Lexicon Tech Solutions

What Lexicon Tech Solutions does

Lexicon Tech Solutions is a Conyers, Georgia-headquartered device repair and lifecycle management company founded in 1998 that pivoted in 2014 to serve K-12 school districts exclusively. Operating from four repair facilities (Conyers GA, Winter Park FL, Elk Grove Village IL, North Las Vegas NV) with 51-100 employees, the company delivers large-scale break/fix services for student 1:1 device programs (Chromebooks, iPads, laptops, MacBooks) nationwide, with 25+ years of repair experience and 99%+ reported first-time repair success. Its flagship platform, RepairEngine®, is a cloud-based ticketing and fleet analytics portal with a public API integrating into district asset management (Incident IQ), insurance platforms (Worth Avenue Group, Safeware, AIG), and enterprise systems (Salesforce, NetSuite, Mulesoft). The company differentiates on component-level microelectronics repair, including BGA rework and X-ray inspected mainboard repairs, supported by ISO 9001:2015, ESD S20.20, and R2v3 certifications.

Lexicon monetizes through multiple streams. The primary recurring-revenue product is AlwaysLearning™, an AM Best A-rated insurance-backed Accidental Damage Protection (ADP) program sold on 1-5 year subscriptions with three coverage tiers (repair only, repair with battery replacement, and full device replacement). Secondary revenue comes from RapidRepair™ flat-rate repair bundles (minimum 10 devices), turnkey deployment services, bulk parts ordering (USB-C adapters up to 50% off MSRP), ITAD/recycling, theft coverage, and OEM Authorized Service Provider warranty work for Acer, Apple, ASUS, Dell, HP, and Lenovo. Distribution combines direct sales to district IT leadership (CIOs and Directors of Technology) with channel partnerships through major resellers (CDW, TD Synnex, Howard Technology Solutions, Computacenter, Staples, Connection, Central Technologies, DHE) and insurance partner integrations, supported by a 75,000 SF main warehouse holding 90 days of parts inventory and a network of regional repair facilities enabling weekly pickup and delivery.

Name

Lexicon Tech Solutions

Legal name

Lexicon Technologies, Inc.

Website

https://lexiconk12.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

51–100 employees

Short description

Lexicon Tech Solutions is a K-12-focused device repair and lifecycle management company that serves school districts nationwide through component-level microelectronics repair, insurance-backed ADP coverage, and the RepairEngine® cloud ticketing and analytics platform.

Ownership category

akta.pro rank

Headquarters

HQ city

Conyers

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Accidental Damage Protection (ADP) Plans: Insurance-backed ADP coverage for Chromebooks, laptops, tablets, and iPads with 1-5 year contract terms. Covers new, existing, and devices not in good working order. Three coverage tiers: repair only, repair with battery replacement, repair with battery and device replacement. Annual billing with pro-rata cancellation refunds.
2. Flat Rate Repairs: Per-device repair pricing for out-of-warranty or un-covered devices. Minimum 10 device purchase. Includes full diagnostics, all parts and labor, shipping, and 60-day warranty. Optional battery replacement at additional cost.
3. Deployment Services: Turnkey deployment of Chromebooks, tablets, and iPads including shipping/receiving, unboxing/kitting, device imaging, asset tagging, and customized distribution. Priced per-device based on services selected.
4. Parts and Accessories Sales: Bulk parts ordering including USB-C power adapters (up to 50% off MSRP), Chromebook cases, overflow inventory, and replacement components. Minimum order 50 units with additional discounts for orders over 500.
5. ITAD Services: IT Asset Disposition services including device recycling and data destruction. Devices graded A-F with reimbursement based on grade. Includes free shipping and logistics.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

Lexicon Tech Solutions provides large-scale technology repair, lifecycle management, and fleet analytics services for K-12 school districts nationwide. Its core offerings include insurance-backed Accidental Damage Protection (ADP) plans, OEM Authorized Service Provider (ASP) repairs, flat-rate repair bundles, turnkey device deployments, logistics, IT asset disposition, and bulk parts ordering — all coordinated through its proprietary RepairEngine® cloud portal.

