DigitalWell
DigitalWell is an Ireland-based enterprise communications and managed services provider serving 500+ clients across 30+ countries with unified communications, cloud contact centre, managed security, and its proprietary AI Voice Network platform.
- Company typePrivate
- Founded2007
- HeadquartersBallymount, Ireland
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What DigitalWell does
DigitalWell (formerly Welltel, rebranded 31 May 2022) is an Ireland-headquartered enterprise communications and managed services provider founded in 2007 by Ross Murray (CEO) and John Quinn (Executive Chairman). The company serves 500+ enterprise clients across 30+ countries with three integrated service lines — Intelligent Network (connectivity, SD-WAN, managed firewall, secure WiFi), Smart Workplace (DigitalWell 360 unified communications, Microsoft Teams Telephony, voice lines), and Customer Experience (cloud contact centre, AI Voice Network, AI Voice Agents). Its flagship product, the AI Voice Network, is a proprietary network-layer AI infrastructure that captures, transcribes, and acts on every voice interaction across any existing telephony, UC, or CX platform without rip-and-replace migrations, supported by AI Voice Agents in two tiers with outcome-based pricing.
The company monetises through a mix of recurring managed service subscriptions, professional services for implementation (with staged billing), outcome-based pricing for AI Voice Agents, and hardware supply. Go-to-market is direct enterprise field sales targeting global enterprises, SMEs, and public sector organisations across verticals including technology, healthcare, insurance, retail, travel, and government, supported by strategic partnerships with Genesys, Fortinet, Avaya, Palo Alto Networks, Verint, and Centrical. DigitalWell reports 98% client retention, 18-year average client relationships, 99.99% uptime in 2025, and 3x revenue growth since 2018, with operations spanning Ireland, the UK, and 30+ countries including deployments across 5 continents in 2024. The company is ISO 27001:2022 certified, VMware Cloud Verified, and holds a UK telecoms carrier license. Following a Livingbridge and Muzinich & Co investment in late 2020, DigitalWell executed eight acquisitions between 2019 and 2022 (Invistech, Novi, Intellicom, Capstone, Strencom, ANS, Eleven, Wren Data) before divesting its Managed IT Services business to FutureRange in 2025 as part of portfolio rationalisation.
DigitalWell firmographics
Firmographics- Name
- DigitalWell
- Legal name
- Welltel (Ireland) Ltd
- Website
- https://digitalwell.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- DigitalWell is an Ireland-based enterprise communications and managed services provider serving 500+ clients across 30+ countries with unified communications, cloud contact centre, managed security, and its proprietary AI Voice Network platform.
- Ownership category
- akta.pro rank
DigitalWell industry classification
Industry- Product category
- Enterprise Communications
- NAICS
- Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Telephone Call Centers (56142)
- SIC
- Communications Services, Nec (4899), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Cloud PBX & Hosted Telephony (HDAIAHAB), AI/ML Solution Integration & MLOps Enablement (BPAEAAAJ)
Keywords
Where DigitalWell is headquartered
LocationHeadquarters
- HQ city
- Ballymount
- HQ country
- Ireland
- HQ region
- Europe
Offices5 records
Markets served
DigitalWell business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain
Revenue model
- Managed Services & Subscriptions: Recurring subscription charges for hosted communications platforms including DigitalWell 360 (unified communications), cloud contact centre, voice network, SD-WAN, connectivity, and security services. Payments for recurring services are collected via direct debit.
- Professional Services & Implementation: Implementation, site surveys, planning, and deployment services for communications and contact centre platforms. One-time project-based fees including staged billing options (50%/40%/10% across agreement signing, ready for service, and order completion milestones).
- AI Voice Agent Outcomes: Pricing tied to outcomes and actions completed (bookings made, verifications processed, tasks resolved) rather than per-seat licences. Pay based on the value of actions completed by AI agents.
- Hardware & Equipment Supply: Supply of customer premise equipment including routers, handsets, and network devices as part of managed service deployments. Consumables are excluded from standard support unless explicitly stated.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Outcome Based/ Performance | Multi-year contract | AI Voice Agents - Assist Tier: Pre-built AI agents for fast deployment |
| Outcome Based/ Performance | Multi-year contract | AI Voice Agents - Execute Tier: Advanced agents integrated with existing workflows |
| Subscription | Annual | Standard Support Package |
| Subscription | Annual | Premium Support Package (Optional Extra) |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
DigitalWell product offering
Product offeringCore offering
DigitalWell is an enterprise communications provider delivering managed cloud contact centre, unified communications, SD-WAN networking, managed security, and AI-powered voice automation through its proprietary AI Voice Network platform. The company bundles connectivity, voice infrastructure, CX platforms, and AI applications into end-to-end managed services for enterprise, SME, and public sector clients across 30+ countries. Its flagship AI Voice Network operates at the network layer to capture, transcribe, and act on every voice interaction without requiring platform replacement.
