What Grupo Sermicro does

Grupo Sermicro is a Madrid-headquartered ICT integration and managed services company founded in 1985, operating as a private subsidiary within the VINCI Group (via ImesAPI/COBRA Gestión de Infraestructuras). The group is constituted by five wholly-owned operating companies — Sermicro (parent integrator), Albatros Logistic (specialized logistics with 9 centers, 15,000 m² and 14,000 pallets capacity), Dimática Software Development (multiplatform .NET/Java/PHP/Angular), DINSA (digital transformation), and IMADI (security systems installation) — collectively delivering a comprehensive portfolio spanning cybersecurity (CYSE/CiberSoc with ENS highest-level certification), cloud solutions (AWS/Azure/GCP), unified communications, software development, systems integration, AI services, document management/ECM, smart city/IoT, electric mobility (Plug4car), and workplace outsourcing.

The company serves enterprise and public-sector clients across banking, healthcare, retail, telecommunications, transportation, and government verticals, with a documented customer base exceeding 1,000 organizations. Named marquee clients include Samsung Iberia (5 million terminals served), El Corte Inglés, AENA, Roche, Prosegur, Securitas Direct, EVO Bank, Metro de Madrid, Agencia Tributaria (AEAT), and CNMV. Service delivery is anchored in four in-house service centers (CSR remote service center, ESC European Screening Center, 24/7 multilingual Service Desk, and SOC Security Operations Center) located across 12+ Spanish and Portuguese cities, with international presence spanning 50+ countries and physical operations in 10 markets including Spain, Portugal, Mexico, and Panama.

The business model is B2B enterprise services sold through direct field sales with quote-based pricing, generating €105 million in annual business volume per the corporate website. With 1,800–2,400+ employees and 35+ years of operating history, Grupo Sermicro derives revenue from managed services contracts, professional services (deployment, maintenance, outsourcing), software licensing (ECM/document management), and recurring cybersecurity subscriptions, supported by partnerships with all major technology vendors (Microsoft, Cisco, IBM, Dell, HP, AWS, Google Cloud, VMware, Citrix, RedHat).

Name

Grupo Sermicro

Legal name

SUMINISTROS, IMPORTACIONES Y MANTENIMIENTOS ELECTRÓNICOS, S.A.

Website

https://gruposermicro.com

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Grupo Sermicro is a Madrid-based ICT integrator serving enterprise and public-sector clients with managed services, cybersecurity, cloud, communications, AI, and logistics solutions, operating 5 subsidiaries under the VINCI Group with €105M annual volume.

Ownership category

akta.pro rank

Product category

IT Services and ICT Integration

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Management Services (8741)

akta.pro primary industry

Security Operations Center (SOC) as a Service (BPAEADAB)

akta.pro secondary industries

Managed Detection & Response (MDR) & SOC Services (HDADAGAG), Cybersecurity Operations Outsourcing (SOC / SecOps) (BPAEAMAG), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Single Sign-On (SSO) & Federation (BPAMAEAF)

Keywords

• ICT integration services
• Managed cybersecurity
• Cloud infrastructure services
• IT outsourcing
• Systems integration

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices15 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. ICT Integration and Managed Services: Core revenue from integrating and managing IT and communications solutions for enterprise clients across multiple sectors. Services include outsourcing, deployment, maintenance, and support.
2. Software Development: Custom software development and maintenance services across multiple platforms (.NET, Java, PHP, Angular, CMS) through Dimática subsidiary.
3. Cybersecurity Services: Managed security services through CYSE division including SOC operations, threat monitoring, SIEM, and security consulting.
4. Logistics Services: Integrated logistics operations for IT, electronics, and telecommunications sectors through Albatros Logistic, transforming fixed costs to variable costs.
5. Document Management: ECM solutions including software licensing, implementation, and process automation services.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Grupo Sermicro is a Spanish ICT integrator that delivers end-to-end information and communication technology solutions to enterprise and public-sector clients across banking, healthcare, retail, telecommunications, and government. The offering spans managed services (service desk, ESC repair centers, SOC), cybersecurity, cloud, AI, document management, unified communications, software development, deployment and maintenance, workplace outsourcing, and specialized logistics for IT/electronics.

Product overview

Grupo Sermicro is an IT integrator providing a comprehensive portfolio of technology solutions and services across multiple domains. The company operates as a platform of integrated services including Cybersecurity (CYSE), Cloud Solutions, Software Development, Systems, Communications, Digital Transformation, Deployment and Maintenance, Document Management, Artificial Intelligence, Logistics, and Outsourcing. Key branded products include Visual Presencia Cloud for time and attendance management, CiberSoc for managed cybersecurity services, Plug4car for electric vehicle charging, WorkCloud for wage gap compliance, and iD-Entidad for digital identity. The company is comprised of five subsidiaries: Albatros Logistic (logistics), Dimática Software Development (software), Dinsa (IT development), Sermicro (TI integration), and IMADI (security systems). Services are delivered through specialized centers including CSR (Remote Service Center), ESC (European Screening Center), Service Desk, and SOC (Security Operations Center).

