Custom Cleaning & Maintenance

What Custom Cleaning & Maintenance does

Custom Cleaning & Maintenance is a privately held, service-based cleaning company headquartered at 38046 2nd St, Willoughby, Ohio, operating for over 40 years under continuous family-style ownership. The company delivers two core service lines: residential house cleaning (kitchens, bathrooms, floors, dusting on weekly, bi-weekly, or one-time schedules) and commercial cleaning for offices, retail spaces, and businesses (offered day or night). Service is restricted to Willoughby, Mentor, and surrounding Lake County, Ohio, and all hiring is explicitly limited to Lake County residents, indicating a tightly defined local operating geography.

The business operates a direct-to-consumer model with no intermediaries, franchise structure, or resellers. Pricing is quote-based and not publicly disclosed; customers initiate engagement via a Squarespace-hosted website quote form, phone calls to (440) 946-7028, or SMS opt-in introduced in 2025. Residential work is delivered by structured teams (3-5 homes per day per crew) starting from the Willoughby office under a crew leader, with company vehicles provided; the commercial line is staffed separately and pitched as flexible 1-3 shifts per week. There is no proprietary software product, no API, and no disclosed integrations — the technology footprint is limited to the marketing website, SMS, and standard phone-based dispatch.

Customer mix is a long tail of individual homeowners and small businesses; the only named enterprise relationship is a commercial real estate customer (Paul P.) referenced in on-site testimonials. Revenue, financials, ownership structure, and management team are not disclosed in available sources, and there are no documented funding rounds, acquisitions, partnerships, or regulatory actions. Marketing is primarily word-of-mouth, real estate agent referrals, and the company website, with no formal paid advertising or social media presence evidenced.

Name

Custom Cleaning & Maintenance

Legal name

Custom Cleaning and Maintenance

Website

https://ccmohio.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

101–250 employees

Short description

Custom Cleaning & Maintenance is a privately held cleaning services company based in Willoughby, Ohio, offering residential and commercial cleaning to homeowners and businesses in Lake County. It operates structured residential crews and a flexible commercial line via quote-based direct-to-consumer engagement.

Ownership category

akta.pro rank

Product category

Janitorial and Cleaning Services

NAICS

Janitorial Services (56172)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro industry

PRIMARYHSAEAAAA

General Recurring House Cleaning (Whole-Home)

Home & Personal Services/Home Cleaning & Housekeeping/Standard/Recurring House Cleaning

SECONDARYBPABABAO

Move-In/Move-Out & Turnover Cleaning (Commercial)

Business & Public Services/Facilities Management & Building Services/Commercial & Janitorial Cleaning Services

SECONDARYHSAEAFAA

Whole-Home One-Time Cleaning

Home & Personal Services/Home Cleaning & Housekeeping/One-Time/Spring Cleaning

Keywords

• Residential cleaning services
• Commercial cleaning services
• House cleaning services
• Office cleaning services
• Janitorial services

Headquarters

HQ city

Willoughby

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Residential Cleaning Services: Recurring or one-time residential cleaning services for homes in Willoughby, Mentor, and surrounding Lake County areas. Services include kitchens, bathrooms, floors, and dusting. Pricing is quote-based based on home size and frequency.
2. Commercial Cleaning Services: Professional commercial cleaning for offices, retail spaces, and businesses. Services are flexible and available day or night to accommodate business hours.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Custom Cleaning & Maintenance delivers professional residential and commercial cleaning services across Lake County, Ohio. The company provides eco-friendly home cleanings covering kitchens, bathrooms, floors, and dusting on weekly, bi-weekly, or one-time schedules, and flexible day-or-night cleaning for offices, retail spaces, and other business locations. Services are performed by trained cleaning teams operating under crew leaders and dispatched from the Willoughby headquarters.

Product overview

Custom Cleaning & Maintenance offers two core service offerings: Residential Cleaning and Commercial Cleaning. Residential cleaning provides eco-friendly house cleaning for homes in Willoughby and Lake County on flexible schedules (weekly, bi-weekly, or one-time). Commercial cleaning delivers professional office and retail space cleaning with flexible day or night service options. Both services are provided by trained teams with crew leaders, emphasizing professionalism and reliability for customers in Lake County, Ohio.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Cleaning

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• Molly Maid: National residential cleaning franchise offering recurring and one-time house cleaning services directly to homeowners. Closely comparable business model, customer segment (residential), and recurring service delivery to CCM.
• Merry Maids: Established residential cleaning franchise (part of ServiceMaster) providing recurring, one-time, and move-in/out home cleaning. Same homeowner customer, similar service menu, and comparable quote-based pricing model.
• The Maids: National residential cleaning franchise using a team-based approach with four-person crews for whole-home cleanings. Directly comparable operating model — team-based, recurring, residential — and customer base.
• Maid Brigade: Franchise residential cleaning brand serving homeowners with recurring and one-time services using eco-friendly products. Highly comparable value proposition (eco-friendly, recurring) and customer type.

Broad incumbents

• ServiceMaster Clean: Large national commercial and janitorial cleaning brand offering a broader portfolio of facility services. Comparable commercial cleaning offering for offices and retail, though at much larger national scale and with broader service breadth.
• Jani-King: Franchise-based commercial janitorial services company operating across the U.S. including Ohio markets. Overlaps with CCM's commercial cleaning segment, but at a much larger, franchise-driven scale.
• JAN-PRO: National commercial cleaning franchise system providing janitorial and disinfection services to offices, retail, and medical facilities. Comparable commercial cleaning offering, particularly relevant for the office/retail customer base.

Emerging players

• Stanley Steemer: Ohio-based (Dublin, OH) national cleaning services company specializing in carpet, upholstery, and tile cleaning. Adjacent specialty cleaning offering with overlap in move-in/out and homeowner segments, but focused on deep-clean specialties rather than recurring general housekeeping.
• Cleangreen: Midwest-focused commercial and residential cleaning provider with green cleaning positioning. Comparable eco-friendly value proposition and geographic proximity to CCM's Ohio market.
• PuroClean: National franchise specializing in property damage restoration and biohazard cleanup. Adjacent to cleaning services with overlap in property turnover and emergency response, but a distinct service category.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/CCMOhio

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Custom Cleaning & Maintenance