Overwan

What Overwan does

Overwan is a Portuguese managed IT services and outsourcing company founded in 2011 and headquartered at the Campus do Lumiar technology park in Lisbon. The company operates as a full or partial IT department replacement for mid-market and enterprise clients in Portugal and across Europe, providing N1/N2/N3 helpdesk, infrastructure management, cloud operations, security operations, and monthly KPI reporting through a dedicated SPOC (Single Point of Contact) and multidisciplinary engineering team. The service portfolio is anchored by eight core managed services — IT outsourcing, 24x7 technical support, software licensing, specialized services, infrastructure management, backup/DR, Primavera ERP integration, and nearshoring — and supplemented by 20+ technology solutions organized across cloud/datacenter, networks/connectivity, security, and operations platforms.

The underlying technology stack combines infrastructure management, cloud orchestration, security operations, and network services under a unified managed services platform with 24/7 monitoring and support. Notable technical capabilities include an AIOps platform with Generative AI (ML anomaly detection, LLM-powered root cause analysis, conversational SRE copilot) integrating Datadog, Dynatrace, and New Relic; Confidential Computing using TEEs (Intel SGX, AMD SEV-SNP, Azure Confidential VMs); Post-Quantum Cryptography readiness aligned to NIST 2024 standards and NIS2/DORA; Cybersecurity Mesh Architecture; and Private 5G standalone networks in partnership with Nokia and Ericsson.

The business model is predominantly managed services subscription-based, billed monthly or annually, with custom pricing determined by scope, team composition, infrastructure complexity, and SLA tiers. Complementary revenue streams include professional services (auditing, Wi-Fi site surveys, project management), licensing/royalty services, technology renting/subscription, and nearshoring (Portugal-based IT team augmentation for European clients). The go-to-market is sales-led and consultative, with direct enterprise engagement initiated via website contact forms and a 24-hour proposal response commitment. Customer segments span mid-market and enterprise organizations seeking full IT department replacement, PMEs lacking internal IT resources, industrial/manufacturing operators needing private 5G, regulated sectors (banking, healthcare, defense) requiring confidential computing, and European companies pursuing nearshoring.

Name

Overwan

Legal name

OVERWAN, LDA.

Website

https://overwan.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Overwan is a Portuguese managed IT services provider founded in 2011 that acts as a full or partial IT department for mid-market and enterprise clients in Portugal and Europe, delivering IT outsourcing, cloud, cybersecurity, infrastructure management, and nearshoring services via a dedicated SPOC model.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Administrative and Support Services (561), Other Support Services (5619)

SIC

Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE), Network Operations Outsourcing (NOC Services) (BPAEAMAD), Helpdesk & End-User Support Services (BPAEABAB), Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)

Keywords

• IT outsourcing services
• Managed IT services
• Cybersecurity operations
• Cloud infrastructure management
• IT nearshoring

Headquarters

HQ city

Lisboa

HQ country

Portugal

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Supply Chain, Infrastructure

Revenue model

1. IT Outsourcing Services: Managed services where Overwan operates as the client's complete or partial IT department. Pricing based on scope, team size, and service levels. Includes N1/N2/N3 helpdesk, systems management, cloud operations, security operations, and monthly KPI reporting.
2. Technical Support Services: 24x7x365 technical support contracts providing continuous IT assistance. Billed as part of managed services or standalone support agreements.
3. Licensing Services: Software and hardware licensing management and procurement services.
4. Infrastructure Management: Server, network, virtualization, backup and DR management services with patching, hardening, monitoring and capacity planning.
5. Technology Renting: Hardware and software rental without brand restrictions, including technical assistance, insurance, data recovery, and periodic technology refresh.
6. Specialized Services: Custom professional services including infrastructure and security auditing, Wi-Fi site surveys using Ekahau, PMI/PMBok certified project management, and actionable roadmaps.
7. Primavera ERP Integration: Implementation and integration of Cegid Primavera ERP including installation, document configuration, Ifthenpay integration, training, and external API integration.
8. Nearshoring Services: IT teams located in Portugal providing senior talent with European time zone alignment and competitive costs. From architecture to operations.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Overwan is a Portuguese managed IT services provider that operates as a full or partial outsourced IT department for mid-market and enterprise clients. Its core offering is IT outsourcing (N1/N2/N3 helpdesk, infrastructure, cloud, security, and systems management under a dedicated SPOC with 24/7 monitoring and monthly KPI reporting), complemented by specialized services such as Primavera ERP integration, ARCA/driven cybersecurity (SOC/NOC, Zero Trust, confidential computing), private 5G networks, and Portugal-based nearshoring for European clients.

