Crew Health

What Crew Health does

Crew Health, Inc. (also referenced as Crew Community Health) is a 501c-3 nonprofit, Orlando-based primary care and infectious disease clinic that specializes in LGBTQ+ healthcare with a stated mission to end HIV, disparity, and discrimination. Founded in 2014 and rebranded in November 2020, the organization operates from a single clinic at 8601 Commodity Circle, Orlando, with services offered free or at low cost regardless of insurance status. Its clinical portfolio centers on sexual health and HIV prevention/treatment: Primary Care, PrEP, PEP, HIV Care, STI Testing and Treatment (Chlamydia, Gonorrhea, Hepatitis C, Herpes, HPV, Syphilis), Hormone Replacement Therapy, Trans and Non-Binary Healthcare, Birth Control, and in-house Behavioral Health.

The organization runs three service-delivery channels beyond the physical clinic: a Virtual Visit platform using the healow mobile application for remote consultations; a MediMail prescription delivery service operated in partnership with Avita Pharmacy; and a mobile testing unit launched in May 2021 to bring HIV/STI testing directly into underserved communities. Operational technology is built on the Athenahealth patient portal (pxppapp.px.athena.io) with no documented proprietary AI/ML systems, APIs, or developer-facing integrations. The care model is supported by a small in-house team (11-50 employees) including a CEO, COO, DNP-level provider, psychiatrist, licensed psychologist, HIV/STI counselors, medical assistants, and administrative staff.

Crew Health is funded through donations, community fundraising (a $25,000 summer campaign goal for patient financial assistance), in-kind support, and grants. Reported community impact includes 350+ HIV tests and 125 PrEP initiations between January and April 2021, with Q2 2021 targets of 450 additional tests and 200 additional PrEP patients. Revenue is not publicly disclosed and no parent company, institutional investors, or M&A activity were identified in the available data.

Name

Crew Health

Legal name

Crew Health, Inc.

Website

https://crewhealth.org

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Crew Health is a 501c-3 nonprofit, Orlando-based primary care and infectious disease clinic providing free or low-cost LGBTQ+-affirming healthcare, including HIV/STI testing, PrEP/PEP, HRT, and behavioral health, via in-clinic, telehealth, and mobile outreach channels.

Ownership category

akta.pro rank

Headquarters

HQ city

Orlando

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Others

Revenue model

1. Patient Services & Donations: As a 501c-3 nonprofit, Crew Health operates primarily through donations and fundraising campaigns. The organization provides free or low-cost healthcare services regardless of insurance status, with a summer fundraising goal of $25,000 to provide financial assistance to patients.
2. Government Grants & Community Support: Funding from community partnerships and donations, including support from organizations like Freedom Boat Club for mobile testing unit development.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Crew Health is an Orlando-based 501c-3 nonprofit primary care and infectious disease clinic that provides free or low-cost LGBTQ+-focused healthcare services, including Primary Care, HIV/STI testing and treatment, PrEP, PEP, Hormone Replacement Therapy, Birth Control, Hepatitis C care, Trans & Non-Binary care, and Behavioral Health. Services are delivered in-person at its Orlando clinic, via Virtual Visit telehealth through the healow app, and through MediMail home prescription delivery in partnership with Avita Pharmacy, with a mobile testing unit supporting community outreach.

Product overview

Crew Health is a 501c-3 nonprofit Orlando-based primary care and infectious disease clinic serving the LGBTQ+ community, operating as a division of Crew Community Health. The organization offers an integrated suite of clinical services centered on sexual health and HIV prevention: Primary Care serves as the foundational offering, supplemented by free STI/HIV Testing, PrEP, PEP, and HIV Care for prevention and treatment of HIV; STI Testing & Treatment covers Chlamydia, Gonorrhea, Hepatitis C, Herpes, HPV, and Syphilis; and Trans & Non-Binary Healthcare provides HRT, gender-dysphoria support, and tailored primary care. Behavioral Health adds in-house psychological services, while Birth Control covers contraceptive needs. Two service extensions extend the clinical core: Virtual Visit (Telehealth) enables remote video appointments via the healow app, and MediMail provides free prescription delivery through a partnership with Avita Pharmacy. Lifestyle & Education and Scene & Fitness deliver supplementary community health content. Together, these services are tied to a patient portal (Athenahealth), with care coordination and case management provided in-house.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Care Routine primary care service for LGBTQ+ patients in Orlando, including screenings, physicals, and comprehensive healthcare management delivered by an in-house expert team.
• PEP (Post-Exposure Prophylaxis) Emergency HIV prevention treatment taken within 24-72 hours of potential exposure, reducing infection risk by approximately 80% over a 28-day course.
• PrEP (Pre-Exposure Prophylaxis) Daily oral medication (Truvada or Descovy) for HIV-negative individuals to prevent HIV infection, accompanied by quarterly testing and ongoing monitoring every three months.
• Hormone Replacement Therapy (HRT) Hormone therapy supporting gender transition (male-to-female or female-to-male), including full physical assessment, blood tests, and ongoing monitoring under a primary care provider.
• Birth Control Oral contraceptive medications (combined or progestin-only pills) prescribed following a discussion of lifestyle, health, and patient preference.
• Trans & Non-Binary Healthcare Tailored transgender and non-binary care including gender dysphoria identification, hormone therapy, primary care, testing, peer support, and face-to-face guidance.
• Hepatitis C (HEP-C) Care In-house blood-borne virus testing and antiviral treatment for Hepatitis C, typically administered once or twice daily for 12 weeks, including coinfection management with HIV.
• HIV Care Comprehensive HIV services including testing, antiretroviral treatment to achieve undetectable viral load, quarterly monitoring, and care coordination for people living with HIV.
• Sexually Transmitted Infections (STI) Testing & Treatment Testing and treatment for six common STIs: Chlamydia, Gonorrhea, Hepatitis C, Herpes (HSV), HPV, and Syphilis. Includes free testing regardless of insurance status.
• Behavioral Health In-house psychological support with a psychiatrist (Dr. Anjum Mobin) and licensed psychologist (Dr. Sandra Lechin), care coordination, treatment plans, and video resources addressing LGBTQ+-specific mental health needs.
• Free STI/HIV Testing Free in-house STI and HIV testing for all patients regardless of insurance status, with window periods ranging from 2 weeks (Chlamydia/Gonorrhea) to 6 weeks (HIV/Syphilis).
• Virtual Visit (Telehealth) Video-based telehealth appointments accessible from laptop, tablet, or mobile device via the healow app, covering Primary Care, HRT, PrEP, and other services at no additional cost.
• MediMail (Prescription Delivery) Discreet prescription delivery service partnered with Avita Pharmacy, shipping medication free of charge to patients' homes with monthly shipping notification calls.

