Blackchair
Blackchair is a UK-based enterprise software vendor that industrializes CCaaS migration, configuration governance and AI-driven operations for Forbes Global 2000 customers across Genesys, Five9, Avaya, Cisco and Amazon Connect, via its Clarity, Symphony, Magnus and Continuance platform.
- Company typePrivate
- Founded2005
- HeadquartersTheale, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Blackchair does
Blackchair (legal entity Blackchair Software Limited) is a UK-headquartered, private enterprise software company that industrializes the design, migration and operation of Contact Center as a Service (CCaaS) environments for large enterprise customers. Founded in 2005 and operating from Cheltenham with 11-50 employees, the company states it has served more than 100 Forbes Global 2000 organizations across leading CCaaS platforms including Genesys Cloud, Five9, Avaya, Cisco and Amazon Connect. Its go-to-market is enterprise-focused, combining direct enterprise sales with a global VAR and SI channel that includes Atos, BT, Verizon, AT&T, TTEC, Waterfield Tech and others, and technology partnerships with the major CCaaS vendors and AWS.
The company's product platform is built around three integrated products. Clarity performs automated audit and migration intelligence, baselining legacy contact center configurations and producing evidence-based transformation designs to accelerate CCaaS migration. Symphony governs day-two CCaaS operations as a DevOps-style platform, providing configuration change tracking with rollback, reusable CX catalogues and templates, change administration and compliance/SLA adherence; a Genesys Cloud-specific edition and an add-on called Continuance extend Symphony into disaster recovery and business continuity. Magnus, launched in 2025, is positioned as the 'world's first AI-Ops Analyst for CCaaS': it continuously correlates configuration, change, demand and performance data to deliver root-cause analysis, anomaly detection and conversational operational intelligence across desktop, meeting (Zoom/Teams) and mobile surfaces.
Blackchair generates revenue through enterprise software subscriptions for Clarity, Symphony and Magnus, a professional services overlay covering migration and transformation engagements, and managed services arrangements that include the Continuance add-on. Pricing is quote-based with multi-year contracts, and no public pricing tiers are disclosed. The company maintains enterprise-grade security credentials (ISO 27001, SOC 2 Type 2, Cyber Essentials Plus) and is recognized in the 2024 Gartner Peer Insights 'Voice of the Customer' Platforms Review, supporting its positioning with regulated, procurement-intensive buyers.
Blackchair firmographics
Firmographics- Name
- Blackchair
- Legal name
- Blackchair Software Limited
- Website
- https://theblackchair.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Blackchair is a UK-based enterprise software vendor that industrializes CCaaS migration, configuration governance and AI-driven operations for Forbes Global 2000 customers across Genesys, Five9, Avaya, Cisco and Amazon Connect, via its Clarity, Symphony, Magnus and Continuance platform.
- Ownership category
- akta.pro rank
Where Blackchair is headquartered
LocationHeadquarters
- HQ city
- Theale
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Blackchair business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Enterprise Software Licensing and Subscriptions: Blackchair generates revenue through enterprise software licensing for its Clarity, Symphony, and Magnus platforms. The company offers these as managed services with professional services overlay. Revenue model targets enterprise customers requiring CCaaS migration, configuration management, and operational intelligence solutions.
- Professional Services: Implementation, consulting, and transformation services accompany the software platforms. The company provides CCaaS migration services, configuration services, and ongoing operational support. Professional services are a significant revenue driver given the enterprise transformation nature of the engagements.
- Managed Services: Ongoing operational support and managed services for CCaaS platforms, including the Continuance add-on for business continuity management. These services provide recurring revenue through retainer arrangements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise quote-based pricing |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels9 records
Blackchair product offering
Product offeringCore offering
Blackchair sells a cloud-native CCaaS optimization platform composed of three integrated products—Clarity (migration intelligence and automated configuration audit), Symphony (configuration governance and DevOps automation), and Magnus (AI-driven operational intelligence)—delivered as subscription software to enterprise contact centers on Genesys Cloud, Five9, Avaya, Cisco, and Amazon Connect. The company also offers the Continuance add-on for Genesys Cloud business continuity and provides professional services and managed services for migration, configuration, and ongoing operations.
Product overview
Blackchair offers a unified CX optimization and transformation platform composed of three core integrated products: Clarity (migration intelligence), Symphony (configuration management and DevOps), and Magnus (AI-driven operational intelligence). Clarity audits and baselines legacy contact center estates to accelerate CCaaS migration, producing evidence-based transformation designs and reusable templates. Symphony industrialises day-two CCaaS operations through four integrated levers — Audit, Automation, Administration, and Compliance — providing configuration governance, change tracking with rollback capability, reusable CX catalogues, and SLA adherence. Magnus, introduced in 2025, is the world's first AI-Ops Analyst for CCaaS, acting as a 24/7/365 extension of the operations team that correlates configuration, change, demand and performance data to deliver root cause analysis, anomaly detection, and real-time conversational insights across desktop, meetings, and mobile. An add-on called Continuance extends Symphony's disaster recovery capabilities specifically for Genesys Cloud. Together, these products address the full CCaaS lifecycle from migration planning through ongoing operational excellence.
Differentiator
Problem solved
Functional benefit
Brands
- Clarity: CCaaS migration intelligence solution that helps accelerate CCaaS migration by up to 25%, providing automated service audits, configuration analysis, and evidence-based transformation designs.
