CallPro
CallPro is a Mongolia-headquartered cloud communications platform providing omnichannel voice, messaging, social media management, and AI-powered automation to over 4,000 organizations across Central Asia and North America.
- Company typePrivate
- Founded2014
- HeadquartersUlaanbaatar, Mongolia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What CallPro does
CallPro LLC is a Mongolia-headquartered cloud communications company operating an omnichannel customer communication platform for businesses. Founded in 2009 and operating in the communications sector since 2014, the company serves over 4,000 organizations across Mongolia, Kyrgyzstan, Singapore, and the United States, with physical offices in Ulaanbaatar, Bishkek, and Arlington, Virginia. The platform unifies four core products — CallPro Voice (call routing, IVR, recording), CallPro Text (multi-channel messaging), CallPro Teams (internal collaboration), and CallPro Social (social media channel management across Facebook, Instagram, WhatsApp, Viber, Telegram, LINE) — supplemented by add-on modules including CallPro AI (chatbot, speech-to-text, sentiment analysis), CallPro Agent (outsourced call center operators), CallPro SDK (web/app integration), and Viber Business Messages. The company holds ISO/IEC 27001:2022 certification for information security management and supports integrations with CRM systems.
CallPro generates revenue primarily through subscription-based platform services for its Voice, Text, Teams, and Social modules, supplemented by professional services revenue from operator outsourcing (CallPro Agent), licensed SDK integrations, and tiered professional training priced between 300,000-500,000 Mongolian Tugrik per session. The go-to-market is hybrid: enterprise clients are served via consultative direct sales with advisor consultations across multiple country offices, while SMB and self-serve customers access the platform through a console at console.callpro.mn. Distribution also leverages the Viber partnership as a channel/reseller relationship. Customer segments span ten verticals including retail, banking, healthcare, education, logistics, insurance, government, real estate, hospitality, and startups, with tiered offerings for teams of up to 10, 10-30, and 30+ employees. Named customers include Development Bank of Mongolia, CU Mongolia, Emart, Cloud Nine Department Store, Barloworld Mongolia, and Airlink.
The business operates as a privately held LLC structured as КоллПро ХХК, with no disclosed venture capital or private equity investment and no reported funding rounds. The company is founder/management-owned based on its LLC structure and absence of external investor signals. The firm's strategic posture is that of a regional communications platform expanding from its Mongolia base into Central Asia and North America, with product evolution emphasizing AI-powered automation and embedded integration capabilities.
CallPro firmographics
Firmographics- Name
- CallPro
- Legal name
- КоллПро ХХК (CallPro LLC)
- Website
- https://callpro.mn
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- CallPro is a Mongolia-headquartered cloud communications platform providing omnichannel voice, messaging, social media management, and AI-powered automation to over 4,000 organizations across Central Asia and North America.
- Ownership category
- akta.pro rank
CallPro industry classification
Industry- Product category
- Cloud Communications Platform (UCaaS/CPaaS)
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422), Telecommunications (517)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Prepackaged Software (7372), Telegraph & Other Message Communications (4822)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Cloud PBX & Hosted Telephony (HDAIAHAB), Messaging APIs, CPaaS & Programmable Communications (BPAMACAL), Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)
Keywords
Where CallPro is headquartered
LocationHeadquarters
- HQ city
- Ulaanbaatar
- HQ country
- Mongolia
- HQ region
- Asia
Offices3 records
Markets served
CallPro business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Others
Revenue model
- Platform Subscription Services: Omnichannel communication platform services including Voice, Text, Teams, and Social modules. Likely subscription-based pricing model.
- Professional Training Services: Professional training services for organizations covering call center operations, stress management, scheduling, workplace communication, and management behavior. Tiered pricing based on participant count.
- SDK and Integration Services: Software development kit for integrating call and messaging capabilities into websites and applications.
- Agent Outsourcing: Operator outsourcing service CallPro Agent handles outbound calls on behalf of clients.
