ISB Global Services
ISB Global Services is a private Canadian-headquartered B2B provider of integrated background screening, vendor compliance, and insurance document-sourcing services delivered through a bilingual digital Order Center platform to enterprise clients across Canada and the United States.
- Company typePrivate
- Founded1995
- HeadquartersMilton, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What ISB Global Services does
ISB Global Services is a private, Canada-headquartered B2B services company that operates an integrated digital platform for background screening, vendor compliance management, and insurance document sourcing across Canada and the United States. Established in 1994/1995 and headquartered in Guelph, Ontario, the company is a subsidiary of the diversified Dalton Group of Companies. Its product portfolio is delivered through the ISB Order Center, a self-service portal combining five core offerings: Employment Screening (criminal, driving, identity, and verification checks), Compliance Technology (vendor credentialing and regulatory adherence), oneBADGE (digital credentials for healthcare, education, sports, and other sectors), Red Flag Alerts (driver compliance monitoring for fleets and insurers), and the Insurance Division (claims document retrieval, underwriting support, and Special Investigations Unit services). Add-on modules include the CGI insurance claims history suite (AutoPlus, VINClaims Gold, HITS, CTS) and the recently launched Plumitif Quebec court records product.
Underlying technical capabilities rest on direct API integrations with high-value government and motor-vehicle data sources — notably SAAQ, the Ontario MTO, and the Ottawa Police Services Enhanced Automated Purchase Program — and a Ready-for-Guidewire integration under the Guidewire PartnerConnect Solution Alliance Program. The company maintains PBSA accreditation (with re-accreditation status), ISO/IEC 27001 certification, and compliance with FCRA, PIPEDA, COPPA, and the EU-U.S. Data Privacy Framework.
The business model combines transaction-fee billing (per background check, per insurance document retrieval) with recurring subscription revenue (compliance technology, oneBADGE digital credentials), executed primarily under multi-year Master Services Agreements with enterprise clients across eight industry verticals: insurance, employers/HR, commercial transportation, healthcare, home improvement/construction, sports organizations, staffing, and education. Go-to-market is enterprise field sales with dedicated account management, augmented by industry association partnerships (ASLRRA, American Bus Association) and bilingual English/French delivery across North America.
ISB Global Services firmographics
Firmographics- Name
- ISB Global Services
- Legal name
- ISB Global Services Inc.
- Website
- https://isbglobalservices.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ISB Global Services is a private Canadian-headquartered B2B provider of integrated background screening, vendor compliance, and insurance document-sourcing services delivered through a bilingual digital Order Center platform to enterprise clients across Canada and the United States.
- Ownership category
- akta.pro rank
ISB Global Services industry classification
Industry- Product category
- Background Screening and Compliance Technology
- NAICS
- Investigation and Personal Background Check Services (561611)
- SIC
- Services-Engineering, Accounting, Research, Management (8700)
- akta.pro primary industry
- Customer Identity (KYC/CDD/EDD) & Onboarding (FSAMAMAA)
- akta.pro secondary industry
- Beneficial Ownership (UBO) & Corporate Registry Verification (KYB) (FSAMAMAK)
Keywords
Where ISB Global Services is headquartered
LocationHeadquarters
- HQ city
- Milton
- HQ country
- Canada
- HQ region
- North America
Offices4 records
Markets served
ISB Global Services business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Background Screening Services: Employment background check services including criminal record checks, driving records, verification services, and identity verification for employers across multiple industries.
- Compliance Technology Services: Vendor compliance management solutions including contractor screening, credential verification, and regulatory adherence services for organizations.
- Insurance Division Services: Insurtech solutions providing access to source documents for claims decisions, underwriting support, and Special Investigations Unit (SIU) services for insurance companies.
