Burgess Technology Services

What Burgess Technology Services does

Burgess Technology Services, operating under the DBA 'BTS Maine' and as a division of Emance, Inc., is a privately held regional Managed Service Provider founded in 1985 in Bath, Maine, serving small and mid-sized businesses across New England. The company delivers a bundled portfolio that includes Managed IT Services, Microsoft 365 and Microsoft Email hosting, Cloud Backup (Zinc Managed Cloud Backup with 256-bit AES encryption and SSAE 16 Type II data centers), an IT Security Suite (vulnerability scanning, endpoint detection and response, email impersonation protection, security awareness training), Network Security, IT Consulting and Project Management, and computer equipment sales. Technical delivery is centered on the Microsoft 365 ecosystem and includes a SOC 2 Type I certified operating environment, 24/7 monitoring, and credential-exposure scanning — credentials that place the firm in the top 3% of MSPs worldwide per Cyber Verify Level 2.

Name

Burgess Technology Services

Legal name

Burgess Technology Services

Website

https://burgesstechnologyservices.com

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

11–50 employees

Short description

Burgess Technology Services (BTS Maine) is a privately held, SOC 2 Type I certified Managed Service Provider in Bath, Maine, delivering managed IT, cybersecurity, Microsoft 365, cloud backup, and IT consulting services to small and mid-sized businesses across New England.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

Keywords

• Managed IT services
• Network security solutions
• Cloud backup services
• IT consulting and project management
• Microsoft 365 managed services

Headquarters

HQ city

Bath

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT services providing ongoing IT support, network management, security monitoring, and proactive maintenance. Customized to client needs with expert support and an 'entire IT team' model. Revenue is recurring and contract-based.
2. Cloud Backup Services: Managed cloud backup and recovery services (Zinc™ Managed Cloud Backup) offering automated daily backups of computer files, email, and server data. Revenue is recurring subscription-based.
3. IT Consulting & Project Management: IT consulting engagements including IT project management and vendor management services. Typically project-based or part of ongoing managed services engagements.
4. Office, Email & Web Hosting: Hosting services including Microsoft 365, Microsoft Email, and Web Hosting. Revenue likely bundled with managed services or sold as standalone subscriptions.
5. Computer Equipment & Network Services: Sale of computer equipment and computer/network services. Includes hardware sales and related professional services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

Burgess Technology Services is a Maine-based Managed Service Provider delivering recurring managed IT services—network management, security monitoring, help desk support, cloud backup, and consulting—to small and mid-sized businesses across New England. Its core offering bundles Microsoft 365 administration, Microsoft Email, Web Hosting, the Zinc™ Managed Cloud Backup platform, and a Cybersecurity Suite (EDR, vulnerability scanning, impersonation protection, and security awareness training) into a single outsourced 'IT team' contract.

Product overview

Burgess Technology Services is a regional managed service provider (MSP) offering a comprehensive portfolio of IT services primarily focused on the Microsoft ecosystem. The core offering consists of Managed IT Services supplemented by specialized Microsoft 365 and Microsoft Email solutions, Cloud Backup powered by Zinc™ Managed Cloud Backup, and IT Security Suite including Network Security and Security Awareness Training. Additional services include IT Consulting with Project Management and Vendor Management, Computer Network design and management, Computer Equipment procurement, and Web Hosting. The company operates as a unified service delivery model rather than a discrete software product, providing end-to-end managed technology services to businesses across New England.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive managed IT services providing network management, technical support, and IT infrastructure management customized to client business needs, including proactive monitoring, maintenance, and expert support delivered as an outsourced 'entire IT team'.
• IT Security Suite Comprehensive cybersecurity bundle including endpoint detection and response, external vulnerability scanning, around-the-clock monitoring of vulnerabilities, system misconfigurations and account-takeover exposure, plus monthly credential scans to capture exposed corporate credentials and PII from publicly disclosed breaches.
• Network Security Firewall management, perimeter defense, and network security monitoring services designed to protect business networks from external and internal threats.
• Security Awareness Training Employee cybersecurity education including training videos, interactive programs, quizzes, and simulated phishing tests designed to reduce human-based security risks; delivered through a partner program whose deployment dropped client phish-prone percentage from 15.9% to 1.2% in 12 months.
• Microsoft 365 Managed delivery of the Microsoft 365 cloud productivity suite (Word, Excel, PowerPoint, Outlook) accessible from any device, including administration and Microsoft Copilot integration operating within the organization's own environment.
• Microsoft Email Managed Microsoft email hosting and migration services for business communication needs, including advanced impersonation protection that identifies display-name spoofing, lookalike domains, executive/vendor impersonation, internal email spoofing, conversation hijacking, and unusual sending behavior.
• Cloud Backup (Zinc™ Managed Cloud Backup) Fully managed online backup solution using Zinc™ Managed Cloud Backup with 256-bit AES encryption, private encryption keys, SSL data transmission, HIPAA- and FINRA-compliant configuration, and storage in two SSAE 16 Type II compliant U.S. data centers with biometric security and redundant storage.
• Computer Network Network design, analysis, implementation, and management services for business IT infrastructure, including server virtualization and network upgrades (as delivered for Duratherm Window Corporation).
• Computer Equipment Hardware procurement, configuration, and resale services for business computer systems and equipment, supported through the firm's HP partnership.
• IT Consulting Strategic IT advisory services including technology planning, project management, and vendor management designed to align technology with business goals.
• IT Project Management Project management services for technology implementation, upgrades, and IT infrastructure projects, typically delivered alongside managed services engagements.
• Vendor Management Management and coordination of third-party technology vendors and service providers on behalf of client businesses.
• Web Hosting Website hosting services for business online presence, sold as a subscription and often bundled with managed services.
• Get IT Help Now On-demand help desk support service providing rapid technical assistance via phone (207) 443-9554 and contact-form intake for new and existing clients.

