Professional Warranty Service Corporation

Name

Professional Warranty Service Corporation

Legal name

Professional Warranty Service Corporation

Website

http://www.pwsc.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

51–100 employees

Short description

Professional Warranty Service Corporation (PWSC) is a privately held U.S. home warranty and risk management administrator, founded in 1995 and based in Chantilly, Virginia, serving home builders, property managers, and homeowners with structural warranties, system and appliance warranties, builder's risk insurance, and customer care services across all 50 states plus DC.

Ownership category

akta.pro rank

Product category

Home Warranty and Builder Risk Management Services

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)

SIC

Surety Insurance (6351)

akta.pro primary industry

Home Warranty / Residential Service Contracts (Systems & Appliances) (FSAJALAG)

akta.pro secondary industry

Appliance & Major Home Equipment Protection Plans (FSAJALAI)

Keywords

• Home warranty services
• Structural warranty coverage
• Builder risk management
• Property warranty administration
• Home protection plans

Headquarters

HQ city

Chantilly

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Structural/Builder Warranties: PWSC provides insurance-backed and builder-backed structural warranties for new construction homes, covering 2-10 years of protection against structural defects. Revenue is generated through per-home enrollment fees paid by builders, with pricing varying by builder volume and state (e.g., NJ average $295 per thousand).
2. HomePRO System & Appliance Warranties: Direct-to-consumer and builder-proxied system and appliance warranties providing coverage for plumbing, electrical, HVAC, and appliances. New construction plans at $450/term (2 years), aftermarket plans at $650/year, and rental property plans at $60/month.
3. Builder's Risk Insurance: A-rated admitted builder's risk insurance policies offered as part of PWSC's integrated risk management solutions, providing coverage during construction with flexible terms and extensions.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Professional Warranty Service Corporation administers structural, system, and appliance warranty programs for the U.S. residential construction and rental property markets. Its core offerings include insurance-backed and builder-backed structural warranties (covering 1–10 years), the HomePRO line of system and appliance warranties for homeowners and renters, Builder's Risk Insurance for in-construction projects, and the FirstLink customer care service for builder homeowner support. PWSC combines warranty administration, A-rated insurance backing, a 25,000+ vendor network, and claims/portal technology to deliver risk management solutions to home builders, property managers, and homeowners.

Product overview

PWSC offers a comprehensive portfolio of home warranty and risk management solutions organized into three main product lines: Structural Warranties (Insurance-Backed 2-10 Warranties and Builder-Backed Warranties), System & Appliance Warranties (HomePRO for homeowners, builders, and property managers), and Insurance Products (Builder's Risk Insurance). The portfolio is complemented by FirstLink Customer Care services for builder support and claims management portals. Structural warranties provide coverage for 1-10 years depending on component type, while HomePRO products cover major home systems and appliances with annual limits up to $7,500. PWSC serves multiple segments including builders, property managers, homeowners, and renters through both direct-to-consumer and partner channels.

Differentiator

Problem solved

Functional benefit

Brands

• HomePRO: System and appliance warranty brand offering coverage for homes of all ages. Available for new construction (less than one year old) and aftermarket homes (more than one year old). New construction plan priced at $450/term for 2 years; aftermarket plan at $650/year.
• FirstLink
• 2-10 Warranty

Products and services

• HomePRO System & Appliance Warranty A system and appliance warranty program that protects homeowners from unexpected repairs to major home systems (plumbing, electrical, HVAC) and appliances (refrigerator, dishwasher, etc.). It is available for both new construction (less than one year old) and homes more than one year old with different pricing and coverage terms for each; sold direct-to-consumer and builder-proxied.
• Builder's Risk Insurance A-rated, admitted builder's risk insurance policies that protect construction projects during the building phase. Features include flexible terms, special broad form coverage without water damage exclusions, return of unearned premiums for early completion, extension guarantees, and discounts when bundled with warranty programs.
• Insurance-Backed Structural Warranty (2-10 Warranty) A 10-year insured structural warranty providing coverage against workmanship defects (Year 1), major systems defects (Years 1-2), and defined structural element defects (Years 1-10). Coverage is backed by A-rated insurance (via Zurich) and remains in place even if the home is sold during the coverage period.
• Builder-Backed Warranty A third-party administered warranty program where PWSC manages defect claims, provides construction expertise, facilitates dispute resolution through mediation and arbitration, and offers property title tracking for subsequent homeowners. Designed for builders who self-insure or back the structural coverage themselves.
• FirstLink Customer Care White-glove customer care service for homebuilders that handles homeowner questions, warranty requests, and coordinates repairs through the FirstLink service portal. Available in two service levels — Essentials (call handling) and Concierge (coordinates subcontractors and manages repairs directly via BBSG).
• Single-Family Rental Warranties (HomePRO Rental Property Protection) HomePRO Rental Property Protection warranty program designed specifically for single-family rental homes. Includes $0 deductible, Fix-It Funding for non-covered items, and nationwide vendor network of 25,000+ vetted service providers. Starting at $60/month.
• Build-to-Rent Warranties All-in-one system and appliance warranty solution for build-to-rent properties, offering $0 service fees and $0 deductible. Covers systems (HVAC, plumbing, electrical, water heaters) and appliances (range, refrigerator, washer, dryer, dishwasher, microwave, garbage disposal) plus additional items like garage door openers, door bells, and surge protection.

