IClass
IClass (legal name ACTIVIA SISTEMAS LTDA) is a Brazilian software company that builds cloud-based Field Service Management and CMMS solutions, with a certified SAP Business One integration, serving 500+ mid-to-large enterprises across 14 industries including telecommunications, HVAC, ISPs, and equipment rental.
- Company typePrivate
- Founded1998
- HeadquartersRio De Janeiro, Brazil
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What IClass does
IClass (legal entity ACTIVIA SISTEMAS LTDA) is a Brazilian software company founded around 1998–1999 and headquartered in Rio de Janeiro that develops cloud-based Field Service Management (FSM) and Computerized Maintenance Management System (CMMS) software. The platform's core product, IClass FS, manages external field operations for medium-to-large enterprises across 14 verticals, including telecommunications, refrigeration and HVAC, internet service providers, security and CCTV, elevator maintenance, equipment rental, utilities, and industrial machinery. A complementary product, IClass One, is a certified addon that integrates the full IClass field service stack with SAP Business One ERP modules, enabling synchronized management of maintenance plans, field inventory, technician time tracking, and service budgets.
The product is a modular, multi-tenant SaaS platform built around native iOS and Android mobile applications for field technicians, eliminating paper-based service order handling. Technical components include intelligent scheduling that matches technicians by role and location, automatic route optimization that reduces travel distance and overtime, real-time dashboards with map visualizations, customizable parameterized service order forms, automated customer communication via email and SMS, inventory, asset and fleet control, contract and SLA management, and predictive maintenance aligned with Industry 4.0 principles using sensor-based condition evaluation. The platform is LGPD-compliant (Brazil's data protection law) and exposes an integration API for custom connectors to external databases or systems. Marketing and product materials are produced in Portuguese, Spanish, and English, and the company reports 500+ active customers across 12+ countries in Latin America, Europe, and North America.
IClass operates a sales-led, quote-based go-to-market with annual subscriptions priced per scope of modules and users, supplemented by distribution through the SAP Business One partner/VAR ecosystem. Demand generation is primarily digital: multilingual SEO content, blog, case studies, LinkedIn/YouTube thought leadership featuring CEO Marcos Barros, webinars, and WhatsApp Business for inbound commercial contact. The company is privately held, appears to be founder/management-owned, and has not disclosed external fundraising, making revenue, headcount of approximately 45, and bootstrapped capital structure the available scale indicators. Quantified customer outcomes reported in published case studies include 20% increases in service orders attended, ~10% reductions in headcount serving more demand, 35% increases in services routed to field teams, and ~10,200 km savings in vehicle displacement.
IClass firmographics
Firmographics- Name
- IClass
- Legal name
- ACTIVIA SISTEMAS LTDA
- Website
- https://iclass.com.br
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- IClass (legal name ACTIVIA SISTEMAS LTDA) is a Brazilian software company that builds cloud-based Field Service Management and CMMS solutions, with a certified SAP Business One integration, serving 500+ mid-to-large enterprises across 14 industries including telecommunications, HVAC, ISPs, and equipment rental.
- Ownership category
- akta.pro rank
Where IClass is headquartered
LocationHeadquarters
- HQ city
- Rio De Janeiro
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
IClass business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Subscriptions: IClass generates revenue primarily through software subscriptions for IClass FS (Field Service management) and IClass One (SAP Business One integrated solution). The subscription model provides access to cloud-based software, mobile applications, and ongoing updates.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based commercial pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels9 records
IClass product offering
Product offeringCore offering
IClass develops and sells IClass FS, a cloud-based Field Service Management (FSM) and Computerized Maintenance Management System (CMMS) software platform that enables companies with field service operations to manage service orders, schedule technicians, optimize routes, control inventory and assets, track SLAs, and automate customer communications via web dashboards and native iOS/Android mobile apps. It also offers IClass One, a certified SAP Business One addon that synchronizes the full IClass FSM platform with SAP ERP modules such as maintenance planning, inventory, time tracking, and service budgeting.
Product overview
IClass offers a modular Field Service Management (FSM) software platform designed for companies managing external field operations. The core product is IClass FS, a comprehensive field service management system. IClass One is an SAP Business One-certified addon that integrates all field service solutions with SAP ERP modules. The platform comprises multiple functional modules including: Módulo Mobile for field team mobility, Inteligência no Agendamento for intelligent scheduling, Roteirizador Online for route optimization, Plano de Manutenção for maintenance planning, Controle de Estoque/Ativos/Frotas for inventory and asset management, Formulários Customizados for flexible service forms, Gestão de Contratos e SLA for contract management, Comunicação com o Cliente for automated notifications, Painéis/Indicadores e Mapas for real-time dashboards, Previsibilidade de Serviços for demand forecasting, and the newer Portal do Cliente for customer self-service. The system serves diverse industry segments including telecommunications, refrigeration/HVAC, internet providers, monitoring/CCTV, equipment rental, elevator maintenance, construction, and manufacturing.
Differentiator
Problem solved
Functional benefit
Brands
- IClass FS: Field Service management software for managing field teams, service orders, routing, scheduling, and mobile workforce operations.
