RIVIAM Digital Care

What RIVIAM Digital Care does

RIVIAM Digital Care is a UK-based provider of a secure cloud care co-ordination platform and digital services for health and social care organisations, founded in 2013 and headquartered in Bath, England, with a registered office in Shepton Mallet, Somerset. The company, trading as RIVIAM Digital Care Limited (Company Number 04543806), operates with 11-50 employees and serves NHS Trusts, Integrated Care Boards, Local Authorities, and Voluntary, Community and Social Enterprise (VCSE) organisations across England.

The platform is hosted on Amazon Web Services in the London Region across three Availability Zones and integrates with core NHS infrastructure including NHS Spine Mini Service, NHS MESH, NHS login, and HL7 ADT interfaces. RIVIAM holds accredited integrations with the three major UK clinical systems: TPP SystmOne (live API key with a proprietary Windows Desktop Connector providing real-time coded and free-text record access), EMIS Web (accredited partner with GPSoC Desktop Connector and direct in-EHR integration), and The Access Group's Rio, plus a real-time data feed integration with Cerner Millennium at the Royal United Hospital Bath. Certified to Cyber Essentials Plus, NHS Digital Data Toolkit and DCB0129 clinical safety standards, the platform offers a 99.95% uptime SLA.

The product portfolio comprises Digital Immunisations Consent (eConsent plus a mobile app for nurses working online or offline), Referral Management services, a Multi-agency Referral Hub linking NHS, social care and third sector organisations (38-partner Community Wellbeing Hub being the flagship deployment), a Hospital to Home discharge service, a Digital Front Door Patient Engagement Portal, GP Document Delivery via NHS MESH, and Sadie AI services featuring the Clutter Classifier. Revenue is generated primarily through subscription-based SaaS contracts with NHS and Local Authority customers, supplemented by API and integration licensing for system suppliers. RIVIAM sells directly via enterprise field sales with account management for every customer, complemented by NHS SBS framework procurement and partnerships such as the HCRG Care Group strategic agreement covering approximately one million people across the BSW Integrated Care System.

Name

RIVIAM Digital Care

Legal name

RIVIAM Digital Care Limited

Website

https://riviam.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

RIVIAM Digital Care is a UK-based SaaS platform and digital services provider enabling secure care co-ordination across NHS Trusts, Integrated Care Boards, Local Authorities, and VCSE organisations through accredited integrations with TPP SystmOne, EMIS Web, NHS Spine, and Cerner Millennium.

Ownership category

akta.pro rank

Product category

Healthcare Coordination Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

Keywords

• Care coordination platform
• Digital health services
• NHS integration software
• Referral management system
• Patient engagement portal

Headquarters

HQ city

Bath

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Platform and Services: RIVIAM provides a secure care co-ordination platform and services on a subscription basis to NHS Trusts, Integrated Care Boards, Local Authorities, and VCSE organisations. Services include digital immunisations consent, referral management, multi-agency referral hub, hospital discharge, and patient engagement portal. Customers receive regular releases (generally every 4-6 weeks) at no extra cost during the term of the agreement.
2. API and Integration Services: RIVIAM provides API access to system suppliers for NHS contracted services, allowing applications to send and receive status updates. Can act as document delivery system for organisations without capable systems.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

RIVIAM Digital Care provides a secure cloud-based care co-ordination platform and associated digital services to NHS Trusts, Integrated Care Boards, Local Authorities and VCSE organisations across England. Its core offerings include digital immunisations consent, referral management and multi-agency referral hub services, hospital-to-home discharge co-ordination, and a digital front-door patient engagement portal, all built on deep integrations with GP clinical systems and NHS national infrastructure.

Product overview

RIVIAM Digital Care provides a unified digital care coordination platform for health and social care. The platform operates as an integrated ecosystem of interconnected services rather than a single monolithic product. Core offerings include: Digital Immunisations Consent (eConsent, workflow, and mobile app for school vaccination programmes); Referral Management services and Multi-agency Referral Hub (enabling coordinated referrals across NHS, social care, and third sector); Hospital to Home discharge service (speeding patient transitions from hospital to community care); and Digital Front Door/Patient Engagement Portal (patient-facing access with NHS login). Add-on capabilities include Sadie AI services (AI decision support), GP Document Delivery via NHS MESH, Service Directory, and Immunisations mobile app/dashboard reporting. All services share a common data architecture enabling real-time integration with GP systems (TPP SystmOne™, EMIS Web), hospital EPRs, NHS Spine, and Shared Care Records.