Product overview
DigitalWell is a communications technology provider offering a portfolio of integrated products across three core service areas: (1) Intelligent Network (connectivity, SD-WAN, managed firewall, secure WiFi, cloud and data management), (2) Smart Workplace (DigitalWell 360 unified communications, Microsoft Teams Telephony, voice lines and numbering, managed IT services), and (3) Customer Experience (Cloud Contact Centre powered by Genesys Cloud CX, AI Voice Network, AI Voice Agents). The AI Voice Network is the company's flagship AI product — operating at the network layer rather than within a single application — and converts voice interactions into structured business outcomes with automatic transcription, summarisation, CRM integration, and workflow automation. AI Voice Agents extend this capability with two tiers (Assist for pre-built use cases and Execute for complex workflow automation). The product portfolio is supported by 24/7 managed services, ISO 27001-certified operations, and partnerships with Genesys, Fortinet, Avaya, Palo Alto Networks, Verint, and Centrical.
Differentiator
Problem solved
Functional benefit
Brands
- DigitalWell 360: Unified communications platform providing hosted telephony, SMS integration, and omnichannel communications.
- AI Voice Network
- AI Voice Agents
Products and services
- AI Voice Network AI infrastructure operating at the network layer that captures, transcribes, and summarises every voice call automatically, connecting interactions to business systems like CRM, ERP, and support platforms across any existing telephony or CX platform without rip-and-replace.
- AI Voice Agents Voice AI agents built on the AI Voice Network that handle calls end-to-end including answering, qualifying, verifying, booking, triaging, and resolving customer interactions 24/7 without human intervention.
- DigitalWell 360 Unified communications platform providing hosted telephony with voice, email, and SMS capabilities managed through a single dashboard, including omnichannel communications, call queuing, ring groups, voicemail-to-email, and full audit trail.
- Cloud Contact Centre Cloud-based contact centre solution enabling agents to manage all customer communications (phone and email) through one central system, with real-time and historical reporting, agent dashboards, custom SIP Trunks, and cloud-hosted VoIP with Microsoft Teams integration.
- SD-WAN Fully managed SD-WAN service delivered in partnership with Fortinet, with expert monitoring of software updates, trends, and performance, and continuous proactive maintenance.
- Managed Firewall Fully managed firewall infrastructure including administration, operation, monitoring, and maintenance, intelligently detecting and rejecting threats before they reach the network.
- Secure Wireless LAN Secure Wireless LAN provided within a flexible architecture usable across SD-Branch deployments or within a single large site, in partnership with Fortinet.
- Intelligent Network Secure and resilient network infrastructure supporting business results, including connectivity, WAN, and cloud infrastructure solutions such as private cloud and AWS-based deployments.
- Smart Workplace Communication channel management service giving businesses control of all communication channels including calling, collaboration, and productivity tools for hybrid workforce support.
- Customer Experience
Quantifiable outcome
- Reduced missed calls by nearly 15% for Ergo contact centre implementation
- +6 more outcomes
Companies that use DigitalWell
Customer profileNamed customers9 records
Segments5 records
Ideal customer profiles5 records
DigitalWell technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability8 records
Feature4 records
DigitalWell partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and secondary.
- GenesyscoreGenesys is described as the global leader in cloud customer experience and contact centre solutions. DigitalWell delivers Genesys Cloud deployments across 5 continents and debuted applications in the Genesys App Foundry. Core platform partner for DigitalWell's CX transformation services.
- FortinetcoreDigitalWell is a Fortinet Select Partner providing SD-WAN, managed firewall, and secure wireless LAN services. Fortinet is described as enabling companies to deliver broad and integrated managed security and networking services with the most deployed network security solutions worldwide.
- AvayacoreDigitalWell is an Avaya Sapphire Partner with over 20 years of partnership history. They are the only Avaya partner in Ireland to receive the 'Customer Excellence' award. Provides Avaya IP Office and Avaya Aura platform implementations.
- Palo Alto NetworkscoreDigitalWell partners with Palo Alto Networks for cybersecurity solutions providing visibility, trusted intelligence, automation and flexibility for organisations to advance securely.
- VerintsecondaryDigitalWell partners with Verint for workforce performance and engagement optimisation solutions, positioning Verint as 'Powering Actionable Intelligence'.
- CentricalsecondaryDigitalWell partners with Centrical to 'Supercharge employee performance and engagement'. Signed multi-year deal with CX provider itel using Centrical.
