare/government pursuits and Microsoft delivery, though competing at materially larger enterprise scale.

Regional players

• Proximus (Proximus NXT): Belgian incumbent telecom and IT services provider expanding into the Netherlands through Proximus NXT, offering managed services, workplace, and security to Benelux enterprise. Comparable to Ictivity in delivery model and managed-services focus, but primarily serves Belgium with selective Dutch footprint.

Direct peers

• Your.Cloud: Dutch managed cloud and IT services provider targeting SMB and mid-market in the Netherlands with Microsoft 365, Azure, and managed workplace offerings. Comparable to Ictivity in Dutch mid-market positioning and Microsoft-centric managed services portfolio, though operating in a smaller customer segment.
• Cegeka: Belgian-headquartered IT services group with a large Dutch footprint, offering managed services, cloud, and application services to mid-market and enterprise. Comparable to Ictivity in target customer profile, Microsoft-centric delivery, and Dutch/Benelux healthcare and public-sector focus, though at materially larger scale.
• OGD: Dutch IT services and detachering specialist offering managed services, Microsoft 365 implementation, and IT staffing to Dutch mid-market and enterprise. Closely comparable to Ictivity in size, Dutch mid-market focus, and Microsoft-centric delivery model.
• CGI Netherlands (formerly Ordina): Dutch IT services and consulting firm (acquired by CGI in 2023) with deep healthcare and government client base in the Netherlands. Highly comparable to Ictivity in target verticals, Microsoft delivery model, and digital workplace/managed services portfolio, with the backing of a global IT services parent.
• Conclusion: Dutch IT services group (~2,500+ consultants) with practices in managed services, cloud, workplace, and IT security. Comparable to Ictivity in Dutch mid-market focus and Microsoft/managed-services delivery, though operating as a multi-brand federation rather than a single-entity MSP.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/Ictivitygroep
• Facebookfacebook.com/ictivity
• LinkedInlinkedin.com/company/ictivity

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ictivity