MediStays

What MediStays does

MediStays (legally MediStays Aust Pty Ltd ACN 632 266 267) is an Australian healthcare-accommodation marketplace headquartered in South Melbourne, Victoria, founded in 2016-2017 by Associate Professor Sarah Everitt and Craig Everitt. The company operates a purpose-built booking platform (stay.medistays.com.au) that matches NDIS participants, hospital patients and their families to verified accessible accommodation, supplemented by a dedicated Care Navigator team that coordinates complex multi-stakeholder transitions including Medium Term Accommodation (MTA), Specialist Disability Accommodation (SDA), Short Term Respite/STA, Supported Independent Living (SIL), and hospital discharge stays. A distinctive feature of the platform is its library of OT-validated accessibility reports covering bathroom, bedroom, door-width and kitchen specifications on every listed property, accessible via custom-built accessibility search filters. The product surface has expanded beyond NDIS into adjacent care verticals including Aged Care, Hospital in the Home, Virtual Care and Companionship Care, plus a structured Pathways to Independence program.

MediStays monetises via a hybrid model: consumers pay a 0% booking fee (with Stripe charging 1.75% per transaction), while the company earns referral commissions from property providers, affiliate fees from disability support worker partners, and bundled managed-services revenue from its Care Navigator concierge function. MTA stays are invoiced weekly directly to participants' NDIS Plan Managers, and SDA residents pay rent capped at 25% of the basic Disability Support Pension plus Commonwealth Rent Assistance. The company operates a dual go-to-market — a self-serve online booking platform for straightforward searches, combined with high-touch phone/email concierge and 24/7 Rapid Request online forms for complex NDIS referrals — driven primarily by institutional referrals from hospital social workers, NDIS Support Coordinators, Allied Health professionals and discharge planners, with educational webinars serving as a key demand-generation channel. Operations span all Australian states and territories, with named service cities including Melbourne, Sydney, Brisbane, Adelaide, Perth and Cairns.

The company is privately held and founder-led, with no parent entity or external VC rounds disclosed beyond its 2021 participation in the Remarkable CSI disability-tech accelerator (with Sprint Ventures). The management team comprises three named leaders: Sarah Everitt (Managing Director and Co-Founder), Craig Everitt (Co-Founder) and Allyson Osborne (Head of Supply). Technology infrastructure runs on AWS, Microsoft 365, Stripe, Xero, Monday.com, Mailchimp and PandaDoc. MediStays has pledged 1% of every booking to Australian patient support via the Pledge 1% initiative, with AngelFlight and Travellers Aid as beneficiary partners. The company is reported to facilitate tens of thousands of nights of accommodation annually.

Name

MediStays

Legal name

MediStays Aust Pty Ltd ACN 632 266 267

Website

https://medistays.com.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

MediStays is an Australian online platform that connects NDIS participants, hospital patients and their families with verified accessible accommodation nationwide, combining a self-serve booking site with a high-touch Care Navigator team that coordinates MTA, SDA, STA, SIL and hospital discharge stays.

Ownership category

akta.pro rank

Product category

NDIS and Healthcare Accommodation Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (62161)

SIC

Services-Health Services (8000), Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Medical & Healthcare Travel Housing (Travel Nurses, Locums, Patient/Family) (THAMAHAD)

Keywords

• NDIS accommodation booking
• Accessible accommodation services
• Hospital discharge coordination
• Disability support services
• Specialist disability housing

