Evcoms
Evcoms is an Ireland-based enterprise technology provider delivering contact centre, unified communications, workforce engagement, legacy modernisation, and AI solutions via its proprietary evTel platform and strategic partnerships with NICE, Verint, Avaya, and others, serving 100+ global enterprise clients.
- Company typePrivate
- Founded2017
- HeadquartersBaltinglass, Ireland
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Evcoms does
Evcoms is a privately held, Ireland-based (Wicklow/Dublin) enterprise technology solutions company founded in 2017, with an additional London office serving the UK market. The firm positions itself as a project-oriented provider of 'practical solutions to complex problems' across the contact centre, unified communications, workforce engagement, legacy modernisation, and AI solution categories. Its portfolio comprises CCaaS/Contact Centre, UCaaS/Unified Communications, WEM (Workforce Engagement Management), Legacy Data Management, Microsoft Power Platform services, and a proprietary cloud telephony offering branded as evTel, alongside a recently launched AI & Outcomes solution line.
Underlying technology is delivered through a hybrid model: proprietary components (evTel, bespoke Power Platform builds) are layered on top of certified integrations with strategic vendor platforms from NICE, Verint (Platinum Partner), Alcatel-Lucent Enterprise, Five9, Calabrio, and Avaya. The company maintains ISO 9001, ISO 14001, and ISO 27001 certifications and reports serving 100+ global enterprise clients spanning telecommunications, healthcare, legal, public sector, and insurance verticals. Named references include BT Ireland, Connect, LetsGetChecked, and ALS Identify.
The business model combines professional services revenue (implementation, consulting, managed services, 24/7/365 support) with a recurring subscription layer from CCaaS, UCaaS, WEM, evTel, and AI & Outcomes engagements. Pricing is quote-based with annual billing cadence, reflecting enterprise procurement norms. Distribution runs through direct enterprise field sales supplemented by vendor channel partnerships, with the 2025 acquisition of Hikari and a 20-job worldwide hiring plan signalling ongoing inorganic and organic expansion.
Evcoms firmographics
Firmographics- Name
- Evcoms
- Legal name
- Evcoms
- Website
- https://evcoms.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Evcoms is an Ireland-based enterprise technology provider delivering contact centre, unified communications, workforce engagement, legacy modernisation, and AI solutions via its proprietary evTel platform and strategic partnerships with NICE, Verint, Avaya, and others, serving 100+ global enterprise clients.
- Ownership category
- akta.pro rank
Evcoms industry classification
Industry- Product category
- Cloud Communications and Contact Centre Solutions
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Unified Communications (UCaaS) Apps (BPAMACAE)
Keywords
Where Evcoms is headquartered
LocationHeadquarters
- HQ city
- Baltinglass
- HQ country
- Ireland
- HQ region
- Europe
Offices2 records
Markets served
Evcoms business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Professional Services and Solutions: Evcoms provides practical solutions to complex problems through project-oriented services including implementation, consulting, and managed services for contact centre and communications technology.
- Technology Solutions: Sale and deployment of cloud communications, CCaaS, UCaaS, WEM, and AI-powered solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise solutions with custom pricing |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Evcoms product offering
Product offeringCore offering
Evcoms provides cloud-based contact centre (CCaaS), unified communications (UCaaS), AI-powered automation, workforce engagement management (WEM), legacy data modernisation, and its proprietary evTel cloud telephony platform. Solutions are delivered to enterprise clients through professional services including implementation, consulting, integration, and managed support, leveraging strategic partnerships with NICE, Verint, Avaya, Alcatel-Lucent Enterprise, Five9, and Calabrio.
Product overview
Evcoms is a project-oriented organisation providing practical solutions to complex problems across multiple technology domains. The company offers a portfolio of interconnected solutions: AI & Outcomes delivers AI-powered insights and automation; CCaaS/Contact Centre provides cloud-based customer service tools; evTel offers proprietary cloud telephony; Legacy Data Management modernises aging systems; Microsoft Power Platform enables low-code app development and automation; UCaaS/Unified Communications connects distributed teams; and WEM (Workforce Engagement Management) optimises employee performance and engagement. The solutions are delivered through strategic partnerships with technology vendors including NICE, Verint, Alcatel Lucent Enterprise, Five9, Calabrio, and Avaya.
Differentiator
Problem solved
Functional benefit
Products and services
- AI & Outcomes AI-powered solution that delivers measurable results through insights, automation, and smarter decisions for enterprise daily operations, aimed at organisations seeking to operationalise AI in customer service and workforce contexts.
- CCaaS / Contact Centre Scalable cloud-based contact centre solution that enhances customer service through seamless support tools, targeted at enterprise contact centre operators leveraging Verint, NICE, Five9, and Avaya integrations.
- evTel Proprietary cloud telephony platform built and branded by Evcoms, positioned as a partner solution for enterprises seeking an Evcoms-owned telephony layer integrated with broader UCaaS and contact centre capabilities.
- Legacy Data Management Solution for modernising legacy systems, improving data access, and ensuring security across enterprise platforms, aimed at organisations seeking to retire or integrate aging communications and data infrastructure.
