What Tevatel Telecom Software Solutions does

Tevatel Telecom Software Solutions is a private Indian cloud communications and AI software company founded in 2019 and headquartered in Chennai, with regional offices in Gurugram, Dubai and New York. The company builds and sells an AI-powered customer communication platform built on its Doocti cloud telephony infrastructure, offering AI Voice Agent, AI Chat Bot, omnichannel Contact Center, Click-to-Call/Voice API, WhatsApp Business API, AI Quality Auditing and AI Survey Agent products. Underlying technology comprises a proprietary LLM architecture with multi-layer components (PSTN/VoIP telephony, ASR speech recognition, NLP intent engine, TTS synthesis) supporting 40+ voice languages, 120+ transcription languages, sub-second latency and 95%+ claimed accuracy, deployable across cloud, on-premise and hybrid models. The company integrates with 50+ third-party tools including Salesforce, HubSpot, Zoho, Zendesk, Freshdesk, WhatsApp Business, Twilio, AWS and Shopify, and holds ISO 27001 and ISO 9001 certifications along with HIPAA, GDPR, CCPA, DPDP, PCI DSS, STIR/SHAKEN and TCPA compliance.

The company targets enterprise customers across eight primary verticals — BFSI, healthcare, e-commerce/D2C, real estate, education, automobile, logistics and telecom — with documented case studies including Metropolis Healthcare, CMA CGM, Alice Blue, CavinKare, The Hindu, TANGEDCO, Prestige Estates and Velammal Hospital. Its go-to-market combines self-serve product-led growth (7-day free trial, ROI calculator, sub-day onboarding), direct enterprise sales with regional offices, and the TWIN channel partner program paying 15% recurring commission to resellers. Revenue is generated through subscription tiers (Growth ₹14,999/mo, Scale ₹24,999/mo, custom Enterprise multi-year), usage-based per-minute overage charges, and partner commission economics, with stated scale of 2,000+ enterprise customers in 50+ countries processing 2M+ calls daily and 500M+ cumulative calls on the platform.

The business appears to be bootstrapped/founder-owned with no disclosed institutional funding rounds, subsidiaries or parent entities. Leadership comprises Prakash N (Director & Founder), Narayanan S (CEO) and Mrinal Sandilya (Chief Business Officer), supported by a 50+ global engineering and design team across 12 nationalities. The company's stated strategic posture is mid-market and enterprise AI communication automation, with India as the home market and the UAE and USA as primary international growth corridors.

Name

Tevatel Telecom Software Solutions

Legal name

Tevatel

Website

https://tevatel.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

Tevatel is an AI-powered cloud telephony and customer engagement platform serving 2,000+ enterprise customers across 50+ countries with voice agents, chatbots, omnichannel contact center, and WhatsApp Business API solutions for BFSI, healthcare, e-commerce, real estate, education and other verticals.

Ownership category

akta.pro rank

Product category

AI-Powered Cloud Telephony and Customer Engagement Platform

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Custom Computer Programming Services (541511), Telephone Call Centers (56142)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Management & Automation for Switching (Provisioning/Telemetry) (HDAFAAAK)

Keywords

• Cloud telephony platform
• AI voice agents
• Conversational AI
• Omnichannel contact center
• Customer engagement automation

