Xtend.AI

What Xtend.AI does

Xtend.AI is a privately held AI solutions company founded in 2018 and operating as a registered d/b/a division of FrontPoint Systems Inc., headquartered in Old Bridge, New Jersey. It delivers applied AI across two parallel motions: a self-serve SaaS platform, XtendBot, which combines an AI website chatbot and an AI voice agent in a single product with a shared knowledge base, appointment system, and customer dashboard; and a custom AI solutions practice that builds bespoke applications for healthcare, digital marketing, social media, analytics, and recruitment clients. Target buyers span small and medium enterprises served through XtendBot's WordPress plugin and JS widget, plus larger institutions — governments, hospitals, multilateral bodies, and pharmaceutical partners — reached through direct enterprise sales for consulting, training, and bespoke builds.

The technology stack is multi-modal and production-grade: text and conversational AI built on OpenAI's ChatGPT API with retrieval-augmented generation over client documents and websites; full-duplex speech via modern STT/TTS for the voice agent; and computer vision pipelines using OpenCV with CNNs and XGBoost-based predictive models for clinical use cases. Proprietary outputs include the D-TOP kidney transplant outcome prediction model (XGBoost, trained on 29,714 UK Transplant Registry records, 2008–2022, AUC 0.74–0.76 vs. KDRI concordance 0.62) and an AI diabetic retinopathy detection system validated in an ITU/WHO pilot in Senegal (420+ individuals screened, 100 enrolled in formal study, AI accuracy 0.95 vs. 0.91 median across 8 ophthalmologists). Complementary custom deliverables include an AI-powered chatbot for a major health website and a self-hosted Text-to-Speech application for a publishing client.

The business model is a hybrid of recurring SaaS and project-based services. XtendBot generates subscription revenue across six monthly/annual tiers priced $20–$165/month (Chat Starter through Front Desk Business), with 7-day free trials and self-serve onboarding. Custom AI Solutions, AI Strategy & Consulting, and Xtend.AI Academy training are sold on a quote-based, consultative basis — pricing is not publicly disclosed. Distribution is split between self-serve (WordPress plugin marketplace, JS widget embed) for SMBs and direct enterprise sales for larger deals, with partnerships such as the ITU/WHO Focus Group on AI for Health (where the CEO serves as topic driver for ophthalmology) supporting institutional pipeline development in global health.

Name

Xtend.AI

Legal name

FrontPoint Systems Inc.

Website

https://xtend.ai

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Xtend.AI is a New Jersey-based AI solutions company and division of FrontPoint Systems Inc. that sells the XtendBot AI chatbot/voice-agent SaaS platform to SMBs and delivers custom AI projects in healthcare (diabetic retinopathy, kidney transplant prediction), home services, and digital marketing.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Software Publishers (513210), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), AI/ML Engineering & Model Development Services (BPAEAHAF), Data, Analytics & AI Consulting (BPAHAEAF), Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH)

Keywords

• AI chatbot platform
• AI voice agent
• Custom AI development
• AI strategy consulting
• Healthcare AI solutions

Headquarters

HQ city

Old Bridge

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. XtendBot SaaS Subscription: Monthly or annual subscription fees for AI chatbot and voice agent platform (XtendBot) with tiered plans based on chat volume, document limits, and voice minutes. Revenue from 6 plan tiers ranging from $20-$165/month.
2. Custom AI Solutions: Bespoke AI development services for enterprises in healthcare, digital marketing, social media, analytics, and recruitment. Tailored solutions built to address specific industry requirements using computer vision, NLP, deep learning, and generative AI.
3. AI Strategy & Consulting: End-to-end AI consulting including AI adoption roadmap development, transformation planning, and implementation guidance. Revenue from consulting engagements with enterprises seeking AI integration.
4. AI Training & Education (Xtend.AI Academy): Specialized training programs including AI 101 for Executives, AI/ML workshops with practical examples, and LLM/ChatGPT mastery training. Tailored to specific domains including health, digital marketing, analytics, and recruitment.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Xtend.AI sells a SaaS AI customer engagement platform called XtendBot that combines an AI chatbot and AI voice agent for 24/7 website and phone-based lead capture, FAQ handling, and appointment booking, alongside bespoke custom AI development, AI strategy consulting, and AI training services. Its healthcare work includes ITU/WHO-validated diabetic retinopathy screening and the D-TOP kidney transplant outcome prediction model.