Differentiator

Problem solved

Functional benefit

Brands

• Plug4car: Complete electric mobility solution consisting of intelligent management platform for electric vehicle charging points, mobile apps, physical charging points and complementary services
• Visual Presencia Cloud
• WorkCloud
• NextMarketOne
• iD-Entidad

Products and services

• Visual Presencia Cloud Cloud-based time and attendance management solution for human resources that provides real-time access from any location, integration with HR and payroll systems, and advanced analytics for productivity insights. For enterprise HR and operations teams.
• CYSE / CiberSoc Managed Cybersecurity Managed cybersecurity services built on a 24/7 Security Operations Center (SOC), including threat monitoring, SIEM correlation, SOC control panels, and Cybersecurity Scorecards for enterprise and public-sector clients.
• WorkCloud Solution that helps organizations comply with wage gap employment legislation and salary transparency requirements through simplified reporting and data management. Targeted at HR and compliance teams in Spain.
• Plug4car Electric Mobility Solution End-to-end electric vehicle charging solution consisting of an intelligent management platform for charging points, mobile applications, physical charging hardware, and complementary services. For enterprises, banks, and retailers deploying EV infrastructure.
• iD-Entidad Sovereign Digital Identity Sovereign digital identity solution that enables secure entity identification, verification, and authentication for digital transactions. For organizations requiring trusted identity assurance.
• Cloud Solutions Cloud consultancy and project services including infrastructure, PaaS, storage, and database solutions across AWS, Azure, and Google Cloud, tailored to enterprise business needs.
• Unified Communications Communications integration, optimization, and evolution services delivered with a certified technical team in alliance with Cisco, Avaya, and NFON, providing turnkey solutions and digitalization plans.
• Systems Services IT systems solutions building efficient and secure environments with fast, reliable access to information management, including consulting, design, planning, testing, implementation, and managed services across server, storage, and infrastructure stacks.
• Software Development (Dimática) Integral software development and maintenance in multiplatform environments using Microsoft .NET, Java, PHP, Angular, CMS, and enterprise solutions including Kofax, OnBase, and Libnova. Delivered through Dimática subsidiary.
• Artificial Intelligence Services AI services using TensorFlow, Machine Learning Engine, and custom models for image analysis, voice recognition in up to 110 languages, natural language processing, predictive analytics, and computer vision (including Lidar and bacteria classification).
• Deployment and Maintenance Services Field deployment, installation, renewal, and maintenance of computer and communications equipment across Spain, maximizing infrastructure availability for enterprise and public-sector clients.
• Outsourcing / Workplace Management Technological outsourcing and workplace management projects allowing clients to focus on business strategy, eliminating non-essential activities with strategic orientation, cost reduction, and flexibility of ICT systems.
• Service Centers (CSR, ESC, Service Desk, SOC) Network of integrated service centers providing unified remote services (CSR), European Screening Center for component-level repair (ESC), 24/7 multi-language Service Desk, and Security Operations Center (SOC) across 12+ Spain/Portugal locations.
• Document Management / ECM Solutions Enterprise Content Management solutions including document capture, electronic signature, digital preservation, and process automation based on Kofax, OnBase, and Libnova platforms.
• Digital Transformation Services End-to-end digital transformation services helping organizations rebuild processes through specialized solutions in productivity, automation, mobility, and innovation.
• Digital Signage Solutions Complete digital signage integration services covering display hardware, content management, and network deployment to improve brand projection and customer experience for retail and enterprise environments.
• Albatros Logistic Services Integral logistics operator specialized in IT, electronics, and telecommunications with 9 logistics centers (15,000 m2 / 14,000 pallets), high-value goods security zones, integrated laboratories, and GPS-tracked distribution fleet.
• IMADI Security Systems Installation, maintenance, and component-level repair of intrusion alarm security systems for residential and SME customers with official homologation.
• DINSA Digital Transformation Solutions

Quantifiable outcome

• 105 M€ annual business volume
• +4 more outcomes

Named customers30 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration45 records

AI capability11 records

Feature9 records

Partnerships

25 partnerships are on record, tiered core, major, minor and flagship.