Quantifiable outcome

• Phish-prone percentage reduced from an average of 15.9% to 1.2% in just 12 months through security awareness training and simulated phishing campaigns
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Five partnerships are on record, tiered core.

• SOC 2 Audit Firm (Independent Third-Party)coreImplementation/ SI/ Consulting Partner · 1 February 2025SOC 2 Type I audit conducted by an independent third-party firm, validating BTS' adherence to industry best practices for security, availability, and data integrity. This certification is rare among MSPs (less than 10%) and strengthens client trust and market differentiation.
• Security Awareness Training PartnercoreTechnology or IntegrationBTS works with a prominent security awareness training partner providing proven training, effective testing, and clear results. The combined program of web-based training and frequent simulated phishing attacks delivered measurable results: phish-prone percentage dropped from 15.9% to 1.2% in 12 months across client campaigns.
• MicrosoftcoreTechnology or IntegrationBurgess Computer has been a Microsoft Partner since 1998 and currently holds a Microsoft Silver Partnership. The partnership covers Microsoft 365, Microsoft Email, Microsoft Copilot, and broader Microsoft ecosystem integrations. Burgess helps clients safely implement AI tools within the Microsoft environment.
• Zinc (Managed Cloud Backup Provider)coreTechnology or IntegrationBTS offers Zinc™ Managed Cloud Backup as their primary cloud backup solution. Zinc provides highly secure, SSAE 16 Type II compliant cloud backup with 256-bit AES encryption, supporting files/folders, Exchange, SQL, VMware images, and system state with automatic backups.
• Managed Security Assessment Provider (Vulnerability Scanning)coreTechnology or IntegrationBTS partnered with a well-known provider of managed security assessments to offer External Vulnerability Scanning Solutions. The partnership helps clients achieve PCI, HIPAA, and NCUA regulatory compliance objectives through cornerstone vulnerability scanning assessments.

Scale indicators5 records

Recent moves9 records

Expansion highlights4 records

Direct peers

• Ntiva: Mid-Atlantic managed IT services and cybersecurity provider with cloud, backup, and compliance offerings for SMB and mid-market clients. Comparable to BTS in service portfolio (managed IT, cloud backup, security) and target customer segment.
• Kelser Corporation: Connecticut-based managed IT services and cybersecurity provider serving SMB and mid-market clients in the Northeast. Closely comparable to BTS in size, regional focus, security-centric managed services positioning, and Microsoft ecosystem alignment.
• Thrive: National managed IT services and cybersecurity provider with NextGen operations center model. Comparable service portfolio to BTS (managed IT, cloud, security) targeting mid-market clients with multi-region coverage.
• NetGain Technologies: Regional managed IT services and cybersecurity provider serving SMB and mid-market clients. Comparable in service portfolio (managed IT, cloud, security, compliance) and customer profile to BTS.
• Dataprise: East Coast managed IT services and cybersecurity provider serving SMB and mid-market organizations. Comparable to BTS across managed services, cloud, and security offerings with regional US geographic concentration.
• RK Dixon: Midwest managed IT services and document management provider serving SMB clients with managed IT, cloud backup, and security services. Comparable in size and service mix to BTS, though concentrated in Indiana/Ohio.

Broad incumbents

• CDW: Large multi-brand IT solutions provider offering hardware, software, and managed services to business, government, and education markets. Comparable in Microsoft partner and SMB/mid-market reach but at substantially larger scale than BTS.
• SHI International: Large IT solutions provider offering managed services, hardware procurement, cloud, and security across enterprise and mid-market segments. Comparable in Microsoft ecosystem positioning but operates at vastly greater scale and breadth than BTS.
• Insight Enterprises: Global IT solutions integrator offering managed services, hardware, software, and cloud solutions. Comparable in Microsoft partnership and managed services overlap, but with significantly larger scale and product breadth than BTS.

Regional players

• MainSpring: Mid-Atlantic managed IT services provider serving SMB and mid-market clients with vCIO and cybersecurity offerings. Comparable to BTS in service mix and SMB focus, though geographically focused on the DC/Maryland/Virginia corridor rather than New England.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/btsmaine
• YouTubeyoutube.com/channel/UCKfDfLiCQhNRnrJuEWZk6dw
• Facebookfacebook.com/BurgessTechnologyServices
• LinkedInlinkedin.com/company/btsmaine

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Burgess Technology Services