Tech 2U
Tech 2U is a founder-owned computer repair and IT support company founded in 2003, operating nine retail storefronts and a mobile service fleet across Sacramento, San Diego, and Las Vegas, serving residential consumers and small businesses through remote, on-site, in-shop, and recurring subscription channels.
- Company typePrivate
- Founded2003
- HeadquartersOrange, United States
- Headcount51–100
- GTM typeB2B and B2C
- OfferingServices
What Tech 2U does
Tech 2U is a privately held, founder-owned computer repair and IT support company headquartered in Orange, California, operating since 2003 across Northern California, Southern California, and Nevada. The company serves both residential consumers and small-to-medium businesses, delivering services through four channels: secure remote screen-sharing sessions powered by LogMeIn Rescue, on-site mobile technician visits from a fleet of equipped service vehicles, in-shop bench repairs at nine physical retail storefronts, and recurring Remote Support Membership (RSM) subscriptions at $39.99/month (Individual) and $49.99/month (Family).
The underlying technology stack is operational rather than proprietary: LogMeIn Rescue provides the secure remote session backbone using single-use six-digit codes, Cloudflare Turnstile protects contact forms from automated abuse, and the multi-channel service model is supported by per-location phone lines and a central booking line (888-931-0942). The product surface spans virus and malware removal, hardware repair, screen repair, data recovery, custom PC builds, networking, Apple/Mac services, server setup, tune-ups, liquid damage repair, and managed business IT support — each delivered through the appropriate channel at flat-rate price points ranging from $49 (in-shop bench) to $279 (extended in-shop) and $249 (remote session).
The business model blends transactional one-time service fees with a growing recurring subscription layer (RSM), supplemented by business IT support engagements and custom-built hardware sales. Go-to-market is local and direct: walk-in traffic at nine storefronts, phone-driven inside sales for membership enrollment, and a website (tech2u.com) optimized for regional SEO across the three served MSAs. The company has reached 200,000+ cumulative customers since founding and maintains an A+ BBB rating, but has no disclosed funding, no public revenue, no API, and no enterprise customer logos — indicating a stable, profitable regional services business rather than a venture-backed growth platform.
Tech 2U firmographics
Firmographics- Name
- Tech 2U
- Legal name
- Tech 2U
- Website
- https://tech2u.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Tech 2U is a founder-owned computer repair and IT support company founded in 2003, operating nine retail storefronts and a mobile service fleet across Sacramento, San Diego, and Las Vegas, serving residential consumers and small businesses through remote, on-site, in-shop, and recurring subscription channels.
- Ownership category
- akta.pro rank
Tech 2U industry classification
Industry- Product category
- Computer Repair and IT Support Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (81121), Other Personal and Household Goods Repair and Maintenance (811490)
- SIC
- Services-Miscellaneous Repair Services (7600), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA)
- akta.pro secondary industry
- Electronics Refurbishment, Repair & Reuse (Remarketing/Resale) (BPALAIAD)
Keywords
Where Tech 2U is headquartered
LocationHeadquarters
- HQ city
- Orange
- HQ country
- United States
- HQ region
- North America
Offices9 records
Markets served
Tech 2U business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Remote Support Memberships: Monthly subscription plans providing ongoing remote tech support. Individual Plan at $39.99/month and Family Plan at $49.99/month, both month-to-month with no annual contracts. Includes antivirus renewal, tuneups, maintenance, and member discounts on other services.
- One-Time Service Fees: Flat-rate one-time services including remote sessions ($249), on-site visits (Quick Fix $129, Standard $299), and in-shop repairs (Bench $49, Standard $229, Extended $279).
