Hello Technology

What Hello Technology does

Hello Technology Pte Ltd is a Singapore-based, privately held communications platform company founded in 1997 that delivers multi-channel enterprise messaging infrastructure to financial, government, retail, logistics and SMB customers primarily across Southeast Asia. Its product suite is anchored by Hello Gateway, a telco-grade API platform that delivers SMS, RCS, email, voice, fax, mobile app push, WhatsApp, Facebook Messenger and (planned) WeChat traffic over direct leased lines to more than 1,200 mobile operators globally, with a three-layer reliability architecture (pre-emptive monitoring, recovery, redundancy) supporting up to 99.5% service availability. Complementary products include Hello MDynamics (a self-serve multi-channel marketing platform with a $0 freemium tier for SMBs), Hello Firecast (a critical communications and emergency broadcast system for crisis mobilisation), and Hello SpoofCheck (a registered anti-spoofing authentication solution for SMS, WhatsApp and email). The company also offers WhatsApp Business API integration with two-way conversational workflows and rich media support.

The firm's business model is hybrid: usage-based per-message billing for the gateway (e.g., SGD 0.05 local SMS, SGD 0.22 international SMS, SGD 0.01 email/WhatsApp/Messenger), a freemium tier for MDynamics with prepaid credits and no expiry, and custom enterprise subscriptions with 24/7 support and onboarding for larger financial and government accounts. Go-to-market is tri-modal: API-first sales to enterprise developers, product-led self-serve for SMBs via the MDynamics free tier, and field sales for mission-critical Firecast deployments. Regulatory and trust differentiation is central to the company's positioning: Hello Technology is the first and only messaging gateway in Singapore to achieve OSPAR certification from the Association of Banks in Singapore (August 2017), and holds PDPA compliance, providing a defensible foothold in regulated banking communications. The CEO is Kevin Yang (also listed as founder). The company operates with 11-50 employees across two Singapore office locations, with a registered office at 3 Phillip Street and a headquarters at 8 Eu Tong Sen Street.

Name

Hello Technology

Legal name

Hello Technology Pte Ltd

Website

https://home.hello-technology.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Hello Technology is a Singapore-based CPaaS provider delivering multi-channel enterprise messaging (SMS, RCS, email, voice, WhatsApp) via its Hello Gateway API, MDynamics marketing platform, and Firecast critical communications product, serving banks, government, retail and logistics clients across Southeast Asia.

Ownership category

akta.pro rank

Product category

Enterprise Messaging Platform

NAICS

All Other Telecommunications (5178), Telecommunications (517)

SIC

Communications Services, Nec (4899), Telegraph & Other Message Communications (4822)

akta.pro primary industry

SMS/MMS & Messaging Marketing Services (Text, RCS, WhatsApp/OTT) (MPAAAIAB)

Keywords

• Enterprise messaging platform
• Multi-channel SMS API
• Critical communications solutions
• WhatsApp business integration
• Cloud messaging gateway

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales

Revenue model

1. Multi-Channel Messaging Services: Usage-based charging for SMS, email, push notifications, WhatsApp, and Messenger messages. Singapore SMS at $0.05/SMS, international SMS at $0.22/SMS, email at $0.01/email, WhatsApp/Messenger at $0.01/message. Prepaid model with no expiry on credit.
2. MDynamics Platform Subscription: Free Tier with $0/month for SMB self-serve customers with up to 5,000 contacts. Enterprise Tier with custom pricing offering additional features including 24/7 support, chatbot orchestration, and API access.
3. Hello Gateway API Access: Enterprise API access for programmatic multi-channel messaging with optional Premium System Availability services beyond 99.5% uptime guarantee

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels3 records

Core offering

Hello Technology provides a unified multi-channel enterprise messaging platform that delivers SMS, RCS, Email, Voice, Fax, Mobile App Push, WhatsApp, Facebook Messenger, and WeChat messages through its Hello Gateway API, MDynamics marketing platform, and Firecast critical communications platform. The company serves enterprises, financial institutions, and government agencies with mission-critical messaging, anti-spoofing authentication via SpoofCheck, and direct connectivity to more than 1200 mobile operators globally.

Product overview

Hello Technology provides a unified multi-channel enterprise messaging platform with four core products: Hello Gateway (API-driven superhighway message delivery across SMS, RCS, Email, Voice, Fax, push, and social networks), Hello MDynamics (multi-channel marketing platform for bulk broadcasts, contact management, and two-way customer engagement), Hello Firecast (critical communications system for emergency broadcasts and business continuity), and Hello SpoofCheck (anti-spoofing authentication). Products work together to provide seamless multi-channel messaging broadcasts, with WhatsApp Business integration available as an add-on through MDynamics. The suite is designed for enterprises requiring mission-critical, reliable, and secure communications with compliance certifications including OSPAR and PDPA.

