What Cludo does

Cludo Sp. z o.o. is a Poland-headquartered, privately held provider of multi-vendor Contact Center as a Service (CCaaS) operating since 2012. The company delivers two core CCaaS platforms—Nubitalk on Microsoft Azure and OneContact (with partner Collab) on Cludo's own private cloud—supplemented by a portfolio of add-on modules including CludoCRM, CludoITSM, Quality Management & Monitoring, Speech Analytics, Workforce Management, AI-driven automation, and Surfly-powered Co-browse. As a licensed telecommunications operator, Cludo also issues fixed and mobile numbering, SMS, and SIP Trunk services, bundling connectivity with the software stack for Polish customers.

The company primarily serves mid-to-large Polish enterprises, with disclosed customers including Allianz, Axa, Vienna Insurance Group, Intrum, Wolters Kluwer, PayU, Oponeo, Media Expert, Grupa Żywiec, Polska Grupa Farmaceutyczna, Apteka Gemini, PZPN, Targi Poznańskie, Fundacja Itaka, Mondial Assistance, E100, Antalis, CCIG, and Efektum across insurance, e-commerce/payments, logistics, services, healthcare/pharma, and other verticals. Scale signals include 1,500+ customers, 25 business partners, and support for 3,000 consultants and managers across deployments ranging from 10 to 500 stations per company.

Revenue is generated through three streams: recurring SaaS subscriptions for the CCaaS platforms and modules, usage-based telecom operator services (numbering, SIP Trunks, SMS), and professional services for multivendor consulting, implementation, integration, and ongoing support. Pricing is quote-based and not publicly disclosed; the company actively markets a PFRON subsidy program enabling Polish customers to recover up to 50% of service costs, plus a telecom tax shield of up to 9.5% of invoice value. Distribution is direct enterprise sales with consultative selling, technical demos, and dedicated account management for the Polish market.

Name

Cludo

Legal name

Cludo Sp. z o.o.

Website

https://cludo.pl

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Cludo is a Poland-based, multi-vendor Contact Center as a Service provider delivering cloud CCaaS platforms (Nubitalk on Azure, OneContact on private cloud) with add-on modules for CRM, AI, speech analytics, WFM, and bundled telecom operator services to 1,500+ mid-to-large Polish enterprise customers.

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software (CCaaS)

NAICS

Telephone Call Centers (56142), Telephone Answering Services (561421), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385), Services-Management Services (8741)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Customer Service, Support & Contact Center CRM (HDAEAFAC), Technical Support & Helpdesk Contact Centers (BPAAAAAI), CRM Managed Services & Support (BPAEAGAD)

Keywords

• Cloud contact center
• Contact center as a service
• Workforce management software
• Speech analytics platform
• CRM integration services

Headquarters

HQ city

Warsaw

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Contact Center Subscriptions: Cludo delivers Contact Center software as a service (SaaS/CCaaS) since 2012. The company provides cloud-based systems with subscription-based pricing, offering flexible options for companies ranging from 10 to 500 stations. Services include system access, maintenance, support, and regular updates.
2. Telecommunication Operator Services: As a telecommunications operator, Cludo provides numbering (fixed and mobile), SIP Trunks, and SMS services specifically designed for Contact Centers. Revenue is generated through usage-based pricing for telecommunications services.
3. Consulting, Implementation and Support Services: Multivendor consulting services for selecting optimal Contact Center systems and supporting systems. Includes implementation projects, technical support, and ongoing assistance for deployed solutions.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Cludo provides cloud-based Contact Center as a Service (CCaaS) through two platforms — Nubitalk on Microsoft Azure and Collab OneContact on Cludo Private Cloud — supported by add-on modules for CRM, quality management, speech analytics, AI automation, co-browse, workforce management, and integrated telecommunications operator services. The company also delivers consulting, implementation, and integration services as a multi-vendor provider serving organizations with 10 to 500 contact center stations.

Product overview

Cludo is a cloud-based Contact Center solutions provider operating since 2012, offering a platform-plus-modules architecture. The core consists of two Contact Center platforms: Nubitalk on Microsoft Azure and OneContact on Cludo's private cloud. These are complemented by proprietary add-on modules including CludoCRM (business software), Quality Management & Monitoring, Speech Analytics, AI automation tools, Co-browse (powered by Surfly), Workforce Management, CludoITSM ticketing, and integrated telecommunications services (telephony and operator services). Cludo also provides consulting, implementation, and integration services as a multi-vendor provider. The product portfolio supports multichannel customer interactions (voice, email, chat, social), AI-driven automation, quality monitoring, workforce optimization, and end-to-end CRM integration.