- Business IT Support: Managed services and business IT support including server setup, maintenance, networking, and ongoing technical support for businesses of any size.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Individual Plan - Remote Support Membership for single personal computer |
| Subscription | Monthly | Family Plan - Remote Support Membership for up to 3 computers |
| One time/ perpetual license | Pay-as-you-go | Standard Remote Session - One-time virus removal, tuneups, software repair |
| Unit Pricing | Pay-as-you-go | On-Site Quick Fix - 15 minutes or less residential service |
| Unit Pricing | Pay-as-you-go | On-Site Standard Service - Most residential appointments |
| Unit Pricing | Pay-as-you-go | On-Site Business First Hour - Professional on-site business IT support |
| Unit Pricing | Pay-as-you-go | Additional Half Hour - Reduced incremental billing |
| Unit Pricing | Pay-as-you-go | In-Shop Bench Service - Quick fixes while you wait |
| Unit Pricing | Pay-as-you-go | In-Shop Standard Repair - Majority of shop services |
| Unit Pricing | Pay-as-you-go | In-Shop Extended Service - Advanced repairs and specialty work |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels3 records
Tech 2U product offering
Product offeringCore offering
Tech 2U provides professional computer repair and IT support through four delivery channels—remote screen-sharing sessions, on-site mobile dispatch, in-shop bench repairs, and business managed IT services—plus a subscription-based Remote Support Membership. Customers can buy one-time flat-rate repairs ($49–$299) or recurring month-to-month plans ($39.99–$49.99/month) covering virus/malware removal, hardware repair, screen repair, data recovery, networking, server, Mac, and tune-up services.
Product overview
Tech 2U is a computer repair and IT support company offering a multi-channel service model consisting of four core service delivery methods: Remote Support (secure screen-sharing sessions via LogMeIn Rescue), On-Site/Mobile Service (fleet of service vehicles), In-Shop Service (bench repairs at physical locations), and Business Support (managed IT services for businesses). The company also operates a subscription-based Remote Support Membership (RSM) program with Individual ($39.99/month) and Family ($49.99/month) plans providing ongoing remote help, antivirus renewal, and priority support. Additional services include virus/malware removal, hardware repair, screen repair, data recovery, custom computer builds, networking, server services, Apple/Mac services, tune-ups, and liquid damage repair. The company serves residential and business customers across multiple California and Nevada locations.
Differentiator
Problem solved
Functional benefit
Products and services
- Remote Support Secure screen-sharing sessions with a Tech 2U technician to resolve viruses, tune-ups, and software issues remotely; includes one-time sessions at $249 per session. Powered by LogMeIn Rescue with single-use 6-digit connection codes.
- Remote Support Membership (RSM) Month-to-month subscription plan for ongoing remote tech support with proactive maintenance, priority support, included antivirus protection renewal, and member discounts. Individual Plan $39.99/month covers 1 computer, Family Plan $49.99/month covers up to 3 computers; both include up to 5 support sessions per computer each month.
- On-Site Service (Mobile Service) Fleet of fully equipped service vehicles delivering expert on-site computer repair to homes and businesses. Tiers include Quick Fix ($129, 15 minutes or less), Standard Service ($299), and Business Service with first-hour plus $80/half-hour incremental billing.
- In-Shop Service Bench repair service at 9 physical Tech 2U retail locations covering screens, motherboards, data recovery, virus removal, and hardware repairs. Tiers include Bench ($49 flat for counter fixes), Standard ($229), and Extended ($279). Free diagnostics included.
- Business Support Managed IT services for businesses of any size, including server setup, server maintenance, networking installation and troubleshooting, workstation support, and on-site operational IT assistance. Hosted on a dedicated assist.tech2u.com support portal.
Quantifiable outcome
- 200,000+ customers served since 2003
- +2 more outcomes
Companies that use Tech 2U
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles2 records
Tech 2U technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature2 records
Tech 2U partnerships and signals
Strategic signalScale indicators4 records
Recent moves7 records
Expansion highlights5 records
Tech 2U competitors and assessment
Company assessmentDirect peers
- HelloTech: HelloTech dispatches on-demand technicians for in-home tech support, smart home setup, and computer repair across major U.S. metros. It is a direct on-site-services competitor to Tech 2U's mobile fleet, though more digitally native and without storefronts.
- NerdsToGo: NerdsToGo is a U.S. franchise network providing on-site computer repair, IT support, and managed services to homes and small businesses — closely matching Tech 2U's mobile service fleet and business IT support offering. Franchise model provides geographic expansion that Tech 2U does organically.