- Symphony
- Magnus
Products and services
- Clarity Clarity is Blackchair's CCaaS migration intelligence product that performs automated audit and analysis of contact center configurations. It baselines the current state by collecting and analysing configuration, usage, and change data, identifies redundancy and technical debt (unused licences, redundant skills, obsolete call flows), informs the CCaaS rebuild with evidence-based transformation designs, and enables defect-free migration for enterprise contact centers.
- Symphony Symphony is Blackchair's industrialized CCaaS change governance and DevOps platform that turns CCaaS configuration into a governed, repeatable DevOps process. It provides four core capabilities: Audit (configuration change tracking with rollback), Automation (CX catalogues and reusable templates for up to 500% rollout speed increase), Administration (operational change management at scale), and Compliance (service assurance and SLA adherence). Symphony is available for Genesys Cloud with dedicated functionality.
- Magnus Magnus is Blackchair's AI-Ops Analyst for CCaaS—an AI-driven operational intelligence analyst built specifically for Contact Center as a Service platforms. It continuously analyses configuration, change activity, demand, and performance data to explain what changed, what was impacted, why it happened, and what to do next, delivering real-time conversational answers during meetings, at the desktop, and on mobile as a 24/7/365 extension of the operations team.
- Continuance Continuance is a Genesys Cloud add-on service that provides automated business continuance planning and disaster recovery for CCaaS environments. It covers configuration tracking between production and design orgs, automation and consultancy services, audit/compliance data retention, automated alerts, and seamless DR transitions to improve business continuity in the event of a Genesys Cloud outage.
Quantifiable outcome
- $1.3M in customer savings
- +6 more outcomes
Companies that use Blackchair
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
Blackchair technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability4 records
Feature4 records
Blackchair partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- GenesyscoreTechnology partnership for Genesys Cloud optimization. Blackchair offers Symphony for Genesys Cloud (functionality brief available) and Continuance service for Genesys Cloud business continuity. Deep integration with Genesys Cloud platform for configuration management and migration services.
- Five9coreTechnology partnership for Five9 CCaaS platform. Blackchair provides migration, configuration, and operational intelligence services for Five9 environments as part of its CCaaS optimization portfolio.
- Amazon Web Services (AWS)coreTechnology partnership positioning Blackchair as AWS-ready for Amazon Connect customers. AWS partner logo displayed on homepage indicating integration and deployment capability for AWS-based CCaaS environments.
- ACLIVITIminorValue-added reseller partner. ACLIVITI resells Blackchair solutions to their enterprise customer base as part of their CX/contact center service offerings.
- AtosminorGlobal systems integrator and value-added reseller. Atos resells Blackchair CCaaS optimization solutions to enterprise customers as part of their digital transformation offerings.
- AT&TminorTelecommunications partner reselling Blackchair solutions to enterprise customers requiring CCaaS migration and operational intelligence services.
- BTminorBritish Telecom partnership for CCaaS solutions distribution. BT resells Blackchair's CCaaS optimization platform to enterprise customers in the UK and globally.
- HammerminorTechnology partner and value-added reseller. Hammer resells and implements Blackchair solutions for contact center optimization projects.
- MEDIUminorValue-added reseller partner distributing Blackchair CCaaS solutions to enterprise customers as part of their CX service portfolio.
- TTECminorCustomer experience and contact center services provider. TTEC offers Blackchair solutions as part of their CX transformation and optimization services.
- VerizonminorTelecommunications partner reselling Blackchair solutions to enterprise customers. Verizon offers CCaaS migration and optimization services incorporating Blackchair's platform.
- Waterfield Tech (Cisco)minorCisco-focused technology partner and value-added reseller. Waterfield Tech (formerly associated with Cisco ecosystem) implements Blackchair solutions for Cisco contact center environments.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Blackchair competitors and assessment
Company assessmentMarket position
Competitive moat6 records
Key highlights7 records
Customer concentration
Blackchair social profiles
Digital presenceBlackchair compliance and trust
Trust signalCompliance3 records
Blackchair financial estimates
Financial estimateRevenue estimate
Valuation estimate
Blackchair leadership team
Management profileNumber of profiles
Blackchair funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Blackchair M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Blackchair
What does Blackchair do?
Blackchair sells a cloud-native CCaaS optimization platform composed of three integrated products—Clarity (migration intelligence and automated configuration audit), Symphony (configuration governance and DevOps automation), and Magnus (AI-driven operational intelligence)—delivered as subscription software to enterprise contact centers on Genesys Cloud, Five9, Avaya, Cisco, and Amazon Connect. The company also offers the Continuance add-on for Genesys Cloud business continuity and provides professional services and managed services for migration, configuration, and ongoing operations.
Is Blackchair a public or private company?
Blackchair is a private company. It is classified as unknown and is currently operating.
When was Blackchair founded?
Blackchair was founded in 2005. It employs 11 to 50 people.
Where is Blackchair based?
Blackchair is headquartered in Theale, United Kingdom, in the Europe region.
How does Blackchair make money?
Three revenue lines are on record. Enterprise Software Licensing and Subscriptions are the primary driver. The others are professional Services and managed Services.
Does Blackchair have an API?
No public API is recorded for Blackchair.