What IMPACT Community Services does

IMPACT Community Services Limited is a Queensland, Australia-based, community-owned not-for-profit organisation founded in 1978 that delivers an integrated portfolio of social services across the Fraser Coast, Wide Bay, North Burnett, South Burnett, and Discovery Coast regions. Its service lines span mental health programs, family and youth supports (including Foundations for Life, Intensive Family Support, Positive Start Parenting, Pathways to Early Learning & Development, and Family Mental Health Support Services), employment and accredited training as a Registered Training Organisation (RTO Code 0115), disability employment through Workforce Australia and Inclusive Employment Australia, and primary healthcare via IMPACT Community Health Service in Agnes Water. The organisation reports supporting more than 6,000 clients annually, delivering 3,600+ mental-health occasions of service and 9,000+ community-health services, and operates from a head office in Bundaberg with additional sites in Hervey Bay and Agnes Water.

The business model is primarily grant-funded through federal and state government contracts — including the Department of Social Services, Queensland Department of Child Safety/Seniors/Disability Services, Queensland Department of Education, and Country to Coast QLD PHN — supplemented by fee-for-service training delivery and trading income from two wholly-owned social enterprises: New iMAGE Laundry (a commercial laundry acquired in 2013 that also functions as a supported-employment platform) and IMPACT Recycling & Container Refund Centre. Pricing for community services is not publicly disclosed as services are delivered free to eligible clients under government funding; training services offer co-contribution fees with Queensland Government funding options. The go-to-market is sales-led via referral pathways (self-referral, GPs, schools, hospitals, community organisations, and government agencies), supported by community-engagement channels including the Stronger Together podcast, a content blog, and active social media presence.

The organisation is governed by a Board chaired by Leanne Rudd and led operationally by Managing Director Tanya O'Shea, with General Manager Jenna Morrish overseeing the Disability, Employment and Training portfolio. It holds ACNC-registered charity status, RTO Code 0115, Child Safe Organisation recognition, and the Diversity Council Australia Inclusive Employer 2024-2025 award; it has no parent company, no external equity investors, and no disclosed funding rounds. Technology use is limited to operational tooling (HotDoc appointment booking, standard web CMS) with no proprietary platform, API, or AI capability disclosed in the source material.

Name

IMPACT Community Services

Legal name

IMPACT Community Services Limited

Website

https://impact.org.au

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

51–100 employees

Short description

IMPACT Community Services is a Queensland-based, community-owned not-for-profit founded in 1978 that delivers integrated mental health, family/youth, employment, accredited training, disability, and primary healthcare services — plus social enterprises — to more than 6,000 vulnerable individuals annually across five regional Queensland catchments.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (62411), Vocational Rehabilitation Services (6243)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Family & Parenting Support Services (BPAGAEAC), Mental Health & Crisis Support Services (BPAGAEAH)

Keywords

• Community services
• Mental health support
• Vocational training
• Disability employment
• Social enterprises

Headquarters

HQ city

East Bundaberg

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Government Funding: Primary revenue from federal and state government contracts and grants for community services including mental health, family support, child protection, disability employment, and training programs.
2. Social Enterprises: Commercial operations including New Image Laundry and IMPACT Recycling & Container Refund Centre that generate revenue through trading while creating employment for people facing barriers.
3. Registered Training Organisation Fees: Fee-for-service training delivery through Certificate III courses, skill sets, and short courses with Queensland Government funding options available.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

IMPACT Community Services is a not-for-profit community organization delivering mental health programs, family and youth support, employment services, vocational training (as a Registered Training Organisation), disability employment, and community health services across regional Queensland. It also operates social enterprises including New iMAGE Laundry and the IMPACT Recycling & Container Refund Centre that create employment opportunities for people facing barriers while generating revenue to reinvest in community programs.

Product overview

IMPACT Community Services is a regional community organization offering a comprehensive portfolio of social services across Queensland. The organization operates as a multi-service platform delivering mental health services, family and youth supports, employment and training (as a Registered Training Organisation - RTO Code 0115), disability employment services, community health services, and social enterprises. Core programs include Mental Health Services throughout Bundaberg and surrounding regions, Family & Youth Supports encompassing Foundations for Life, Family Mental Health Support Services, Intensive Family Support, Positive Start Parenting, and Pathways to Early Learning & Development. Employment services include Workforce Australia, Inclusive Employment Australia, WORKFit, and Skilling Queenslanders for Work. Social enterprises include New iMAGE Laundry and IMPACT Recycling & Container Refund Centre. The organization also provides IMPACT Community Health Service (GP-led integrated health), Navigation Services, and hosts the Stronger Together Podcast series.

Differentiator

Problem solved

Functional benefit

Brands

• Stronger Together Podcast: Monthly podcast series hosted by Managing Director Tanya O'Shea exploring community wellbeing, mental health, and social issues
• Impact Community Academy
• IMPACT Community Health Service