- Computer Troubleshooters: Computer Troubleshooters is an international franchise network providing on-site and remote computer repair and IT support to homes and SMBs. Its service mix, target customer, and franchise-based delivery model closely mirror Tech 2U's mobile and managed-services business.
- CMIT Solutions: CMIT Solutions is a managed IT services franchise targeting SMBs with proactive monitoring, cybersecurity, and on-site support. It directly parallels Tech 2U's Business Support offering and is a relevant comparable for the higher-margin managed services vector.
Broad incumbents
- uBreakiFix (Asurion): uBreakiFix, owned by Asurion, is one of the largest U.S. consumer electronics repair chains, with hundreds of storefronts handling phones, tablets, PCs, and game consoles. It is a broad incumbent competitor for Tech 2U's in-shop device repair and screen repair services.
- CompuCom: CompuCom is a large North American managed IT services provider serving enterprise and mid-market clients with endpoint management, networking, and field services. It is a broad incumbent comparable for Tech 2U's Business Support line at a much larger scale.
- Asurion Tech Repair & Solutions: Asurion is the parent of uBreakiFix and operates an extensive device repair, protection plan, and tech support network. As the largest U.S. device-protection ecosystem, it represents both a competitive threat and a potential partnership/channel partner for Tech 2U's repair services.
- Office Depot Tech Services: Office Depot offers in-store tech support, repair, and small-business IT services through its retail footprint. It is a broad incumbent competitor, particularly for walk-in consumer repair and small-business support, with significantly larger national reach than Tech 2U.
- Geek Squad (Best Buy): Best Buy's Geek Squad is the most recognized consumer and small-business tech support and repair brand in the U.S., offering remote, in-store, and on-site services that directly overlap Tech 2U's multi-channel model. Geek Squad operates at national scale with insurance and warranty partnerships Tech 2U lacks.
Regional players
- Nerds On Call: Nerds On Call is a Sacramento-based computer and device repair service with storefronts and on-site support, directly overlapping Tech 2U's Sacramento region footprint. Same-market, same-services competitor, making it one of the most locally comparable peers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
Tech 2U social profiles
Digital presenceTech 2U financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tech 2U leadership team
Management profileNumber of profiles
Profiles2 records
Tech 2U funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tech 2U M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tech 2U
What does Tech 2U do?
Tech 2U provides professional computer repair and IT support through four delivery channels—remote screen-sharing sessions, on-site mobile dispatch, in-shop bench repairs, and business managed IT services—plus a subscription-based Remote Support Membership. Customers can buy one-time flat-rate repairs ($49–$299) or recurring month-to-month plans ($39.99–$49.99/month) covering virus/malware removal, hardware repair, screen repair, data recovery, networking, server, Mac, and tune-up services.
Is Tech 2U a public or private company?
Tech 2U is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Tech 2U founded?
Tech 2U was founded in 2003. It employs 51 to 100 people.
Where is Tech 2U based?
Tech 2U is headquartered in Orange, United States, in the North America region.
How does Tech 2U make money?
Three revenue lines are on record. Remote Support Memberships are the primary driver. The others are one-Time Service Fees and business IT Support.
Who are Tech 2U's main competitors?
Direct peers on record are HelloTech, NerdsToGo, Computer Troubleshooters and CMIT Solutions. Broad incumbents are uBreakiFix (Asurion), CompuCom, Asurion Tech Repair & Solutions, Office Depot Tech Services and Geek Squad (Best Buy). Nerds On Call is listed as a regional player.
Does Tech 2U have an API?
No public API is recorded for Tech 2U.
What industry is Tech 2U in?
Tech 2U's product category is Computer Repair and IT Support Services. Its primary akta.pro industry code is CRACAJAA, Consumer Device Repair Services (Phones, Tablets, PCs), with a secondary code of BPALAIAD, Electronics Refurbishment, Repair & Reuse (Remarketing/Resale). Its NAICS code is 81121 and its SIC code is 7600.