- Digital Credentials (oneBADGE): Digital credentialing platform providing secure digital credentials for organizations in healthcare, education, sports, and other industries.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | B2B enterprise pricing through custom quotes |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels10 records
ISB Global Services product offering
Product offeringCore offering
ISB Global Services provides background screening, vendor compliance management, and insurtech solutions through an integrated digital Portal. The company delivers employment background checks, driver compliance monitoring (Red Flag Alerts), digital credentialing (oneBADGE), and insurance document sourcing and claims support services for enterprise clients across Canada and the United States.
Product overview
ISB Global Services operates as an integrated digital platform provider offering a portfolio of complementary services across three core areas: background screening/employment verification, corporate/vendor compliance technology, and insurance/insurtech solutions. The core offerings include oneBADGE (digital credentials), Compliance Technology, Employment Screening, Red Flag Alerts (driver compliance), and the Insurance Division. These are delivered through the ISB Order Center digital portal. Add-on products include CGI insurance products (AutoPlus™, VINClaims Gold™, HITS™, CTS™) for claims history, and Plumitif for Quebec court records. Services are available for both Canadian and US markets.
Differentiator
Problem solved
Functional benefit
Brands
- oneBADGE: Digital credentialing platform that simplifies administration of background screening and verification, providing secure and trusted access for organizations.
- Red Flag Alerts
- Compliance Technology
Products and services
- oneBADGE Digital Credentials Digital credentialing platform that simplifies the administration of background screening and verification, providing secure and trusted digital access for organizations across healthcare, education, sports, and other industries.
- Compliance Technology
- Employment Screening
- Red Flag Alerts
- Insurance Division
- ISB Order Center
- CGI AutoPlus
- CGI VINClaims Gold
- CGI HITS
- CGI CTS
- Plumitif Quebec-specific product providing access to provincial and municipal court records and forced executions carried out by Quebec court judgments (product #98).
- Driver Record Abstract (CAN) / Driving Record Schedule (USA)
- Plate Search for Owner (CAN) / Registration Schedule (USA)
Quantifiable outcome
- Reduced turnaround times through API connections with SAAQ
- +1 more outcomes
Companies that use ISB Global Services
Customer profileNamed customers3 records
Segments8 records
Ideal customer profiles4 records
ISB Global Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature5 records
ISB Global Services partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and strategic.
- Guidewire PartnerConnectcoreISB Global Services joined Guidewire PartnerConnect Solution Alliance Program and published Ready-for-Guidewire integration, enabling insurance company clients to access ISB services directly through Guidewire insurance platform.
- ServirapcorePartnership with Servirap, Quebec's premier document sourcing service provider, to enhance document retrieval capabilities for Quebec-based insurance claims.
- deverus, Inc.corePartnership to enhance background screening capabilities by integrating deverus verification services into ISB's screening platform for Canadian operations.
- Ottawa Police ServicescoreOttawa Police Services' Enhanced Automated Purchase Program (APP) for Collision Reports is available through ISB Canada's online order centre, streamlining police report ordering for insurance claims.
- SAAQ (Société de l'assurance automobile du Québec)coreNew API connection with SAAQ reduces turnaround time for driver abstracts by more than half, providing faster access to Quebec driving records.
- AFI InternationalstrategicPartnership to help clients fight insurance fraud through combined expertise in background screening and insurance fraud investigation services.
- The GuaranteestrategicPartnership announced with The Guarantee insurance company to provide enhanced services for insurance clients in Canada.
- ASLRRA (American Short Line and Regional Railroad Association)coreISB joined ASLRRA as member discount program provider, offering background screening and compliance services to ASLRRA member railroads at discounted rates.
- American Bus AssociationcorePartnership with American Bus Association to provide member discount program for background screening and compliance services to ABA member companies.
- FocusPoint InternationalstrategicPartnership through Dalton Group of Companies, with FocusPoint International providing complementary risk and security services alongside ISB's background screening solutions.
- Dalton Group of CompaniescoreISB Global Services is part of the Dalton Group of Companies, providing integrated services including FocusPoint International risk solutions and ISB background screening capabilities.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
ISB Global Services competitors and assessment
Company assessmentEmerging players
- Veremark: API-first background screening provider focused on international and remote-work verification, with overlapping employer and compliance use cases to ISB.