Product overview

Overwan is a Portuguese IT services company offering a comprehensive portfolio of managed services and technology solutions. The offering consists of eight core services (IT Outsourcing, 24x7 Technical Support, Licensing, Specialized Services, Infrastructure Management, Backup & Disaster Recovery, Primavera Integration, and Nearshoring) complemented by a broad solutions portfolio organized into four categories: Cloud & Datacenter (Hybrid/Multi-cloud, Sovereign Cloud, Confidential Computing, Datacenter & Edge, DRaaS), Networks & Connectivity (SD-WAN/SASE, LAN/WAN, Wi-Fi 6/7 & Private 5G, Structured Cabling, Unified Communications), Security (Zero Trust/ZTNA, Cybersecurity Mesh, Post-Quantum Readiness, Physical/Logical Security, SOC/NOC as a Service), and Operations & Platforms (Windows/Linux Systems, Observability & AIOps, Generative AI AIOps, Green IT, Renting). The portfolio is anchored by AI-powered AIOps capabilities for infrastructure monitoring and the AIOps with Generative AI solution for incident investigation and remediation.

Differentiator

Problem solved

Functional benefit

Products and services

• Outsourcing de Informática (IT Outsourcing) Complete IT department outsourcing service providing full or partial replacement of internal IT structure for mid-market and enterprise clients, including N1/N2/N3 helpdesk, cloud, security, networks, and systems management with a dedicated SPOC and monthly KPI reporting.
• Suporte Técnico 24x7x365 (24/7/365 Technical Support) Continuous technical support service available 24 hours, 7 days a week, 365 days a year for infrastructure and systems management, billed as part of managed services or as standalone support agreements.
• Licenciamento (Software Licensing Management) Software licensing management and procurement service for enterprise software and infrastructure solutions, providing clients with software and hardware licensing administration.
• Serviços Especializados (Specialized Services) Custom professional services including infrastructure and security auditing, Wi-Fi Site Survey using Ekahau, and PMI/PMBok certified project management with actionable roadmaps.
• Gestão de Infraestrutura (Infrastructure Management) Complete infrastructure operation including automated patching, hardening (CIS/NIST), backup and DR testing, 24/7 monitoring, and capacity planning.
• Backup & Disaster Recovery Business continuity service covering backup management, disaster recovery testing, and documented DR exercises with immutable backup solutions using S3 Object Lock and Veeam Hardened Repository.
• Integração Primavera (Primavera ERP Integration) Primavera ERP (Cegid) implementation and integration service covering installation, fiscal parametrization, Ifthenpay integration, external API connections, and functional training for sales and accounts receivable modules.
• Nearshoring (IT Nearshoring Services) IT nearshoring service providing senior talent teams in Portugal with European time zone alignment and competitive costs, covering architecture to operations.
• Cloud Híbrida & Multicloud (Hybrid & Multicloud Cloud) Cloud architecture and migration service supporting Private, Public, and Hybrid cloud models with on-prem to cloud replication, M365 productivity solutions, and cloud brokering.
• Sovereign Cloud European sovereign cloud solutions addressing regulatory requirements including DORA and NIS2 compliance, with customer-managed encryption keys and data residency controls.
• Hybrid Cloud Management Multi-cloud management service providing unified governance, cost control, and operational oversight across hybrid cloud environments.
• Confidential Computing Data protection solution using Trusted Execution Environments (TEE) including Intel SGX, AMD SEV-SNP, and Azure Confidential VMs for processing encrypted data without decryption in memory.
• Datacenter & Edge Data center and edge computing infrastructure services for enterprise deployments.
• DRaaS (Disaster Recovery as a Service) Disaster Recovery as a Service providing business continuity with cloud-based replication and recovery capabilities.
• SD-WAN / SASE Software-defined wide area networking and Secure Access Service Edge solution combining intelligent connectivity with secure cloud access.
• Redes SD-WAN & LAN (SD-WAN and LAN Networks) SD-WAN and LAN networking solutions for enterprise connectivity across distributed locations.
• Wi-Fi 6/7 & 5G Privado (Wi-Fi 6/7 and Private 5G Wireless) Wireless networking solutions combining Wi-Fi 6/7 enterprise access with private 5G for industrial and campus environments.
• Private 5G Networks Standalone private 5G network deployment for factories, ports, mining, hospitals, and university campuses with Nokia and Ericsson partnerships for spectrum and core infrastructure.
• Cablagem Estruturada (Structured Cabling) Structured cabling infrastructure design and deployment services for enterprise networks.
• Comunicações Unificadas (Unified Communications) IP PBX-based unified communications solution with centralized call management, SIP mobile connectivity, and softphone support for scalable enterprise communications.
• Zero Trust / ZTNA Zero Trust Network Access solution providing identity-based application access with continuous validation, replacing traditional VPN with granular access control.
• Cybersecurity Mesh (CSMA) Gartner-topical cybersecurity mesh architecture providing distributed security controls federated by common identity, policy, telemetry, and dashboard layer for cloud, endpoint, and OT environments.
• Post-Quantum Readiness Post-quantum cryptography migration program based on NIST 2024 standards (ML-KEM, ML-DSA, SLH-DSA) including crypto inventory, hybrid PKI, and quantum-safe TLS/VPN implementation.
• Segurança Física e Lógica (Physical and Logical Security) Physical and logical security solution combining NGFW, UTM, IDS/IPS, NAC, content filtering, biometric access control, fire detection, and remote surveillance.
• SOC/NOC as a Service 24/7/365 managed security and infrastructure operations center combining SOC (detection, investigation, incident response) and NOC (availability, performance, capacity) with SIEM, SOAR, and EDR integration.
• Sistemas Windows / Linux (Windows and Linux Systems) Windows and Linux server systems including storage, SAN/NAS, virtualization (VMware, Hyper-V), Active Directory, and GPO management with certified operation.
• Observability & AIOps Infrastructure observability platform providing end-to-end monitoring, alerting with on-call support, and AIOps capabilities for proactive incident management.
• AIOps com IA Generativa (AIOps with Generative AI) Generative AI-powered AIOps platform featuring ML anomaly detection, automatic event correlation, LLM-based root cause analysis in natural language, predictive failure forecasting, and automated remediation via runbooks.
• Green IT Sustainable IT solutions addressing environmental impact through energy efficiency, hardware lifecycle management, circular economy practices, and CSRD compliance reporting.
• Renting (Technology Rental) Hardware and software rental service without brand restrictions, including technical assistance, insurance, data recovery, and periodic technology refresh.

