What Colissimo does

Colissimo is the e-commerce parcel delivery brand of La Poste Group, France's state-owned postal service. It provides B2B shipping services to online merchants, covering home delivery, pickup point delivery, and returns across metropolitan France, French overseas territories, and 235 international destinations. The company leverages La Poste's physical infrastructure of 70,000 postal workers, 18 platforms, and 26,000 pickup points, of which 84% of the French population lives within 2 km, to deliver 24/48h domestic service and longer transit overseas shipments. Colissimo's technology layer centers on the Colissimo Box business portal, the Coliship franking tool, parcel tracking dashboards, and four web service APIs covering pickup point display, label generation, tracking, and customs documentation. Native modules are available for six major e-commerce CMS platforms (PrestaShop, Shopify, WooCommerce, Magento, Oxatis, Wix).

The business model combines transaction-based shipping fees (priced by weight, dimensions, destination zone, and service level) with contract-based B2B accounts under offerings like Facilit\u00e9, which provide volume pricing, consolidated invoicing, and premium features such as Colissimo On Demand same-day collection (€2.50 displacement + €1.10 per parcel). Additional revenue comes from optional services including insurance, signature confirmation, Saturday delivery, digitalized DDP customs handling, and customizable branded notifications. Distribution spans a self-serve PLG motion for SMBs, direct enterprise sales for high-volume shippers, and channel partnerships with CMS platforms and international postal operators, including the Post Office Corporation in Guyana. Colissimo differentiates through its exclusive mailbox return service (Retour en bo\u00eete aux lettres), environmental commitments including 68 Label Bas-Carbone certified projects since 2015, and customer satisfaction metrics including NPS of 59 and an 8.9/10 score for pickup point delivery.

Name

Colissimo

Legal name

La Poste

Website

https://colissimo.entreprise.laposte.fr

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Colissimo is La Poste Group's e-commerce parcel delivery arm, providing B2B shipping and returns across metropolitan France, overseas territories, and 235 international destinations through a 26,000 pickup point network and integrations with major e-commerce platforms.

Ownership category

akta.pro rank

Product category

Parcel Delivery Services

NAICS

Postal Service (491), Postal Service (49111), Couriers and Express Delivery Services (4921)

SIC

Trucking & Courier Services (No Air) (4210), Trucking (No Local) (4213)

akta.pro primary industry

Residential B2C Standard Parcel Delivery (TLAAACAA)

Keywords

• Parcel delivery services
• E-commerce logistics
• Last-mile delivery
• International shipping
• Postal pickup network

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Parcel Delivery Services: Core revenue from shipping fees charged to businesses for parcel delivery services within France, to overseas territories, and internationally. Pricing is based on weight, dimensions, destination zone, and selected service level (standard, express, eco).
2. Additional Services and Options: Revenue from optional services including insurance (ad valorem), Saturday delivery, signature confirmation, DDP (Delivered Duty Paid) options, and notification customization.
3. Contract-Based Business Accounts: Professional B2B accounts with dedicated contracts (Contrat Facilité and others) offering volume-based pricing, consolidated invoicing, and access to premium features like On Demand collection.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Colissimo provides parcel delivery services for e-commerce businesses across metropolitan France, French overseas territories, and 235 international destinations. Its offering combines home delivery (24/48h), pickup point delivery through a 26,000-point network, and international shipping, supported by an online business portal (Colissimo Box), a franking tool (Coliship), API web services, and native modules for major e-commerce platforms.

Product overview

Colissimo is a La Poste Group logistics and delivery platform for e-commerce businesses, providing an integrated ecosystem of tools for shipping operations. The core platform is Colissimo Box, the customer portal for accessing all services. The primary operational tools include Coliship (online label generation for domestic, overseas and international shipments), the Outil de Suivi Colis (OSC) for shipment tracking and claims management, and Colissimo On Demand for on-demand parcel collection scheduling. Colissimo integrates with major e-commerce CMS platforms (PrestaShop, Shopify, WooCommerce, Magento, Oxatis, Wix) through native modules offering point-of-retrait display, label generation, customs documentation, and return services. The Web Services suite provides API-based integration for point-of-retrait display, franking, tracking, and document management. Delivery services span three main sub-brands: Colissimo Domicile France (home delivery 24/48h), Colissimo Point Retrait France (26,000 pickup points), Colissimo Domicile International (235 destinations worldwide), and Colissimo Domicile Outre-mer (overseas territories from J+7). Flex Services provide delivery customization including tracking notifications, delivery rescheduling, and return options. Supporting tools include delivery performance dashboards, CO2 calculators, customizable customer notifications, and the Colissimo Passerelle export simplification service. The network infrastructure comprises 70,000 postal carriers, 18 platforms, and 20,000 pickup points covering 100% of French territory.

Differentiator

Problem solved

Functional benefit

Brands

• Coliship: Online franking tool for shipping parcels in France, overseas territories and internationally
• Colissimo On Demand
• Services Flex