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. NDIS Accommodation Booking Services: MediStays facilitates accommodation bookings for NDIS participants (MTA, SDA, STA/Respite) and receives booking fees or commissions from property providers. The MediStays booking fee is 0% for the consumer; a Stripe fee of 1.75% applies per transaction. Revenue is generated through the booking and matching service between participants and accommodation/care providers.
2. Care Navigator / Concierge Services: MediStays provides a booking assistance and coordination service through its Care Navigator team, supporting participants, families, and referrers with accommodation matching, funding navigation, and transition coordination. This service is bundled with accommodation bookings for NDIS-funded stays.
3. Referral Fees from Care Provider Recommendations: MediStays refers participants to disability support worker providers and receives referral or commission fees from those providers. The Terms of Use disclose that MediStays may receive a commission or referral fee from providers or affiliates if a participant chooses to use their services.
4. Hospital and Health Sector Referrals: MediStays receives referrals from hospital social workers, health liaison officers, and discharge planners for patients needing post-hospital accommodation. Revenue is derived from accommodation bookings facilitated through these institutional channels.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

MediStays operates a national accommodation booking and care coordination platform connecting NDIS participants, hospital patients, and their families with verified accessible accommodation across Australia. It facilitates booking of NDIS-funded stays (MTA, SDA, STR/Respite), hospital accommodation near medical facilities, and provides a Care Navigator concierge team that coordinates multi-provider transitions including disability support workers and assistive technology. The platform differentiates through OT-validated verified accessibility reports for every listed property and a unique MTA-to-SDA/SIL bridging capability.

Product overview

MediStays is an accommodation booking platform connecting Australians on health or disability journeys with trusted care and accommodation nationwide. The platform offers a portfolio of NDIS-funded accommodation solutions including Medium Term Accommodation (MTA) for temporary housing during transitions, Specialist Disability Accommodation (SDA) for long-term accessible housing, and Short Term Respite (STR) for short breaks. Supporting services include Supported Independent Living (SIL), Hospital Discharge coordination, and the Pathways to Independence program for skill-building. Care services span Disability Care, Aged Care, Virtual Care, Hospital in the Home, and Companionship Care. The platform provides a Care Navigator concierge service to assist with booking complex NDIS and hospital discharge stays.

Differentiator

Problem solved

Functional benefit

Products and services

• Medium Term Accommodation (MTA)

Quantifiable outcome

• Hospital discharge within 9 days of NDIS plan approval (Jason's case)
• +4 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

17 partnerships are on record, tiered core and supporting.