Quantifiable outcome

• IT department availability 24/7
• +2 more outcomes

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core.

• NokiacoreTechnology or IntegrationPartnership for Private 5G Networks implementation. Nokia provides 5G core infrastructure and expertise for standalone private 5G networks in industrial environments including factories, ports, mining, and hospitals. Enables Overwan to deliver deterministic latency, network slicing, and guaranteed SLAs for mission-critical connectivity.
• EricssoncoreTechnology or IntegrationPartnership for Private 5G Networks implementation. Ericsson provides 5G core and radio access technology for private 5G networks. Combined with Nokia partnership, provides flexibility in delivering private 5G solutions with spectrum options including local spectrum (CBRS/3.8-4.2 GHz).
• Cegid (Primavera)coreTechnology or IntegrationAuthorized implementation partner for Cegid Primavera ERP in Portugal. Overwan provides installation, configuration, document parametrization, integration with external systems, and functional training for sales and accounts receivable modules. ERP has 25+ years presence and 40,000+ companies using the platform.
• Microsoft AzurecoreTechnology or IntegrationReference cloud platform partner for Azure-based cloud solutions including Confidential Computing (Azure Confidential VMs, Confidential Containers), hybrid cloud, and Microsoft 365 productivity solutions. Overwan positioned as reference partner for Azure cloud implementation and management.
• AWScoreTechnology or IntegrationAWS mentioned as primary cloud platform for datacenter-to-cloud migrations and cloud solutions. Overwan provides AWS migration assessments and cloud management services including cost optimization and governance.

Scale indicators4 records

Direct peers

• Noesis: Noesis is a Portuguese IT consulting and managed services firm headquartered in Lisbon, offering infrastructure management, cloud, and digital transformation services to Iberian enterprises — directly comparable to Overwan in size, geography, and service portfolio.
• Claranet: Claranet is a European managed services and hosting provider with a strong Portugal presence, offering cloud, security, and IT outsourcing — overlapping directly with Overwan's full-stack managed services and nearshoring positioning.
• Be-Cloud: Be-Cloud is a Portuguese managed services and cloud provider serving mid-market and enterprise clients with infrastructure, security, and 24x7 support — a directly comparable Iberian MSP peer to Overwan.
• Logicalis: Logicalis is a global IT managed services and solutions provider with operations across Europe, offering managed cloud, security, and networking services — comparable in service scope and enterprise mid-market target to Overwan.
• Axians: Axians (VINCI Energies) is a European ICT brand providing managed services, network infrastructure, and cybersecurity across multiple European countries — comparable to Overwan's SD-WAN, 5G, and managed networking offerings.

Broad incumbents

• Minsait (Indra): Minsait is Indra's IT services and digital transformation arm, a broad incumbent in the Iberian IT services market with full outsourcing capabilities — operating at significantly larger scale than Overwan in the same regional market.
• NTT Data Portugal: NTT Data is a global IT services provider with a Portuguese delivery presence offering application services, cloud, and managed infrastructure — a broad incumbent competing with Overwan for large enterprise IT outsourcing contracts.
• Capgemini Portugal: Capgemini is a global IT services and consulting leader with significant Portuguese operations providing cloud, digital, and infrastructure managed services — a broad incumbent competing at the upper end of the same addressable market.
• T-Systems: T-Systems is Deutsche Telekom's enterprise IT services arm offering managed cloud, security, and SAP/outsourcing services across Europe — a broad incumbent competing for the same European nearshoring and managed services clients as Overwan.

Regional players

• SISCOG: SISCOG is a Portuguese software and IT services company with operations across European transport and workforce management customers — a regional peer overlapping in custom software, integration, and managed IT services for Portuguese enterprises.

Market position

Strengths5 records

Weaknesses5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/overwan
• Facebookfacebook.com/Overwan

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Overwan