Headquarters

HQ city

Chennai

HQ country

India

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription - Growth Plan: Monthly subscription at ₹14,999/mo for 3,000 calling minutes with ₹5/min overage rate. Includes 3 concurrent calls, 3 agents, up to 5 languages, Tevatel CRM integration, omnichannel support, and email support.
2. Subscription - Scale Plan: Monthly subscription at ₹24,999/mo for 5,500 calling minutes with ₹4.5/min overage rate. Includes 10 concurrent calls, 5 agents, up to 12 languages, Zoho/Salesforce integrations plus 20 CRMs, and email+on-call support with dedicated manager.
3. Enterprise Custom Subscription: Custom-priced enterprise tier with 50,000+ minutes, unlimited concurrent calls and agents, 40+ languages, any CRM with custom API, cloud and hybrid deployment options.
4. Usage-based Overage Charges: Per-minute usage charges for exceeding monthly minute allocations. ₹5/min overage for Growth plan, ₹4.5/min for Scale plan, custom pricing for Enterprise.
5. Partner Commission (TWIN): Partners in TWIN program earn 15% recurring commission on client subscriptions. Example: 20 active clients at ₹25,000/month generates ₹75,000 monthly recurring income for partner.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Tevatel provides an AI-powered cloud telephony and customer engagement platform that automates enterprise voice, chat, and messaging interactions. The platform combines AI Voice Agents, AI Chat Bots, omnichannel Contact Center capabilities, WhatsApp Business API, Click-to-Call/Voice APIs, and AI Quality Auditing on a unified infrastructure supporting 40+ languages. Customers use the platform to automate inbound and outbound customer communications, qualify leads, manage appointments, run campaigns, and conduct AI-powered quality audits at scale.

Product overview

Tevatel is an AI-powered cloud telephony and customer engagement platform that offers a unified portfolio of communication products. The core offering centers on the Doocti cloud telephony platform with integrated AI capabilities. The product suite includes AI Voice Agent for automated phone interactions, AI Chat Bot for multi-channel text conversations, Contact Center Solution for omnichannel customer management, Click to Call for instant voice connections, WhatsApp Business API for messaging automation, AI Quality Auditing for call analysis, and AI Survey Agent for conversational feedback collection. Products integrate with major CRMs (Salesforce, HubSpot, Zoho), helpdesks (Zendesk, Freshdesk), and messaging platforms (WhatsApp, Microsoft Teams, Slack) to provide end-to-end customer communication automation across voice, chat, and messaging channels.

Differentiator

Problem solved

Functional benefit

Brands

• Doocti: Cloud telephony platform for Sales, Support, and Marketing communication. Makes it easier for businesses to communicate with their customers.

Products and services

• AI Voice Agent AI-powered voice agent that automates customer conversations with human-like voice interactions, handles calls, qualifies leads, and provides 24x7 support across 40+ languages with real-time sentiment analysis and seamless human handoff. Designed for enterprises across automobile, healthcare, BFSI, e-commerce, BPO, and education verticals.
• AI Chat Bot GPT-powered conversational AI chatbot that engages website visitors, captures leads, and provides instant customer support across websites, WhatsApp, Instagram, and Facebook Messenger in 40+ languages with context awareness and memory.
• Contact Center Solution Omnichannel contact center platform unifying voice, WhatsApp, email, chat, and SMS into one intelligent platform with AI-powered automation, live call monitoring, intelligent routing, call recording, and real-time analytics. Designed for sales, support, and customer experience teams.
• Click to Call One-click calling solution enabling instant voice connections from websites, apps, or CRM systems with virtual numbers, SIM-based calling, number masking, real-time analytics, and 99.9% uptime infrastructure. Targeted at developers and customer engagement teams.
• WhatsApp Business API Official WhatsApp Business API solution for enterprise messaging automation, supporting bulk messaging campaigns, AI chatbots, OTP and transactional alerts, multi-agent inbox, and green-tick verified accounts with 98% message open rates. For D2C brands, e-commerce, BFSI, and enterprise customer communication.
• AI Quality Auditing AI-powered call quality assurance tool that automatically analyzes 100% of customer calls with speech recognition, sentiment analysis, compliance monitoring, and real-time escalation alerts. For call center quality, compliance, and agent coaching teams.
• AI Survey Agent AI-powered conversational survey tool that conducts surveys via voice calls, WhatsApp, and SMS with adaptive questioning, real-time sentiment detection, and auto-generated NPS/CSAT dashboards. For customer experience, market research, and feedback collection teams.

