What SyncWave does

SyncWave LLC is a Wireless Internet Service Provider (WISP) and managed IT services company headquartered in Scottville, Michigan, founded in 2011 by Russell Manning and a co-founder. The company delivers connectivity to rural northwest Michigan communities via line-of-sight wireless distribution towers, reaching geographies where traditional cable and fiber operators do not economically deploy. Its technology stack includes 6GHz line-of-sight wireless radios (delivering up to 300 Mbps to residential customers), a 3CX-based unified communications platform for business voice, cloud-managed IP surveillance systems, and supporting network consulting and managed Wi-Fi services. No AI/ML capabilities are disclosed across the product portfolio, which is built on third-party platforms and commodity hardware.

The business is operated as a regional, direct-to-customer service provider. Residential offerings include wireless internet ($45.45–$85/month), home VoIP ($24.95–$29.95/month), and home IT support, sold without contracts or data caps. Business offerings include tiered managed internet ($65.45–$85/month for standard tiers with custom enterprise pricing above 200 Mbps), per-seat 3CX VoIP ($29.95/user/month plus licensing and phone number fees), co-managed 3CX systems (starting $234/month), business Wi-Fi design, surveillance, and network consulting. Recurring support revenue is augmented by an Equipment Pro subscription at $7.99/month, installation fees ($135 standard), and ancillary services such as 10DLC registration and phone number porting.

Distribution is direct and regional: a Scottville walk-in office, a phone sales/support line (231-845-1065) with separate residential and business queues, free on-site surveys within line-of-sight coverage, and an online service request form. Marketing relies on the company website, blog, speed-test tool, and Google/Facebook customer reviews rather than paid acquisition. The customer base is a long tail of residential and SMB accounts in rural northwest Michigan, with testimonials emphasizing local responsiveness, transparent pricing, and reliable service in areas where alternatives such as Charter/Spectrum are perceived as weaker.

Name

SyncWave

Legal name

SyncWave LLC

Website

https://syncwave.net

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

SyncWave is a Michigan-based Wireless Internet Service Provider and managed IT services company delivering line-of-sight wireless internet, VoIP, surveillance, and IT support to residential and business customers in rural northwest Michigan.

Ownership category

akta.pro rank

Product category

Wireless Internet Services

NAICS

Wireless Telecommunications Carriers (except Satellite) (517112)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Wireless ISPs (WISPs) & Fixed Wireless Access Providers (HDAIADAD)

akta.pro secondary industry

Rural & Universal Service Fixed Broadband Providers (HDAIABAJ)

Keywords

• Wireless internet services
• VoIP phone systems
• Business IT support
• Network consulting
• Surveillance systems

Headquarters

HQ city

Scottville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Residential Internet Services: Monthly subscription-based internet services for residential customers, with multiple speed tiers. Revenue is recurring monthly billing with no contracts required.
2. Business VoIP Phone Systems: 3CX-based unified communications service with per-user pricing ($29.95/3CX User/month), phone number fees ($9.95/month), cloud hosting licenses ($24.00/month starting), and optional co-managed systems ($234.00/month).
3. Business Internet Services: Monthly subscription-based business internet with tiered plans (Power at $65.45/month, Ultimate at $85.00/month, Enterprise custom pricing). Managed internet connection and firewall services included in higher tiers.
4. Home VoIP Phone Services: Residential VoIP services with Basic plan at $24.95/month and Enhanced plan at $29.95/month. Standard installation at $95.00, self-installation at $25.00.
5. Equipment Pro Support Plan: Monthly support subscription at $7.99/month covering router replacement, dish replacement, phone ATA replacement, remote support, and aerial platform work for residential customers.
6. Installation Services: One-time installation fees ranging from $135 standard installation, plus additional fees for extra cable ($0.50/foot), aerial work ($65.00), routers ($65-$110), and special equipment ($30+).
7. 10DLC SMS/MMS Registration: Low volume campaign registration at $8.00/month plus $50 brand registration fee for businesses using VoIP SMS/MMS services.
8. Phone Number Porting: $10.00 processing fee per line for phone number porting, waived upon successful completion.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

SyncWave is a Wireless Internet Service Provider (WISP) delivering fixed wireless broadband to homes and businesses across rural northwest Michigan via line-of-sight connections to distribution towers. In addition to internet, the company sells residential and business VoIP phone services (including a 3CX-based unified communications platform), managed business Wi-Fi networks, IP surveillance systems, network consulting, and on-site IT support. Services are sold under no-contract, no-data-cap subscription terms with transparent monthly pricing.