Product overview

Lexicon Tech Solutions offers a unified device management platform centered on RepairEngine®, a cloud-based ticketing and fleet analytics portal. The core offering is the AlwaysLearning™ ADP (Accidental Damage Protection) insurance-backed program providing unlimited coverage for Chromebooks, iPads, laptops, desktops, and MacBooks. This core platform connects to add-on services including AppleCare® Certified Repairs, OEM Authorized Service Provider (ASP) coverage for Acer, ASUS, Dell, HP, Lenovo, and Apple devices, Flat Rate Repairs with RapidRepair™ bundles, Deployments (turnkey device setup), Logistics (UPS shipping and Lexicon Local™ pickup), Device Refresh, ITAD, Theft Coverage, and Bulk Parts Ordering. Analytics capabilities are delivered as a sub-product through RepairEngine's Power BI dashboards. The company also partners with CompTIA for academic programs and CDW for expanded repair facilities. The architecture is built around the RepairEngine® API which integrates with third-party platforms including Incident IQ, Salesforce, NetSuite, Mulesoft, Worth Avenue Group, Safeware, Freshdesk, AIG, and WorldLink.

Differentiator

Problem solved

Functional benefit

Brands

• RepairEngine®: Cloud-based ticketing portal for initiating and tracking repair tickets online, providing 24/7 access to device fleet performance analytics for K-12 districts.
• AlwaysLearning™
• RapidRepair™
• Lexicon Local™

Products and services

• RepairEngine® Cloud Portal Cloud-based ticketing portal that enables K-12 districts to initiate and track device repair requests online, featuring 24/7 access, API integrations with asset management providers, role-based access control, and real-time fleet visibility with Power BI analytics.
• AlwaysLearning™ ADP (Accidental Damage Protection) AM Best A Rated insurance-backed ADP coverage for Chromebooks, iPads, laptops, desktops, and MacBooks with 1-5 year contract terms and three coverage tiers (repair only, repair with battery replacement, repair with battery and device replacement).
• AppleCare® Certified Repairs Certified Apple Authorized Service Provider (ASP) repairs for iPad and MacBook fleets in K-12 districts, covering AppleCare, ADP, and out-of-warranty devices.
• OEM Authorized Service Provider (ASP) Program Authorized service provider program for Acer, ASUS, Dell, HP, Lenovo, and Apple enabling support for devices under OEM factory warranties with component-level mainboard repairs.
• Flat Rate Repairs (RapidRepair™) On-demand repair services for devices without coverage, including RapidRepair Program bundles for pre-purchased repairs and bundled flat-rate pricing for self-repair districts; minimum 10 device purchase includes full diagnostics, parts, labor, shipping, and 60-day warranty.
• Device Deployment Services Turnkey deployment of Chromebooks, tablets, and iPads including shipping/receiving, unboxing/kitting, device imaging, asset tagging, laser etching, performance testing, and customized distribution.
• Logistics Services (Lexicon Local™) Customized pickup and delivery solutions via UPS shipping with custom boxes and pre-paid labels, plus Lexicon Local™ weekly service runs for districts near repair facilities.
• Device Refresh Services Year-round upkeep services with collection, repair, storage, and redeployment of devices including moving between grade levels.
• ITAD (IT Asset Disposition) Services IT asset disposition services backed by R2v3, ISO 14001, ISO 45001, and ISO 9001 certifications for responsible recycling, with devices graded A-F and reimbursement based on grade.
• Theft Coverage Optional theft protection for student and teacher devices, priced per device per year with police report requirement.
• Fleet Analytics (Power BI dashboards) Real-time fleet and repair analytics through RepairEngine including failure rates by device/part/school/grade, budget optimization, spare pool tracking, and Power BI dashboards.
• Bulk Parts Ordering Global supply chain sourcing of OEM parts from same manufacturers as major brands, stored in 75,000 SF warehouse for fast turn times, with up to 50% off MSRP on USB-C power adapters (45W and 65W).

Quantifiable outcome

• 99%+ first-time repair success rate
• +3 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature4 records

Partnerships

20 partnerships are on record, tiered core, secondary and strategic.