• MicrosoftcoreTechnology or IntegrationMicrosoft partner status for enterprise software, cloud solutions (Azure), productivity tools, and systems management. Collaboration on Office 365, G Suite, SCCM, and Microsoft technologies.
• CiscocoreTechnology or IntegrationCisco partner for networking equipment, unified communications, and security solutions. Network infrastructure and collaboration technology integration.
• AvayamajorTechnology or IntegrationAvaya partner for contact center and unified communications solutions.
• CitrixmajorTechnology or IntegrationCitrix partner for virtualization, remote desktop, and workspace solutions.
• HPmajorTechnology or IntegrationHP partner for hardware including PCs, printers, and enterprise solutions.
• SamsungmajorTechnology or IntegrationSamsung partner for mobile devices, displays, and technology distribution. Major logistics partner for Iberia operations.
• DellmajorTechnology or IntegrationDell partner for enterprise hardware, servers, storage, and solutions.
• HuaweimajorTechnology or IntegrationHuawei partner for networking equipment and communications technology.
• IBMmajorTechnology or IntegrationIBM partner for enterprise systems, software, and technology solutions.
• VMwaremajorTechnology or IntegrationVMware partner for virtualization, cloud infrastructure, and enterprise mobility solutions.
• RedHatmajorTechnology or IntegrationRedHat partner for open source enterprise solutions and Linux technologies.
• LenovomajorTechnology or IntegrationLenovo partner for PC hardware and enterprise solutions.
• AWScoreTechnology or IntegrationAmazon Web Services partner for cloud solutions, infrastructure, and managed services.
• Google CloudcoreTechnology or IntegrationGoogle Cloud partner for cloud solutions, productivity tools, and analytics.
• Microsoft AzurecoreTechnology or IntegrationAzure partner for cloud infrastructure, platform services, and enterprise solutions.
• NFONmajorTechnology or IntegrationNFON Premium Partner for unified communications and cloud telephone solutions.
• OnBasemajorTechnology or IntegrationOnBase partner for enterprise content management (ECM) and document management solutions.
• KofaxmajorTechnology or IntegrationKofax partner for document capture, process automation, and ECM solutions.
• LibnovamajorTechnology or IntegrationLibnova partner for digital preservation and electronic document management solutions.
• VeeammajorTechnology or IntegrationVeeam partner for backup, disaster recovery, and data management solutions.
• ArcservemajorTechnology or IntegrationArcserve partner for data protection and backup solutions.
• Extreme NetworksmajorTechnology or IntegrationExtreme Networks partner for network switching and wireless solutions.
• Quirón PrevenciónminorGTM or Marketing PartnerCollaboration agreement for commercialization of WorkCloud Solution for wage gap employment law compliance.
• VINCI GroupflagshipOthersParent company providing corporate governance, ethics standards (VINCI principles), compliance frameworks, and group policies including Code of Ethics, Anti-Corruption Code, Human Rights Guide, and environmental guidelines.
• ImesAPI GroupflagshipOthersIntermediate parent group structure for Grupo Sermicro.

Scale indicators10 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Accenture: Accenture operates a large Spanish practice with comprehensive IT outsourcing, systems integration, and cybersecurity services targeting the same enterprise and public-sector buyers as Grupo Sermicro. It competes on large multi-year managed services and transformation deals where its global scale advantages matter.
• Capgemini: Capgemini is a global IT services leader with a sizeable Spanish operation covering cloud, cybersecurity, engineering, and managed services. It competes with Grupo Sermicro for large enterprise and government contracts, particularly those requiring multi-country delivery capability.
• DXC Technology: DXC Technology is a global IT services provider with established Spanish operations covering managed infrastructure, workplace services, and cybersecurity. It directly overlaps Grupo Sermicro's core IT outsourcing and managed services lines for enterprise and government clients.
• T-Systems: T-Systems (Deutsche Telekom subsidiary) provides IT services and systems integration across Europe, with overlap in managed services, cloud, cybersecurity, and UC. It is comparable as a broader telco-affiliated incumbent that competes with Grupo Sermicro on cross-border enterprise and public-sector deals.
• Telefónica Tech: Telefónica Tech is the digital services arm of Telefónica, offering cloud, cybersecurity, IoT, and managed services across Spain and Latin America. It is a much larger competitor that overlaps directly with Grupo Sermicro's communications, cybersecurity (SOC), and cloud managed services lines, particularly for large enterprise and public-sector customers.

Direct peers

• Indra: Indra is Spain's largest IT services and systems integration company, with a comparable portfolio covering IT outsourcing, cybersecurity (Minsait), UC, document management, and large public-sector and defense contracts. It competes head-to-head with Grupo Sermicro for Spanish government and large enterprise deals.
• VASS: VASS is a Spanish IT services and digital transformation specialist with comparable size, Iberian base, and portfolio spanning software development, cloud, data/AI, and cybersecurity. It competes with Grupo Sermicro for mid-market and large enterprise digital transformation mandates.
• Seidor: Seidor is a Spanish-headquartered IT services and SAP/ERP integrator with a similar mid-market enterprise focus, multi-country Iberian-Latam presence, and comparable portfolio in cloud, managed services, and application development. It competes directly with Grupo Sermicro on enterprise digital transformation deals.
• Econocom: Econocom is a European-headquartered IT integrator and managed services provider with similar revenue scale (~€2-3B group) and overlapping offerings in workplace management, financing, cybersecurity, and cloud. Grupo Sermicro is comparable as a smaller, Iberia-focused counterpart within the same European IT services category.
• Dominion Global: Dominion is a Spanish-headquartered technology and engineering services company offering digital transformation, Industry 4.0, IoT, and managed services. It is comparable to Grupo Sermicro in scale, Iberian footprint, and enterprise/government customer focus, particularly in smart infrastructure and digital services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Grupo Sermicro