Bulletproof InfoTech

What Bulletproof InfoTech does

Bulletproof InfoTech (legal entity: Bulletproof IT LLC) is a privately held managed IT services provider headquartered in Red Deer, Alberta, with a secondary office in Calgary, founded in approximately 1994 and operating for over 30 years. The company delivers its core offering, the netSHIELD+ flat-fee managed IT services package, which bundles three pillars — Cybersecurity, Helpdesk, and virtual CIO (vCIO) services — under a single predictable monthly subscription. The stack is extended by the Bulletproof ONE bundle (Microsoft 365, Teams, and Business Voice under one monthly price) and a portfolio of add-on security modules including Huntress-powered Identity Threat Detection and Response, Mesh Unified ML-based email defense, AutoElevate endpoint privileged access management, Dark Web ID monitoring, and security awareness training. All capabilities are delivered through vendor partnerships (Lenovo, Cisco, Microsoft, Sonicwall, Huntress, Mesh Unified, AutoElevate, ThinkTel, Trustmark) rather than proprietary technology. The company's investor-relevant recognition includes five consecutive years on the Channel Futures Top 500 MSP list and Lenovo Gold / Cisco Premier partner status; it also completed the acquisition of Concordis Solutions in April 2018.

The company targets small and medium businesses, nonprofits, municipalities and local government, and specific verticals including insurance, accounting, medical/dental practices, and oil and gas across the Calgary, Red Deer, and Edmonton regions. Go-to-market is sales-led and relationship-based: consultative "IT strategy calls," partner referrals, content marketing via a cybersecurity and IT-best-practices blog, and visible community involvement (Red Deer Rebels sponsorship, Chamber of Commerce membership). Service delivery combines unlimited remote support through a 24/7/365 service desk with free on-site support within a 20km radius of the Red Deer and Calgary offices, supported by a client portal/SOS system for remote service requests.

Revenue mechanics are anchored in recurring monthly subscriptions under the netSHIELD+ flat-fee model and the Bulletproof ONE bundle, supplemented by professional services such as IT strategy planning, disaster recovery planning, vendor liaison, and technology procurement. Pricing is quote-based and not publicly disclosed, with special nonprofit rates and contractual guarantees — a 2-hour emergency response time, an 8-hour non-emergency response time, and a 99.999% uptime SLA on Bulletproof ONE. Customer concentration risk is mitigated by a broad vertical mix and evidence of long-tenured SMB relationships (one documented client of 15+ years), though the company remains regionally concentrated in Alberta with an estimated headcount of 11–50.

Name

Bulletproof InfoTech

Legal name

Bulletproof IT LLC

Website

https://bulletproofit.ca

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Bulletproof InfoTech is a privately held Alberta managed IT services provider delivering flat-fee netSHIELD+ and Bulletproof ONE subscriptions — combining helpdesk, cybersecurity, and vCIO services — to small and medium businesses, nonprofits, municipalities, and regulated verticals across Calgary, Red Deer, and Edmonton.

Ownership category

akta.pro rank

Headquarters

HQ city

Calgary

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. netSHIELD+ Managed IT Services: Flat-fee subscription-based managed IT services package providing unlimited access to service desk, remote support, cybersecurity, helpdesk, and vCIO services. Revenue is generated through monthly subscription fees with predictable fixed pricing model.
2. Specialized IT Consulting: Additional professional services including IT strategy planning, disaster recovery planning, vendor liaison, and technology procurement support.
3. Bulletproof ONE Solution: All-inclusive monthly subscription covering Microsoft 365 licensing, Business Voice phone system, Teams collaboration tools, and unlimited IT support under one price.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Bulletproof InfoTech provides flat-fee managed IT services to small and medium businesses, nonprofits, municipalities, and vertical industries (insurance, accounting, medical, oil & gas) across Alberta, Canada. The core offering is the netSHIELD+ managed IT services package, which bundles unlimited helpdesk support, cybersecurity, and virtual CIO services under a predictable monthly fee. The company extends this with Bulletproof ONE, an all-in-one Microsoft 365, Teams, and Business Voice collaboration bundle.

Product overview

Bulletproof IT operates as a managed IT services provider offering a unified platform-plus-modules architecture centered on the netSHIELD+ managed IT services package. The core netSHIELD+ package provides flat-fee day-to-day IT support with three main pillars: Cybersecurity (endpoint and network protection), Helpdesk (responsive technical support), and vCIO (strategic IT consulting). The company extends this platform with Bulletproof ONE, an all-in-one collaboration solution bundling Microsoft 365 and Teams with Business Voice for unified communications. Additional specialized modules include Managed Identity Threat Detection and Response (powered by Huntress ITDR), Smart Automated Email Defense (powered by Mesh Unified), Endpoint Privileged Access Management (powered by AutoElevate), Dark Web ID Tracking, and Security Awareness Training and Testing. The portfolio is delivered primarily to small and medium businesses, nonprofits, municipalities, and professional services firms in Alberta, Canada.