- IClass One
Products and services
- IClass FS
- IClass One
Quantifiable outcome
- 20% increase in service orders attended (Certto Telecom)
- +5 more outcomes
Companies that use IClass
Customer profileNamed customers8 records
Segments14 records
Ideal customer profiles1 record
IClass technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability5 records
Feature9 records
IClass partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- SAP Business OnecoreIClass is an official SAP partner offering IClass One, a certified addon that integrates all IClass field service management solutions with SAP Business One. This integration enables seamless data synchronization between field operations and ERP modules including maintenance planning, inventory management, service budgeting, and financial reporting. The partnership allows IClass to reach SAP Business One customers requiring specialized field service functionality.
Scale indicators9 records
Recent moves5 records
Expansion highlights5 records
IClass competitors and assessment
Company assessmentBroad incumbents
- Salesforce Field Service: Salesforce's FSM offering (incorporating ClickSoftware IP) is a leading global field service management suite for enterprise and mid-market. Comparable to IClass because both target field-intensive verticals like telecom and utilities with scheduling, routing, and mobile workflows.
- ServiceNow Field Service Management: ServiceNow's FSM module delivers scheduling, dispatch, and work-order management as part of a broader enterprise workflow platform. Comparable to IClass because both sell to enterprise customers managing distributed field workforces and prioritize mobile technician experiences.
- Microsoft Dynamics 365 Field Service: Microsoft's Dynamics 365 Field Service combines scheduling, routing, and IoT-driven preventive maintenance for asset-intensive industries. Comparable to IClass because both target telecom, HVAC, and industrial maintenance customers with ERP-integrated FSM.
- SAP Field Service Management: SAP's native FSM offering (formerly Syclo) competes directly with IClass One's SAP Business One addon in the SAP ecosystem. Both serve asset-intensive enterprises needing ERP-integrated field operations.
- IFS Field Service Management: IFS offers a comprehensive FSM suite integrated with its ERP, targeting asset-heavy industries like utilities, manufacturing, and telecom. Comparable to IClass because of overlapping verticals and ERP-integrated positioning.
Direct peers
- Praxedo: Praxedo is a cloud FSM platform focused on mid-market and enterprise field operations, with strong presence in telecom and utilities in Europe. Closely comparable to IClass in target verticals, deployment model, and feature set (scheduling, mobile, integrations).
- ServiceMax: ServiceMax (now part of PTC) is an FSM platform purpose-built for asset-intensive industries including HVAC, elevator, and industrial equipment. Highly comparable to IClass in vertical focus and recurring maintenance use cases.
- Simpro: Simpro is a field service management platform for trade and contractor businesses (HVAC, electrical, plumbing). Comparable to IClass in targeting field-service SMB/mid-market with job scheduling, quoting, and mobile workflows.
- Jobber: Jobber is a SaaS FSM platform for small service businesses with scheduling, routing, invoicing, and customer communications. Comparable to IClass in core FSM functionality, though Jobber targets smaller SMBs while IClass leans mid-market/enterprise.
Emerging players
- Connecteam: Connecteam is an employee management and workforce app with scheduling and field-team coordination features. Comparable to IClass's mobile/scheduling layer, particularly for SMB and deskless worker segments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
IClass social profiles
Digital presenceIClass compliance and trust
Trust signalCompliance1 record
IClass financial estimates
Financial estimateRevenue estimate
Valuation estimate
IClass leadership team
Management profileNumber of profiles
Profiles1 record
IClass funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IClass M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IClass
What does IClass do?
IClass develops and sells IClass FS, a cloud-based Field Service Management (FSM) and Computerized Maintenance Management System (CMMS) software platform that enables companies with field service operations to manage service orders, schedule technicians, optimize routes, control inventory and assets, track SLAs, and automate customer communications via web dashboards and native iOS/Android mobile apps. It also offers IClass One, a certified SAP Business One addon that synchronizes the full IClass FSM platform with SAP ERP modules such as maintenance planning, inventory, time tracking, and service budgeting.
Is IClass a public or private company?
IClass is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IClass founded?
IClass was founded in 1998. It employs 11 to 50 people.
Where is IClass based?
IClass is headquartered in Rio De Janeiro, Brazil, in the Latin America region.
How does IClass make money?
One revenue line is on record: software Subscriptions.
Who are IClass's main competitors?
Broad incumbents on record are Salesforce Field Service, ServiceNow Field Service Management, Microsoft Dynamics 365 Field Service, SAP Field Service Management and IFS Field Service Management. Direct peers are Praxedo, ServiceMax, Simpro and Jobber. Connecteam is listed as an emerging player.
Does IClass have an API?
Yes. IClass provides a complete integration API that allows companies to develop custom connectors that call IClass's integration methods, enabling complete connection of business processes. The architecture is described as very broad and flexible, allowing connectors to be configured to obtain necessary information from external databases to create services in IClass and update field-captured information in the source system. Integration is available for companies whose systems can be accessed via database connection or API.