Quantifiable outcome

• 30-60% reduction in operational costs compared to human agents
• +19 more outcomes

Named customers20 records

Segments8 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration43 records

AI capability13 records

Feature8 records

Partnerships

Twelve partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationCRM integration partnership enabling automatic call logging, interaction history sync, and call outcome details within Salesforce CRM. Part of 50+ integrations ecosystem.
• HubSpotcoreTechnology or IntegrationCRM integration partnership for automatic call logging and CRM synchronization with HubSpot platform. Part of core integration offerings.
• Zoho CRMcoreTechnology or IntegrationCRM integration partnership for Zoho CRM users on Scale plan and above. Includes call logging, interaction history, and outcome synchronization.
• WhatsApp BusinesscoreTechnology or IntegrationOfficial WhatsApp Business API partnership providing blue-tick verified business platform, AI chatbots, bulk messaging, and multi-agent inbox. Official API access with green-tick verification.
• ZendeskcoreTechnology or IntegrationHelpdesk integration partnership for customer support workflow automation and ticket management.
• FreshdeskcoreTechnology or IntegrationHelpdesk integration partnership for support ticket management and customer service workflow automation.
• ShopifycoreTechnology or IntegrationE-commerce integration partnership for order tracking, delivery updates, and cart abandonment recovery for Shopify store owners.
• Microsoft TeamscoreTechnology or IntegrationMessaging and productivity integration for enterprise communication workflows.
• Google WorkspacecoreTechnology or IntegrationProductivity integration for Google Workspace users including calendar sync for appointments and Google Sheets for analytics.
• SlackcoreTechnology or IntegrationMessaging and automation integration for team notifications and workflow alerts within Slack.
• WooCommercecoreTechnology or IntegrationE-commerce integration for WooCommerce store owners enabling order tracking and customer communication automation.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud infrastructure partnership providing scalable cloud deployment options with AWS connectivity.

Scale indicators9 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Talkdesk: Talkdesk is an AI-powered cloud contact-center platform with strong vertical specializations (financial services, healthcare) and a growing autonomous-AI agent roadmap; a near-direct competitor to Tevatel in AI voice agents and regulated-vertical CX.
• Twilio: Twilio is the leading CPaaS/cloud communications API platform; Tevatel integrates with Twilio for telephony but competes with it directly for programmable voice, messaging, and now AI voice agent workloads that span customer support, sales and conversational AI use cases.
• Avaya: Avaya provides enterprise telephony and contact center solutions with cloud and on-prem deployment; named as a Tevatel integration partner and a direct competitor for hybrid cloud telephony deployments, especially for large enterprises like CMA CGM.
• Five9: Five9 is a pure-play cloud contact center provider with AI/IVA, workforce engagement and omnichannel capabilities; competes head-to-head with Tevatel's AI Voice Agent + Contact Center Solution suite for inbound/outbound voice automation and conversational AI use cases.
• Vonage (Ericsson): Vonage is a CPaaS and UCaaS provider acquired by Ericsson, offering programmable voice, messaging and contact center APIs; directly competes with Tevatel's Voice API and Click-to-Call offerings and pursues the same developer and enterprise communication channels.
• Genesys: Genesys is a global contact-center-as-a-service platform with native AI orchestration, omnichannel routing and conversation analytics; one of the named integrations for Tevatel and a direct competitor for enterprise CX/voice-AI buyers across BFSI, healthcare and telecom verticals.
• 8x8: 8x8 is a unified cloud communications and contact-center vendor with global voice, omnichannel and analytics offerings; addresses the same mid-market/enterprise buyers as Tevatel and competes on AI voice, messaging and global telephony coverage.
• NICE CXone: NICE CXone is a cloud contact center platform with strong AI quality, compliance analytics and real-time guidance; overlaps with Tevatel's AI Quality Auditing, contact-center and conversational AI offerings for large enterprise CX deployments.

Emerging players

• Yellow.ai: Yellow.ai is an India-headquartered conversational AI platform focused on enterprise voice and chat automation across BFSI, retail and healthcare; a fellow emerging AI voice agent player with strong India presence that competes with Tevatel in the same SMB and enterprise deals.

Broad incumbents

• Amazon Connect: Amazon Connect is AWS's cloud contact-center service with built-in Lex/AI, omnichannel routing and per-minute pricing bundled with the AWS ecosystem; backed by hyperscale cloud, it competes with Tevatel's contact-center plus AI Voice Agent for cloud-first enterprises.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/Tevatel_doocti
• Facebookfacebook.com/tevatel

Compliance12 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tevatel Telecom Software Solutions