Products and services

• Colissimo Domicile France Home delivery service in metropolitan France providing 24/48 hour delivery to recipient addresses for e-commerce merchants, with tracking, notifications, and delivery rescheduling.
• Colissimo Point Retrait France Pickup point delivery service in France delivering in 24-48 hours to 26,000 contact points (retailer pickup points, lockers, post offices, neighbor pickup) within 2km of 84% of the population.
• Colissimo Domicile International International home delivery service reaching e-buyers worldwide at home or at pickup points according to local delivery habits, covering 235 destinations globally.
• Colissimo Domicile Outre-mer Overseas territory home delivery service offering multiple service levels (with/without signature, Eco option from J+21) for parcels up to 30kg, covering OM1 (J+7) and OM2 (J+30) destinations.
• Colissimo On Demand On-demand parcel collection service allowing merchants to schedule same-day collection of up to 15 parcels, available with the Facilité contract at €2.50 per displacement plus €1.10 per collected parcel.
• Coliship Online franking tool enabling merchants to create shipping labels for all deliveries in France, overseas territories, and internationally, supporting outbound and return labels in PDF and thermal formats.
• Services Flex Flexible delivery services providing online tracking on laposte.fr or mobile app, email/SMS notifications, and ability to reschedule delivery or choose alternative delivery location in case of absence.
• Colissimo Passerelle Export solution that increases international conversion rates by streamlining customs procedures without changing logistics habits, available for overseas and international destinations.
• Colissimo Box Business customer portal providing access to all Colissimo services including label generation, parcel tracking, contract management, user administration, and analytics dashboards for professional business accounts.
• Web Services API Suite Suite of web services APIs for e-commerce integration including real-time pickup point display, automated label/franking generation, parcel tracking, and customs document management.
• Tableau de bord des indicateurs de livraison Delivery performance dashboard providing key logistics flow indicators for merchants to monitor performance, export data for analysis, and optimize their shipping operations.
• Calculateur CO2 Carbon footprint calculator enabling merchants to measure and reduce the environmental impact of their shipments as part of Colissimo's RSE commitments.
• Option Partenaire Postal International International postal partner option providing expanded delivery network options, newly available for Spain and the Netherlands, enabling e-commerce merchants to offer additional delivery choices in these markets.
• Option DDP Digitalisée Digitalized Delivered Duty Paid option enabling merchants to integrate customs duties and taxes into the checkout tunnel for international shipments, removing purchase barriers for international customers.
• Retour en boîte aux lettres Exclusive French service allowing e-buyers to return parcels directly to their mailbox without visiting a pickup point, eliminating return barriers and increasing customer loyalty.
• Outil de Suivi Colis (OSC) Parcel tracking dashboard for merchants to monitor and manage customer order deliveries, file claims with Customer Service, and access proof-of-delivery documentation.
• Notifications destinataires personnalisées Customizable delivery notifications allowing merchants to configure commercial name, visual elements, colors, messages, and links to their website or social media for branded customer communications.

Quantifiable outcome

• 84% of French population lives within 2km of a Colissimo pickup point
• +4 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability2 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core.

• Post Office Corporation, GuyanacoreChannel Partner/ Reseller/ DistributorDelivery partner for Colissimo services in Guyana. Provides last-mile delivery to recipients in Guyana with tracking support and interactive notification services available.
• Pickup (Voisin-Relais Pickme)coreChannel Partner/ Reseller/ DistributorNeighbor relay network partner enabling Colissimo to offer unique mailbox return service in France. Allows recipients to return parcels without leaving home - an exclusive Colissimo feature.
• ShopifycoreTechnology or IntegrationE-commerce platform integration partner. Official Colissimo module for Shopify enables pickup point display, PDF/thermal label generation, tracking integration, and return label creation for Shopify merchants.
• PrestaShopcoreTechnology or IntegrationE-commerce platform integration partner. With over 270,000 online shops globally, PrestaShop is the French market leader for open-source e-commerce solutions with full Colissimo module integration.
• WooCommerce (WordPress)coreTechnology or IntegrationE-commerce platform integration partner. Open-source WordPress extension enabling WooCommerce merchants to offer Colissimo delivery options with pickup point display and label generation.
• Magento (Adobe Commerce)coreTechnology or IntegrationE-commerce platform integration partner. With 250,000+ sites created, Magento provides enterprise-level CMS with Colissimo integration for label generation, customs documents, and tracking.

Scale indicators11 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Chronopost: Chronopost is La Poste Group's express parcel delivery brand, directly comparable to Colissimo as a sibling B2C/B2B parcel service targeting French e-commerce shippers with faster delivery tiers.
• Mondial Relay: Mondial Relay (also part of the broader La Poste/GeoPost ecosystem historically) operates one of France's largest pickup point parcel networks, directly competing with Colissimo Point Retrait for e-commerce merchant volumes.
• DPDgroup: DPD is a major European parcel delivery network owned by GeoPost/La Poste, directly comparable to Colissimo in offering B2C e-commerce parcel services across multiple European geographies.
• GLS (General Logistics Systems): GLS is a GeoPost-owned European parcel delivery network offering B2B and B2C services with pickup point networks, directly comparable to Colissimo's proposition across European e-commerce shippers.
• Colis Privé: Colis Privé is a French B2C parcel delivery specialist serving e-commerce merchants with home and pickup point delivery, a direct competitor to Colissimo in the French market.
• Relais Colis: Relais Colis operates one of France's largest merchant-based pickup point networks for e-commerce parcels, directly competing with Colissimo Point Retrait for merchant volumes.

Broad incumbents

• UPS (United Parcel Service): UPS is a global parcel and logistics incumbent with international air and ground services serving French e-commerce shippers, offering overlapping capabilities with Colissimo Domicile International but as part of a much wider global portfolio.
• FedEx: FedEx is a global parcel and freight incumbent offering express international and European ground services, overlapping with Colissimo on international parcel delivery but with a fundamentally different scale and product mix.
• DHL Express: DHL Express is a global express parcel incumbent with strong European presence, competing with Colissimo on cross-border e-commerce shipping but as part of Deutsche Post DHL's much larger logistics portfolio.
• Amazon Logistics: Amazon Logistics operates Amazon's own last-mile delivery and locker network in France, increasingly serving third-party merchants and directly competing with Colissimo for both Amazon-affiliated and independent e-commerce volumes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/colissimo-box

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Colissimo