Plymouth Community Homes

What Plymouth Community Homes does

Plymouth Community Homes (PCH) is a not-for-profit registered provider of social housing operating in Plymouth and surrounding areas of Devon and Cornwall in South West England. Founded in 2009 and regulated by the Regulator of Social Housing (registration L4543) and the Financial Conduct Authority (registration 30637R), PCH manages approximately 17,000 affordable homes and serves tenants who cannot access market housing. The organization operates two wholly-owned subsidiaries: Plymouth Community Homes Regeneration Company Ltd (PCHR) for new-build design and construction, and Plymouth Community Homes Energy Ltd (PCHE) for photovoltaic panel installations. PCH achieved G1, V2, C2 regulatory ratings and retained an A+ credit rating with stable outlook as of January 2026.

PCH's core offering centers on affordable residential rentals supplemented by shared ownership through the SO Living brand, leaseholder services, commercial property lettings, and community facility hire. The technology stack is anchored by MyPCH, a digital tenant portal and mobile application enabling 24/7 self-service for rent payments, repair reporting, document access, and account management. The organization also operates The Beacon community hub in North Prospect, offering cafe services, meeting room and conference suite hire, and a food cooperative in partnership with Fareshare South West. Distribution is multi-channel: digital self-service via portal/app, phone contact centre, in-person housing teams with local drop-in sessions, and physical hubs.

PCH's revenue model is dominated by recurring residential rental income (subscription/recurring), with secondary streams from leaseholder service charges, commercial property rents (small shops at King Street, Market Avenue, and Ham Green), and transactional revenue from room hire at The Beacon (£20-£200 per session). The customer base is structurally diversified across 17,000 social housing tenants plus leaseholders, shared owners, small commercial tenants, and community groups. The business is actively expanding through a development pipeline of 275+ new homes across Plymouth, Saltash, and Cornwall, and the Chief Executive's appointment as Co-Chair of Homes for the South West signals regional sector leadership ambitions.

Name

Plymouth Community Homes

Legal name

Plymouth Community Homes Ltd

Website

https://plymouthcommunityhomes.co.uk

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Plymouth Community Homes is a not-for-profit registered provider of social housing managing approximately 17,000 affordable homes across Plymouth, Devon, and Cornwall, serving tenants unable to access market housing through digital self-service, local housing teams, and community hubs.

Ownership category

akta.pro rank

Product category

Social Housing

SIC

Services-To Dwellings & Other Buildings (7340), Services-Social Services (8300)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

akta.pro secondary industry

Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA)

Keywords

• Social housing rentals
• Affordable housing services
• Shared ownership homes
• Commercial property lettings
• Community housing support

Headquarters

HQ city

Plymouth

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Supply Chain, Technology or R&D

Revenue model

1. Residential Rents: Rental income from social housing properties including tenants and garage/parking space tenants
2. Leaseholder Service Charges: Service charges and ground rent from leaseholders and shared owners
3. Commercial Property Lettings: Rental income from commercial shops and premises including properties at King Street, Market Avenue, and Ham Green
4. Room Hire at The Beacon: Revenue from hiring meeting rooms, community hall, and conference suite at The Beacon community hub

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels12 records

Core offering

Plymouth Community Homes is a not-for-profit registered provider of social housing that owns and manages approximately 17,000 affordable rented homes across Plymouth, Devon and Cornwall. It offers social housing tenancies, shared ownership homes via the SO Living brand, leaseholder and shared owner services, commercial property lettings (including The Beacon community hub and Plumer House offices), and tenant-facing digital services through the MyPCH portal and mobile app.

Product overview

Plymouth Community Homes (PCH) operates as a social housing provider offering a portfolio of housing and related services. The core offering centers on affordable housing rentals, with the MyPCH digital portal providing tenant self-service capabilities for rent management, payments, repairs, and communications. Beyond core housing, PCH manages commercial property lettings including The Beacon community hub and Plumer House office space, and partners on shared ownership through SO Living. The organization maintains approximately 17,000 homes across Plymouth and surrounding areas.

Differentiator

Problem solved

Functional benefit

Brands

• MyPCH: Online tenant portal and mobile app for managing homes, making payments, reporting repairs, and accessing services
• The Beacon
• SO Living

Products and services

• MyPCH Customer Portal and Mobile App Online tenant portal and mobile app enabling PCH residents to manage their housing services 24/7, including checking rent balances, making payments, reporting repairs, updating details, viewing documents and applying for mutual exchanges. Available on web, Google Play and App Store for iOS and Android.
• Affordable Housing Rentals Core housing service providing affordable rented homes to residents who cannot access housing through the open market, with options for rent, buy, mutual exchange, garages and parking spaces, and housing with support. PCH manages approximately 17,000 homes across Plymouth, Devon and Cornwall.
• Commercial Lets Rental of commercial properties including retail shops and office spaces throughout Plymouth. Current available properties include 96 King Street, 2 Ham Green, and 31 Market Avenue.
• The Beacon Community Hub Community hub in the heart of North Prospect regeneration offering hireable meeting rooms, community hall and conference suite for up to 70-80 delegates, an on-site café, and regular community sessions including Tea & Toast and Hobbies & Coffee. Open to residents, local businesses and the wider community.
• Plumer House Prime office space to let and meeting rooms and conference space to hire in the heart of Plymouth, Devon, operated from PCH's headquarters building.
• SO Living Shared Ownership Homes Shared ownership homes available in Plymouth and the surrounding areas of Devon and Cornwall, allowing buyers to purchase a share of a home and pay rent on the remaining share to PCH.