Differentiator

Problem solved

Functional benefit

Brands

• Hello Gateway: Superhighway message delivery platform providing high-performing, reliable and secure delivery of real-time mission-critical information across multiple channels including SMS, RCS, Email, Voice, Fax, Mobile App Push, and social network messaging platforms.
• Hello MDynamics
• Hello Firecast
• WhatsApp Business
• Hello SpoofCheck

Products and services

• Hello Gateway Superhighway message delivery API platform providing high-performing, reliable, and secure delivery of real-time mission-critical information across multiple channels including SMS, RCS, Email, Voice, Fax, Mobile App Push, and social network messaging platforms (WhatsApp, Facebook Messenger, WeChat). Engineered for enterprise developers and system integrators with direct connectivity to more than 1200 mobile operators globally and elastic scalability.
• Hello MDynamics Multi-channel marketing platform enabling enterprises and SMBs to send SMS, emails, push notifications, and WhatsApp messages from a single online platform. Features contact management, segmentation, personalised messaging, broadcast analytics, and two-way interactive conversations. Free Tier supports up to 5,000 contacts with Enterprise Tier adding chatbot orchestration and API access.
• Hello Firecast Rapid critical communications platform providing instant, real-time interactive communications with large groups during critical events. Two-way mobilisation-class incident and emergency communication system enabling organisations to send millions of critical messages, mobilise masses in emergencies, and execute business continuity and crisis management plans across SMS, push, email, voice, Facebook Messenger, Line, Telegram, and WeChat.
• WhatsApp Business Integration WhatsApp Business integration through the MDynamics platform enabling businesses to engage customers with two-way conversations, rich content messaging (documents, images, video, audio, locations), automated greeting and away messages, quick replies, multi-agent customer service chat, chat routing, customer profiles, and WhatsApp template messages. Supports both WhatsApp Business App and WhatsApp Business API.
• Hello SpoofCheck Anti-spoofing message authentication solution protecting brand and reputation by mitigating spoofing attacks. Features include sender verification to determine legitimacy of senders, message integrity validation, and mismatched message detection. Recipients can perform automated authentication for messages received via SMS or WhatsApp without calling a hotline.

Quantifiable outcome

• 21% increase in in-store traffic with mobile messaging campaigns
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration20 records

AI capability10 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core and flagship.

• TPG TelecomcoreTechnology or Integration · 4 December 2018Direct SMS connectivity with Singapore's newest mobile network operator TPG, expanding Hello Technology's network reach within Singapore.
• GoogleflagshipStrategic or Co-development Partner · 7 September 2017Early Access Program partner for Google RCS Business Messaging program in Singapore. Collaboration enables Hello Technology to leverage Google's innovative tools and deliver enhanced interactive messaging experience for better business outcomes. Hello Technology gains first-mover advantage in bringing RCS capabilities to the Singapore market.
• SamsungcoreStrategic or Co-development Partner · 7 September 2017Early access program partner with Samsung for beta message delivery connectors for upcoming RCS channels, enabling Hello Technology to develop and test new messaging capabilities.
• Association of Banks in Singapore (ABS)coreOthersABS awards OSPAR certification to service providers meeting the most stringent compliance requirements for the financial sector. Hello Technology is the first and only messaging gateway service provider to achieve this certification.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Twilio: Global CPaaS leader offering SMS, WhatsApp, voice, and email APIs. Directly comparable to Hello Gateway as a multi-channel developer-first messaging platform serving enterprise and SMB customers.
• Infobip: Multi-channel CPaaS provider with strong operator relationships across 800+ carriers and direct telco connectivity. Direct competitor to Hello Technology's gateway-style messaging infrastructure.
• CM.com: Mobile-first CPaaS provider with WhatsApp Business, SMS, and customer engagement platform. Comparable to Hello MDynamics and Hello Gateway in serving enterprise customer engagement use cases.
• Plivo: Cloud communications platform offering SMS, voice, and WhatsApp APIs targeted at SMB and mid-market developers. Direct overlap with MDynamics' PLG-style offering for SMB messaging.
• Sinch: Global CPaaS platform focused on messaging, voice, and conversational AI. Competes directly with Hello Gateway across SMS, WhatsApp, and omnichannel enterprise messaging use cases.
• MessageBird: Omnichannel CPaaS provider with Flow Builder and WhatsApp Business API offerings. Mirrors Hello Technology's positioning around unified SMS/WhatsApp/email/voice with strong Asia-Pacific presence.

Broad incumbents

• Bandwidth: Communications platform with owned network infrastructure offering messaging APIs and number management. Comparable infrastructure-led CPaaS positioning to Hello Gateway's telco-leased-line approach.
• Vonage Communications APIs: Telecom-rooted incumbent offering CPaaS APIs (SMS, voice, video, WhatsApp) within a broader UCaaS/communications portfolio. Overlaps with Hello Gateway's API-first messaging offering.
• Everbridge Critical Event Management: Established mass notification and critical communications platform for government and enterprise BCP. Competes with Hello Firecast in the high-end crisis/emergency messaging segment.

Emerging players

• BlackBerry AtHoc: Critical event management and mass notification platform targeting enterprise and government. Direct comparable to Hello Firecast for emergency mobilization and crisis communications use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights8 records

Customer concentration

• LinkedInlinkedin.com/company/hello-technology

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hello Technology