IMPACT
IMPACT Technology Group is a Salisbury, Maryland-based managed IT services provider founded in 2006 that delivers managed IT, cybersecurity, unified communications, and AI readiness services to small and mid-sized businesses and government entities across the Mid-Atlantic region via its proprietary stabilIT platform.
- Company typePrivate
- Founded2006
- HeadquartersSalisbury, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What IMPACT does
IMPACT Technology Group is a privately held managed IT services provider headquartered in Salisbury, Maryland, founded in 2006 by Justin Kelley, a US Marine Corps and US Coast Guard veteran. The company delivers managed IT, co-managed IT, managed cybersecurity, unified communications (VoIP), ransomware removal, and a newer AI & Automation Services suite (SecureAI Chat, AI Readiness Assessment, AI Unlocked community calls, AI Toolkit) to small and mid-sized businesses, IT departments, healthcare providers, and municipal/government entities across the Mid-Atlantic region, including Delaware, Maryland, Virginia, and Washington D.C.
Service delivery is anchored by IMPACT's proprietary "stabilIT" platform, launched in 2009, which provides a standardized framework for proactive IT management, monitoring, cybersecurity, and support. The company has added capabilities over time in a recognizable cadence: VoIP/Unified Communications (2014), Cloud Solutions (2016), Managed Cybersecurity (2019), and AI & Automation Services in the current period. IMPACT operates on subscription-based, flat monthly fee pricing per user or per device, with a 30-minute guaranteed help desk response time, a 60-day worry-free guarantee, and a stated 98% client retention rate serving hundreds of organizations.
The company is veteran-owned, employs 11-50 staff, and has been recognized as an MSP 501 Award winner (2016-2018) and a Top 100 MSP for SMBs by Channel Futures. Its revenue model is recurring managed services revenue with attach across security, communications, cloud, and emerging AI services, distributed through direct consultative sales, a $300 referral program, and community-based educational events in the Delmarva peninsula.
IMPACT firmographics
Firmographics- Name
- IMPACT
- Legal name
- IMPACT Technology Group, Inc.
- Website
- https://impacttg.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- IMPACT Technology Group is a Salisbury, Maryland-based managed IT services provider founded in 2006 that delivers managed IT, cybersecurity, unified communications, and AI readiness services to small and mid-sized businesses and government entities across the Mid-Atlantic region via its proprietary stabilIT platform.
- Ownership category
- akta.pro rank
IMPACT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
Keywords
Where IMPACT is headquartered
LocationHeadquarters
- HQ city
- Salisbury
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
IMPACT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Fully managed IT services including support, monitoring, cybersecurity, planning and guidance. Delivered through a flat monthly fee model providing predictable budgeting for clients.
- Managed Cybersecurity Services: Comprehensive multi-layered anti-malware and cybersecurity threat solutions including cyber-insurance protection. Offered as part of managed services or standalone.
- Unified Communications (VoIP): Flexible VoIP phone solutions for remote or in-office communication, offered as a subscription service with cost savings over traditional phone systems.
- AI & Automation Services: AI Readiness Assessment, SecureAI Chat, AI Toolkit, and AI Unlocked weekly community calls. These services help businesses assess and implement AI solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Per-user or per-device managed IT services with flat monthly fee |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
IMPACT product offering
Product offeringCore offering
IMPACT Technology Group is a managed IT services provider that delivers fully managed and co-managed IT support, managed cybersecurity, unified communications (VoIP), ransomware removal, and AI & automation services to small and mid-market businesses across the Mid-Atlantic region. All services are operationalized through the company's proprietary stabilIT platform, providing predictable flat-rate IT budgeting, proactive monitoring, and a guaranteed 30-minute help desk response.
Product overview
IMPACT Technology Group offers a unified managed IT services portfolio built around its proprietary stabilIT platform, segmented into three core solution areas: Managed IT Solutions (including Managed IT Services and Co-Managed IT Services), Unified Communications (VoIP and phone solutions), and Managed Security Solutions (cybersecurity and ransomware removal). The company has expanded into AI & Automation Services featuring SecureAI Chat, AI Readiness Assessment, AI Unlocked community calls, and AI Toolkit. All services are delivered through a systematic, standardized approach using the stabilIT framework, providing predictable IT budgeting and consistent service quality across hundreds of Mid-Atlantic clients.
Differentiator
Problem solved
Functional benefit
Brands
- stabilIT: Proprietary managed IT services platform providing affordable and predictable IT budgeting, exceptional customer service, and responsive technical support.
Products and services
- Managed IT Services Fully managed IT services and support for businesses without a dedicated IT staff, including support, monitoring, cybersecurity, planning and guidance, designed to reduce costs, increase uptime, and improve efficiency.
- Co-Managed IT Services Co-managed IT services and support for IT Managers and departments to help support existing teams, fill gaps, and obtain comprehensive IT services with limited budgets and staffing.
- Managed Cybersecurity Comprehensive, multi-layered anti-malware and cybersecurity threat solutions that help prevent, detect, and respond to cyberattacks, ransomware, breaches, and other security incidents, including cyber-insurance protection.