- Certn: Canadian-headquartered digital background screening provider competing directly with ISB in the Canadian market while expanding into US and UK employer segments.
Direct peers
- HireRight: Global employment screening and identity verification provider with strong enterprise footprint; competes across the same HR, compliance, and insurance verification use cases that ISB targets.
- Vault Verify: Background-screening firm with continuous-monitoring and compliance workflows for employers and property management, offering similar vendor-compliance monitoring to ISB's Red Flag Alerts and Compliance Technology products.
- Checkr: Technology-led background-screening platform widely used by employers and gig-economy companies; competes with ISB for SMB and enterprise employer accounts with a more developer-friendly API stack.
- Sterling: One of the largest North American background-screening firms serving enterprise HR and insurance buyers with API-driven screening, identity, and compliance services — the most direct competitor to ISB Global Services' screening and FCRA-compliant offering.
- Accurate Background: Mid-sized background-screening firm with strong North American employer base and PBSA-level compliance posture, similar in profile and scale to ISB Global Services.
Broad incumbents
- LexisNexis Risk Solutions: Large data and analytics incumbent providing consumer reporting, insurance, and public-records data — overlapping directly with ISB's CGI claim-history products and insurer SIU services.
- TransUnion: Major consumer reporting agency offering employment screening, identity verification, and insurance data solutions — competitive overlap with ISB's CRA/FCRA positioning.
- Xerox (HR Services / HireRight subsidiary): BPO and technology conglomerate whose background-screening business competes with ISB for enterprise HR and compliance outsourcing contracts.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
ISB Global Services social profiles
Digital presenceISB Global Services compliance and trust
Trust signalCompliance7 records
ISB Global Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
ISB Global Services leadership team
Management profileNumber of profiles
Profiles19 records
ISB Global Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ISB Global Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ISB Global Services
What does ISB Global Services do?
ISB Global Services provides background screening, vendor compliance management, and insurtech solutions through an integrated digital Portal. The company delivers employment background checks, driver compliance monitoring (Red Flag Alerts), digital credentialing (oneBADGE), and insurance document sourcing and claims support services for enterprise clients across Canada and the United States.
Is ISB Global Services a public or private company?
ISB Global Services is a private company. It is classified as corporate owned and is currently operating.
When was ISB Global Services founded?
ISB Global Services was founded in 1995. It employs 11 to 50 people.
Where is ISB Global Services based?
ISB Global Services is headquartered in Milton, Canada, in the North America region.
How does ISB Global Services make money?
Four revenue lines are on record. Background Screening Services are the primary driver. The others are compliance Technology Services, insurance Division Services and digital Credentials (oneBADGE).
Who are ISB Global Services's main competitors?
Emerging players on record are Veremark and Certn. Direct peers are HireRight, Vault Verify, Checkr, Sterling and Accurate Background. Broad incumbents are LexisNexis Risk Solutions, TransUnion and Xerox (HR Services / HireRight subsidiary).
Does ISB Global Services have an API?
Yes. ISB Global Services has documented API integrations including a Ready-for-Guidewire Integration published through the Guidewire PartnerConnect Solution Alliance Program. A new API connection with SAAQ (Société de l'assurance automobile du Québec) has been implemented, which reduced turnaround time for driver abstracts by more than half. The privacy policy also references engagement of third-party service providers ("subprocessors") to support service delivery with an up-to-date subprocessor list maintained.
What industry is ISB Global Services in?
ISB Global Services's product category is Background Screening and Compliance Technology. Its primary akta.pro industry code is FSAMAMAA, Customer Identity (KYC/CDD/EDD) & Onboarding, with a secondary code of FSAMAMAK, Beneficial Ownership (UBO) & Corporate Registry Verification (KYB). Its NAICS code is 561611 and its SIC code is 8700.