Quantifiable outcome

• 25% of new homes experience a structural defect at an average cost of nearly $50,000 each
• +9 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Partnerships

Ten partnerships are on record, tiered core, major, regional and minor.

• Builder-Buyer Service Group (BBSG)coreStrategic or Co-development PartnerPWSC partners with BBSG for FirstLink customer care services, going beyond call handling to coordinate subcontractor response for builders.
• National Association of Home Builders (NAHB)coreStrategic or Co-development PartnerNAHB partnership provides industry credibility, marketing visibility, and access to home builder community for PWSC.
• HUB InternationalmajorChannel Partner/ Reseller/ DistributorInsurance broker partner offering PWSC warranty products to their client base of builders and property managers.
• North Carolina Home Builders AssociationregionalStrategic or Co-development PartnerState-level home builder association partnership for regional market presence.
• Oklahoma Home Builders AssociationregionalStrategic or Co-development PartnerState-level home builder association partnership for regional market presence.
• Home Builders Association of VirginiaregionalStrategic or Co-development PartnerState-level home builder association partnership for regional market presence.
• National Rental Home CouncilmajorStrategic or Co-development PartnerPartnership with National Rental Home Council supports PWSC's expansion into single-family rental and build-to-rent markets.
• HigginbothamminorChannel Partner/ Reseller/ DistributorInsurance partner offering PWSC products to their customer base.
• Zurich InsurancecoreStrategic or Co-development PartnerA-rated insurance provider backing PWSC's 2-10 insured warranties, providing financial security and coverage against structural defects.
• Builder-Buyer Service Group (BBSG)coreImplementation/ SI/ Consulting PartnerBBSG partnership enables FirstLink Concierge service level that coordinates subcontractors and manages repairs directly.

Scale indicators7 records

Expansion highlights5 records

Direct peers

• Liberty Home Guard: Liberty Home Guard is a newer home warranty company offering system & appliance plans to homeowners across multiple states. Comparable to PWSC's HomePRO D2C product; both compete in the digital-first consumer warranty space.
• 2-10 Home Buyers Warranty: 2-10 Home Buyers Warranty is the most direct competitor to PWSC, offering insurance-backed structural warranties (2-10 HBW) and system & appliance warranty products to home builders and homeowners. Overlapping product lineup, same core customer (home builders), and similar 2-10 year structural coverage structure make this a near-1:1 comparable.
• StrucSure Home Warranty: StrucSure is a structural warranty administrator that offers 2-10 new home warranty products and is administered through insurance carrier partnerships. Directly comparable to PWSC's insurance-backed 2-10 warranty program, serving the same builder channel.
• Residential Warranty Company (ResWarranty): Residential Warranty Company provides structural and systems warranties for new construction homes, including 2-10 warranty administration. Comparable to PWSC's builder-backed and insurance-backed structural warranty products, serving the same builder customer.
• Choice Home Warranty: Choice Home Warranty is a national home warranty provider offering system & appliance coverage plans to homeowners. Closely comparable to PWSC's HomePRO aftermarket and direct-to-consumer product, competing in the same SMB/consumer segment.

Broad incumbents

• First American Home Warranty: First American Home Warranty offers system & appliance warranty plans to homeowners, real estate agents, and builders. Comparable to PWSC's HomePRO offering; broader product portfolio tied to First American's title insurance parent.
• American Home Shield (Frontdoor): American Home Shield, owned by Frontdoor, is the largest US home warranty company by enrollment, offering system & appliance warranty plans to existing homeowners nationwide. Comparable to PWSC's HomePRO product line, but with significantly greater scale, brand recognition, and D2C marketing investment.
• Frontdoor: Frontdoor is the public parent of American Home Shield and a leading home services platform offering home warranties, on-demand repair, and maintenance plans. Comparable to PWSC's broader warranty + claims management offering; significantly larger scale and publicly traded.

Emerging players

• Hippo Insurance: Hippo is a digital-first homeowners insurtech that has begun bundling home warranty and home systems protection products. Comparable to PWSC's homeowner-facing offerings, though with a tech-native approach and broader insurance distribution that PWSC lacks.

Regional players

• Warranty Solutions (a division of Cornerstone Building Brands): Warranty Solutions is a structural warranty and administration provider with deep relationships in specific builder segments. Comparable to PWSC's structural warranty business, particularly for production builders, though with a narrower geographic footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/pwsc
• Xx.com/pwscprotects
• Facebookfacebook.com/pwscprotects
• LinkedInlinkedin.com/company/professional-warranty

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Professional Warranty Service Corporation