Product overview

SyncWave is a Michigan-based WISP (Wireless Internet Service Provider) and VoIP Service Provider offering IT consulting across consumer, commercial, industrial, and enterprise markets. The product portfolio is organized as a platform-plus-services model centered on internet connectivity (Home Internet and Business Internet across multiple speed tiers including 6Ghz plans), voice communications (Home VoIP Phone and 3CX-based Business VoIP Phone Systems), and managed IT services (Business IT Support, Home IT Support, Network Consulting, Business Wi-Fi Systems, and Business Surveillance Systems). Supporting infrastructure includes Equipment Pro (a monthly support subscription), SyncWave Core (cloud-hosted WiFi management), Installation Services, Phone Number Porting, 10DLC Registration for SMS/MMS campaigns, and a customer Support Hotline. The 3CX unified communications platform integrates optional features including Facebook messaging, WhatsApp, SMS/MMS, virtual faxing, website live chat, and 800 numbers. All services emphasize no contracts, no data caps, and transparent pricing.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Internet (6GHz Wireless) Fixed wireless broadband for residential customers in rural northwest Michigan using line-of-sight technology, with multiple speed tiers, unlimited data, and no contracts. Designed for homeowners and families needing reliable streaming, gaming, and general home connectivity.
• Business Internet High-speed wireless internet for businesses in Michigan, with tiered plans including managed connection, public static IP, firewall services, and custom configurations for surveillance or larger operations.
• Home VoIP Phone Residential voice-over-IP phone service powered by SyncWave's internet connection, including unlimited calling, number porting, caller ID, call waiting, and optional simultaneous ring to mobile devices.
• Business VoIP Phone Systems (3CX) Unified communications service for businesses based on the 3CX platform, providing hosted VoIP with per-user pricing, cloud-hosted call paths, optional co-managed administration, and integrations for SMS, chat, fax, and social messaging channels.
• Business Wi-Fi Systems Managed business Wi-Fi services including RF propagation analysis, access point deployment, and ongoing monitoring/maintenance tailored to the customer's facility.
• Business Surveillance Systems IP camera-based security surveillance with cloud storage, motion alerts, night vision, end-to-end encryption, two-factor authentication, and remote viewing for businesses.
• Network Consulting IT consulting engagements covering network design, security, structured cabling, fiber optic installation, IT room build-out, and RF environment analysis for business and industrial customers.
• Business IT Support Ongoing managed IT support for businesses covering malware/virus removal, data recovery, hardware diagnostics and upgrades, computer installation, and onsite office support.
• Home IT Support Residential IT support covering virus and malware removal, data recovery, hardware repair, computer upgrades, and in-home technician visits.

Quantifiable outcome

• Network monitoring available 24/7/365 including holidays for outage response
• +4 more outcomes

Named customers14 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

One partnership is on record.

• 3CXcoreTechnology or IntegrationSyncWave uses 3CX as their unified communications platform for business VoIP phone systems. They build dedicated phone systems for customers using 3CX software as the base platform, providing hosting, maintenance, support, and updates. 3CX provides features including phone calls, SMS/MMS texting, team chat, video conferencing, and digital receptionist capabilities.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• NextLink Internet: NextLink Internet is a rapidly scaling WISP operating across the Midwest and South using fixed wireless and fiber. It is comparable as a fixed-wireless-first ISP pursuing rural broadband subsidies and serving similar SMB and residential customer segments.
• Etheric Networks: Etheric Networks is a Bay Area fixed wireless ISP delivering gigabit line-of-sight broadband to underserved residential and business customers. Same core technology and recurring-revenue ISP model as SyncWave.
• Rise Broadband: Rise Broadband is one of the largest WISPs in the U.S., delivering fixed wireless internet to underserved rural and suburban markets across 16 states. It is directly comparable to SyncWave in core technology (fixed wireless line-of-sight), customer profile (rural residential/SMB), and recurring subscription model.
• Mercury Broadband: Mercury Broadband is a Midwest-focused WISP serving rural and small-town communities across Missouri, Kansas, Michigan, Indiana, and Ohio. It directly overlaps SyncWave's Michigan footprint and rural WISP value proposition.

Broad incumbents

• Charter Communications (Spectrum): Charter/Spectrum is the dominant incumbent cable broadband provider in Michigan and is explicitly referenced by SyncWave customers as the alternative they switched away from. It represents the scaled competitor SyncWave positions against on price and transparency.
• RingCentral: RingCentral is a leading cloud UCaaS provider offering voice, video, messaging, and contact center. SyncWave's 3CX-based business VoIP offering competes with RingCentral in the same SMB unified communications category, with SyncWave layering local service delivery on top.
• Starlink (SpaceX): Starlink is the dominant LEO satellite broadband provider targeting rural and remote customers globally. It competes with SyncWave for the same rural Michigan customer pool but with no line-of-sight requirement and a national brand.
• Hughes Network Systems (HughesNet): HughesNet is a geostationary satellite broadband provider serving rural U.S. households — competing for the same unserved-or-underserved customer segment that SyncWave addresses with fixed wireless.

Others

• 3CX: 3CX is the unified communications platform vendor whose software SyncWave resells and hosts for its business VoIP offering. It is a key enabling partner rather than a competitor, but its roadmap and pricing directly shape SyncWave's UCaaS economics.

Emerging players

• Ooma: Ooma is a smaller cloud communications provider delivering VoIP, video, and security to consumers and small businesses. Comparable to SyncWave's home VoIP and small-business phone offerings in target customer profile and pricing tier.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SyncWave
• Instagraminstagram.com/syncwave
• LinkedInlinkedin.com/company/syncwave-llc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SyncWave