• CDWcoreChannel Partner/ Reseller/ DistributorMajor device reseller partnership where CDW integrates Lexicon's break/fix services into device bids for K-12 districts. CDW refers customers needing repair services to Lexicon.
• TD SynnexcoreChannel Partner/ Reseller/ DistributorDevice distribution partner integrating Lexicon repair services into K-12 device offerings.
• Howard Technology SolutionscoreChannel Partner/ Reseller/ DistributorRegional technology solutions provider offering Lexicon's break/fix services to their K-12 customer base.
• ComputacentercoreChannel Partner/ Reseller/ DistributorGlobal IT infrastructure partner with K-12 device management focus integrating Lexicon repair services.
• StaplessecondaryChannel Partner/ Reseller/ DistributorOffice supplies and technology retailer partnership for device sales and repair referrals.
• ConnectionsecondaryChannel Partner/ Reseller/ DistributorIT solutions provider offering Lexicon repair services to K-12 customers.
• Central TechnologiessecondaryChannel Partner/ Reseller/ DistributorRegional IT solutions partner for device services.
• DHEsecondaryChannel Partner/ Reseller/ DistributorTechnology solutions provider partnering for device repair services.
• AcercoreChannel Partner/ Reseller/ DistributorAuthorized Service Provider status enabling warranty repairs and post-sale support for Acer devices in K-12 districts.
• ASUScoreChannel Partner/ Reseller/ DistributorAuthorized Service Provider status for ASUS device warranty repairs in K-12 market.
• DellcoreChannel Partner/ Reseller/ DistributorAuthorized Service Provider status for Dell device warranty repairs and support.
• HPcoreChannel Partner/ Reseller/ DistributorAuthorized Service Provider status for HP device warranty repairs in K-12 sector.
• LenovocoreChannel Partner/ Reseller/ DistributorAuthorized Service Provider status for Lenovo device warranty repairs and support.
• ApplecoreChannel Partner/ Reseller/ DistributorApple Authorized Service Provider (ASP) for iPad and MacBook repairs in K-12 districts, enabling AppleCare warranty services.
• SafewarecoreChannel Partner/ Reseller/ DistributorInsurance provider using Lexicon as their repair arm for ADP coverage in K-12 districts.
• Worth Avenue GroupcoreChannel Partner/ Reseller/ DistributorInsurance provider using Lexicon as their repair service partner for device protection programs.
• CompTIAstrategicStrategic or Co-development PartnerAcademic Partner Program enabling K-12 districts to offer IT certification training (A+, Network+, Security+) to students with 60-65% discounts on curriculum and certification vouchers.
• Incident IQcoreTechnology or IntegrationAPI integration with Incident IQ asset management platform for seamless repair ticket submission and tracking.
• UPScoreImplementation/ SI/ Consulting PartnerLogistics partner providing door-to-door weekly pickup and delivery using custom-designed boxes and pre-paid shipping labels.
• NQAcoreOthersCertification body providing ISO 9001:2015, ISO 14001, ISO 45001, and ESD S20.20 certifications for Lexicon facilities and processes.

Scale indicators6 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• CDW: One of the largest B2B technology resellers in the US; both a Lexicon channel partner and a competitor through its own K-12 device sales, deployment, and managed services. Overlaps in K-12 device lifecycle but operates across all verticals at far greater scale.
• Insight Enterprises: Global technology solutions provider with a strong K-12 and public sector practice offering device procurement, deployment, and managed services including repair. Comparable in end buyer and overlapping service scope, but operates at much larger scale across multiple verticals.
• SHI International: Large IT solutions provider with a K-12 and public sector practice offering device lifecycle management, deployment, and support services comparable to Lexicon. Operates as a broad IT services incumbent rather than a repair specialist.
• Computacenter: Global IT infrastructure partner with a K-12 device management focus and an active channel partner of Lexicon. Comparable in target customer and overlapping service scope, but operates at much greater scale and broader geographic footprint across enterprise and public sector.
• Connection: IT solutions provider with a K-12 and public sector practice offering device sales, deployment, and support. Channel partner of Lexicon with overlapping customer base and service offerings, but operates as a broad reseller rather than a repair-focused specialist.

Direct peers

• Teq: K-12 education technology services company providing device deployment, repair, professional development, and instructional technology support. Closely comparable in vertical focus and service mix to Lexicon, with similar mid-market size and K-12-only positioning.
• MOBI Wireless Management: K-12 device lifecycle management company specializing in mobile device deployment, repair, and break/fix services. Direct peer in vertical and service model, though MOBI places more emphasis on MDM and wireless carrier program management alongside break/fix.
• CDI Computer Experts: Mid-market IT asset disposition and deployment company with K-12 and enterprise customers, offering device deployment, repair, and ITAD services. Closely comparable to Lexicon in services, vertical mix, and mid-market positioning, though not exclusively K-12 focused.

Emerging players

• ERI: Largest US IT asset disposition and electronics recycling company with K-12 and enterprise customers. Comparable in ITAD and reverse-logistics services adjacent to Lexicon's ITAD offering, though ERI's primary focus is disposition and recycling rather than break/fix repair.

Regional players

• Cascade Asset Management: Mid-market ITAD and electronics recycling company with K-12 and enterprise customers, providing device disposition, data destruction, and refurbishment services. Comparable to Lexicon's ITAD service line and overlapping customer base, but with primary focus on disposition rather than break/fix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/lexicon-technologies-inc-

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lexicon Tech Solutions