Products and services

• Mental Health Services Mental health programs and services across Bundaberg, Central Queensland, Wide Bay Burnett, and the Discovery Coast, helping individuals and families build resilience and reconnect with their community.
• Family & Youth Supports A range of services providing support, guidance, and practical solutions to help individuals and families thrive, including parenting support, youth development, and family support programs.
• Employment & Training (RTO) Registered Training Organisation delivering industry-aligned courses including Certificate III Training Courses, Skill Set Short Courses, and Queensland Government funding options to help people gain skills and employment.
• Workforce Australia Employment services helping job seekers find work and providing support throughout the employment journey.
• Inclusive Employment Australia (IEA) Disability employment services providing independence and quality of life for people with disabilities and their families, helping them participate in the community and build life skills.
• Skilling Queenslanders for Work (SQW) Government-funded skills training program including Community Work Skills, Get Set for Work, and Youth Skills (Xtreme Turnabout) initiatives.
• New iMAGE Laundry Commercial laundry social enterprise providing employment opportunities for people facing barriers to work, offering laundry services while creating social impact.
• IMPACT Recycling & Container Refund Centre Container refund center social enterprise empowering lives through employment opportunities and recycling for a brighter future in Bundaberg, Queensland.
• IMPACT Community Health Service GP-led integrated health service providing comprehensive healthcare including community nursing, mental health, and allied health services across the Discovery Coast and Bundaberg regions.
• Foundations for Life (FFL) Program supporting vulnerable and at-risk women under 25 years and their partners by improving access to antenatal and postnatal care through tailored education, support, and partnerships.
• Family Mental Health Support Services (FMHSS) Early intervention mental health support helping families navigate mental health challenges with practical strategies and emotional support to strengthen family dynamics.
• Intensive Family Support (IFS) Voluntary service providing holistic support to families experiencing complex needs, helping promote functioning, safety, and wellbeing with tailored parenting interventions.
• Positive Start Parenting Early intervention parenting support program empowering parents with skills and strategies to build strong, positive relationships with their children.
• Pathways to Early Learning & Development (PELD) Program supporting families with children aged birth to 5 years, offering free community playgroups, personalized guidance, and transition assistance for early learning.
• Navigation Services Support service helping individuals and clients navigate mental health and social services to access the right resources, services, and assistance.
• The Nest - Bundaberg Family Hub A diverse network of programs and services at Bundaberg Family Hub supporting individuals and families across all stages of life.
• WORKFit Employment training program helping people gain skills and find employment.

Quantifiable outcome

• 6,000+ people supported across all programs and services last year
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

Eight partnerships are on record, tiered core and minor.

• CoActcoreChannel Partner/ Reseller/ DistributorCoAct is a national partnership network in which IMPACT participates as a member organization, enabling collaborative service delivery and shared resources in the community services sector.
• Country to Coast QLD - PHNcoreOthersPrimary Health Network serving Central Queensland, Wide Bay, and Sunshine Coast regions; funding body for Foundations for Life maternal health program.
• Department of Education (Queensland)coreOthersGovernment funding body for Pathways to Early Learning & Development (PELD) program supporting children aged birth to 5 years.
• Department of Social ServicescoreOthersFederal government department providing funding for Family Mental Health Support Services (FMHSS) and Positive Start Parenting programs.
• Department of Child Safety, Seniors and Disability Services (Queensland)coreOthersQueensland government department funding Intensive Family Support (IFS) service for families with complex needs.
• Foodbank QueenslandminorStrategic or Co-development PartnerQueensland's largest hunger relief organization featured on Stronger Together podcast discussing food insecurity and cost of living crisis affecting Queensland communities.
• Queensland Police ServiceminorStrategic or Co-development PartnerLaw enforcement partnership featured on Stronger Together podcast discussing community violence, respectful relationships, and 16 Days of Activism campaign.
• Zonta Club of BundabergminorStrategic or Co-development PartnerWomen's advocacy organization collaborating with IMPACT on 16 Days of Activism against gender-based violence and community awareness events.

Scale indicators7 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• CoAct: National NFP employment services consortium of which IMPACT is a member; directly comparable as both deliver Workforce Australia, Inclusive Employment Australia-equivalent, and community programs across regional Australia.
• The Smith Family: National NFP focused on disadvantaged children, young people and families through education, mentoring and family support programs; directly comparable in family/youth support and training pathways for vulnerable cohorts.
• headspace: National youth mental health foundation delivering early intervention services for 12-25 year olds; comparable to IMPACT's HERE Program, Family Mental Health Support Services and youth mental health offerings, including centre-based service delivery.
• Lifeline: Australia-wide crisis support and mental health NFP; comparable to IMPACT's mental health service stack and crisis navigation services, though Lifeline operates nationally and IMPACT operates regionally.
• Youth Off The Streets: National NFP delivering youth programs, family support, and community-based interventions for disadvantaged young people; comparable to IMPACT's Family & Youth Supports including Positive Start Parenting and HERE Program.

Broad incumbents

• Mission Australia: Large national NFP delivering integrated mental health, housing, employment and family services; broader geographic footprint and program mix than IMPACT but overlapping community services portfolio.
• Wesley Mission Queensland: Established Queensland NFP delivering community, mental health, aged care, housing and family services with much broader geographic and program scale than IMPACT; comparable in integrated service model.
• Centrecare: Western Australia-headquartered NFP offering counselling, family support, training and community services; comparable in family and individual support programs but a regional peer to IMPACT rather than a direct Queensland competitor.

Regional players

• EACH: Queensland and Victoria-based NFP delivering mental health, NDIS, family, and community health services; directly comparable in regional multi-service delivery, including disability employment and family supports.

Others

• Breakthrough Mental Health Research Foundation: Mental health research and advocacy organisation; adjacent peer given IMPACT's mental health service focus, though Breakthrough is research-led and not a direct service competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/impactandyou
• YouTubeyoutube.com/channel/UCsmo5w3ojo64_lNPPyivCew
• Facebookfacebook.com/impactcommunityservices
• LinkedInlinkedin.com/company/impact-community-services-bundaberg
• Instagraminstagram.com/impact_community_services

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IMPACT Community Services