Product overview

Xtend.AI is an AI technology company offering a portfolio of products and services centered on its XtendBot AI engagement platform and custom AI solutions across healthcare, business automation, and digital transformation. XtendBot is the core product — a unified AI platform combining a Website Chatbot (chat-based visitor engagement) and Voice Agent (AI-powered phone answering), available in tiered plans (Starter/Pro/Business for chat; Front Desk Starter/Pro/Business for voice + chat). All plans share a single knowledge base, appointment system, and customer dashboard. Beyond the platform, Xtend.AI delivers custom AI solutions including a diabetic retinopathy detection telemedicine system (deployed in Senegal with ITU/WHO), a kidney transplant outcome prediction model (D-TOP), a custom Text-to-Speech application, and an AI-powered chatbot for health websites. Complementary service lines include AI Strategy & Consulting and Xtend.AI Academy training programs. Xtend.AI targets healthcare, manufacturing, finance, digital marketing, and startups, and operates as a division of FrontPoint Systems Inc.

Differentiator

Problem solved

Functional benefit

Brands

• XtendBot: AI chatbot and voice agent platform for WordPress and websites, offering 24/7 customer support automation, appointment booking, and lead capture capabilities.

Products and services

• XtendBot Unified SaaS AI customer engagement platform combining an AI chatbot (WordPress plugin or JS widget) and an AI voice agent that share a single knowledge base, appointment system, and customer record. Handles FAQs, lead qualification, appointment booking, and inbound phone calls 24/7 in 25+ languages, with tiered plans from $20–$165/month and SIP/PBX integration option. Targets home services, healthcare, real estate, and other service businesses.
• Custom AI Solutions Bespoke AI/ML development service building tailored solutions for small and medium enterprises across healthcare, digital marketing, social media analytics, and recruitment. Deliverables span computer vision for diagnostics, NLP for sentiment analysis, generative AI for content creation, and custom ML model development using TensorFlow, PyTorch, Keras, NLTK, spaCy, Hugging Face Transformers, and OpenCV.
• AI Strategy & Consulting End-to-end AI consulting engagement for enterprises and medium businesses covering AI adoption roadmap development, transformation planning, implementation guidance, and post-deployment support. Includes domain-specific programs for healthcare, analytics, AI-driven marketing, and AI-enabled talent acquisition. Pricing is quote-based.
• Xtend.AI Academy (AI Training & Education) Specialized AI training and education programs including AI 101 for Executives, hands-on AI/ML workshops with practical examples, and LLM/ChatGPT mastery training for building conversational AI agents. Programs tailored to specific industry domains including health, digital marketing, social media, analytics, and recruitment. Pricing is quote-based.
• AI-Powered Chatbot for Health Website Custom chatbot built on OpenAI's ChatGPT API and fine-tuned on client-specific domain content to handle real-time health-related visitor queries with multilingual support, contextual understanding, and continuous model updates. Developed for a major health website client.
• AI Diabetic Retinopathy Detection System End-to-end AI telemedicine platform for early detection of diabetic retinopathy that integrates AI algorithms fine-tuned for DR detection with a portable fundus camera, multi-lingual patient interface, and remote ophthalmologist diagnosis workflow. Deployed in Senegal via partnership with ITU, WHO, Ministry of Health Senegal, and Sanofi. AI accuracy (0.95) comparable to median of 8 ophthalmologists (0.91).
• D-TOP Kidney Transplant Outcome Prediction AI/ML model (D-TOP - UK Deceased-Donor Kidney Transplant Outcome Prediction) built with XGBoost that predicts graft survival for deceased-donor kidney transplants using donor and recipient characteristics. Achieves AUC 0.74–0.76, outperforming the traditional KDRI model (concordance 0.62). Trained and validated on 29,714 UK Transplant Registry records (2008–2022).
• AI Text-to-Speech Application Custom self-hosted Text-to-Speech application combining open-source TTS libraries and third-party voice APIs to produce natural-sounding professional voice output at reduced cost versus commercial TTS services. Built for a website publisher client to enable visitors to listen to articles, improving accessibility and engagement.