Differentiator

Problem solved

Functional benefit

Products and services

• netSHIELD+ Managed IT Services Flat-fee managed IT services package providing day-to-day support, risk reduction, and unlimited access to service desk and remote support for small and medium businesses and nonprofits in Alberta. Includes comprehensive preventative maintenance and strategic IT support covering three pillars: Cybersecurity, Helpdesk, and vCIO.
• Bulletproof ONE All-in-one collaboration and communication solution bundling Microsoft 365 apps, Microsoft Teams, Business Voice phone system, email security, and unlimited IT support under a single monthly price. Eliminates need for on-site file servers, phone systems, VPNs, and local backups with 99.999% uptime backed by strong SLAs.
• IT Helpdesk Support Responsive IT support service providing troubleshooting, hardware diagnostics, virus/spyware removal, remote support, and on-site visits within 20km of Red Deer or Calgary. Available 24/7/365 with guaranteed response times of 2 hours for emergencies and 8 hours for non-emergencies.
• Virtual CIO (vCIO) Services Virtual Chief Information Officer service managing business continuity planning, disaster recovery strategy, and IT policy development. Provides technical direction and one-, three-, and five-year strategic IT plans for client organizations.
• Cybersecurity Services Multi-layered cybersecurity offering including endpoint security, automated cloud-based protection, email filtering, gateway security, SSL certificates, Managed Identity Threat Detection and Response (powered by Huntress), Smart Automated Email Defense (powered by Mesh Unified), Endpoint Privileged Access Management (powered by AutoElevate), Dark Web ID tracking, and Security Awareness Training and Testing for Alberta SMBs and vertical industries.
• Specialized IT Consulting Professional services including IT strategy planning, disaster recovery planning, vendor liaison, and technology procurement support offered as a complement to managed IT services for Alberta organizations.

Quantifiable outcome

• Response time guarantee: 2 hours for emergencies, 8 hours for non-emergencies
• +3 more outcomes

Named customers2 records

Segments7 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core and secondary.

• MicrosoftcoreTechnology or IntegrationTechnology partnership providing Microsoft 365, Business Voice, and Teams collaboration tools integrated into Bulletproof ONE solution. Deep integration enabling unified communication and productivity services.
• LenovocoreTechnology or IntegrationLenovo Gold Partner status providing hardware procurement, warranties, and PC solutions. Long-standing partnership for technology hardware supply to client organizations.
• CiscocoreTechnology or IntegrationCisco Premier Partner status for networking equipment, firewall appliances, and infrastructure solutions. Partnership enables comprehensive network security and gateway services.
• SonicwallsecondaryTechnology or IntegrationTechnology partner for cybersecurity solutions including firewall and gateway security services protecting client networks from external threats.
• HuntresscoreTechnology or IntegrationITDR (Identity Threat Detection and Response) partnership providing 24/7 SOC monitoring, identity protection for Microsoft 365, and advanced threat detection capabilities.
• Mesh UnifiedsecondaryTechnology or IntegrationEmail defense partnership powering enterprise-grade email security with machine learning, sandbox testing, and comprehensive threat protection against phishing, ransomware, and fraud.
• AutoElevatesecondaryTechnology or IntegrationEndpoint Privilege Access Management partnership enabling Zero Trust least privileged access, automated privilege control, and admin rights lockdown for servers and workstations.
• ThinkTelsecondaryTechnology or IntegrationTechnology partner for telecommunications services including phone system integration and calling solutions.
• TrustmarksecondaryTechnology or IntegrationCertification partnership providing Gold and Silver level certifications for security and service quality standards.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• WBM Technologies: Western Canadian managed IT services and office technology provider with offices across the prairies, including Calgary. Directly comparable in serving SMB and mid-market clients with managed IT, print, and document solutions in the same regional footprint.
• CompuVision: Calgary-based managed IT services and IT consulting firm serving Alberta SMBs and mid-market clients with helpdesk, cloud, and cybersecurity offerings. Closely mirrors Bulletproof IT's local-presence, flat-fee managed services approach.
• Long View Systems: Canadian-headquartered IT solutions and managed services provider with multiple Alberta offices. Comparable in delivering managed IT, cloud, and hybrid infrastructure services to mid-market and enterprise across Western Canada.
• Jolera: Canadian managed IT and security services provider serving SMB and mid-market clients with similar flat-fee, multi-vendor stack approach. Comparable in delivery model though more globally distributed.

Broad incumbents

• Softchoice: Large Canadian IT solutions and managed services provider offering cloud, security, and managed workplace offerings. Overlaps with Bulletproof IT on Microsoft 365 and managed services but operates at much larger scale and broader geography.
• Scalar Decisions (Scalar): Canadian IT security and infrastructure services firm owned by CDW. Overlaps with Bulletproof IT on managed security, infrastructure integration, and enterprise IT support, but with broader portfolio and national reach.
• CDW Canada: Canadian arm of CDW offering managed services, hardware procurement, and IT solutions. Comparable in the Microsoft, Lenovo, and Cisco product lines but at materially larger scale and broader geographic coverage.

Regional players

• Source 44 Consulting: Calgary-based IT consulting and managed services firm targeting Alberta SMBs. Comparable in geographic focus and customer profile, though smaller in scope and headcount.
• iTAC Solutions: Calgary-based IT services and managed support provider focused on Alberta SMBs. Directly comparable regional competitor for managed IT, helpdesk, and cybersecurity contracts in the same local market.

Others

• N-able (N-able Managed Workplace): Global provider of remote monitoring and management, security, and backup software purpose-built for MSPs. Comparable as an enabling technology vendor — Bulletproof IT likely uses RMM/PSA platforms in this category to operate its service desk and 24/7 SOC.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/bulletproofIT
• Facebookfacebook.com/BulletproofIT.ca

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bulletproof InfoTech