Scale indicators8 records
Recent moves9 records
Expansion highlights7 records
DigitalWell competitors and assessment
Company assessmentBroad incumbents
- Genesys: Global leader in cloud customer experience and contact center solutions, and DigitalWell's core CCaaS platform partner. Both deploy Genesys Cloud CX for enterprise clients with AI capabilities layered on top, making them close ecosystem counterparts rather than pure competitors, though Genesys's own native AI roadmap represents ongoing competition.
- RingCentral: Cloud communications provider offering UCaaS, CCaaS, and AI-powered CX to businesses of all sizes. Competes with DigitalWell 360 and Cloud Contact Centre products across DigitalWell's SME and mid-market segments.
- NICE Ltd: Enterprise software provider for customer experience, workforce engagement, and AI analytics in contact centers. Comparable to DigitalWell's CX and AI Voice Network capabilities, particularly in the analytics and post-call automation categories.
- Vonage (Ericsson): Cloud communications platform now part of Ericsson's enterprise wireless division, offering UCaaS, CCaaS, and APIs. Overlaps with DigitalWell's hosted communications and AI voice capabilities across mid-market and enterprise customers.
- Avaya: Long-standing contact center and unified communications vendor and a core partner of DigitalWell (DigitalWell is Avaya's only Ireland 'Customer Excellence' partner). Avaya's own cloud and AI roadmap places it in overlapping competitive and partnership territory with DigitalWell's contact center and UC business.
- Masergy (Comcast Business): Managed communications and SD-WAN provider for mid-market and enterprise, now owned by Comcast Business. Highly comparable to DigitalWell's Intelligent Network pillar combining connectivity, SD-WAN, and managed security under one vendor.
Direct peers
- Five9: Cloud contact center-as-a-service provider selling to enterprise and mid-market customers globally. Competes directly with DigitalWell in the CCaaS segment and increasingly in AI voice agents, though Five9 is a pure software vendor while DigitalWell bundles network, UC, and AI services end-to-end.
- 8x8: Unified communications and contact center provider with cloud, voice, and AI offerings for enterprise and SME segments. Directly comparable in the hosted telephony and CCaaS categories DigitalWell targets, with overlapping customer profiles and a similar mid-market focus.
Emerging players
- Talkdesk: Cloud-based contact center and AI platform targeting enterprise CX transformations, with growing AI agent capabilities. Competes with DigitalWell's AI Voice Network and Genesys Cloud CX deployments, often at similar enterprise customers.
Regional players
- Daisy Communications: UK-based managed communications and IT services provider with cloud, UC, connectivity, and contact center offerings. Closest geographic and segment peer for DigitalWell in the UK market, addressing similar SME and mid-market customers with managed communications bundles.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights6 records
Customer concentration
DigitalWell social profiles
Digital presenceDigitalWell compliance and trust
Trust signalCompliance4 records
DigitalWell financial estimates
Financial estimateRevenue estimate
Valuation estimate
DigitalWell leadership team
Management profileNumber of profiles
Profiles1 record
DigitalWell subsidiaries and ownership
Company hierarchySubsidiaries8 records
DigitalWell funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
DigitalWell M&A and investment
M&A and investmentM&A5 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about DigitalWell
What does DigitalWell do?
DigitalWell is an enterprise communications provider delivering managed cloud contact centre, unified communications, SD-WAN networking, managed security, and AI-powered voice automation through its proprietary AI Voice Network platform. The company bundles connectivity, voice infrastructure, CX platforms, and AI applications into end-to-end managed services for enterprise, SME, and public sector clients across 30+ countries. Its flagship AI Voice Network operates at the network layer to capture, transcribe, and act on every voice interaction without requiring platform replacement.
Is DigitalWell a public or private company?
DigitalWell is a private company. It is classified as venture growth investor backed and is currently operating.
When was DigitalWell founded?
DigitalWell was founded in 2007. It employs 101 to 250 people.
Where is DigitalWell based?
DigitalWell is headquartered in Ballymount, Ireland, in the Europe region.
How does DigitalWell make money?
Four revenue lines are on record. Managed Services & Subscriptions are the primary driver. The others are professional Services & Implementation, AI Voice Agent Outcomes and hardware & Equipment Supply.
Who are DigitalWell's main competitors?
Broad incumbents on record are Genesys, RingCentral, NICE Ltd, Vonage (Ericsson), Avaya and Masergy (Comcast Business). Direct peers are Five9 and 8x8. Talkdesk is listed as an emerging player. Daisy Communications is listed as a regional player.
Does DigitalWell have an API?
Yes. The AI Voice Network offers clean API integration between the voice layer and CRM, ERP, support platform, or scheduling system. The company also references integration into existing workflows and systems for advanced AI Voice Agents (Execute tier). API integration is described as being available without custom middleware required.
What industry is DigitalWell in?
DigitalWell's product category is Enterprise Communications. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 541513 and its SIC code is 4899.