- Unified Communications Flexible, full-feature VoIP phone solutions enabling communication with clients and colleagues remotely or in-office, providing cost savings over traditional phone systems.
- Ransomware Removal Specialized service to remove ransomware infections and restore business operations after ransomware attacks.
- AI & Automation Services Comprehensive suite of AI-powered solutions including SecureAI Chat, AI Unlocked community calls, AI Readiness Assessment, and AI Toolkit to help businesses adopt and implement AI technologies.
- SecureAI Chat AI-powered chat solution enabling businesses to leverage conversational AI for customer interactions and internal communications.
- AI Toolkit Resource toolkit providing businesses with tools and guidance for AI implementation.
- stabilIT Platform Proprietary managed IT service platform developed by IMPACT, providing the framework for consistent and reliable IT service delivery across all clients; the award-winning 'IMPACT Way' systematic approach to IT management.
Quantifiable outcome
- 98% client retention rate
- +2 more outcomes
Companies that use IMPACT
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles4 records
IMPACT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature1 record
IMPACT partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- NIST (National Institute of Standards and Technology)minorIMPACT adheres to NIST standards and follows industry best practices outlined by NIST for cybersecurity and compliance purposes.
Scale indicators5 records
Recent moves5 records
Expansion highlights5 records
IMPACT competitors and assessment
Company assessmentDirect peers
- Dataprise: Dataprise is a Mid-Atlantic based managed IT services and cybersecurity provider serving SMB and mid-market clients. Directly comparable to IMPACT in target segment, service portfolio (managed IT, cybersecurity, cloud, UC), and regional go-to-market.
- Ntiva: Ntiva is a managed IT services and cybersecurity company headquartered in the Mid-Atlantic serving SMBs and mid-market businesses across multiple states. Offers a comparable suite of managed IT, co-managed IT, cybersecurity, and UC services with a similar consultative sales motion.
- Kelser Corporation: Kelser is a managed IT services and cybersecurity provider based in Connecticut serving SMB and mid-market clients. Comparable in size, service mix, and customer segment; geographically adjacent but operates mainly in the Northeast.
- VC3: VC3 is a managed IT and cybersecurity provider focused on municipalities and SMBs, with strong government-vertical depth. Directly comparable to IMPACT's municipal customer base and full managed-services portfolio, and similarly PE-backed for growth.
- Logically: Logically is a national managed IT services and cybersecurity provider serving SMB and mid-market clients with a similar go-to-market and service bundle. More geographically distributed but competes head-to-head for the same customer type in the Mid-Atlantic.
Regional players
- Atlantic Technology Group: Atlantic Technology Group is a managed IT services provider serving businesses in the Mid-Atlantic region. Comparable in size and customer profile to IMPACT, with overlapping geographies and SMB/mid-market focus.
Broad incumbents
- US Signal: US Signal is a larger managed IT, cloud, and data protection provider serving mid-market and enterprise clients across the Midwest and nationally. Broader portfolio and greater scale than IMPACT but overlapping managed services and cybersecurity offerings.
- ITsavvy: ITsavvy is a large IT solutions and managed services provider with a broad product catalog spanning hardware, software, and managed services. A larger incumbent competing for the same mid-market IT services wallet with deeper bench and procurement leverage.
- Converge Technology Solutions: Converge is a large North American IT solutions and managed services provider serving mid-market and enterprise customers. Overlapping managed IT and cybersecurity capabilities make it a relevant broad incumbent peer.
- CDW: CDW is a large, multi-billion-dollar IT solutions and services provider serving SMB, mid-market, and enterprise customers. While not a pure MSP, its managed services practice competes for the same mid-market IT budget that IMPACT targets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
IMPACT social profiles
Digital presenceIMPACT compliance and trust
Trust signalCompliance6 records
IMPACT financial estimates
Financial estimateRevenue estimate
Valuation estimate
IMPACT leadership team
Management profileNumber of profiles
Profiles4 records
IMPACT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IMPACT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IMPACT
What does IMPACT do?
IMPACT Technology Group is a managed IT services provider that delivers fully managed and co-managed IT support, managed cybersecurity, unified communications (VoIP), ransomware removal, and AI & automation services to small and mid-market businesses across the Mid-Atlantic region. All services are operationalized through the company's proprietary stabilIT platform, providing predictable flat-rate IT budgeting, proactive monitoring, and a guaranteed 30-minute help desk response.
Is IMPACT a public or private company?
IMPACT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IMPACT founded?
IMPACT was founded in 2006. It employs 11 to 50 people.
Where is IMPACT based?
IMPACT is headquartered in Salisbury, United States, in the North America region.
How does IMPACT make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are managed Cybersecurity Services, unified Communications (VoIP) and AI & Automation Services.
Who are IMPACT's main competitors?
Direct peers on record are Dataprise, Ntiva, Kelser Corporation, VC3 and Logically. Atlantic Technology Group is listed as a regional player. Broad incumbents are US Signal, ITsavvy, Converge Technology Solutions and CDW.
Does IMPACT have an API?
No public API is recorded for IMPACT.
What industry is IMPACT in?
IMPACT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 54151 and its SIC code is 7370.