Night Nurse

Name

Night Nurse

Legal name

Night Nurse Inc.

Website

https://nightnursetriage.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Telephone Triage Services

NAICS

Other Ambulatory Health Care Services (6219)

SIC

Services-Health Services (8000)

akta.pro primary industry

Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)

Keywords

• Telephone triage services
• After-hours nursing
• Pediatric triage
• Physician answering service
• Nurse triage protocols

Headquarters

HQ city

Framingham

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Per-Call Triage Services: Regular call plan pricing based on actual monthly call volume. Fees are charged for each triage encounter conducted. Detailed billing provided, broken down by individual physician or covering practice.
2. Flat Rate Annual Plans: Fixed monthly costs based on projected annual call volume. Provides predictable budgeting for subscribers who prefer consistent monthly expenses over variable per-call billing.
3. Limited Coverage Plans: Coverage options for specific time periods such as weekends, holidays, and vacations. Designed for practices with intermittent coverage needs or seasonal demand.
4. Setup and Maintenance Fees: Nominal one-time setup fee and modest annual maintenance fee based on number of physicians served. Language line translation fees passed through when applicable.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Night Nurse provides 24/7/365 after-hours telephone triage services for healthcare providers, staffed by separately organized pediatric and adult RN teams with an average of 18 years of clinical experience. Using protocol-guided (Schmitt-Thompson) assessments, nurses deliver home-care advice, physician scheduling, prescription refill management, and ER referrals, with encounter reports delivered via a HIPAA-compliant physician portal. The company serves over 4,000 physicians, clinics, hospitals, and educational institutions under volume-based, flat-rate, or limited-coverage pricing plans.

Product overview

Night Nurse offers a unified after-hours telephone triage platform with three core components: (1) Night Nurse Triage Services as the primary service delivering 24/7/365 protocol-guided telephone care advice for pediatric and adult patients, (2) Night Nurse Client—the proprietary triage management system that routes calls and monitors volume—and (3) Night Nurse Physician Client—a HIPAA-compliant physician portal enabling real-time access to patient encounter reports. The portfolio is complemented by flexible Call Plans that offer volume-based or flat-rate pricing options. The company separately staffs dedicated pediatric and adult triage teams to ensure age-appropriate care.

Differentiator

Problem solved

Functional benefit

Brands

• Night Nurse Plus+: Registered trademark brand of Night Nurse Inc.

Products and services

• Night Nurse Triage Services (After-Hours Telephone Triage) Core 24/7/365 after-hours telephone triage service where RNs assess patient calls and deliver protocol-guided care advice including home-care instructions, physician appointment scheduling, prescription refill management, and emergency room referrals, serving physicians, clinics, hospitals, and educational institutions.
• Night Nurse Physician Client (HIPAA-Secure Physician Portal) First-of-its-kind HIPAA-compliant physician portal providing real-time access from home or office to Patient Triage Encounter Reports, allowing physicians to monitor, review, print, and confer with triaging nurses about patient calls.

Quantifiable outcome

• 99.9% subscriber retention rate since 1999
• +4 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators8 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Teladoc Health: Teladoc is the largest US telehealth incumbent offering virtual urgent care, chronic condition management and 24/7 clinician access. Its broad 24/7 nurse/physician access model competes indirectly with Night Nurse for hospital system and payer after-hours triage budgets.
• Amwell (American Well): Amwell is a large telehealth platform offering on-demand virtual visits, nurse advice lines and provider workflows to health systems and payers. Its enterprise nurse advice line offering competes for budget allocated to after-hours patient triage at hospital and large practice customers.
• Carenet Health: Carenet Health is a large-scale healthcare engagement and clinical support services firm operating nurse triage, care navigation and member support lines for payers, providers and employers. It overlaps with Night Nurse on nurse triage and 24/7 clinical call center services but serves a much broader portfolio of healthcare clients.
• TeamHealth (Nurse Triage / After-Hours): TeamHealth is a large healthcare services company providing physician staffing, after-hours call coverage and clinical support to hospitals and group practices. While much broader than Night Nurse, its after-hours and nurse-line services compete for the same hospital and practice customers.

Emerging players

• Caregility: Caregility provides virtual care and clinical communication technology used by hospitals for tele-nursing and virtual observation. It overlaps with Night Nurse on the clinical remote-care workflow used to support after-hours patient management, though focused on inpatient virtual nursing rather than outbound telephone triage.
• Wanda (Wanda Health): Wanda provides telephonic and remote patient monitoring services including nurse triage and after-hours support. It is an emerging player with partial overlap to Night Nurse on nurse triage, focused more on technology-enabled remote care than purely call-center triage.

Direct peers

• Concierge Medical Services / Nurse-on-Call providers: Concierge Medical Services and similar boutique firms offer after-hours telephone nurse triage and on-call physician coverage for private practices. They directly compete with Night Nurse for the same single-MD and small group practice customers using a similar per-call or subscription pricing model.
• TriageLogic: TriageLogic is a direct competitor providing nurse telephone triage software, outsourced triage call center services and protocol content for physician practices and hospitals. It overlaps Night Nurse almost exactly on product (after-hours nurse triage), customer base (physician groups and hospitals) and protocol methodology (Schmitt-Thompson).
• FONEMED: FONEMED operates a 24/7 nurse triage and telehealth call center that serves physician practices, health systems and health plans across North America. It is a direct functional peer to Night Nurse's after-hours triage offering, with similar protocol-driven nurse triage model and B2B healthcare customer base.

Others

• Health Navigator (triage content/protocols): Health Navigator provides triage protocol content and decision-support tools used by telehealth and nurse triage services. It is adjacent rather than directly competitive, supplying the protocol/decision-tree layer that Night Nurse implements operationally using Schmitt-Thompson content.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/in/stuart-pologe-2bab699

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Night Nurse