- UCaaS / Unified Communications Unified communications solution that connects distributed teams through calls, chat, and video, targeted at enterprises modernising internal collaboration and external communications.
- WEM (Workforce Engagement Management) Workforce engagement management tooling that empowers employees by improving performance, engagement, and workforce insights in contact centre and operations environments.
Companies that use Evcoms
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles2 records
Evcoms technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
Evcoms partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- NICEcoreStrategic technology partnership for contact centre analytics and workforce optimisation solutions.
- VerintcoreVerint Platinum Partner status. Provides customer engagement, workforce optimisation, and security solutions integration capabilities.
- Alcatel-Lucent EnterprisecoreStrategic partner for Rainbow communications solutions and enterprise network infrastructure.
- Five9corePartner for cloud contact centre solutions and IVR capabilities.
- CalabriocorePartner for workforce management and analytics solutions for contact centres.
- AvayacoreStrategic partner for unified communications and contact centre solutions.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Evcoms competitors and assessment
Company assessmentBroad incumbents
- Softcat: UK IT reseller and services firm selling collaboration, networking, and cloud solutions to mid-market and enterprise. Comparable on UC/CC vendor resale and enterprise UK customer base, though less specialised in WFO/WEM than Evcoms.
- Genesys: Global cloud and on-premises CCaaS/WEM platform vendor. Comparable as a vendor ecosystem partner to Evcoms and as an incumbent competitor in the contact centre modernisation deals Evcoms pursues.
- NICE: Global vendor of contact centre, WEM, and AI analytics solutions including NICE inContact. A core strategic partner of Evcoms and a competing platform in the same enterprise deals, with significant overlap in target buyers and use cases.
- Computacenter: Large UK-headquartered IT infrastructure and services provider with significant enterprise networking, collaboration, and contact centre practice. Overlaps with Evcoms on UCaaS/CCaaS deployment and managed services for enterprise customers in the UK and Ireland.
Direct peers
- ConvergeOne: US-headquartered specialist systems integrator focused on collaboration, contact centre, and cloud communications across vendors such as Cisco, Avaya, NICE, and Verint. Highly comparable as a vendor-agnostic CCaaS/UCaaS integrator serving enterprise customers, with similar professional services plus managed services mix.
- Presidio: Global technology integrator delivering cloud, collaboration, and contact centre solutions across Cisco, Avaya, Genesys, and similar ecosystems. Comparable as a mid-sized integrator monetising both vendor deployment services and recurring managed/hosted communications offerings.
Emerging players
- RingCentral: Cloud UCaaS/CCaaS vendor with strong SMB and mid-market presence and growing enterprise motion. Comparable on unified communications and contact centre offerings overlapping with Evcoms's evTel and CCaaS portfolio.
- Five9: Cloud-native CCaaS vendor and Evcoms partner. Comparable as a competitor and partner in Evcoms's portfolio, selling direct enterprise contact centre solutions that increasingly overlap with what Evcoms helps enterprises deploy.
- 8x8: Cloud-native UCaaS and CCaaS provider competing directly in the same enterprise communications space. Comparable as a vendor whose platform can be deployed with Evcoms-type integration services or as a direct alternative.
Regional players
- Trilogy Technologies: Irish-headquartered managed IT services and cloud communications provider serving enterprise and public sector in Ireland. Comparable as a same-geography peer competing for Irish enterprise UC, contact centre, and managed services budgets.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Evcoms social profiles
Digital presenceEvcoms compliance and trust
Trust signalCompliance3 records
Evcoms financial estimates
Financial estimateRevenue estimate
Valuation estimate
Evcoms leadership team
Management profileNumber of profiles
Profiles1 record
Evcoms subsidiaries and ownership
Company hierarchySubsidiaries1 record
Evcoms funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Evcoms M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Evcoms
What does Evcoms do?
Evcoms provides cloud-based contact centre (CCaaS), unified communications (UCaaS), AI-powered automation, workforce engagement management (WEM), legacy data modernisation, and its proprietary evTel cloud telephony platform. Solutions are delivered to enterprise clients through professional services including implementation, consulting, integration, and managed support, leveraging strategic partnerships with NICE, Verint, Avaya, Alcatel-Lucent Enterprise, Five9, and Calabrio.
Is Evcoms a public or private company?
Evcoms is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Evcoms founded?
Evcoms was founded in 2017. It employs 51 to 100 people.
Where is Evcoms based?
Evcoms is headquartered in Baltinglass, Ireland, in the Europe region.
How does Evcoms make money?
Two revenue lines are on record. Professional Services and Solutions are the primary driver. The others are technology Solutions.
Who are Evcoms's main competitors?
Broad incumbents on record are Softcat, Genesys, NICE and Computacenter. Direct peers are ConvergeOne and Presidio. Emerging players are RingCentral, Five9 and 8x8. Trilogy Technologies is listed as a regional player.
Does Evcoms have an API?
No public API is recorded for Evcoms.
What industry is Evcoms in?
Evcoms's product category is Cloud Communications and Contact Centre Solutions. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms). Its NAICS code is 54151 and its SIC code is 7385.