• Amazon Web Services (AWS)coreTechnology or IntegrationAWS is used as a digital service provider for cloud infrastructure supporting the MediStays booking platform and data management.
• Microsoft 365coreTechnology or IntegrationMicrosoft 365 is used as a productivity and collaboration tool within MediStays operations.
• StripecoreTechnology or IntegrationStripe is the payment processing provider for MediStays' online booking transactions. Stripe charges 1.75% per transaction (non-refundable) for payment processing.
• XerocoreTechnology or IntegrationXero is used for accounting and invoicing, including the weekly invoice generation to NDIS Plan Managers for MTA accommodation payments.
• Monday.comsupportingTechnology or IntegrationMonday.com is used as a workflow and project management tool to coordinate Care Navigator activities, property bookings, and multi-stakeholder transition management.
• MailchimpsupportingTechnology or IntegrationMailchimp is used for email marketing, newsletter distribution, and booking update notifications to participants and referrers.
• PandaDocsupportingTechnology or IntegrationPandaDoc is used for generating and managing Service Agreements and other contractual documents with participants and property providers.
• AngelFlightsupportingStrategic or Co-development PartnerAngelFlight is a charity that coordinates non-emergency flights for rural patients needing to travel for medical treatment. MediStays partners with AngelFlight as part of its 1% pledge corporate responsibility program, providing accommodation support for patients referred through AngelFlight's network.
• Travellers AidsupportingStrategic or Co-development PartnerTravellers Aid provides companion services for people with disabilities, older Australians, and those with medical conditions travelling to Melbourne. MediStays partners with Travellers Aid as part of its 1% pledge initiative to support patient accommodation.
• Cerebral Palsy AlliancesupportingStrategic or Co-development PartnerCerebral Palsy Alliance is a disability service provider and referral partner that supports people with cerebral palsy and other physical disabilities. Listed as a partner on the MediStays About page.
• iCaresupportingStrategic or Co-development PartneriCare is a government insurance and care organisation supporting people with significant injuries in NSW. Listed as a partner on the MediStays About page.
• Remarkable (CSI)supportingStrategic or Co-development PartnerRemarkable is an Australian disability technology accelerator and hub. Listed as a partner on the MediStays About page.
• Telstra FoundationsupportingStrategic or Co-development PartnerTelstra Foundation supports technology and innovation initiatives in Australia. Listed as a partner on the MediStays About page.
• MicrosoftsupportingStrategic or Co-development PartnerMicrosoft is listed as a technology and corporate partner on the MediStays About page. The company uses Microsoft 365 and Microsoft Teams for operations and webinars.
• Spinal Life Healthy Living CentresupportingStrategic or Co-development PartnerSpinal Life Healthy Living Centre in Cairns provides wheelchair accessible Short Term Respite accommodation for NDIS participants. Listed as a property partner on the MediStays platform. The entire property is wheelchair accessible including a spacious roll-in shower and bathroom, ceiling hoists, and fully accessible kitchen facilities.
• VivoCaresupportingChannel Partner/ Reseller/ DistributorVivoCare provides disability support services and accommodation solutions. Listed as a partner on the MediStays About page.
• Pledge 1%supportingStrategic or Co-development PartnerPledge 1% is a corporate philanthropy initiative encouraging businesses to pledge 1% of equity, product, or profits to charity. MediStays has pledged 1% of every booking to support Australian patients, with AngelFlight and Travellers Aid as beneficiary partners.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Hireup: Australian NDIS-registered platform connecting participants with support workers. Comparable as an emerging NDIS marketplace, overlapping with MediStays on the disability support worker referral stream but focused on support rather than accommodation.
• Five Good Friends: Australian in-home aged care platform combining technology with care worker matching. Comparable as an emerging Australian care marketplace with a hybrid model (platform + human navigator) similar to MediStays' approach, though focused on aged rather than NDIS cohorts.
• Mable: Australian NDIS platform connecting participants with independent support workers and therapists. Comparable as an emerging NDIS marketplace player with a similar referral-driven model, though focused on support services rather than accommodation.

Broad incumbents

• Airbnb: Global accommodation platform with growing accessibility filter features (step-free access, wheelchair-friendly amenities). Comparable as a booking platform that overlaps on the simpler healthcare accommodation use cases but lacks OT-validated accessibility reporting and NDIS Care Navigator coordination.
• Stayz: Australian vacation rental platform owned by Expedia Group. Comparable as an Australian accommodation booking incumbent serving family and leisure stays, with growing accessibility features but without NDIS specialization.
• Booking.com: Global accommodation platform with accessibility filter features for wheelchair users and guests with reduced mobility. Comparable as a broad incumbent in the booking layer but lacks NDIS-specific funding navigation and verified accessibility reporting.

Direct peers

• Group Homes Australia: Australian provider of disability residential accommodation and Supported Independent Living (SIL) services. Comparable as a disability housing operator that complements MediStays' SIL referrals, though operating its own properties rather than a marketplace.
• Accessible Accommodation: Australian accessible accommodation directory and booking platform serving travelers with disabilities and their families. Directly comparable as a niche booking platform focused on accessibility-filtered properties, though without MediStays' NDIS-specific Care Navigator coordination layer.

Others

• Leap in!: Australian NDIS plan management service that administers NDIS funding on behalf of participants. Adjacent ecosystem participant that frequently works alongside MediStays on MTA/SDA funding flows but does not compete in accommodation.
• Ronald McDonald House Charities Australia: Provides free accommodation for families with seriously ill children receiving hospital treatment. Adjacent in the medical-family housing category but operates a charitable lodging model rather than a marketplace, with no overlap on NDIS or accessibility filtering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/medistays
• Facebookfacebook.com/medistays
• Instagraminstagram.com/medistays
• LinkedInlinkedin.com/company/medistays

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MediStays