Quantifiable outcome

• 350+ HIV tests administered in community between January-April 2021
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature2 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Avita PharmacycoreStrategic or Co-development PartnerPartnership providing MediMail pharmacy delivery service enabling medication shipped discreetly to patient doors free of charge. Monthly notification calls inform patients when medication is shipping. Avita also serves as headlining sponsor for THE EVENT fundraising gala.
• CVS PharmacyminorOthersPharmacy partner listed on website partnerships page.
• WalgreensminorOthersPharmacy partner listed on website partnerships page.
• Pride ChambercoreStrategic or Co-development PartnerCentral Florida LGBTQ+ business organization partner supporting the community healthcare mission.
• The Center OrlandocoreStrategic or Co-development PartnerLGBTQ+ community center partner providing support services and referrals.
• Zebra CoalitioncoreStrategic or Co-development PartnerYouth-focused LGBTQ+ organization partner serving young people in the community.
• Orlando Otters RFCminorStrategic or Co-development PartnerCommunity sports organization partner listed on partnerships page.
• Q Care+coreTechnology or IntegrationTelemedicine partnership providing at-home labs, STD testing, virtual doctor visits, mail-order prescriptions, and 24-hour access to secure online portal. Partnership aims to increase access to PrEP and reduce HIV stigma through accessible, stigma-free services.

Scale indicators4 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Callen-Lorde Community Health Center: New York-based nonprofit community health center specializing in LGBTQ+ primary care, HIV prevention/treatment, and transgender healthcare. Closest direct peer in mission, patient population, and integrated service model.
• Whitman-Walker Health: Washington D.C. community health center focused on LGBTQ+ care, HIV/AIDS services, and gender-affirming care with a similar integrated primary care, behavioral health, and prevention model.
• Howard Brown Health: Chicago-based LGBTQ+ focused FQHC providing primary care, PrEP/PEP, HRT, behavioral health, and STI services. Strong direct peer given its multi-site community clinic model and similar service menu.
• Fenway Health: Boston-based community health center specializing in LGBTQ+ care, HIV prevention and treatment, and behavioral health with research and pharmacy integration. Closely comparable in scope of services.
• Chase Brexton Health Care: Mid-Atlantic FQHC providing LGBTQ+ affirming care, HIV services, primary care, and behavioral health across multiple sites. Comparable in mission and integrated service approach.
• Los Angeles LGBT Center: Large Los Angeles community center delivering LGBTQ+ primary care, HIV/STD services, mental health, and transgender healthcare. Comparable mission with significantly larger scale.
• Prism Health (Cascade AIDS Project): Portland-based LGBTQ+ and HIV primary care provider offering PrEP, HRT, and behavioral health. Direct peer in regional LGBTQ+ health clinic category.
• San Francisco AIDS Foundation: San Francisco nonprofit providing HIV prevention (including PrEP), testing, and sexual health services to LGBTQ+ communities. Closely comparable in HIV prevention focus and community-driven model.

Emerging players

• Plume: Direct-to-consumer virtual care platform specializing in gender-affirming hormone therapy for transgender patients. Comparable in HRT delivery but operates virtually rather than via physical clinics.
• Folx Health: Virtual LGBTQ+ primary care platform offering HRT, PrEP, and sexual health services via telehealth. Overlaps with Crew Health's service menu on a DTC virtual basis rather than physical clinic delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/crewhealthinc
• Facebookfacebook.com/Crewhealthinc
• Instagraminstagram.com/crewhealthinc

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crew Health