Differentiator

Problem solved

Functional benefit

Brands

• Collab OneContact: Cloud-based Contact Center platform offered on Cludo's private cloud.
• CludoCRM
• CludoITSM
• Quality Management & Monitoring
• Speech Analytics
• Nubitalk
• Co-browse (Surfly)

Products and services

• Collab OneContact Cloud-based Contact Center platform delivered on Cludo's private cloud infrastructure, providing multichannel customer interaction management across voice, email, chat, and social channels with built-in routing, reporting, and agent desktop capabilities.
• Nubitalk Cloud-based Contact Center platform delivered on Microsoft Azure, providing enterprise-grade contact center functionality as a cloud service alternative to on-premises systems.
• CludoCRM Proprietary business software designed to equip employees with tools that increase work efficiency, supporting customer service and sales processes.
• Quality Management & Monitoring Module for managing and monitoring the quality of consultant work using evaluation scorecards and voice analytics, providing supervisors with tools to assess agent performance and ensure service quality standards.
• Speech Analytics Voice analytics module enabling automated analysis of call recordings, including automatic flagging of recordings for review based on defined criteria, generation of conversation transcriptions, and sentiment analysis.
• Artificial Intelligence (AI) Artificial intelligence offering that leverages AI and automation to support teams in quickly and efficiently resolving customer queries across all communication channels, automating repetitive tasks.
• Co-browse (Surfly) Remote collaboration and co-browsing technology allowing agents to connect with customers through their browser without requiring any software installation, enabling real-time shared browsing sessions for guided customer support.
• Workforce Management (WFM) Module supporting team scheduling for consultants in a dynamically changing environment with consideration of rules derived from labor law, automatically generating optimal consultant schedules to improve customer satisfaction and reduce costs.
• CludoITSM Ticket system within Cludo's portfolio that can be integrated with CludoCRM, supporting IT service management and customer support ticketing workflows.
• Telephony (Telekomunikacja) Telephony platform providing voice connectivity for Contact Center operations, with options for securing networks, integrating with telecommunications providers, monitoring traffic, and identifying problems.
• Telecommunications Operator Services (Usługi operatorskie) Telecommunications operator services including landline numbering with prefixes across the country, mobile numbering for voice calls, mobile numbering for SMS services, and high-capacity SIP Trunks.
• Consulting and Implementation (Doradztwo i wdrożenia) Consulting services for selecting optimal Contact Center systems and supporting systems, helping identify business needs and goals, analyze activities, scale, and customer service expectations.
• Integrations (Integracje) Integration services connecting Contact Center with domain-specific systems, enabling initiation and receipt of interactions directly within CRM systems and consolidation of data from different systems in reports.

Quantifiable outcome

• Companies can recover up to 50% of service costs through PFRON subsidies
• +1 more outcomes

Named customers19 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability9 records

Feature9 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Collab (OneContact)coreTechnology or IntegrationCludo offers OneContact platform on their private cloud infrastructure. OneContact is a comprehensive Contact Center solution providing multichannel communication, workforce management, and quality monitoring capabilities.
• Genesys (Genesys Cloud)coreTechnology or IntegrationCludo works with Genesys Cloud platform, providing customers with cloud-based Contact Center capabilities including routing, analytics, and digital channel support.
• Nubitalk (on Microsoft Azure)coreTechnology or IntegrationNubitalk is offered on Microsoft Azure cloud infrastructure, providing scalable Contact Center solutions with enterprise-grade reliability and security.
• Microsoft AzurecoreTechnology or IntegrationCloud infrastructure partner providing the foundation for Nubitalk Contact Center platform deployment with global cloud capabilities.
• MedicoverminorOthersEmployee benefits partner providing private healthcare insurance for Cludo staff.
• MultisportminorOthersEmployee benefits partner providing Multisport sports and recreation card for Cludo staff.
• HearMeminorOthersEmployee benefits partner providing mental health and wellbeing support services for Cludo staff.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Genesys: Global CCaaS/contact-center platform provider whose Genesys Cloud product is one of the platforms Cludo resells and implements in Poland. Direct overlap on cloud-based omnichannel CCaaS, AI and WFM for enterprise customers in CEE.
• NICE CXone: Cloud CCaaS suite competing head-on with Nubitalk/OneContact for mid-market and enterprise contact-center workloads including omnichannel routing, analytics, WFM and AI-driven automation.
• Five9: Pure-cloud CCaaS vendor offering voice, digital, AI, WFM and analytics similar to Cludo's Nubitalk/OneContact stack; targeting enterprises globally with comparable omnichannel functionality.
• Talkdesk: AI-first cloud CCaaS competitor providing voice, digital and automation suites; a direct rival for enterprise and mid-market customers evaluating alternatives to Cludo's multi-vendor proposition.
• Content Guru: UK-headquartered cloud contact-center provider (storm/STORM platform) and a named partner of Cludo; comparable offering in omnichannel CCaaS and AI for European enterprise customers, making it both a partner and a competing force in the region.
• 8x8: Cloud communications and CCaaS provider offering Voice, CX and AI; overlaps with Cludo on omnichannel contact center targeting mid-market and enterprise customers.
• 3CX: Unified communications and hosted PBX/contact-center platform hosted by Cludo as part of its offering; comparable product category (UCaaS/CCaaS) targeting SMB and mid-market deployments.

Broad incumbents

• Avaya: Legacy enterprise communications incumbent (now expanding cloud CCaaS via Avaya Experience Platform); overlaps with Cludo's enterprise customer base migrating from on-premises to cloud contact-center deployments.
• Enghouse Systems: Diversified enterprise software acquirer of multiple contact-center and communications brands (including older Genesys-style platforms); competes broadly with Cludo in CCaaS and unified communications across Europe.
• Vonage (Ericsson): Cloud communications platform acquired by Ericsson, offering contact-center APIs and CX solutions comparable in functionality to Cludo's telephony-led CCaaS stack, particularly for developers and enterprises integrating voice into workflows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cludo_cc
• YouTubeyoutube.com/channel/UCjJ9WauxbVsZshe2W_t-lLw
• Facebookfacebook.com/profile.php?id=61561556366031
• LinkedInlinkedin.com/company/cludo

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cludo