- Viber Business Services: Viber messaging and advertising integration services including Business Messages and Viber Ads.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | One time/ perpetual license | Training for up to 15 participants |
| Unit Pricing | One time/ perpetual license | Training for 16-30 participants |
| Unit Pricing | One time/ perpetual license | Training for 31-45 participants |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
CallPro product offering
Product offeringCore offering
CallPro provides a cloud-based omnichannel business communication platform that unifies voice (call routing, IVR, recording), messaging (SMS, mass and automated messaging), team collaboration (virtual numbers, meeting rooms, internal chat), and social media channel management (Facebook, Instagram, Viber, WhatsApp, Telegram, LINE) into a single console. The offering is augmented by CallPro AI for chatbot and speech-to-text automation, CallPro Agent for outsourced operator calling, CallPro SDK for website/app integration, and Viber Business Messages/Ads as a messaging channel partner. Services are bundled and sold as modular cloud subscriptions to organizations across Mongolia, Kyrgyzstan, Singapore, and the USA.
Product overview
CallPro is a cloud-based omnichannel business communication platform offering a unified platform with multiple integrated products. The core platform consists of CallPro Voice (call management), CallPro Text (messaging), CallPro Teams (internal collaboration), and CallPro Social (social media management). These are supplemented by add-on modules including CallPro AI (chatbot and automation), CallPro Agent (outsourced call center), CallPro SDK (integration toolkit), and Viber Business Messages. The platform is designed for businesses of all sizes across industries including retail, government, education, healthcare, fintech, and logistics, with solutions categorized by company size (up to 10, 10-30, and 30+ employees).
Differentiator
Problem solved
Functional benefit
Brands
- CallPro Voice: Business call management and routing service with IVR, call distribution, recording, and reporting features.
- CallPro Text
- CallPro Teams
- CallPro Social
- CallPro AI
- CallPro Agent
- CallPro SDK
- Panel.mn
Products and services
- CallPro Voice Business call management service that lets organizations handle customer calls efficiently through brand phone numbers, call distribution, IVR auto-attendants, business-hours configuration, call recording, and detailed reporting. For organizations needing call center/voice telephony capabilities with automation.
- CallPro Text Multi-channel messaging service for sending and receiving text information including bulk and automated messages, with API integration and operator evaluation metrics. For organizations running mass notification, OTP, or marketing message campaigns.
- CallPro Teams Internal communication and collaboration service providing employees with virtual phone numbers, unlimited calling and messaging, meeting rooms, and internal chat. For business teams needing unified internal communications.
- CallPro Social Social media channel management service enabling management of all organizational social media accounts (Facebook chat and comments, Instagram, plus messaging app integration) from a single platform. For organizations with social media customer engagement workloads.
- CallPro AI AI-powered customer service automation including chatbot functionality that understands conversations in real time, plus speech-to-text conversion for analysis and call categorization. For organizations seeking automated 24/7 customer interaction and intelligent call routing.
- CallPro Agent Operator outsourcing service that supplies professional call center agents to handle outbound customer communications on behalf of organizations, including collections and telemarketing activities. For organizations outsourcing outbound calling operations.
- CallPro SDK Software development kit enabling integration of call and click-to-call functionality into client websites and applications, allowing customers to make and receive calls directly through digital platforms. For development teams embedding voice/messaging into their own products.
- Viber Business Messages Rich messaging service via Viber providing branded business profiles, promotional campaigns, transactional notifications, OTP verification, and interactive messages with images, videos, and call-to-action buttons. For organizations using Viber as a primary customer messaging channel.
- CallPro Corporate Training Services Professional training services for organizations covering call center operations, stress management, scheduling, workplace communication, and management behavior, with tiered pricing by participant count (300,000₮ up to 15 people, 400,000₮ for 16–30, 500,000₮ for 31–45, excluding VAT), delivered in-person or online. For organizations seeking workforce training in customer service and management skills.
Companies that use CallPro
Customer profileNamed customers17 records
Segments12 records
Ideal customer profiles6 records
CallPro technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability7 records
Feature8 records
CallPro partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- VibercoreViber business messaging integration partner providing Business Messages and Viber Ads capabilities. Enables rich media messaging with images, videos, CTA buttons, and interactive features for customer communication.
Scale indicators17 records
Recent moves7 records
Expansion highlights6 records
CallPro competitors and assessment
Company assessmentDirect peers
- Bandwidth: CPaaS and communications platform offering voice, messaging, and 911 APIs for enterprises. Comparable to CallPro Voice/Text from a programmable communications angle and similar mid-market positioning.