Quantifiable outcome

• 70% reduction in missed calls for home services contractor
• +5 more outcomes

Named customers13 records

Segments14 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability10 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core and supporting.

• Arun Shroff - ITU/WHO Focus Group on AI for HealthcoreStrategic or Co-development Partner · 1 January 2019Arun Shroff, Founder/CEO of Xtend.AI, appointed as topic driver for the Ophthalmology group at ITU/WHO Focus Group on AI for Health (FG-AI4H). Leads efforts to establish benchmarking standards for evaluating AI applications in ophthalmology, specifically diabetic retinopathy detection.
• ITU/WHOcoreStrategic or Co-development PartnerInternational Telecommunication Union and World Health Organization partnered with Xtend.AI for AI-driven diabetic retinopathy detection pilot in Senegal. Project aligned with UN's Universal Health Coverage goals, with ITU providing technical coordination and WHO providing health expertise.
• Ministry of Health, SenegalcoreStrategic or Co-development PartnerMinistry of Health and Social Action of Senegal collaborated on the AI diabetic retinopathy screening project, selecting clinics and managing the project internally. Supported ITU/WHO initiative to address diabetic retinopathy through telemedicine and AI.
• SanofisupportingStrategic or Co-development PartnerPharmaceutical company supporting the ITU/WHO pilot project for diabetic retinopathy detection in Senegal. Part of broader effort to address diabetes complications affecting eyes in alignment with Universal Health Coverage goals.
• University Hospitals of Coventry and WarwickshirecoreStrategic or Co-development PartnerCollaborated with Xtend.AI on kidney transplant outcome prediction AI/ML model (D-TOP). Nephrologists and researchers from the UK hospital contributed clinical expertise and validation for the machine learning model analyzing UK Transplant Registry data.
• FrontPoint Systems Inc.coreOthersXtend.AI is a registered d/b/a entity and division of FrontPoint Systems Inc. FrontPoint operates frontpoint.net and related websites, with Xtend.AI operating as the AI solutions brand and division.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Tidio: SMB-focused AI chatbot and live-chat platform with tiered SaaS pricing, WordPress plugin, and PLG onboarding — directly comparable to XtendBot's chat product and target customer.
• Ada: AI-powered customer service automation platform serving mid-market and enterprise with branded chat and voice agents — comparable conversational AI category with stronger enterprise footprint.
• Yellow.ai: Enterprise conversational AI platform offering chat and voice bots across customer service, sales, and marketing — comparable product surface to Xtend.AI's chat + voice stack.
• Retell AI: Conversational voice AI platform for building and deploying AI phone agents with low-latency speech — directly overlapping Xtend.AI's voice agent capability for SMB call automation.
• Synthflow: No-code AI voice agent platform targeting SMBs and mid-market for inbound call automation, appointment booking, and lead capture — directly comparable to XtendBot's voice + chat positioning.
• Vapi: Developer-focused voice AI agent platform enabling natural conversational phone-call automation for SMBs and startups — direct overlap with XtendBot's AI voice agent offering.
• Voiceflow: Conversational AI and voice-agent orchestration platform used to build chat and voice bots for customer service — same product category as XtendBot and frequently adopted by SMB and mid-market teams.
• Bland AI: AI phone-call automation platform offering natural-sounding voice agents for sales and support use cases — competes head-on with XtendBot's AI Front Desk voice product.

Broad incumbents

• Kore.ai: Enterprise conversational AI platform with broad chat, voice, and AI agent offerings across customer experience and employee experience — larger and more established than Xtend.AI but overlapping technology.
• Intercom: Customer service platform with Fin, its AI agent for chat and email support — broader incumbent that is pushing downward into the SMB conversational AI space where XtendBot competes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/xtendai
• LinkedInlinkedin.com/company/xtendai

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Xtend.AI