Differentiator

Problem solved

Functional benefit

Brands

• Sadie AI: AI-enabled automation and service intelligence platform for improved decision-making and care co-ordination.
• Digital Immunisations Consent
• Multi-agency Referral Hub
• Hospital to Home
• Digital Front Door

Products and services

• Digital Immunisations Consent Digital consent platform for school-aged children's vaccinations that improves uptake, reduces costs and increases team productivity; includes eConsent forms, workflow management, clinic scheduling and a mobile app for nurses. Targeted at NHS Trusts, community healthcare providers and immunisations service operators such as Vaccination UK, HCRG Care Group and HRCH.
• Referral Management services Digital referral and workflow management system that speeds up delivery of care via online referral forms, automated routing, triage and case management with real-time integration to clinical systems. Used by NHS Trusts and VCSE organisations across England.
• Multi-agency Referral Hub Shared referral platform linking NHS, social care and VCSE organisations with role-based access and shared patient records to deliver co-ordinated care across organisational boundaries. Powers the BaNES Community Wellbeing Hub partnership of 38 organisations.
• Hospital to Home service Discharge co-ordination service that speeds up medically fit patients leaving hospital through real-time referral tracking, ward-to-community handoffs and multi-agency co-ordination with a live status dashboard. Documented £4.00 per £1.00 invested return in the Community Wellbeing Hub discharge service.
• Digital Front Door / Patient Engagement Portal Digital patient engagement platform improving access, convenience and efficiency with secure appointment booking, document sharing, digital questionnaires and NHS login authentication. Also delivered via the NHS App Wayfinder programme to NHS customers.
• Sadie AI services AI services for improved decision-making and care, including the Clutter Classifier for image-based hoarding assessment support. Integrated with RIVIAM's care co-ordination platform and positioned as affordable, scalable and secure.
• GP Document Delivery Service delivering documents daily to GP systems (TPP SystmOne and EMIS Web) via NHS MESH, eliminating postal costs and supporting a paper-free NHS. 800,000 documents were sent via this route in 2024.

Quantifiable outcome

• 2m+ referrals managed every year
• +6 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability7 records

Feature8 records

Partnerships

13 partnerships are on record, tiered core, important and minor.