- Infobip: Global CPaaS with strong emerging-market and omnichannel messaging focus (SMS, WhatsApp, Viber, Messenger, in-app). Directly comparable to CallPro Text/Social product layer and similarly targets enterprises needing multi-channel engagement.
- Twilio: Global CPaaS leader offering programmable voice, messaging, and email APIs plus Segment customer engagement. Direct overlap with CallPro's Text API, Voice and SDK offerings across enterprise customers.
- MessageBird (Bird): Omnichannel CPaaS (SMS, WhatsApp, email, voice, push) with Flow Builder and AI agents. Closely comparable omnichannel platform approach and similar customer segment targeting as CallPro.
- Plivo: Cloud communications platform offering SMS, voice APIs and CPaaS with notable APAC and emerging-market coverage. Comparable in scale, product scope, and channel-partner-led GTM to CallPro.
- Sinch: Global CPaaS combining messaging, voice, and conversational AI with strong emerging-market carrier relationships. Directly comparable to CallPro's Voice + Text + AI bundle and serves overlapping enterprise customer profiles.
Broad incumbents
- Vonage: UCaaS and CPaaS provider (now part of Ericsson) offering enterprise voice, messaging, contact center, and APIs. Overlaps CallPro Voice/Teams but at much larger scale and broader portfolio.
- 8x8: Cloud UCaaS and CCaaS vendor combining voice, video, contact center, and APIs. Competes with CallPro Voice/Teams for enterprise communications but also covers workforce engagement management.
- Five9: Cloud contact center as a service (CCaaS) leader with AI-driven automation. Direct capability overlap with CallPro Voice, AI and Agent BPO, but at significantly larger scale and enterprise focus.
- Genesys: Large enterprise CCaaS and customer experience platform with omnichannel routing, AI, and workforce engagement. Comparable in customer-engagement focus to CallPro but targeting larger global enterprise accounts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
CallPro social profiles
Digital presenceCallPro compliance and trust
Trust signalCompliance1 record
CallPro financial estimates
Financial estimateRevenue estimate
Valuation estimate
CallPro leadership team
Management profileNumber of profiles
Profiles1 record
CallPro funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CallPro M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CallPro
What does CallPro do?
CallPro provides a cloud-based omnichannel business communication platform that unifies voice (call routing, IVR, recording), messaging (SMS, mass and automated messaging), team collaboration (virtual numbers, meeting rooms, internal chat), and social media channel management (Facebook, Instagram, Viber, WhatsApp, Telegram, LINE) into a single console. The offering is augmented by CallPro AI for chatbot and speech-to-text automation, CallPro Agent for outsourced operator calling, CallPro SDK for website/app integration, and Viber Business Messages/Ads as a messaging channel partner. Services are bundled and sold as modular cloud subscriptions to organizations across Mongolia, Kyrgyzstan, Singapore, and the USA.
Is CallPro a public or private company?
CallPro is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CallPro founded?
CallPro was founded in 2014. It employs 11 to 50 people.
Where is CallPro based?
CallPro is headquartered in Ulaanbaatar, Mongolia, in the Asia region.
How does CallPro make money?
Five revenue lines are on record. Platform Subscription Services are the primary driver. The others are professional Training Services, SDK and Integration Services, agent Outsourcing and viber Business Services.
Who are CallPro's main competitors?
Direct peers on record are Bandwidth, Infobip, Twilio, MessageBird (Bird), Plivo and Sinch. Broad incumbents are Vonage, 8x8, Five9 and Genesys.
Does CallPro have an API?
Yes. CallPro provides API integration capabilities for connecting its messaging and communication services with other systems. The company offers an SDK (CallPro SDK) that enables organizations to integrate call and messaging functionality into their own websites and applications. CallPro Text API integration allows automated messaging workflows with various systems and programs. The API supports integration with the company's core platform for sending messages, managing communications, and automating customer interactions. Developer documentation is at console.callpro.mn.
What industry is CallPro in?
CallPro's product category is Cloud Communications Platform (UCaaS/CPaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 561422 and its SIC code is 4813.