What FoneMed does

FoneMed is a privately held virtual care and telehealth company founded in 1996 by nurse-entrepreneur Charlene Brophy. Headquartered with dual head offices in Ventura, California, USA, and St. John's, Newfoundland and Labrador, Canada, the company operates with nearly 300 employees, the majority based in Canada supporting North American and international operations. FoneMed provides 24/7 nurse triage and clinical assessment, remote patient monitoring, behavioral health counseling, virtual urgent care, virtual primary care, and digital front door services to hospitals, healthcare systems, universities, government health agencies, insurance providers, and private practices. The company reports serving more than 2,300 client groups and over 25 million individuals globally.

The company's technology stack centers on the proprietary Florizel Healthcare Platform — a full-service contact solution with three modules (Connect, Monitor, Virtual Visit) — supplemented by HIPAA-compliant Population Health Management Software built over nearly 20 years of clinical experience. Clinical decisioning is anchored by Schmitt-Thompson protocols, described as the industry gold standard for symptom-based triage. FoneMed has held URAC Health Call Center accreditation continuously since 2000 and maintains HIPAA, SOC 2 Type 2, PCI-DSS, and HITRUST CSF-aligned security postures. The company has international operations through Fonemed Haiti SA (launched 2019), partnering with Haiti's national pension office and Digicel to deliver 24/7 medical aid.

FoneMed's business model combines subscription-based virtual care services delivered by clinical staff with licensing of the Florizel platform to healthcare organizations. Revenue is generated via custom enterprise contracts (quote-based, typically annual billing) sold through direct field sales targeting institutional buyers. Marketing channels include content marketing, LinkedIn/Facebook/X presence, and earned media, with inbound inquiries funnelled through a website contact form and 1-800 number. The company is founder-led and appears to be bootstrapped, with no disclosed institutional funding rounds. Notable 2025 strategic activity includes partnerships with PolyUnity Tech, Polyamyna Nanotech, and Genesis AI Garage aimed at advancing virtual care and healthcare innovation in Canada.

Name

FoneMed

Legal name

Fonemed

Website

https://fonemed.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

101–250 employees

Short description

FoneMed is a virtual care and telehealth company providing 24/7 nurse triage, remote patient monitoring, behavioral health, virtual urgent and primary care, and the proprietary Florizel platform to hospitals, healthcare systems, universities, government agencies, and insurers across North America and Haiti.

Ownership category

akta.pro rank

Product category

Telehealth and Virtual Care Services

NAICS

Home Health Care Services (62161), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Health Services (8000), Services-Home Health Care Services (8082), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA)

akta.pro secondary industries

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH), Primary Care & General Medicine Virtual Care (HLALAAAA), Hospital-at-Home & Acute Virtual Care Platforms (HLALABAC), Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC), Chronic Condition Virtual Care & Disease Management (Payer-Sponsored) (HLALACAE)

Keywords

• Nurse triage services
• Remote patient monitoring
• Telehealth virtual care
• Behavioral health counseling
• Population health management

Headquarters

HQ city

Ventura

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Virtual Care Services Subscription: Recurring service fees from healthcare organizations for nurse triage advice lines, remote patient monitoring, behavioral health counseling, and other telehealth services delivered 24/7 to patient populations.
2. Software Platform Licensing: Florizel Healthcare Platform offered to healthcare organizations for their own patient/clinician interactions, representing proprietary software licensing component.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

FoneMed delivers 24/7 virtual care clinical services to healthcare organizations, including telephone-based nurse triage, remote patient monitoring, behavioral health counseling, urgent and primary care delivered by nurse practitioners, and a digital front door for patient engagement. The company also licenses the proprietary Florizel Healthcare Platform, which enables clinicians and patients to connect and interact digitally, and offers HIPAA-compliant Population Health Management Software with customizable reporting for managing member populations.

Product overview

FoneMed is a virtual care platform providing both clinical services and technology solutions. The core offering consists of nurse triage, remote patient monitoring, behavioral health, urgent care, primary care, and digital front door services. Technology-wise, the company offers the Florizel platform (with Connect, Monitor, and Virtual Visit modules) and Population Health Management Software. Services include Disease Management, Care Transitions, and Sexual Violence Programs. The platform is built on proprietary technology with clinical protocols and integrates with clients' existing systems and medical devices.

Differentiator

Problem solved

Functional benefit

Brands

• Florizel: Fonemed's full-service contact solution healthcare platform for clinicians and patients. Includes Connect (communication), Monitor (remote patient monitoring), and Virtual Visit modules.