• NHS Shared Business ServicescoreGTM or Marketing Partner · 9 March 2026RIVIAM is an approved supplier on NHS SBS' Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement (Lot 1 - Digital Online Communications). This provides NHS Trusts and independent healthcare organisations with a new procurement route to access RIVIAM's patient communication and engagement services.
• TPP (SystmOne)coreTechnology or IntegrationRIVIAM is approved to integrate with TPP SystmOne with a live API key. The GP Desktop Connector provides real-time interface to patient records. RIVIAM's Desktop Connector runs on TPP's gateway machine for 24/7 access. Services include patient lookup, record access, referral updates, and appointment booking integration.
• EMIS Health (EMIS Web)coreTechnology or IntegrationRIVIAM is an accredited EMIS Health partner. Works in two ways: (1) via NHS England's GPSoC Desktop Connector for cost-effective linking, and (2) directly within EMIS Web via the external viewer tab. The API enables patient search, clinical record retrieval, coded data writing, document upload/access, and appointment management.
• The Access Group (Access Rio)importantTechnology or IntegrationRIVIAM is an official partner of The Access Group Partner Programme, integrating directly with Access Rio. Referrals received via RIVIAM's Digital Front Door can be auto-routed for creation and updating of patients and referrals in Access Rio. RIVIAM can also upload documents and make appointments in Rio.
• NHS Spine Mini Service / NHS DigitalcoreTechnology or IntegrationRIVIAM is an accredited NHS Spine Mini Service provider, enabling access to basic patient information via the Personal Demographics Service (PDS). This enhances data accuracy and reporting efficiency for customers. Also uses NHS MESH secure file transfer for document delivery to GP systems.
• NHS logincoreTechnology or IntegrationRIVIAM uses NHS login to enable patients to book and manage appointments on its Patient Portal launched in 2024, allowing citizens to authenticate securely using their NHS login credentials.
• HCRG Care GroupcoreStrategic or Co-development PartnerStrategic partnership with HCRG Care Group for delivering community health services across Bath and North East Somerset, Swindon and Wiltshire (BSW). RIVIAM provides digital front door for 11 children's and 21 adult community services covering ~1 million people, launched 1 April 2026. Also longstanding partner for immunisations services since 2018.
• Amazon Web Services (AWS)coreTechnology or IntegrationRIVIAM's platform and digital services are hosted on AWS in the London Region using three Availability Zones. AWS is ISO27001, ISO27017 and ISO27018 accredited and accredited to UK Government's standards.
• Tech4Good South WestminorOthersRIVIAM is a proud member of Tech4Good South West, a community network dedicated to driving technological innovation to tackle social challenges while empowering everyone with skills needed in the digital age.
• techUKminorOthersRIVIAM is a member of techUK and participates in health and social care events and networking with colleagues across the industry.
• Cerner (Royal United Hospital Bath)importantTechnology or IntegrationRIVIAM enabled a real-time data feed from the Cerner Millennium EPR at Royal United Hospital Bath with RIVIAM's Hospital to Home Discharge service. Ward teams see the patient's latest ward and Estimated Discharge Date in real time.
• Community Wellbeing Hub Partners (BaNES)coreStrategic or Co-development PartnerThe Community Wellbeing Hub in Bath and North East Somerset is a partnership of 38 health, social care and VCSE organisations (including BaNES Council, HCRG Care Group, Bath Mind, Age UK BaNES, Carers' Centre, Dorothy House, Citizens Advice BaNES, and Developing Health and Independence). RIVIAM serves as the shared referral management platform for all partners.
• The Carers' Centre (BaNES)importantStrategic or Co-development PartnerRIVIAM developed new multi-person referral functionality enabling referrals for both patients and their carers. When carer details are included in a referral form, the system automatically creates an onward referral for the Carers' Centre, enabling PDS check and access to the BaNES Integrated Care Record.

Scale indicators11 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• The Access Group: Large UK software vendor with the Access Rio EPR used by community and mental health Trusts. RIVIAM is an official integration partner, but Access Group's broader portfolio (patient engagement, workflows) overlaps with RIVIAM's referral management.
• EMIS Group: UK GP clinical system incumbent (EMIS Web) and broader healthcare software provider. Currently both a partner (accredited EMIS integration) and a competitive threat via its expanding patient engagement and workflow features.
• TPP: Provider of SystmOne, the dominant UK GP and shared care record platform. Currently a key integration partner via RIVIAM's Desktop Connector, but its expanding native functionality competes with RIVIAM's referral and immunisations workflows.

Direct peers

• Accurx: UK health-tech platform used by GPs and NHS Trusts for patient communication, questionnaires, and appointment booking via desktop integration. Closest direct competitor to RIVIAM's Digital Front Door and GP Desktop Connector offerings.
• DrDoctor: NHS-focused digital patient communication and appointment management platform deployed across UK Trusts. Comparable to RIVIAM's Digital Front Door/Patient Engagement Portal and Hospital to Home discharge use cases.
• Patients Know Best: UK personal health record and patient portal platform used by NHS organisations. Competes directly with RIVIAM's patient portal and NHS login-integrated Digital Front Door offering.
• Cinapsis: NHS specialist referral and triage platform used by ICBs and Trusts. Direct competitor in the referral management workflow layer where RIVIAM operates with NHS partners.

Emerging players

• Huma: Digital health platform offering remote patient monitoring, virtual care, and hospital-at-home pathways. Adjacent overlap with RIVIAM's Hospital to Home discharge service and broader connected-care roadmap.
• Doccla: UK virtual care and remote monitoring provider working with NHS Trusts on hospital-at-home and virtual ward models. Partial overlap with RIVIAM's discharge coordination and care co-ordination capabilities.
• Lilli: UK tech-enabled home care monitoring provider for local authorities and NHS, using sensors and predictive analytics. Comparable to RIVIAM's social care co-ordination and multi-agency working model for VCSE and local authority partners.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/riviam
• LinkedInlinkedin.com/company/riviam

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RIVIAM Digital Care