What Allied Global does

Allied Global is a privately held nearshore outsourcing and IT services firm founded in 2006 in Guatemala City and led by founder, president, and CEO Manuel Gordo. The company provides three integrated service lines: an Intelligent Contact Center offering omnichannel sales, retention, customer experience, and technical support; Remote Staffing delivering nearshore talent across finance, accounting, supply chain, customer support, sales and marketing, software and data engineering, legal, and HR; and Technology Services spanning dedicated teams, software engineering, intelligent automation, and QA/CX automation. Allied Global serves enterprise and mid-market clients across more than 50 industries, with named use cases in telecommunications, banking (including BANRURAL), hospitality, media/broadcasting (including World Cup 2026 readiness), and technology/SaaS.

Underlying the service delivery is an AI-enabled technology stack that includes the Lucy AI Agent for autonomous 24/7 customer engagement, Copilot Cognitive Services for real-time agent augmentation, an Agent Assist tool for live agent support, and a Hyperautomation Portfolio (Aly Suite, Odyssey, Calibraite) that combines RPA with orchestration and quality calibration. Allied Global integrates third-party platforms including Microsoft Copilot, KYP.ai for workforce analytics, and cloud partnerships with AWS and Google, alongside its wholly-owned subsidiary CallTek for technical support. The platform handles 150,000+ monthly customer interactions.

The company operates 34 delivery centers across 17 countries with 30,000+ employees (headquartered at 16 Calle 0-55 Zona 10, Torre Internacional, Nivel 13, Guatemala City), and runs a sales-led B2B go-to-market targeting Fortune 500 and mid-market buyers through direct enterprise field sales, strategic partnerships (Vensure HR, Solvo Global), and content-driven demand generation. Revenue is generated primarily through managed services contracts and professional services engagements under custom, quote-based multi-year pricing; no public pricing or revenue disclosures are available. Certifications include ISO 27001, SOC 1/SSAE 18, HIPAA, GDPR, AENOR, and BIOSAFE, supporting enterprise and regulated-industry RFPs.

Name

Allied Global

Legal name

Allied Global

Website

https://alliedglobal.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Allied Global is a privately held nearshore outsourcing firm founded in 2006 that delivers intelligent contact center, remote staffing, and technology services to enterprise and mid-market clients across more than 50 industries through 30,000+ employees and 34 delivery centers in 17 countries.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (BPO) and IT Services

NAICS

Custom Computer Programming Services (541511), Management Consulting Services (54161), Computer Systems Design and Related Services (54151)

SIC

Services-Help Supply Services (7363), Services-Management Consulting Services (8742)

akta.pro primary industry

Offshore Development Center (ODC) / Dedicated Team Services (BPAEAMAL)

Keywords

• Nearshore outsourcing
• Contact center services
• Remote staffing solutions
• Business process outsourcing
• IT outsourcing services

Headquarters

HQ city

Guatemala City

HQ country

Guatemala

HQ region

Latin America

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Intelligent Contact Center Services: Provides omnichannel customer interaction services including sales, retention, customer experience, technical support, and CX consulting. Revenue generated through managed services contracts with enterprise clients.
2. Remote Staffing: Provides dedicated nearshore talent across finance, accounting, supply chain, customer support, sales, marketing, software engineering, legal, and HR. Revenue model based on staffing fees and managed service contracts.
3. Technology Services: Includes dedicated teams, software engineering factory, intelligent automation, and QA automation. Revenue generated through project-based fees, managed services, and professional services engagements.
4. Recruitment Process Outsourcing (RPO): End-to-end recruitment services for staffing operations including hiring, onboarding, and daily task oversight

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Allied Global provides nearshore business process outsourcing and IT services through three core lines: an Intelligent Contact Center delivering omnichannel sales, retention, customer experience, technical support, and CX consulting; Remote Staffing supplying dedicated bilingual talent across finance, accounting, supply chain, software engineering, legal, and HR; and Technology Services including dedicated teams, a software engineering factory, intelligent automation, Copilot cognitive services, RPA, and QA & CX automation. Operations run from 34 delivery centers across 17 countries with 30,000+ employees serving enterprise and mid-market clients.

Product overview

Allied Global is a nearshore BPO and IT outsourcing company offering a unified portfolio of contact center, staffing, and technology services. The core offering consists of an Intelligent Contact Center (omnichannel CX, sales, retention, technical support), Remote Staffing (nearshore talent across finance, engineering, legal, HR), and Technology Services (dedicated teams, software engineering, automation). Key AI-powered products include Lucy AI Agent for autonomous customer service, the Hyperautomation Portfolio (Aly Suite, Odyssey, Calibraite) for IT incident management and quality assurance, Agent Assist for real-time agent support, and Copilot Cognitive Services for contact center intelligence. The company operates across 17 countries with 34 delivery centers and 30,000+ employees.

