What Newtech does

Newtech is a private Dominican Republic-headquartered business process outsourcing and software services firm founded in 2005. It operates three sub-brands — Newtech Teleservices (contact center / customer experience), Newtech Software (custom software development, QA, UI/UX, DevOps, consulting, business analytics), and Newtech Global (international nearshore delivery) — from offices in Santo Domingo, Irving (Texas), and Hyderabad (India). Its core technology stack centers on agile custom software development, automated QA and testing, UI/UX design, DevOps practices, and business analytics, delivered alongside multi-channel contact center operations (phone, email, web chat, web collaboration, social media). The company holds PCI DSS compliance and AICPA SOC certification, supporting work with regulated enterprise clients.

The company's business model is sales-led and project- or retainer-based, combining managed BPO services with professional services engagements. Pricing is quote-based rather than standardized, and the go-to-market targets North American enterprise and mid-market clients seeking nearshore outsourcing partners. Customer concentration is not publicly disclosed; stated segment focus spans healthcare, finance, and e-commerce, with historical roots in the Dominican financial sector. Newtech pairs its services portfolio with a talent pipeline built through a workforce-development partnership with INFOTEP, and in July 2023 launched an internal Referral App to support hiring throughput. The company is privately held, incorporated as Newtech, S.R.L. in the Dominican Republic, with no disclosed parent company, external institutional investors, or public funding rounds.

Name

Newtech

Legal name

Newtech, S.R.L.

Website

https://newtechsa.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

IT Outsourcing and BPO Services

NAICS

Management, Scientific, and Technical Consulting Services (5416), Management Consulting Services (54161), Other Management Consulting Services (541618)

SIC

Services-Engineering, Accounting, Research, Management (8700), Services-Management Consulting Services (8742)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

Keywords

• Business process outsourcing
• Contact center services
• Custom software development
• Nearshore IT services
• Customer experience management

Headquarters

HQ city

Santo Domingo

HQ country

Dominican Republic

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. Business Process Outsourcing (BPO): Contact center solutions providing customer experience management across multiple channels including phone, email, web chat, web collaboration, and social media. Services are customized to client needs.
2. Custom Software Development: Tailored software solutions including design, architecture, development, deployment and support. Services are project-based or retainer engagements for enterprise and mid-market clients.
3. IT Consulting and Advisory: Technology consulting services helping clients evaluate technology initiatives and integrate them with core operations and business processes.
4. DevOps Services: Practices combining software development and IT operations to speed up software development lifecycle and provide continuous high-quality delivery.
5. Business Analytics: Processing historical business data to identify trends, patterns, and root causes for data-driven business decisions.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Newtech is a Dominican Republic-based Business Process Outsourcing (BPO) and custom software development firm that delivers tailored solutions combining contact center operations with software engineering. The company provides nearshore customer experience management across phone, email, web chat, web collaboration, and social media channels, alongside agile software development, QA and testing, UI/UX design, IT consulting, project management, business analytics, and DevOps services for North American enterprise clients.

Product overview

Newtech is a Business Process Outsourcing (BPO) company providing customized solutions that combine innovative technologies with service experts. The company operates a portfolio of service offerings including Customer Experience/Contact Center Services, Software Development, UI/UX Design, QA & Testing, Consulting, Project Management, Business Analytics, and DevOps practices. These services are delivered as integrated intelligent solutions aimed at helping businesses with digital transformation. Newtech also developed an internal Referral App 2023 for their recruitment process. The company positions itself as a nearshore software development partner, primarily serving clients from its Dominican Republic headquarters with operations in USA and India.

Differentiator

Problem solved

Functional benefit

Brands

• Newtech Software: Software development and technology solutions division providing custom software, QA, consulting, and DevOps services.
• Newtech Global
• Newtech Teleservices

Products and services

• Customer Experience Services Omnichannel contact center support covering phone calls, email, web chat, web collaboration, and social media interactions, including KYC and fraud prevention, delivered to enterprise and mid-market clients seeking nearshore outsourcing.
• Custom Software Development Tailored software design, architecture, development, deployment, and support delivered using agile methodologies for enterprise and mid-market clients across healthcare, finance, e-commerce and other industries.
• UI and UX Design

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• INFOTEP (Instituto Nacional de Formación Técnico Profesional)coreStrategic or Co-development PartnerNewtech partners with INFOTEP for workforce development and training programs. The partnership focuses on elevating the professional level of human capital in the Call Center industry through the Pilot Plan for Service Station Operation for Contact Centers. Young people are trained and graduated through this collaboration.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Globant: IT and digital transformation services firm headquartered with significant nearshore delivery in Latin America. Closely comparable to Newtech Software on custom development, QA, DevOps, and digital consulting services for US enterprise clients.
• Foundever: Customer experience and contact center outsourcing provider with deep nearshore presence in the Americas. Closely comparable to Newtech's teleservices arm in target customers, delivery model, and service portfolio.
• TaskUs: Outsourced CX and digital services provider with nearshore delivery in the Americas. Comparable to Newtech's contact center and back-office operations for US-based enterprise clients.
• IBEX: Omnichannel CX and contact center outsourcing firm with nearshore delivery centers in the Americas. Highly comparable to Newtech Teleservices in customer mix, delivery geography, and service scope.
• Allied Global: Nearshore BPO and CX provider with delivery centers across Latin America including Guatemala and the Dominican Republic. Closely matches Newtech's nearshore BPO positioning and US enterprise target market.
• Stefanini: Global IT services and BPO provider with strong nearshore presence in Latin America. Matches Newtech's combined software development, QA, consulting, and CX delivery capabilities.

Broad incumbents

• Concentrix: Major CX and BPO provider serving global enterprise clients with contact center, analytics, and digital services. Competes head-to-head with Newtech for nearshore enterprise CX contracts and overlaps on the design, technology, and analytics capabilities.
• TELUS International (now TELUS Digital): Digital CX and IT services provider with significant nearshore operations serving US enterprise clients. Overlaps with Newtech on BPO, software development, and digital transformation offerings.
• Teleperformance: Global leader in outsourced customer experience management with omnichannel contact center operations across the Americas. Directly comparable to Newtech's BPO/teleservices division, though Teleperformance operates at vastly greater scale and offers a broader multi-language footprint.
• TTEC: Global CX and digital services company providing contact center, customer management, and technology-enabled BPO. Competitor for the same enterprise CX and digital transformation RFPs as Newtech.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/newtechsoftware
• YouTubeyoutube.com/channel/UChNL-kAWf5wl2-WzyVmJdlQ
• Facebookfacebook.com/newtechsoftwarerd
• LinkedInlinkedin.com/company/newtechsa
• Instagraminstagram.com/newtech.software

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Newtech