Quantifiable outcome

• 82% overall tenant satisfaction | 85% satisfied with information | 86.7% treated fairly
• +4 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• Acuity Research & Practice LtdminorStrategic or Co-development Partner · 1 January 2026Accredited research organisation engaged to conduct Tenant Satisfaction Measures telephone surveys with over 1,000 participants from June 2026.
• Amy's HomechoiceminorChannel Partner/ Reseller/ Distributor · 13 August 2025Local company appointed as supplier for 'good as new' white goods for PCH residents, providing affordable furniture and appliances.
• YMCA PlymouthminorStrategic or Co-development Partner · 6 August 2025PCH supported the creation of a new Welcome Hub at YMCA Plymouth in partnership with Mitie, providing support for homeless and vulnerable individuals.
• Acorn by SynergieminorChannel Partner/ Reseller/ Distributor · 1 August 2025PCH contractor providing facilities management services. Branch Manager involved in community events including Efford Christmas toy stall.
• Homes for the South WestcoreStrategic or Co-development Partner · 16 April 2025Regional housing group representing social housing providers in the South West. PCH Chief Executive appointed as Co-Chair.
• Andy's Man ClubminorStrategic or Co-development Partner · 1 April 202512-month charity partnership for fundraising. PCH is supporting the men's mental health charity through various fundraising activities throughout 2025/26.
• Two Rivers HousingminorOthers · 1 January 2025Regional housing provider with 4,000 homes in the Forest of Dean. PCH Board Member David Greenhalgh also serves on their Board.
• The Conscious SistersminorStrategic or Co-development Partner · 1 January 2024Partnership on Fishing Friends project addressing mental and physical wellbeing, teaching fishing skills, and addressing food poverty. Received £20,000 from National Lottery Fund and £2,000 from Sports England.
• Fareshare South WestminorStrategic or Co-development Partner · 1 January 2024Facilitates the food cooperative at The Beacon community hub. In first year, redistributed 10,350kg of food worth £33,740 to 20 residents at £3/week.
• Plymouth City Council (PSDCF)minorStrategic or Co-development Partner · 1 January 2021Trees for Climate Fund partnership through PSDCF (Plymouth and South Devon Community Forest). Joint tree planting initiatives around PCH homes and neighbourhoods using Defra's Trees for Climate Fund.
• Carl's Boxing StableminorStrategic or Co-development Partner · 1 January 2021Community boxing facility operating from Hillcrest Community Centre, a building leased by PCH. Provides fitness and boxing sessions and serves as community hub for local support gatherings.
• Green Square AccordminorOthers · 1 January 2019Large social housing provider. PCH Board Member David Greenhalgh serves as Chair of Operations Committee responsible for customer-facing services.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Sanctuary Housing: One of the largest UK housing associations, managing ~100,000 homes nationwide. Comparable registered-provider model, regulatory rating framework, and tenant engagement structures.
• Guinness Partnership: National housing association with ~65,000 homes, regulated by the RSH. Comparable operating model, regulatory ratings, and development pipeline funding approach.
• Home Group: Large UK housing association providing affordable homes and supported living. Similar registered-provider structure and exposure to Regulator of Social Housing ratings.
• Hyde Group: Major London and South East housing association with ~125,000 homes. Comparable registered-provider model and A-band credit profile; useful for benchmarking capital strategy and development economics.
• Two Rivers Housing: Regional housing provider with ~4,000 homes in the Forest of Dean. Shares a PCH Board member (David Greenhalgh) and operates with a similar registered-provider model focused on smaller geographic catchments.
• Places for People: One of the UK's largest housing associations and property management groups. Comparable mixed-tenure model (rent, shared ownership, market rent) and large-scale development pipeline.
• LiveWest: Largest housing association in the South West, operating ~40,000 homes across the region. PCH Board member David Greenhalgh was previously Executive Director there. Directly comparable geography and stock profile.
• Green Square Accord: Large UK housing association formed via merger. PCH Board member David Greenhalgh served 6 years as Chair of its Operations Committee. Comparable scale, governance structure, and resident-facing operating model.
• Sovereign Housing Association: Large South West–headquartered housing association with ~85,000 homes. Strong geographic overlap with PCH and similar exposure to UK social housing regulation and rent settlement dynamics.

Broad incumbents

• Anchor: Large UK housing association with a strong focus on older people's housing and care. Broader remit than PCH but comparable registered-provider status and regulatory exposure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/PlymCommHomes
• Facebookfacebook.com/plymouthcommunityhomes
• LinkedInlinkedin.com/company/plymouth-community-homes
• Instagraminstagram.com/plymouthcommunityhomes
• TikToktiktok.com/@plymouthcommunityhomes

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Plymouth Community Homes