Differentiator

Problem solved

Functional benefit

Brands

• Lucy: AI Assistant for unmatched customer engagement - the company's ultimate AI agent for automating customer interactions
• Aly Suite
• Odyssey
• Calibraite
• Allied Effect
• CallTek

Products and services

• Intelligent Contact Center Omnichannel customer interaction services including Sales & Retention, Customer Experience, Technical Support, Construction and Architecture Operations, Recruitment Process Outsourcing, and CX Consulting, powered by AI and human expertise for enterprise and mid-market clients.
• Remote Staffing Nearshore dedicated talent solutions providing specialized staff across Finance & Accounting, Supply Chain, Customer and Operations Support & VAS, Sales & Marketing, Software & Data Engineering, Legal, and Human Resources for enterprise clients.
• Technology Services Comprehensive tech services including Dedicated Teams, Software Engineering Factory, Intelligent Automation, Copilot Cognitive Services for Contact Center, Robot Process Automation, QA & CX automation powered by AI, and Tech Support via the CallTek company, delivered to enterprise clients.
• Lucy AI Agent AI-powered virtual agent that automates repetitive customer service tasks, delivers personalized 24/7 service, and reduces customer service costs while enhancing overall customer experience for enterprise contact center operations.
• Hyperautomation Portfolio (Aly Suite, Odyssey, Calibraite) Enterprise automation suite for IT support services: Aly Suite and Odyssey automate incident workflows, priority assignment, routing, and SLA timers; Calibraite calibrates response quality and enforces RCA closure standards.
• Network Operations Center (NOC)

Quantifiable outcome

• 98% client satisfaction score
• +7 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature7 records

Partnerships

Eight partnerships are on record, tiered core, major and flagship.

• Vensure HRcoreStrategic or Co-development PartnerStrategic HR partnership extending Allied Global's human resources capabilities and market reach in the nearshore staffing space.
• Solvo GlobalcoreStrategic or Co-development PartnerStrategic partnership providing professional staffing solutions in administration, accounting, finance, marketing, legal, and recruitment with US-based client work.
• MicrosoftmajorTechnology or IntegrationMicrosoft partner providing cloud and enterprise technology solutions integration for Allied Global's service delivery.
• Amazon Web Services (AWS)majorTechnology or IntegrationAWS Partner Network member for cloud application development services and infrastructure.
• GooglemajorTechnology or IntegrationGoogle partner for IT outsourcing services and technology solutions.
• UNICEFflagshipStrategic or Co-development PartnerAllied Global partners with UNICEF on programs supporting Guatemalan children, believing in investing in childhood for a brighter future.
• Fundación MoorecoreStrategic or Co-development PartnerUpcoming sponsorship of infant surgical missions in partnership with Fundación Moore, providing health and hope to children in need.
• KYP.aicoreTechnology or IntegrationBuilt a 3.0x ROI Intelligence Engine using KYP.ai's analytics platform, delivering custom dashboards, automated workflows, and enterprise-wide visibility in 90 days.

Scale indicators12 records

Recent moves9 records

Expansion highlights6 records

Emerging players

• Globant: Globant is a large Latin American-headquartered IT and digital transformation services firm with growing AI and CX capabilities. Less direct overlap than the BPOs but comparable geographic positioning and Software Engineering Factory-style offerings.

Direct peers

• Teleperformance: Teleperformance is the world's largest omnichannel CX and contact center outsourcer with deep nearshore presence in Central America and the Caribbean, serving Fortune 500 clients with multilingual support. Directly comparable scale and footprint to Allied Global.
• Stefanini Group: Stefanini is a global IT services and BPO company with major nearshore delivery in Latin America and a portfolio spanning IT outsourcing, contact center, and digital workplace services. Directly comparable to Allied Global's Technology Services and Remote Staffing offerings.
• StarTek: StarTek is a customer experience management company with nearshore delivery hubs in Central America (Guatemala, Honduras, Nicaragua) serving enterprise clients. Highly comparable geographic and service-line profile to Allied Global.
• TaskUs: TaskUs is a public nearshore BPO specializing in digital CX, content moderation, and trust & safety with significant Central American and Philippine delivery. Comparable to Allied Global in customer base, AI-enabled CX, and emerging-market delivery economics.
• Foundever (formerly Sitel Group): Foundever is a global CX and BPO provider with major nearshore operations in the Americas serving enterprise clients across industries. Closely comparable to Allied Global in delivery model, vertical breadth, and target buyer profile.
• Concentrix: Concentrix is a Fortune 500 BPO providing customer experience, digital, and AI-powered services globally with significant nearshore delivery in the Americas. Competes head-to-head with Allied Global for enterprise CX and staffing contracts.
• TELUS International: TELUS International (formerly Competence Call Center) is a digital CX and IT services provider with major nearshore operations in Central America and the Caribbean. Strong overlap with Allied Global in CX outsourcing, AI/automation, and software engineering services.
• TTEC Holdings: TTEC is a large public BPO and customer experience technology company offering contact center, digital customer experience, and AI-enabled CX services across nearshore and offshore delivery. Directly comparable to Allied Global's Intelligent Contact Center and remote staffing offerings.

Broad incumbents

• Conduent: Conduent is a large public business process services company offering CX, transaction processing, and digital services across multiple verticals. Overlaps with Allied Global's contact center and staffing offerings but as part of a broader services portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/alliedglobalco

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Allied Global