Products and services

• Nurse Triage Advice and Assessments 24/7 experienced nurse monitoring and treatment for remote patients, using Schmitt-Thompson protocols for symptom-based assessments. Designed for hospitals, healthcare systems, insurers, universities, and other organizations needing outsourced nurse triage capacity.
• Remote Patient Monitoring Service that enables FoneMed's nurses to monitor patients' medical devices remotely, with real-time clinical intervention when alerts are issued. Aimed at healthcare organizations managing chronically ill or post-discharge patient populations.
• Behavioral Health Telehealth counseling and support service for patients with mental health and addiction issues, delivered by dedicated case management nurses. Targeted at healthcare organizations, universities, and insurers seeking behavioral health access for their populations.
• Digital Front Door Digital engagement solution that moves many patient interactions to the digital world, improving the patient experience and enabling patients to take more responsibility in their own healthcare. Targeted at healthcare organizations seeking to digitize patient entry points.
• Urgent Care 24/7 emergency room expertise delivered by experienced nurse practitioners, accessible from virtually anywhere. Designed for healthcare organizations and patients needing on-demand urgent care without an in-person visit.
• Primary Care Virtual primary care solution that lets patients schedule appointments via a dedicated phone line, with nurse practitioners managing referrals, tests, and prescriptions. Designed for healthcare organizations and patient populations seeking virtual longitudinal care.
• Florizel Healthcare Platform Proprietary full-service contact solution platform for healthcare organizations and their patients, enabling clinicians and patients to connect and interact digitally for improved efficiency and quality of care. The platform includes Connect, Monitor, and Virtual Visit modules and is licensed to healthcare organizations.
• Population Health Management Software HIPAA-compliant proprietary software offering secure cloud-based encounter reports, customizable dashboards, and data reporting for managing member populations. Built from the ground up over nearly 20 years of clinical experience, with flexible custom reporting and patient records access for healthcare organizations.
• Disease Management Program Program that pairs registered nurses with patients to manage chronic conditions through cost-effective, patient-centered approaches. Targeted at healthcare organizations and insurers seeking to reduce complications and readmissions among chronically ill populations.
• Care Transitions Program Program that helps patients transition from hospital to home by identifying gaps in outpatient follow-up care and improving understanding of discharge instructions. Designed for hospitals and health systems seeking to reduce readmissions.
• Sexual Violence Program

Quantifiable outcome

• Provided nurse triage services to 10+ million individuals throughout North America
• +3 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• PolyUnity TechcoreStrategic or Co-development Partner · 5 November 2025Partnership with PolyUnity Tech announced at their new headquarters opening in St. John's. Collaboration focuses on advancing healthcare innovation in Canada through combined virtual care and other health technology solutions.
• Polyamyna NanotechminorStrategic or Co-development Partner · 5 November 2025Collaboration with Polyamyna Nanotech focusing on antimicrobial materials for healthcare applications as part of broader healthcare innovation initiative in Canada.
• Genesis AI GarageminorStrategic or Co-development Partner · 5 November 2025Partnership with Genesis AI Garage to advance artificial intelligence applications for healthcare products and services in Canada.
• Office National D'Assurance-Vieillesse (ONA)coreStrategic or Co-development PartnerFonemed Haiti SA partners with ONA, Haiti's national pension and social insurance office, to provide custom health programs and medical assistance services to ONA members and beneficiaries across the island nation.
• DigicelcoreStrategic or Co-development PartnerPartnership with Digicel, Haiti's largest communications provider, to leverage telecommunications infrastructure for delivering 24/7 medical hotline and telehealth services to Haitian citizens.
• URACcoreTechnology or IntegrationFonemed Haiti operates under URAC accreditation standards for medical protocols, ensuring approved medical protocols meet internationally recognized quality standards for telehealth services.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• K Health: K Health is an AI-driven virtual primary care platform offering data-driven triage and treatment to consumers and enterprise partners. It represents an emerging technology-led approach to the same nurse triage and primary care workflows that Fonemed serves.
• 98point6: 98point6 is a digital primary care platform combining AI-assisted asynchronous triage with physician consultation for employers and health plans. It competes with Fonemed's digital front door and primary care services using a more technology-led delivery model.
• HealthTap: HealthTap offers a virtual primary care and urgent care platform serving health plans, employers, and consumers through AI-assisted triage and physician visits. It is an emerging competitor in the same virtual primary care and digital front door categories as Fonemed.

Broad incumbents

• MDLive (Cigna): MDLive, owned by Cigna/Evernorth, provides virtual primary care, urgent care, dermatology, and behavioral health to health plans, employers, and consumers. It overlaps with Fonemed's enterprise telehealth service portfolio as a payer-owned incumbent.
• Amwell (American Well): Amwell is a large-scale enterprise telehealth platform serving health systems, payers, and employers with virtual visit, urgent care, and behavioral health offerings. It overlaps with Fonemed's provider-integrated virtual care and behavioral health service lines as a broad incumbent.
• Teladoc Health: Teladoc Health is the largest publicly traded telehealth platform offering virtual primary care, urgent care, behavioral health, and chronic condition management to enterprises, payers, and health systems. Fonemed competes with Teladoc for similar enterprise and health system contracts at smaller scale.
• Doctor On Demand (Included Health): Doctor On Demand, part of Included Health, delivers virtual primary care, urgent care, and behavioral health services to employers, health plans, and consumers. It overlaps with Fonemed's primary care and behavioral health offerings as a broader, better-capitalized incumbent.

Direct peers

• Carenet Health: Carenet Health is a closely comparable direct peer, providing 24/7 nurse triage, telehealth, healthcare engagement, and clinical support services to health plans, hospitals, and employers. Both companies operate clinical call centers with similar target customers and service models.
• TriageLogic: TriageLogic specializes in nurse triage services and software for healthcare organizations, using Schmitt-Thompson protocols—the same clinical decision support used by Fonemed. The companies overlap directly in nurse advice line services and triage protocol licensing.

Others

• Accolade: Accolade is a personalized healthcare navigation and advocacy platform for employers and health plans, integrating virtual care and clinical guidance services. It is an adjacent/ecosystem player that touches Fonemed's enterprise health buyer base through complementary rather than directly competing offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/fonemed
• Facebookfacebook.com/FONEMED
• LinkedInlinkedin.com/company/fonemed

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FoneMed